TheraNest

TheraNest

Web-based mental health software for practitioners

4.5/5 (609 reviews)

TheraNest Overview

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

The calendar management and appointment reminder feature of TheraNest allows users to get an organized view of appointments from a desktop, mobile phone or tablet. The product also has the capability to notify social workers, therapists or counsellor via email, voice call or SMS text about any changes in the appointment. Therapy notes is another key feature of TheraNest that allows users to approve and electronically sign notes, review notes, receive notification of pending notes and also generate custom forms for notes creation. It also allows the storage of unlimited documents that can be uploaded by the user.

Offer online therapy with Telehealth in TheraNest. Secure, HIPAA compliant video conferencing seamlessly integrated in TheraNest.

Save time and provide better care with the Wiley Practice Planner integration in TheraNest. The easiest and most efficient way to complete your Treatment Plans and Progress Notes.

Pricing

Starting from
US$38,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

TheraNest Reviews

Overall rating
4.5/5
93% positive reviews
378
Excellent
187
Very good
33
Average
7
Poor
4
Terrible
Gary M.

All In with TheraNest

Used Daily for 1-5 months
Reviewed on 2018/11/21
Review Source: Capterra

Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company.

TheraNest addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually).

I previewed the ERA and it looks like it will efficiently apply payments to billed services.

I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers.

Pros

Imported years of data from another system into TheraNest with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition.

TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest.

Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks.

The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary.

I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest.

Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018.

Cons

The fees were initially off putting. But after becoming familiar with TheraNest, I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment.

There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair.

Response from TheraNest

Thank you for the glowing review!! We are so happy to hear you and your team are enjoying TheraNest!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Karen A.

Overall, my favorite EMR of the five I have used and tried.

Used Daily for 1+ year
Reviewed on 2018/02/21
Review Source: Capterra

Pros

Set up to document all phases of counseling; ability to upload documents into client records; MSE with each progress note; can email clients through client portal for HIPPA compliance; clients can securely complete, sign, and submit intake paperwork through client portal; ability to accept credit and debit cards easily for services rendered; GREAT invoicing and billing features; automated appointment reminders; integrated calendar; multi clinician capability; Wiley planner and progress note features; the reports feature is fantastic for tracking payments, invoices, and notes status. Subscribers can also develop custom forms for clients or for clinician documentation needs. The help and tutorial features are easy to follow, and customer service has been responsive. TheraNest continually seeks feedback about subscriber needs and uses that feedback to improve their product. There is also an internal office chat box feature.

Cons

Like any product, it is not perfect. The calendar feature is good but has room for improvement with respect to appointments spilling into nonwork hours or the occasional time I choose to see clients outside my regular hours to compensate for conferences or other needs taking time from my regular client schedule. I understand this issue is being addressed. Progress notes can be lengthy due to incorporation of the client's entire treatment plan into the note. I have yet to find a way to mark treatment goals and objectives as completed in the treatment plan even when using the review feature. This would be a helpful feature to track a client's progress quickly and for planning future session interventions to address unmet goals.

Response from TheraNest

Thank you for the review, Karen. You can now select to schedule outside of selected working hours on a client appointment. :)

Rating breakdown

Ease of Use
Customer Support

Kyle M.

Never felt alone; even in my darkest times.

Used Daily for 2+ years
Reviewed on 2018/01/08
Review Source: Capterra

Pros

TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own.
TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.

Cons

The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.

Response from TheraNest

Hi Kyle, thank you for the wonderful review. Our support team was all smiles when we read it as it¿s always our goal to be available for all users of TheraNest. We¿re very happy to hear that you (and your interns and residents) have been enjoying TheraNest and that it¿s helped make your practice easier and quicker to manage! We¿d be very excited to grow with you as your practice grows, that¿s why we¿ve passed on your e-prescribing request to our development team and we¿ll be in-touch to discuss your wants/needs for this feature. We take all feedback and suggestions very seriously. As always, don¿t hesitate to reach out if you need us! Thank you for being a valued customer, Kyle! Sincerely, Your TheraNest Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Patrick A.

TheraNest is an evolving EHR platform with a great interface, and excellent technical support.

Reviewed on 2016/05/17
Review Source: Capterra

I have been using TheraNest for approximately 6 months. Here are some of my thoughts.

Pros:
Excellent User Interface. Very logical and intuitive to use, and a clean design.
Very cost effective for practices with multiple clinicians.
Extremely responsive technical support.
Easy to use mobile applications.
Nice features for streamlined and integrated billing, invoices, and SuperBills being created and sent to clients.
Integrated CC processing.
Patient portal for submitting intake paperwork. (add on charges)
Patient reminders with SMS and phone calls. (add on charges)
Excellent Up-Time and great communication from the owner.

Cons:
Limited customization options for the interface, reports, and standard progress notes.
Not really fitting for practices with a prescribing professional.
Creation of patient forms can be tedious and is not easily ported between TN accounts for different practices.
Lack of ability to connect businesses with separate Tax IDs to a master account. (Modern practices increasingly use teletherapy, which can mean multiple business locations, Tax IDs, etc., and each location needs a separate TN account.)
Lack of ability to connect the calendars of multiple practice locations to prevent double booking or double data entry.
Overly basic invoicing and SuperBill formats without customization options (Per tech support, this is currently being revised, but is not yet released.)
Inability to customize the Dashboard metrics, and current monitoring tools have limited practical utility. (Poor cash flow tracking, no notice of unwritten notes, etc.)
Overly limited options for clinician site access (It is essentially either a decision to allow clinicians access to all billing information, or none.)
Limited payment tracking for tracking payments to clinicians.

