Valant

Valant

A cloud based behavioural health platform

3.9/5 (138 reviews)

Valant Overview

Valant is a cloud based integrated EHR software suite that supports administrative operations of behavioral healthcare practitioners, agencies and clinicians. The software offers an array of features including appointment scheduling, treatment planning, medication management and billing and reporting.

Valant collects and organizes data from patients & practitioners, documents them using guided protocols, and stores them securely. Actionable insights and reports are also generated based upon the data collected. The flexible and extensible data model of the product allows users to extract, report and visualize data in real-time. Integration features supported within the product allow data to be made available on different tools within the suite including for clinical notes, scheduling, billing and business report; this helps reduce duplication of data and saves time. Valant also has prescription and medication management features directly integrated into users’ clinical workflows. The software offers a library of clinical measurements and treatment plans that support Golden Thread methodology. The tool also supports accounting and back office functions by providing features for automatic charge creation, claim turnaround, cash collection, electronic remittance advice functionality and electronic explanation of benefits.

The Valant platform and software suite is targeted at enterprises and private practitioners including prescribers, non-prescribers and multi-disciplinary group practitioners. The software can be customized and configured based on user requirements and can also be accessed on smart phones and tablets.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Valant Reviews

Overall rating
3.9/5
71% positive reviews
56
Excellent
42
Very good
19
Average
12
Poor
9
Terrible
Susan C.

Disappointed

Used Daily for 2+ years
Reviewed on 2019/02/04
Review Source: Capterra

My experience had been initially positive. However, the lack of facile customer service or upgrades has been disappointing. There are now other EHRs that are very competitively priced and allow for forms to be developed, and provide more ready access to customer service.

My greatest concern is the fact that once the contract ends, all records are out of access. I had been exploring alternative options, but discovered that I would not be able to contract with Valant for less than a year of service. This meant that I had to choose - would I be without access to my files at all, or would I pay for a year of service. There was no negotiation and no options were made possible. I am now very concerned about what happens to records when I retire. I had been pleased that there would be a secure repository for my patient records (I have had a Valant account for 6 years and was an early adopter for a small practice). I find that I am now going to be VERY aggressive in finding and preparing for a migration a year from now to prevent the need to continue to be essentially held hostage as I feel currently.

This situation is both unfortunate and unnecessary. It is frankly not the cost of the EHR that will cause me to move on, but the lack of concern for my needs or the needs of the patients I treat. I had honestly not expected this. I live in Seattle, work locally and had wanted to support a local start-up. I had anticipated a very different experience.

Pros

The positives of this software includes the standardized assessments and the inclusion of the necessary elements for both assurance that liability standards are met and billing standards are complete. I also like that the charts and e-prescribing can be accessed on my mobile phone.

Cons

1. Customer service is far less than one would expect given the cost of this program. Lack of ability to actually talk with a customer service person directly, rather than rely on emails that are really not responsive to the questions posed.
2. Lack of user friendliness to operate the patient portals.
3. Once an active contract ends, the data that I had anticipated would be in secure storage, is no longer accessible to me in any way without having paid Valant for assistance to migrate it. This is quite different from what initial marketing had described. It means that once the contract ends - for example retirement, that files may not be accessible unless additional measures are taken. This means that the lifetime data storage is really not very meaningful or helpful over time.

Response from Valant Medical Solutions

Hi Susan,

Thank you for your feedback. We read all these reviews and take your feedback seriously. Here's some clarification about your concerns.

1. Valant phone support is available to all our customers M-F 6:00am-5:00pm PT and we have recently added additional support agents to decrease wait times.

2. Major enhancements to our patient portal are coming in the second half of 2019.

3. When a contract ends customers can export their data using tools built into the EHR or with the help of our support team. Valant returns data to our customers at their request at the end of a contract and does not charge for this service.

Cheers,
-Valant Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Donna C.

Good, but with a few stupid annoying issues

Used Daily for 6-12 months
Reviewed on 2017/10/19
Review Source: SoftwareAdvice

Tech support people are nice, but when there is a system-wide issue, they do not answer the phones. They have been unable to solve the repeated crashing of Silverlight and the issue with not accepting diagnoses when entered in mobile notes.

