CareLogic

Web-based mental health electronic health records system

3,9 /5 (329 reviews) Write a Review!

CareLogic Overview

What is CareLogic?

CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

CareLogic allows management executives to streamline their business processes by enabling optimum utilization of financial resources and staff hours for direct care, the product also supports executives to realize a faster ROI by offering low start-up-costs and reduced operating costs. CareLogic helps the clinical managers by permitting collaboration between various health agencies for more coordinated care and by providing automation & alerts to increase risk compliance, the product also offers a direct link to customer billing by enabling an automatic flow of customer documents to the billing engine on the same service ticket. CareLogic also helps professionals to increase service billings & decrease administrative expenditures by offering features such as eliminating loss of revenues from missed services, increasing collections, reducing account receivable balances & outstanding’s, reducing medical recoupments, and offering real-time dashboards & forecasting.

CareLogic is used by organizations in several mental & behavioral health specialties including psychology, psychiatry, therapy, substance abuse, counseling, and community services. Some of the key customers of the product include Youth Opportunity Center Inc., Renewal House, Mind Springs Health, Swanson Center, Syntera, and Avita Community Partners.

CareLogic Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CareLogic for price information or a quote


CareLogic Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CareLogic can be accessed across any device
CareLogic client details view dispaying demographics and contact info.
CareLogic session information page for a client
CareLogic's customizable patient health questionnaire
CareLogic's patient health questionnaire's data analysis
CareLogic screenshot: CareLogic can be accessed across any device CareLogic screenshot: CareLogic client details view dispaying demographics and contact info. CareLogic screenshot: CareLogic session information page for a client CareLogic screenshot: CareLogic's customizable patient health questionnaire CareLogic screenshot: CareLogic's patient health questionnaire's data analysis

CareLogic Reviews

CareLogic Reviews

Overall rating
3,9
/
5
Excellent
75

Very good
175

Average
60

Poor
13

Terrible
6

Value for Money
3,6
Features
3,6
Ease of Use
3,8
Customer Support
3,6
76% recommended this app
Steve A.

CareLogic the best of the field

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate.

EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.


Peter E.

Partnership and customer focused

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.


Julianne T.

If you can afford the bells and whistles, Carelogic can be awesome

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.


James M.

Keeping Clients Data Private

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!


Verified Reviewer

Great but room for improvement


Steve A.
Industry: Mental Health Care
Company size: 201-500 Employees

CareLogic the best of the field

Used Daily for 2+ years
Reviewed on 2018/12/26
Review Source: Capterra

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate.

EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Peter E.
Industry: Mental Health Care
Company size: 51-200 Employees

Partnership and customer focused

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pros

The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons

Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julianne T.
Industry: Mental Health Care
Company size: 51-200 Employees

If you can afford the bells and whistles, Carelogic can be awesome

Used Daily for 2+ years
Reviewed on 2019/05/03
Review Source: Capterra

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

James M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Keeping Clients Data Private

Used Daily for 2+ years
Reviewed on 2019/08/28
Review Source: Capterra

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

Pros

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

Cons

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Mental Health Care
Company size: 51-200 Employees

Great but room for improvement

Used Daily for 2+ years
Reviewed on 2019/07/31
Review Source: Capterra

Pros

You are able to customize the software to meet your organizations needs.

Cons

Implementation was painful and if certain product features were explained differently in how one function affected another it could have been a smoother process. CareLogic is expensive and the rates continue to increase, the big corporation continues to grow and report record earnings at the expense of their customers. There are additional features that a small non-profits can't afford but need for reporting purposes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,4/10
Based on 329 user ratings
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CareLogic Pricing

CareLogic Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CareLogic for price information or a quote

Contact CareLogic for price information or a quote

Value for Money
3,6/5
Based on 329 user ratings
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CareLogic Features

CareLogic Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,6/5
Based on 329 user ratings
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Categories

Additional information for CareLogic

Additional information for CareLogic

Key features of CareLogic

  • Automatic alerts
  • Automatically flow into the billing engine
  • Configurable executive dashboards
  • Configurable reporting tools
  • Create custom service documents and forms
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Executive reporting features
  • Export data into any accounting system
  • Fast return on Investment (ROI)
  • Has a billing engine
  • On-demand coaching
  • Real-time analysis and forecasting
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Single source for client data
  • System-generated alerts

Benefits

● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.

CareLogic FAQs

CareLogic FAQs

Below are some frequently asked questions for CareLogic.

Q. What type of pricing plans does CareLogic offer?

CareLogic offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CareLogic for price information or a quote

Q. What are the main features of CareLogic?

CareLogic offers the following features:

  • Automatic alerts
  • Automatically flow into the billing engine
  • Configurable executive dashboards
  • Configurable reporting tools
  • Create custom service documents and forms
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Executive reporting features
  • Export data into any accounting system
  • Fast return on Investment (ROI)
  • Has a billing engine
  • On-demand coaching
  • Real-time analysis and forecasting
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Single source for client data
  • System-generated alerts

Q. Who are the typical users of CareLogic?

CareLogic has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does CareLogic support?

CareLogic supports the following languages:

English

Q. What type of pricing plans does CareLogic offer?

CareLogic has the following pricing plans:

Subscription

Q. Does CareLogic support mobile devices?

We do not have any information about what devices CareLogic supports

Q. What other apps does CareLogic integrate with?

CareLogic integrates with the following applications:

ReminderCall.com

Q. What level of support does CareLogic offer?

CareLogic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials