Kareo

Cloud based solution for medical practice management

4 /5 (533 reviews) Write a Review!

Kareo Overview

What is Kareo?

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.

Kareo Overview

Pricing

Starting from
US$110,00/month

Pricing options

Free Trial
Subscription
Value for money

https://www.kareo.com/pricing-kareo-platform


Kareo Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Kareo - Billing and collection tool
Kareo - Insurance claims tracking
Kareo - Mobile app
Kareo - Reporting tool
Kareo - Secure messaging via chat functionality
Kareo screenshot: Kareo - Billing and collection tool Kareo screenshot: Kareo - Insurance claims tracking Kareo screenshot: Kareo - Mobile app Kareo screenshot: Kareo - Reporting tool Kareo screenshot: Kareo - Secure messaging via chat functionality

Kareo Reviews

Kareo Reviews

Overall rating
4
/
5
Excellent
291

Very good
123

Average
40

Poor
31

Terrible
48

Value for Money
3,6
Features
3,9
Ease of Use
4,2
Customer Support
3,9
78% recommended this app
Teegan F.

Great EHR with room for improvement for natural healthcare providers

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.


Shirley W.

Easy to learn and use

When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently.


Jenifer H.

Easy to use

In the beginning I was a bit overwhelmed with the features of this program, but once you are able to find your way around it is so easy to work with and the support team is great.


Mathew C.

Not good for our single-physician dermatology practice

Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work.


Michele M.

Billing Softare Tried and True

I have had an amazing experience with Kareo. Of course like any software program you will have hiccups and bumps in the road but after working in the medical billing industry for almost 15 years I can say that Kareo has been the best software program I have used!


Teegan F.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Great EHR with room for improvement for natural healthcare providers

Used Daily for 6-12 months
Reviewed on 2019/08/12
Review Source: Capterra

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shirley W.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Easy to learn and use

Used Daily for 2+ years
Reviewed on 2020/02/19
Review Source: Capterra

When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently.

Pros

We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck"

Cons

Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep.
We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection.
We cannot bill UB04 charges for facilities out of Kareo.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jenifer H.
Industry: Medical Practice
Company size: 2-10 Employees

Easy to use

Used Daily for 2+ years
Reviewed on 2020/10/12
Review Source: Capterra

In the beginning I was a bit overwhelmed with the features of this program, but once you are able to find your way around it is so easy to work with and the support team is great.

Pros

I've used Kareo for the past 8 years and the support staff is wonderful and very helpful, they know their product and always come through with solving the problem in one call.

Cons

The one feature I would love to see is where our company's name can appear on certain reports, I've been requesting this for a while now so am waiting for that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mathew C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Not good for our single-physician dermatology practice

Used Daily for 1-5 months
Reviewed on 2019/12/04
Review Source: Capterra

Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work.

Pros

Fairly easy to use on a daily basis for me as the physician, entering SOAP notes. I did like immediately entering ICD-10 and CPT codes right after seeing the patient and writing my note.

Relatively inexpensive compared to other options

Cons

Whew....

1. I guess my expectations for a "success coach" were different from what they provide. If, during implementation you want to schedule time with your "coach," that person provides you a link to THEIR schedule and you find a time (usually at least a week away) and pencil yourself in.

2. Many ICD-10 and CPT codes for my specialty are not in Kareo when you go to create the superbill. It's been 2 years now....unacceptable.

3. To link to a lab or pathology...they provide you with a form which then gets sent to that lab. From there it's up to you to see that it happens. Both the hospital lab we use and UCSF dermatopathology were unable to link with Kareo.

4. The "voice reminder" feature is a really bad late '70's computerized voice. If it calls a patient and gets a voicemail...it begins talking as soon as it hears a voice (the message) so by the time the patient's recorder begins recording...the message is already almost over. The patient is left wondering what that computerized voice was and who called?

5. The visual accounting screen is really poorly laid out.

Response from Kareo

Hello Mathew, Thank you for letting us know about your experience with our system. We value any and all feedback about our software, as it helps us to continually evolve and improve our services. It is important to us that your practice is set up for success in every way possible, and our Success team is an important part of that process. In addition, our Support team is available and willing to provide immediate support if your Success coach is unavailable. We currently have a specialist assigned to your account, and they will be contacting you immediately to address your specific concerns.

Regards,
Kareo

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Michele M.
Industry: Financial Services
Company size: Self Employed

Billing Softare Tried and True

Used Daily for 2+ years
Reviewed on 2020/08/04
Review Source: Capterra

I have had an amazing experience with Kareo. Of course like any software program you will have hiccups and bumps in the road but after working in the medical billing industry for almost 15 years I can say that Kareo has been the best software program I have used!

Pros

The feature I like most about Kareo is the built in eligibility feature. Not having to login to numerous portals to check eligibility makes my job 10X easier!

Cons

I wish Kareo would not make you get out of the pt insurance info area to check the pts eligibility. This happened with the newest update and it is not very efficient at all. Also the same with adding a new Medicare policy, you have to get out of the insurance area and go back in to check hospice, the drop down box won't work unless you do this. Not efficient at all.
I would also like to see Kareo automatically capitalize pt demographics when you are entering them, all other software programs I have used have this feature built into them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 533 user ratings
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Kareo Pricing

Kareo Pricing

Starting from
US$110,00/month
Free Trial
Subscription
Value for money

https://www.kareo.com/pricing-kareo-platform

https://www.kareo.com/pricing-kareo-platform

Value for Money
3,6/5
Based on 533 user ratings
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Kareo Features

Kareo Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,9/5
Based on 533 user ratings
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Categories

Additional information for Kareo

Additional information for Kareo

Key features of Kareo

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Benefits

• Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Kareo FAQs

Kareo FAQs

Below are some frequently asked questions for Kareo.

Q. What type of pricing plans does Kareo offer?

Kareo offers the following pricing plans:

Starting from: US$110,00/month

Pricing model: Subscription

Free Trial: Not Available

https://www.kareo.com/pricing-kareo-platform

Q. What are the main features of Kareo?

Kareo offers the following features:

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Q. Who are the typical users of Kareo?

Kareo has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Kareo support?

Kareo supports the following languages:

English

Q. What type of pricing plans does Kareo offer?

Kareo has the following pricing plans:

Subscription

Q. Does Kareo support mobile devices?

Kareo supports the following devices:

iPhone, iPad

Q. What other apps does Kareo integrate with?

Kareo integrates with the following applications:

Chiron Health, Elation, Luma Health, Microsoft Excel, Nexus Clinical, QuickBooks Online Advanced, ReminderCall.com, SecureRx, Sevocity EHR, theBillingBridge

Q. What level of support does Kareo offer?

Kareo offers the following support options:

FAQs, Forum, Online Support, Phone Support, Video Tutorials