Pros

I like that it is just for psychiatry and I like mobile notes. I like having integrated prescribing, billing, and credit card processing, electronic EOB's from payers. I like that there is an app for my iPad and iPhone so I can take a quick look at notes and write prescriptions.
I like the reminders that the system gives, the ease of scheduling appointments and entering payments.
With an electronic EOB, you just hit a button and all the payments and adjustments are recorded automatically.
Beware that the integrated insurance clearing house adds more to the monthly fee you pay.

Cons

I have been using this for 10 months. There are recurring problems that no one can seem to solve. When I entered nonclinical patient information in the "patients" tab and hit save, Microsoft internet explorer would crash, but not every time. I made repeated calls to tech support and their solution was to change browsers to Firefox. I have done so, but still have the same issue except the message on my computer is that the Silverlight plug-in has crashed. This happens several times per day.
In mobile notes, there is no functionality of the tab button (for indentation) when I am trying to write a note and this annoys me to no end.
The system has crashed several times in the past 10 months, never for more than a few hours, but enough to disrupt my workflow. I had to write a few paper prescriptions when the mobile notes and e-Prescribing crashed the other day.
The patient's diagnoses can be entered using mobile notes, but then, I have to open the patient chart and reenter them or else when I go to bill, it says there is no visit diagnosis. I have asked about this multiple times.
Navicure, the integrated insurance clearinghouse just raised their rates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Theresa A.

Valant Behavioral Health

Used Daily for 1-5 months
Reviewed on 2016/11/07
Review Source: SoftwareAdvice

I have been using Valant EHR for Behavioral health for approximately 11 months now. I struggled with this company at first as is typical in my experience with the sales staff wanting to hurry up and close the sale. I was left with a few questions hanging.

I use an ipad, iphone and Macbook pro. As you can see, I am exclusively and apple user. This made the difference for me. There was one EHR that really had most of what I wanted, minus the apple support. It was PIMSY. I have probably tried 20 EHR types, ranging from FREE to paid. This one iis monthly for one provider. I do not like the fact that they want to charge monthly for a login for my assiantant. Again I am a solo practitioner, so every little bit does count.

I DO like the fact that an intake/Psychiatrist Diagnostic Evaluation is already preloaded with screeners, automatic scoring and auto generated reports that you can modify!!

I do NOT like their Treatment Plan Template. Definitely something that they need to work on. HOWEVER, they seem to be making changes based upon the feedback that I and others have left. So that is good to know.

Pros

I absolutely appreciate the intake information is so well implemented. I can capture just about everything with minimal typing. I also appreciate the fact that there are so many screening tools that AUTOMATICALLY give the results. I can customize those results as well. Very good job on this part!

Cons

I really do not like the Treatment Plan Template. It is not intuitive or very well prepopulated for convenience. It seems to take longer than hand writing one. HOWEVER there was a recent update that has addresses some of my concernes. I have not had much of an opportunity to check this out.

I do not like the fact that it is so difficult to upload documents if you are using a mobile device such as an ipad/iphone. A photo screen capture would be great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Theresa A.

After much product testing...Valant wins!

Used Daily for 1+ year
Reviewed on 2017/08/18
Review Source: SoftwareAdvice

I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros

1. Valant offers as part of the intake note, numerous assessments that are automatically scored!
2. Customizable for how you would like to view buttons.
3. Group Notes automatically carry over from the first note in the general section, VERY helpful!
4. Prepopulated from the last note, so you do not need to go back to review.
5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up.
6. Cloud based.
7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons

1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me.
2. There is no built in telehealth at this time. I am assured that this is something that is being looked into.
3. Billing is not fully integrated and requires a subscription to an outside provider.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark I.

Reliable software, but outdated interface and surpassed in features by competitors.

Reviewed on 2016/10/19
Review Source: Capterra

I have used Valant for almost 3 years and I am considering moving to a different EHR system. I have been told a complete redesign is in the works, however, they offer no details, time table or roadmap. Here are some of my thoughts

Pros:
The claims submission/reporting process is very reliable and easy and the primary reason I still use them. The online measures are very good and helpful although many of them have bugs. Pricing is OK. Customer service is fantastic and their training is excellent. They will have you up and running quickly.

