About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing starting from:

US$42,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Hong Kong SAR China, India, Ireland and 9 others

    Supported Languages

    Arabic, Chinese, Danish, Dutch, English and 13 others

    Pricing starting from:

    US$42,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 12 more
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Features

    Total features of Vtiger CRM: 93

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Business Card/Badge Scanning
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Cataloging/Categorization
    • Client Management
    • Collaboration Tools
    • Contact Database
    • Contact Management
    • Content Delivery
    • Content Management
    • Customer Complaint Tracking
    • Customer Database
    • Customer History
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Document Management
    • Document Storage
    • Email Management
    • Email Marketing
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Engagement Tracking
    • FAQ
    • For Insurance Industry
    • For Sales Teams/Organizations
    • For Small Businesses
    • For Startups
    • Forecasting
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Knowledge Management
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Prospecting Tools
    • Quotes/Estimates
    • ROI Tracking
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Messaging
    • Sales Activity Management
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Support Ticket Management
    • Task Management
    • Territory Management
    • Third Party Integrations
    • Web Forms
    • Web-based Deployment
    • Workflow Management
    • XML/RSS

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    Reviews

    Overall rating

    4,3 /5
    (331)
    Value for Money
    4,5/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4,2/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 331
    AnnA
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use

    A very adoptable CRM

    Reviewed on 2016/03/24

    Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would...

    Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would be able to change fields, add fields, create my own templates for printing, add functions and checklists for my daily work. I also had one specific demand - I wanted one CRM but for 3 companies. I'm an entrepreneur so at present I'm involved in 3 companies and closely working with other entrepreneurs and we share customers. But we want to send quotes, sell orders and other information from different companies to each customer but have alla customers in one CRM. Vtiger solved this.

    Pros

    Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.

    Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.

    I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.

    Cons

    Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.

    Juerg
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best for money

    Reviewed on 2019/10/09

    We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90%...

    We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

    Pros

    - functionality
    - customizability
    - stability

    Cons

    - often many clicks to the destination
    - many open windows
    - restricts clarity

    Reasons for Choosing Vtiger CRM

    We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

    Reasons for Switching to Vtiger CRM

    - best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions
    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    CRM whose strength was the community forgotten by the manufacturer

    Reviewed on 2020/08/18

    In general terms, the CRM is good, but without community collaboration is hardly to make it better...

    In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time

    Pros

    Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful.

    Cons

    the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source

    Alternatives Considered

    Odoo, Salesforce Sales Cloud and SugarCRM

    Reasons for Switching to Vtiger CRM

    open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly
    Richard
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    One of the best!

    Reviewed on 2020/12/03

    We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales...

    We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!

    Pros

    - Easy to configure
    - Easy to modify
    - Easy to use
    - Easy to adapt to your need
    - Complete software

    Cons

    - The email template could be more complete with more design

    Jeff
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Vtiger review

    Reviewed on 2019/10/15

    daily customer contacts and follow up, opportunities, quotes and invoicing

    daily customer contacts and follow up, opportunities, quotes and invoicing

    Pros

    Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using

    Cons

    there really isn't anything we don't like about it

    Showing 5 reviews of 331 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: US$42,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $42 per user, per month (billed annually), or $30 per user, per month (billed monthly) One Enterprise: $58 per user, per month (billed annually), or $42 per user, per month (billed monthly)

    Vtiger CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Authorize.Net, Clearbit, Clickatell, DocuSign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, Lead Gen & CRM, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online Advanced, Quickbooks Online, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Meetings

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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