About Club Sentry

Club Sentry is an on-premises based membership management software that caters to the needs of membership based organization including health clubs, gyms, country clubs, spa, and tennis clubs, among others. The product’s key features include member profiling, check-in / check-outs, facility access control, prospect tracking, electronic payments, scheduling, email generation, and reporting.

Club Sentry offers three major modules that enable club management, these include billing module that allows customers to create a range of membership categories with recurring fee options, the module allows automated generation of invoices, auto debiting of fees, updating check-in status of the member. The scheduling module that maximizes trainer and instructor availability by assigning members to sessions and coordinating members and trainers availabilities between sessions and classes. The POS module that tracks retail sales and inventory to members & walk-ins, the module enables customers to buy a product now and pay later in their monthly billing cycles, it also allows tracking inventory and setting up re-ordering points to ensure the availability of popular items. Club Sentry also offers specific industry based bundled third party hardware kits that can be clubbed to its software for seamless data capture.

Club Sentry is installed in-house and operates on a Windows based desktop. The product integrates with QuickBooks, major credit card gateways and third-party payment processing firms like X-Charge Merchant Services and Merchant Warehouse.

Key benefits of Club Sentry

● Club Sentry is designed as a combination of separate modules that include billing, scheduling, inventory & sales, and front desk management, each of which can be purchased separately.
● The product offers a base module that is an aggregation of major modules bundled as a package for the needs of enterprise customers with many users.
● Club Sentry has separate fixed pricing options for organization with under 1,000 customers, and for organizations with over 1,000 customers; every extra license is charged extra.
● Club Sentry also offers equipment kits from third-party sources that can be clubbed with its software to cater to a particular industry, these include POS hardware kits, check-in / check-out kits, and member management kits.
● The product also offers integration with major credit card gateways for transacting retail sales, monthly fees, and membership fees.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Club Sentry add-on modules dashboards
Club Sentry base module dashboards
Club Sentry inventory & sales tracking module dashboards
Club Sentry member billing module dashboard
Club Sentry product snapshot for any membership based organization
Club Sentry scheduling module dashboard for classes, events or sessions
View 7 more
Club Sentry screenshot: Club Sentry add-on modules dashboards Club Sentry screenshot: Club Sentry base module dashboards Club Sentry screenshot: Club Sentry inventory & sales tracking module dashboards Club Sentry screenshot: Club Sentry member billing module dashboard Club Sentry screenshot: Club Sentry product snapshot for any membership based organization Club Sentry screenshot: Club Sentry scheduling module dashboard for classes, events or sessions

Features

Total features of Club Sentry: 15

  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Credit Card Integration
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • Inventory Tracking
  • Lead Capture
  • POS
  • Recurring Billing
  • Role-Based Permissions
  • Summary Reports
  • Third Party Integration
  • Time Clock

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Glofox

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A powerful cloud based platform that provides your studio with innovative gym management software.

Virtuagym

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#3 Alternative to Club Sentry
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GymMaster

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Reviews

Overall rating

4,1 /5
(11)
Value for Money
4/5
Features
3,7/5
Ease of Use
4,1/5
Customer Support
4,2/5

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Showing 5 reviews of 11
Verified Reviewer
Overall rating
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly exceeded my expectations

Reviewed on 2018/01/25

Pros

Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

Brad W.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple software

Reviewed on 2018/05/03

You get what you pay for. You can add all the contact information for every member. You can get...

You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

Pros

Easy Check-In
Reports for just about anything
You can sell membership while adding member in instead of adding, then selling membership
You get what you pay for

Cons

It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

Lori M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Terrible experience! No customer service responses!

Reviewed on 2017/05/18

The software program is good for memberships, sales, products, inventory, reports, employee clock...

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Pros

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Response from Club Sentry Software

75% of our customers give our support 5 stars.

Paul V.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Club sentry is paramount to our gym operation.

Reviewed on 2008/08/26

I would change the main check-in screen to exclude the list of members and their check-in numbers. ...

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

Pros

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew.

The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly.

Club sentry is paramount to our gym operation.

I love how I can use the reports features to track memberships, sales and other important data.

Cons

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.

Dennis I.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

The software is exactly what we need for our limited need for check-in only

Reviewed on 2008/08/27

The software is exactly what we need for our limited need for check-in only

The software is exactly what we need for our limited need for check-in only

Pros

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

Showing 5 reviews of 11 Read all reviews

Club Sentry FAQs

Below are some frequently asked questions for Club Sentry.

Club Sentry offers the following pricing plans:

  • Starting from: US$395,00
  • Pricing model: One Time License
  • Free Trial: Not Available

$395 for upto 1,000 members $525 for over 1,000 members

Club Sentry offers the following features:

  • Billing Module
  • Detailed member profiles
  • EFT Payments
  • Employee Time Clock / Tracking
  • Event Scheduling
  • Facility Access Control
  • Integration with QuickBooks
  • Inventory Tracking
  • Many standardized reports available
  • Marketing Management
  • Online Payment Processing
  • Online Payment by credit card
  • POS Module
  • Prospect Management
  • Recurring fees
  • Schedule 1 on 1 Sessions & Classes

Club Sentry has the following typical customers:

Large Enterprises, Mid Size Business

Club Sentry supports the following languages:

English

We do not have any information about what devices Club Sentry supports

Club Sentry integrates with the following applications:

QuickBooks Online Advanced

Club Sentry offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Club Sentry.