Magentrix Communities

Magentrix Communities

Partner (PRM), Customer and Employee Communities

4.7/5 (23 reviews)

Magentrix Communities Overview

Magentrix Community Solutions help SMB and Enterprise organizations redefine collaboration by providing one secure place to connect communication, engagement and learning. Extend your CRM to enable channel partners, customers and employees to work with the data that runs your business.

Whether it's a Partner Relationship Management (PRM) Community Solution that allows your partners to submit leads and opportunities, access documentation and onboard faster, or a Customer Success Community that enables self-service to help your customers get support, access resources, and create a community where they can help each other, or an Employee Collaboration Community that lets all workers engage, communicate and get the job done, Magentrix integrates data, content and conversations in one centralized location available to everyone.

Pricing

Starting from
$699/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, Europe, Germany and 5 others, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, German, Russian, Spanish

Magentrix Communities Reviews

Overall rating
4.7/5
100% positive reviews
16
Excellent
7
Very good
0
Average
0
Poor
0
Terrible

Could a software provider be any more helpful?!

Used Daily for 1+ year
Reviewed on 1/9/2017
Review Source: Capterra

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package.
Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education.
Thanks.

Pros

Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Cons

Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Magentrix review (Sodexo México)

Used Daily for 2+ years
Reviewed on 9/22/2016
Review Source: Capterra

the system is really useful, it get us the ability to create and manage all kind of records on-line.
It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Pros

The capability to have the platform in all kind of devices.
Have the information 24/7 365 for all users in all moment.
The capability to have reports.

Cons

You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix).
The capability to have automations not only for mails, but to update other fields.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Magentrix is feature rich, has a beautiful interface, and the customer support is TOP NOTCH

Reviewed on 9/23/2016
Review Source: Capterra

We've been using Magentrix for over 3 years for our customer portal solution, integrated with Salesforce. We evaluated the Salesforce portal at the same time and found that Magentrix was far superior in every way -- a simplified pricing model, handholding support during setup and post-implementation, and a beautiful interface both on desktop and mobile. The 4 star ease of use is simply due to the time it takes to setup the security and portal before you can go live - at least when we went through implementation it was not "out of the box" setup, but that's due to the serious fine-tuning you can do from a security and user profile perspective. It's more like, "what can't you do with Magentrix" as opposed to "what does this product do?" It's so flexible that you can configure it to suit any possible business need. The developers, I'm convinced, are geniuses. I've never seen such flawless updates and features before in any product that we use. We use it to integrate our knowledgebase from Salesforce, product documentation, for customer help desk tickets, training videos, white papers, and more. Once it's set up, it is really a set it and forget it application that just works flawlessly.

What really makes Magentrix shine, though, is the SUPPORT. These people are like the Four Seasons of software vendors! The response time, follow-up, knowledge level of the folks answering questions, and ability to offer a variety of approaches and solutions to a single business need truly underscores Magentrix' reps deep level of product and Salesforce knowledge. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.

Pros

Customer support, features, timely updates

Cons

Nothing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great to keep your business team working together.

Used Daily for 1+ year
Reviewed on 8/31/2018
Review Source: Capterra

Pros

Lots of flexibility with the software’s features— really helped to boost sales and share leads across multiple platforms.

Cons

I had a data connectivity issue and had to contact customer support— issue was on vendor side.

Response from Magentrix

Thank you for your review, we are very pleased to know that you are happy with the portal and its capabilities and that our customer services team has been able to assist you with any issues that have come up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Feedback from JA

Used Daily for 2+ years
Reviewed on 9/27/2016
Review Source: Capterra

We have been quite pleased with the system but do find it challenging to get issues resolved. We recently had a glitch in the system that we spent a lot of time on finding the root of the issue and then getting a resolution.

Pros

unlimited users

Cons

administrator portal is not easy to navigage

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Magentrix Communities Pricing

Starting from
$699/month
Pricing options
Free Trial
Subscription
Value for money

Customer Success Communities
Monthly pricing starts at $699 for 1,000 community users and 5 employee users

PRM Communities
Monthly pricing starts at $999 for 1,000 community users and 5 employee users.

Employee Collaboration Community
Monthly pricing starts at $350 for 10 employee users

Magentrix Communities Features

  • Collaboration Tools
  • Collaborative Workspace
  • Document Management
  • File Management
  • SSL Security

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Chat
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Storage
  • Drag & Drop Interface
  • Permission Management
  • Projections
  • Search Functionality
  • Third Party Integration

Additional information for Magentrix Communities

Key features of Magentrix Communities

  • CRM Integration
  • Client portal
  • Collaboration
  • Collaborative workspace
  • Content Management
  • Deal Management
  • Document Management
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Lead Registration and Distribution
  • Learning management
  • MDF
  • Online forums
  • Partner Performance Management
  • Partner portal
  • RESTful API
  • Reporting and Dashboards
  • SSL security
  • Sales Enablement
  • Single Sign On
  • eLearning, Training and Certification (LMS)
  • onboarding

Benefits

Extend your Salesforce.com or Microsoft Dynamics CRM, allowing for seamless synchronization and data management.
Easily launch self-service portals communities in weeks not months with preconfigured modules.
Customize themes, pages, processes and more with a fully open platform and API
Power your Partner Program with lead sharing and deal registration, opportunity management, support, training and onboarding.
Accelerate your customer success with self-service, help ticketing, communities and team collaboration.
Run multiple communities on a single platform for channel partners, customer success and employee collaboration.

Magentrix Communities FAQs

Below are some frequently asked questions for Magentrix Communities.

Q. What type of pricing plans does Magentrix Communities offer?

Magentrix Communities offers the following pricing plans:

Starting from: $699/month

Pricing model: Subscription

Free Trial: Available

Customer Success Communities
Monthly pricing starts at $699 for 1,000 community users and 5 employee users

PRM Communities
Monthly pricing starts at $999 for 1,000 community users and 5 employee users.

Employee Collaboration Community
Monthly pricing starts at $350 for 10 employee users

Q. What are the main features of Magentrix Communities?

Magentrix Communities offers the following features:

  • CRM Integration
  • Client portal
  • Collaboration
  • Collaborative workspace
  • Content Management
  • Deal Management
  • Document Management
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Lead Registration and Distribution
  • Learning management
  • MDF
  • Online forums
  • Partner Performance Management
  • Partner portal
  • RESTful API
  • Reporting and Dashboards
  • SSL security
  • Sales Enablement
  • Single Sign On
  • eLearning, Training and Certification (LMS)
  • onboarding

Q. Who are the typical users of Magentrix Communities?

Magentrix Communities has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Magentrix Communities support?

Magentrix Communities supports the following languages:

English, French, German, Russian, Spanish

Q. What type of pricing plans does Magentrix Communities offer?

Magentrix Communities has the following pricing plans:

Subscription

Q. Does Magentrix Communities support mobile devices?

We do not have any information about what devices Magentrix Communities supports

Q. What other apps does Magentrix Communities integrate with?

Magentrix Communities integrates with the following applications:

LiveChat, Mailchimp, Microsoft Dynamics CRM, Salesforce Sales Cloud, VisitorTrack, Zapier

Q. What level of support does Magentrix Communities offer?

Magentrix Communities offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support