About TheraNest

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

The calendar management and appointment reminder feature of TheraNest allows users to get an organized view of appointments from a desktop, mobile phone or tablet. The product also has the capability to notify social workers, therapists or counsellor via email, voice call or SMS text about any changes in the appointment. Therapy notes is another key feature of TheraNest that allows users to approve and electronically sign notes, review notes, receive notification of pending notes and also generate custom forms for notes creation. It also allows the storage of unlimited documents that can be uploaded by the user.

Offer online therapy with Telehealth in TheraNest. Secure, HIPAA compliant video conferencing seamlessly integrated in TheraNest.

Save time and provide better care with the Wiley Practice Planner integration in TheraNest. The easiest and most efficient way to complete your Treatment Plans and Progress Notes.


Key benefits of TheraNest

? TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
? The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
? TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
? TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
? TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.


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Not sure about TheraNest? Compare with a popular alternative

TheraNest

4,4 (925)
VS.
Highly reviewed

Starting Price

US$39,00
month
US$16,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

108
118

Integrations

3
49

Ease of Use

4,3 (925)
4,6 (5 577)

Value for Money

4,3 (925)
4,7 (5 577)

Customer Service

4,5 (925)
4,7 (5 577)
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Reviews

Overall rating

4,4 /5
(925)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,5/5

Already have TheraNest?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 925
Kyle
Kyle
Overall rating
  • Industry: Mental Health Care
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Never felt alone; even in my darkest times.

Reviewed on 2018/01/08

Pros

TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own.
TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.

Cons

The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.

Response from Therapy Brands

Hi Kyle, thank you for the wonderful review. Our support team was all smiles when we read it as it¿s always our goal to be available for all users of TheraNest. We¿re very happy to hear that you (and your interns and residents) have been enjoying TheraNest and that it¿s helped make your practice easier and quicker to manage! We¿d be very excited to grow with you as your practice grows, that¿s why we¿ve passed on your e-prescribing request to our development team and we¿ll be in-touch to discuss your wants/needs for this feature. We take all feedback and suggestions very seriously. As always, don¿t hesitate to reach out if you need us! Thank you for being a valued customer, Kyle! Sincerely, Your TheraNest Team

Amy
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Recent Failures

Reviewed on 2020/08/05

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack...

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.

Pros

I have used Theranest since it was a new company. In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials. They offer a wide variety of services.

Cons

I liked most things up until this year. Their customer service has been spotty this year and I was giving a little grace due to COVID but have learned that they were bought by another company in Feb of this year and that has brought about the change. Their telehealth option has been reasonably priced and has worked fairly well with the occasional glitches- it could use some improvements but 8/4/20 they sent an email stating that they are raising the telehealth fees for anyone seeing more than 30 clients a month by about 400% and raising their already high credit card rates fairly significantly. In an email I was basically told by their customer service rep that my business wasn’t that important to them.

Alternatives Considered

CounSol.com

Reasons for Switching to TheraNest

The quality of the product at the time. The interface was superior at the time.
Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not great for larger practices

Reviewed on 2019/07/10

Most everything has already been said. It's been like many up and coming technology companies - not...

Most everything has already been said. It's been like many up and coming technology companies - not a lot of great customer support; communicating through email is frustrating (because they don't read completely what your issues are, etc.); and lots of kinks to be worked out. I also feel as if their "updates" are focused on completely superficial and peripheral things and not on the core of the software.

Pros

The therapists on staff at my agency love the software. With only a few complaints, they find it easy to use and obviously are happy to not have paper files any longer. We have used this software since July 2018. I also appreciate that TheraNest offers a discount for nonprofits, which our counseling agency is a nonprofit. This helps with my budgeting.

Cons

The billing and reporting of this software is lacking in many ways, from the lack of robust reporting options to very elementary and clunky billing system. I would NEVER recommend this product for a group practice. Literally, we asked them early on - due to their statements being very difficult to read - if they had any accounting professional associated with the development of the software, and the answer was no. I have a CPA who reconciles our books every month and it's been a nightmare trying to reconcile TheraNest. Again, it might be good for a solo practitioner or for someone who is less worried about reconciling finances.

Response from Therapy Brands

Hi there! Thank you for taking the time to write us a review, we appreciate hearing about all experiences!

We are happy to hear that your therapists are loving the ease of use and clinical documentation features. Client management is a breeze!

More recently we have made several updates to both our billing and reporting features. If you haven't visited these functions in some time we would highly recommend giving it another try! Reporting is a breeze with the new customizable options on the Daily Billing report! We consulted with accounting professionals and did many customer validation calls and we are getting a lot of positive feedback.

We are surprised to hear that you are having trouble communicating with our Customer Happiness team via email. Sometimes we may need to ask some clarifying questions to ensure we are on the same page so we can point you in the right direction. But we'd be more then happy to work with you over the phone if that is easier for you!

Jade
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great PMS for big or small....

Reviewed on 2021/10/04

We appreciate that everything on this software is all-in-one and is cloud-based. Meaning, as long...

We appreciate that everything on this software is all-in-one and is cloud-based. Meaning, as long as we have internet, we can run our business.

Pros

Our organization is growing each day, and TheraNest always keeps up. The wonderful thing about this PMS is that when we need assistance, we have been able to reach out and get hands-on support.

Cons

As we continue to grow and expand, we have many hands in the pot. Although TheraNest accommodates for that, they quite often have upgrades or updates which change some minor features. These changes confuse members of our team, and mistakes are easily made. We appreciate that TheraNest has been better about notifying us by email of upcoming updates.

Alternatives Considered

SimplePractice

Reasons for Choosing TheraNest

We wanted a cloud based software system.

Reasons for Switching to TheraNest

Price was better and more in line with our mission.
Claudia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TheraNest software

Reviewed on 2021/10/04

The scheduling and invoicing system is very efficient. It is user friendly.

The scheduling and invoicing system is very efficient. It is user friendly.

Pros

It is easy to use and it is inexpensive. It provides what we need to do our job, however it may need a little improvement on the accounting reports side.

Cons

The accounting reports are not as accurate as we would like.

Showing 5 reviews of 925 Read all reviews

TheraNest FAQs

Below are some frequently asked questions for TheraNest.

TheraNest offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

The product pricing varies according to the number of active clients. 30 Active Clients Plan - $39.00/mo 40 Active Clients Plan - $50.00/mo 50 Active Clients Plan - $60.00/mo 80 Active Clients Plan - $91.00/mo 100+ active clients or more will need to contact sales

TheraNest has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

TheraNest supports the following languages:

English

TheraNest supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TheraNest integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

TheraNest offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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