Cons:
It is primarily oriented towards psychiatrists, so many of the templates and features a focused on psychiatrists, not psychologists or therapists. Many of the other features have bugs, limited usefulness and the program is slow and the interface is very outdated and inconsistent. In many ways it reminds of of Windows 98, that is how outdated it is. The mobile notes feature is cumbersome and has no ability to customize it to your usage; the calendar syncs one-way only with external calendars so you must log in to Valant to make changes; reminders only work in the Valant system and only remind you on the dashboard with a note (there are no reminders at all really and they must be tied to a client so you can't add reminders for things that are not directly related to a client which requires you to maintain two separate calendars); the "mobile" application is little more than a webpage with basic information in a text format, it's is not designed for mobile devices, the interface is horrible and looks and functions as if it is 15 years out of date and has little functionality, it is more of an afterthought; you can't customize mobile notes templates or choose which ones you want to use, whenever you use a mobile note you are blasted by 30 different tabs 25 of which won't apply to therapists and which makes a confusing and messy experience; claims processing is expensive (.60/claim by my calculations) and the competition is charging between .14 and .25.

In general most of the basic features you need are there and work, but they are frustrating at times and lack many additional features that are natural to need. My primary concern is after 2+ years there has been little change in the software and the value is being reduced as they are falling behind in features and functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10

Valant Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Valant for price/quote

Valant Features

  • Billing & Invoicing
  • Charting

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for Valant

Key features of Valant

  • Accept payments and generate receipts
  • Action reports for all practice functions
  • Actionable, real-time reports
  • Built in alerts and reports
  • Business Intelligence tools
  • Capture patient and staff signatures
  • Create comprehensive clinical notes
  • Customizable pre-set appointments & calendars
  • Documentation tools
  • Integrated billing
  • Manage your practice using scheduling tools
  • Mobile app-based user experience
  • Paperless practice
  • Reports on clinical, clerical and financial functions
  • Secured and organized charts
  • Streamlined cash collection
  • Track outcomes of sessions
  • Visualize and analyze data
  • Visualize and reduce accounts receivables

Benefits

● Valant has an elastic and scalable data model that helps clinicians and practitioners collect and visualize data, extract actionable insights and store the data securely.
● The software lets users create comprehensive clinical notes on electronic devices and tracks updates and outcomes in a summarized form.
● The tool helps improve efficiency by pre-populating clinical notes with information from other records such as patient, portal, charts and calendars, thereby reducing duplication and saving time.
● Valant helps manage medications and prescriptions through electronically prescribed controlled substances (EPCS), e-prescribing and built-in alerts and reports.
● The product offers a content library of evidence based practices from where users can choose workflows based on their requirements.

Valant FAQs

Below are some frequently asked questions for Valant.

Q. What type of pricing plans does Valant offer?

Valant offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Valant for price/quote

Q. What are the main features of Valant?

Valant offers the following features:

  • Accept payments and generate receipts
  • Action reports for all practice functions
  • Actionable, real-time reports
  • Built in alerts and reports
  • Business Intelligence tools
  • Capture patient and staff signatures
  • Create comprehensive clinical notes
  • Customizable pre-set appointments & calendars
  • Documentation tools
  • Integrated billing
  • Manage your practice using scheduling tools
  • Mobile app-based user experience
  • Paperless practice
  • Reports on clinical, clerical and financial functions
  • Secured and organized charts
  • Streamlined cash collection
  • Track outcomes of sessions
  • Visualize and analyze data
  • Visualize and reduce accounts receivables

Q. Who are the typical users of Valant?

Valant has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Valant support?

Valant supports the following languages:

English

Q. What type of pricing plans does Valant offer?

Valant has the following pricing plans:

Subscription

Q. Does Valant support mobile devices?

We do not have any information about what devices Valant supports

Q. What other apps does Valant integrate with?

Valant integrates with the following applications:

Luma Health

Q. What level of support does Valant offer?

Valant offers the following support options:

Knowledge Base, Phone Support, Video Tutorials