CareLogic

CareLogic

Web-based mental health electronic health records system

3.9/5 (323 reviews)

CareLogic Overview

CareLogic Enterprise is an web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

CareLogic allows management executives to streamline their business processes by enabling optimum utilization of financial resources and staff hours for direct care, the product also supports executives to realize a faster ROI by offering low start-up-costs and reduced operating costs. CareLogic helps the clinical managers by permitting collaboration between various health agencies for more coordinated care and by providing automation & alerts to increase risk compliance, the product also offers a direct link to customer billing by enabling an automatic flow of customer documents to the billing engine on the same service ticket. CareLogic also helps professionals to increase service billings & decrease administrative expenditures by offering features such as eliminating loss of revenues from missed services, increasing collections, reducing account receivable balances & outstanding’s, reducing medical recoupments, and offering real-time dashboards & forecasting.

CareLogic is used by organizations in several mental & behavioral health specialties including psychology, psychiatry, therapy, substance abuse, counseling, and community services. Some of the key customers of the product include Youth Opportunity Center Inc., Renewal House, Mind Springs Health, Swanson Center, Syntera, and Avita Community Partners.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

CareLogic Reviews

Overall rating
3.9/5
76% positive reviews
73
Excellent
173
Very good
59
Average
13
Poor
5
Terrible
John B.

Highly customizable; powerful reporting features

Reviewed on 2014/05/22
Review Source: SoftwareAdvice

Pros

Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features.

Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts’ staff. I have attended twice and learned a great deal of new information each time.

CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs.

CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.

Cons

It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer.

It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Peter E.

Partnership and customer focused

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pros

The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons

Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

Used Daily for 6-12 months
Reviewed on 2019/05/14
Review Source: Capterra

Pros

This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs.
Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast.
Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons

Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments.
Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me.

Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Julianne T.

If you can afford the bells and whistles, Carelogic can be awesome

Used Daily for 2+ years
Reviewed on 2019/05/03
Review Source: Capterra

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Roy R.

rr CareLogic Review May 2019

Used Daily for 2+ years
Reviewed on 2019/05/03
Review Source: Capterra

Having an EHR is invaluable in this day and age and especially as we have multiple locations spread across Southeastern Colorado and the San Luis Valley. We no longer have to maintain large file rooms and paper charts. Now clinical staff in e.g. Alamosa can review the electronic record from e.g. our 3500 Baltimore facility, without traveling and without having to transport a paper chart. I like that we can access CareLogic from anywhere that has Internet access and we can also restrict this access. Submitting electronic claims directly from CareLogic is also a benefit. Overall I rate CareLogic very highly very satisfied with CareLogic and Qualifacts

Pros

. The capability of customizing forms
. The stability of the system especially in light of the technological challenges that occur
. The fully featured attributes it has everything from Administrative to Clinical to Billing to Accounting
. I feel like the company Qualifacts stands apart from other EHR companies they really try to provide the best experience for their customers
. I like how the claims process works we can submit claims directly from the system or we can download a batch file
. The CareLogic user community is an invaluable resource
. The interface with Pentaho Report Designer

Cons

. The steep (for me) learning curve
. The errors that cannot be corrected such as duplicate client or wrong program
. The outages that occur from time to time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

CareLogic Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact CareLogic for price information or a quote

CareLogic Features

  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Compliance Management
  • Customizable Reporting
  • Records Management
  • Workflow Management

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Customizable Templates
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Reporting & Statistics
  • Self Service Portal

Additional information for CareLogic

Key features of CareLogic

  • Automatic alerts
  • Automatically flow into the billing engine
  • Configurable executive dashboards
  • Configurable reporting tools
  • Create custom service documents and forms
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Executive reporting features
  • Export data into any accounting system
  • Fast return on Investment (ROI)
  • Has a billing engine
  • On-demand coaching
  • Real-time analysis and forecasting
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Single source for client data
  • System-generated alerts

Benefits

● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.

CareLogic FAQs

Below are some frequently asked questions for CareLogic.

Q. What type of pricing plans does CareLogic offer?

CareLogic offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CareLogic for price information or a quote

Q. What are the main features of CareLogic?

CareLogic offers the following features:

  • Automatic alerts
  • Automatically flow into the billing engine
  • Configurable executive dashboards
  • Configurable reporting tools
  • Create custom service documents and forms
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Executive reporting features
  • Export data into any accounting system
  • Fast return on Investment (ROI)
  • Has a billing engine
  • On-demand coaching
  • Real-time analysis and forecasting
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Single source for client data
  • System-generated alerts

Q. Who are the typical users of CareLogic?

CareLogic has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does CareLogic support?

CareLogic supports the following languages:

English

Q. What type of pricing plans does CareLogic offer?

CareLogic has the following pricing plans:

Subscription

Q. Does CareLogic support mobile devices?

We do not have any information about what devices CareLogic supports

Q. What other apps does CareLogic integrate with?

CareLogic integrates with the following applications:

ReminderCall.com

Q. What level of support does CareLogic offer?

CareLogic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials