Kareo

Kareo

Cloud based solution for medical practice management

4.1/5 (458 reviews)

Kareo Overview

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.

Pricing

Starting from
US$110,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Kareo Reviews

Overall rating
4.1/5
79% positive reviews
246
Excellent
116
Very good
35
Average
26
Poor
35
Terrible
Jacob V.

Kareo Billing Software

Used Daily for 2+ years
Reviewed on 2019/09/17
Review Source: Capterra

Overall we've been pretty happy with Kareo. There are a few features we miss from our old software but some of the features we gained by switching to Kareo mostly make up for the difference.

Pros

The main reason we were drawn to Kareo was it's API. It helped that it is cloud based and user friendly but our focus was on the ability to get the data out for use in reporting and our proprietary software and we were able to do that with Kareo.

Cons

The canned reporting is okay but most of the reports export to excel in an unusable format (or at least a difficult to use format with filler cells and merged cells).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Teegan F.

Great EHR with room for improvement for natural healthcare providers

Used Daily for 6-12 months
Reviewed on 2019/08/12
Review Source: Capterra

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rahul G.

Great software for billing but the EHR could use some polish

Used Daily for 2+ years
Reviewed on 2019/03/01
Review Source: Capterra

My overall experience with Kareo is very good. We use them for our software and practice management. I’m not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS
.

Pros

The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser
The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.
It is easy and intuitive to use and everything is well laid out.
You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features
They have a great feature set. There always improving and adding more functionality.

Cons

There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices.
They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Shelley G.

Medical Billing Lead

Reviewed on 2016/09/07
Review Source: SoftwareAdvice

Pros

Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem.

Cons

When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gregory P.

Almost 3 years of use and we still love it!

Reviewed on 2016/07/12
Review Source: SoftwareAdvice

Pros

I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc.

Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo. Payments were coming in within the first 30 days. We also have a linked EHR system so our claims are easy to do with our doctor able to have the DX codes all input at the clinical note stage and everything seamlessly transitions right over to billing. We are so fast at it that our previous day's claims are out the door by 10AM the following day. I love this system and the folks that support it.

Cons

Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Kareo Pricing

Starting from
US$110,00/month
Pricing options
Free Trial
Subscription
Value for money

https://www.kareo.com/pricing-kareo-platform

Kareo Features

  • Activity Dashboard
  • Appointment Management
  • Billing & Invoicing
  • Calendar Management
  • Customizable Reporting
  • Document Storage

  • Automated Scheduling
  • Automatic Notifications
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Management
  • Customizable Templates
  • Document Management
  • HIPAA Compliance
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for Kareo

Key features of Kareo

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Benefits

• Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Kareo FAQs

Below are some frequently asked questions for Kareo.

Q. What type of pricing plans does Kareo offer?

Kareo offers the following pricing plans:

Starting from: US$110,00/month

Pricing model: Subscription

Free Trial: Not Available

https://www.kareo.com/pricing-kareo-platform

Q. What are the main features of Kareo?

Kareo offers the following features:

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Q. Who are the typical users of Kareo?

Kareo has the following typical customers:

Mid Size Business, Non Profit, Small Business

Q. What languages does Kareo support?

Kareo supports the following languages:

English

Q. What type of pricing plans does Kareo offer?

Kareo has the following pricing plans:

Subscription

Q. Does Kareo support mobile devices?

Kareo supports the following devices:

iPhone, iPad

Q. What other apps does Kareo integrate with?

Kareo integrates with the following applications:

Elation, Luma Health, Microsoft Excel, Nexus Clinical, QuickBooks, ReminderCall.com, theBillingBridge

Q. What level of support does Kareo offer?

Kareo offers the following support options:

FAQs, Forum, Online Support, Phone Support, Video Tutorials