About TheraNest

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

The calendar management and appointment reminder feature of TheraNest allows users to get an organized view of appointments from a desktop, mobile phone or tablet. The product also has the capability to notify social workers, therapists or counsellor via email, voice call or SMS text about any changes in the appointment. Therapy notes is another key feature of TheraNest that allows users to approve and electronically sign notes, review notes, receive notification of pending notes and also generate custom forms for notes creation. It also allows the storage of unlimited documents that can be uploaded by the user.

Offer online therapy with Telehealth in TheraNest. Secure, HIPAA compliant video conferencing seamlessly integrated in TheraNest.

Save time and provide better care with the Wiley Practice Planner integration in TheraNest. The easiest and most efficient way to complete your Treatment Plans and Progress Notes.

Pricing starting from:

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TheraNest

? TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
? The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
? TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
? TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
? TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of TheraNest: 106

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Faculty/Staff Management
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Team Notes
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Alternatives

SimplePractice

4,6
#1 Alternative to TheraNest
Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to...

TherapyNotes

4,7
#2 Alternative to TheraNest
Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active...

Therasoft Online

4,4
#3 Alternative to TheraNest
Practice management platform for psychologists, therapists and mental health professionals that provides tools for...

CounSol.com

4,7
#4 Alternative to TheraNest
CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video,...

Reviews

Overall rating

4,4 /5
(846)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,5/5

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Showing 5 reviews of 846
Melissa W.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All-in-one platform that's perfect for my small private practice!

Reviewed on 2019/09/16

My business is very part-time on the side, and I didn't have time or resources for some of the...

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternatives Considered

Zoom Meetings and Blink Session

Reasons for Switching to TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Micheal frances S.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Theranest lies about their customer service

Reviewed on 2019/11/08

From time to time, I was able to break through to their "upper management" and was told they really...

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternatives Considered

TherapyNotes

Reasons for Choosing TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Reasons for Switching to TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Response from TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Kelli K.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Becoming More Well Rounded All The Time

Reviewed on 2022/05/13

Pros

Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.

Cons

I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.

Krystal J.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

TheraNest Works Well Enough

Reviewed on 2021/05/04

Having an EHR system really benefits my practice because I do not need to store paper charts. I...

Having an EHR system really benefits my practice because I do not need to store paper charts. I like the ability to communicate in a HIPAA compliant way with clients, though I have not been able to get as much buy in from my clients around this as I would like. I appreciated the integrated telehealth system at the beginning of the pandemic, despite the fact that it was a little glitchy, but then they raise prices substantially, so I opted for another platform that was both less glitchy and a better cost value. Forms can be customized, but this is not the intuitive process I wanted it to be. I am not a computer wiz, but also I am not intimidated by computers/software. I imagine that this system would be a challenge if you were not confident in navigating unfamiliar software. Basically, it does the essentials that I need an EHR system to do. I might explore other options if it was not such a pain to consider switching everything over to a new system. I believe that it can probably do more for me than what I am getting out of it and it lacks features that I would really like to have in a system. I can make it work for me and it is not cost prohibitive to do so.

Pros

I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.

Cons

It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.

Alternatives Considered

SimplePractice

Reasons for Switching to TheraNest

It seemed more customizable at the time. I no longer believe this to be the case. Pricing is very similar.
Melissa N.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy for a busy woman to use

Reviewed on 2022/04/08

Pros

I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click the data that is consistent. It is easy to look at previous notes so I can review my cases as needed to be a good and consistent therapist. It's also good to have my treatment plan referenced in each note if I need it. Billing is simple from my end as a therapist working with an admin team. This is a platform that takes therapists' needs and workday requirements into perspective. And again, the less time I spend on it, the better.

Cons

The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.

Showing 5 reviews of 846 Read all reviews

TheraNest FAQs

Below are some frequently asked questions for TheraNest.

TheraNest offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

The product pricing varies according to the number of active clients. 30 Active Clients Plan - $39.00/mo 40 Active Clients Plan - $50.00/mo 50 Active Clients Plan - $60.00/mo 80 Active Clients Plan - $91.00/mo 100 active clients or more will need to contact sales

TheraNest has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

TheraNest supports the following languages:

English

TheraNest supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TheraNest integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

TheraNest offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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