Vtiger CRM

Vtiger CRM

All-in-one CRM for small businesses

4.3/5 (242 reviews)

Vtiger CRM Overview

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India and 4 others, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 13 others, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Vtiger CRM Reviews

Overall rating
4.3/5
90% positive reviews
112
Excellent
106
Very good
20
Average
4
Poor
0
Terrible
Anna L.

Saved my working life!

Used Daily for 2+ years
Reviewed on 2019/04/22
Review Source: Capterra

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Pros

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Cons

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Liz K.

Vtiger CRM Review - Support and Overall

Used Daily for 1+ year
Reviewed on 2017/01/05
Review Source: Capterra

My experience with the support staff has been unmeasurable. They are extremely patient and work with me to meet my business needs. They also take the time to explain issues to me so I can increase my knowledge base.

What I like best is vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Pros

vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Cons

I think the software does an excellent job and most of the needs are solved by an available ad on. Most things I have disliked through the year with working with the CRM were from lack of knowledge. Once educated the system meets all needs thus far.
If anything I would say the contact module, I wish when opening cases only contacts tied to the merchant dba would appear and just not anyone with a related name. I am currently digging into this further.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Richie M.

vTiger for B2B sales

Used Daily for 2+ years
Reviewed on 2016/08/12
Review Source: GetApp

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

Pros

Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

Cons

The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Eric B.

Great customer support and really good value

Used Daily for 6-12 months
Reviewed on 2017/11/29
Review Source: SoftwareAdvice

Pros

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.

Cons

Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ioana M.

best there is

Used Daily for 1+ year
Reviewed on 2019/04/19
Review Source: Capterra

So far all's good, going for better!

Pros

the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!)
overall the accessibility and overview of the data is really really good.

the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc.

i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner.

Cons

the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists .

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Vtiger CRM Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

Vtiger CRM Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Calendar Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Reporting & Statistics
  • Social Media Integration

  • Activity Tracking
  • Automatic Reminders
  • CRM Integration
  • Customer Database
  • Customizable Branding
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Third Party Integration

Additional information for Vtiger CRM

Key features of Vtiger CRM

  • Account & contact management
  • Approval Management
  • Automatic lead capture
  • Campaign management
  • Case management
  • Customer portal
  • Customer support & service
  • Email integration and extensions
  • FAQ creation
  • Integrated calendar, activity & notification management
  • Integrations
  • Inventory management
  • Lead management
  • Mass mailing
  • Opportunity prioritization
  • Performance reporting
  • Product customization
  • Project management
  • Quoting, invoicing, sales orders, purchase orders
  • SLA and Business Hours
  • Security management
  • Subscription management
  • Teams and access control

Benefits

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    15-day free trial, no credit card required.

    Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

    Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

    Q. What are the main features of Vtiger CRM?

    Vtiger CRM offers the following features:

    • Account & contact management
    • Approval Management
    • Automatic lead capture
    • Campaign management
    • Case management
    • Customer portal
    • Customer support & service
    • Email integration and extensions
    • FAQ creation
    • Integrated calendar, activity & notification management
    • Integrations
    • Inventory management
    • Lead management
    • Mass mailing
    • Opportunity prioritization
    • Performance reporting
    • Product customization
    • Project management
    • Quoting, invoicing, sales orders, purchase orders
    • SLA and Business Hours
    • Security management
    • Subscription management
    • Teams and access control

    Q. Who are the typical users of Vtiger CRM?

    Vtiger CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Vtiger CRM support?

    Vtiger CRM supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM has the following pricing plans:

    Subscription

    Q. Does Vtiger CRM support mobile devices?

    Vtiger CRM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Vtiger CRM integrate with?

    Vtiger CRM integrates with the following applications:

    Bedrock Data, Flipcause, GetResponse, Mailchimp, Mailjet, PieSync, Predictive Dialer, SendPulse, SimplyCast, SuperReceptionist

    Q. What level of support does Vtiger CRM offer?

    Vtiger CRM offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials