Smooch

Smooch

Communications SDKs for Web, iOS, and Android

5/5 (1 review)

Smooch Overview

Smooch is a software development kit (SDK) that enables developers to build chat features into applications and webpages. The flexible SDK and Smooch's REST API allow developers to built customized messaging tools into their deliverables efficiently. Smooch features dedicated SDKs for iOS, Android, and Web developers.

Smooch works with Objective-C and Swift on iOS and is distributed in AAR and JAR formats for developers using Android Studio, Eclipse, or Netbeans, respectively. To use the Smooch plugin on a webpage, there are a few options, including the script tag method, npm and browserify, and bower methods. The REST API allows for communication with backend tools, effectively widening the potentially applications of Smooch.

Smooch features a wealth of integrations with cloud-based apps, including Zendesk, Slack, HelpScout, and HipChat. Using the REST API, backend integrations facilitate transaction processes and up-selling. The customizable API opens up nearly infinite possibilities for scalable functionality.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Smooch Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Stefany D.

The Ultimate Conversation Integrator

Used Weekly for 6-12 months
Reviewed on 2018/08/01
Review Source: Capterra

No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.

Pros

The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door.

The site is easy to use and the integration catalog is always growing. Questions are answered quickly.

Cons

So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Smooch Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Smooch remains free, with no credit card required, until more than 10,000 monthly users are reached.

Then, $100 per month for up to 200,000 monthly active users.

Custom plans are also available by contacting Smooch.

Smooch is currently free for Web users. The subscription prices apply to mobile users only.

Smooch Features

  • API
  • Instant Messaging
  • Receiving
  • SMS Integration

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Live / Video Conferencing
  • Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for Smooch

Key features of Smooch

  • API
  • Communication Management
  • Instant Messaging
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • SMS Integration
  • Software Development Kit No Description
  • Web Integration

Benefits

- Add communications to webpages and apps without learning extra coding languages or adding on bulky new apps by doing it all with Smooch.
- Synchronize all messages, across channels, to keep the discussion moving along smoothly.
- Allow key stakeholders to receive notifications of important customer communications.
- Automate in-app messaging intuitively for customers and businesses alike.
- Flexible, scalable communications for multitudinous purposes, with Smooch’s SDK, webhooks, and SDKs.

Smooch FAQs

Below are some frequently asked questions for Smooch.

Q. What type of pricing plans does Smooch offer?

Smooch offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Smooch remains free, with no credit card required, until more than 10,000 monthly users are reached.

Then, $100 per month for up to 200,000 monthly active users.

Custom plans are also available by contacting Smooch.

Smooch is currently free for Web users. The subscription prices apply to mobile users only.

Q. What are the main features of Smooch?

Smooch offers the following features:

  • API
  • Communication Management
  • Instant Messaging
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • SMS Integration
  • Software Development Kit No Description
  • Web Integration

Q. Who are the typical users of Smooch?

Smooch has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Smooch support?

Smooch supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Smooch offer?

Smooch has the following pricing plans:

Subscription

Q. Does Smooch support mobile devices?

We do not have any information about what devices Smooch supports

Q. What other apps does Smooch integrate with?

Smooch integrates with the following applications:

Front, Help Scout, Help Scout, HipChat, HipChat, MessageBird, Slack, Twilio Communications Cloud, Zendesk, Zendesk

Q. What level of support does Smooch offer?

Smooch offers the following support options:

FAQs, Knowledge Base, Online Support