Overall, I have chosen to stay with TheraNest, and am happy with the simplicity of it all. If the developers continue to help the site evolve, and address some or all of the concerns noted above, I will most likely stay with them and renew my contract for another year.

Response from TheraNest

Thank you so much for leaving a review, Patrick!

We are planning to add a prescribing feature in the future. I have tagged your account so you will be notified as soon as it has been released.

Thank you for your suggestion about allowing different tax ID's for the business. We are working on a tele-therapy feature so I will make sure to pass this along to the product team.

We are able to sync your calendar appointments to both Google and Apple calendars. The Missing Notes report will show you each appointment that is missing a note. You can run this report by clicking Reports > Notes > Missing Notes Report.

We are working on a complete billing re-design that should be released in the next couple of months. The new design will help you better track amounts paid by insurance and clients.

If you have any other questions or suggestions please do not hesitate to let us know in the application or at [email protected]

Thank you!
The TheraNest Team

Rating breakdown

Ease of Use
Customer Support

Ginny M.

Very good resource for our group practice

Used Daily for 1-5 months
Reviewed on 2016/11/11
Review Source: SoftwareAdvice

We have been users of Theranest for the last year. It is very, very user friendly, especially compared with some of the other products that we demo'd. Most things were very, very well --- scheduling, appointment reminders, progress notes, reporting features that help us know who is current with progress notes and assessments and who has gotten behind, treatment planning and diagnostic features. We do not use the Wiley Treatment Planner library, but we might at some point and are thrilled that it is available. We initially used the merchant account features to run credit/debit/flex cards through the system, but we found we could save considerably by having a merchant account with our bank instead. Switching back and forth was not a problem. We have generally been very pleased with most aspects of the service, especially the finance terms. This platform works very well for a practice that has several clinicians and when the work is exclusively individuals, couples or families.

Pros

We love it that we pay a rate based on the number of active clients, not the number of users. We have several part-time staff who want and need to be able to use the same system, and other EHRs charge by clinician. The best part, though, is that it looks and feels very much like a paper record, and getting tech-anxious clinicians to make the switch from paper really very easy. Even the most reluctant found that they love it and do not complain about changing from paper to EHR.

Cons

Group rosters, group notes and scheduling of groups is possible but definitely a weak area for Theranest. Other weak areas include the way the ledger interfaces with attendance in the creation of invoices and superbills (putting cancellations on them, even if there was no charge). And lastly, reporting features could be better for helping practice managers better assess productivity and other information. The dashboard looks great, but as far as I can tell, we can't change the data that the graphics are pulling from and they always are reporting information that is from the beginning of the practice's use of Theranest, not with any particular timeframe or different variables. This may be possible to change, but if so, it's not easy enough for THIS user to figure it out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

TheraNest Pricing

Starting from
US$38,00/month
Pricing options
Free Trial
Subscription
Value for money

The product pricing varies according to the number of active clients.
Up to 30 Active Clients: $38/month
Up to 40 Active Clients: $48/month
Up to 50 Active Clients: $58/month
Up to 80 Active Clients: $88/month
Up to 100 Active Clients: $108/month
Up to 130 Active Clients: $138/month
Up to 150 Active Clients: $158/month
More than 150 Active Clients: Contact Us

TheraNest Features

  • Activity Dashboard
  • Appointment Management
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Customizable Templates
  • Document Storage
  • Electronic Signature Capture
  • HIPAA Compliance
  • Records Management
  • Workflow Management

  • Automated Scheduling
  • Compliance Management
  • Customizable Reporting
  • Reporting & Statistics
  • Self Service Portal

Additional information for TheraNest

Key features of TheraNest

  • Accept credit cards
  • Appointment reminder feature
  • Build custom forms
  • Chat within the application
  • Comprehensive dashboard
  • Custom templates
  • Data backup
  • Data encrypted using SSL certificates
  • Electronic claims and payment management
  • Full-featured calendar
  • In-depth analytics
  • Individual and group notes
  • Invoice and billing reports
  • Invoicing and bills
  • Sync TheraNest calendar to Google Calendar
  • Track attendance information
  • Upload files and documents

Benefits

● TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
● The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
● TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
● TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
● TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.

TheraNest FAQs

Below are some frequently asked questions for TheraNest.

Q. What type of pricing plans does TheraNest offer?

TheraNest offers the following pricing plans:

Starting from: US$38,00/month

Pricing model: Subscription

Free Trial: Available

The product pricing varies according to the number of active clients.
Up to 30 Active Clients: $38/month
Up to 40 Active Clients: $48/month
Up to 50 Active Clients: $58/month
Up to 80 Active Clients: $88/month
Up to 100 Active Clients: $108/month
Up to 130 Active Clients: $138/month
Up to 150 Active Clients: $158/month
More than 150 Active Clients: Contact Us

Q. What are the main features of TheraNest?

TheraNest offers the following features:

  • Accept credit cards
  • Appointment reminder feature
  • Build custom forms
  • Chat within the application
  • Comprehensive dashboard
  • Custom templates
  • Data backup
  • Data encrypted using SSL certificates
  • Electronic claims and payment management
  • Full-featured calendar
  • In-depth analytics
  • Individual and group notes
  • Invoice and billing reports
  • Invoicing and bills
  • Sync TheraNest calendar to Google Calendar
  • Track attendance information
  • Upload files and documents

Q. Who are the typical users of TheraNest?

TheraNest has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does TheraNest support?

TheraNest supports the following languages:

English

Q. What type of pricing plans does TheraNest offer?

TheraNest has the following pricing plans:

Subscription

Q. Does TheraNest support mobile devices?

TheraNest supports the following devices:

Android, iPhone, iPad

Q. What other apps does TheraNest integrate with?

TheraNest integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

Q. What level of support does TheraNest offer?

TheraNest offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials