About Kareo Billing

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.

Pricing starting from:

US$110,00/month

  • Free Trial
  • Subscription
  • Open Source

Key benefits of Kareo Billing

• Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Devices

Business size

S M L

Pricing starting from:

US$110,00/month

  • Free Trial
  • Subscription
  • Open Source

Images

Kareo - Billing and collection tool
Kareo - Insurance claims tracking
Kareo - Mobile app
Kareo - Reporting tool
Kareo - Secure messaging via chat functionality
View 6 more
Kareo Billing screenshot: Kareo - Billing and collection tool Kareo Billing screenshot: Kareo - Insurance claims tracking Kareo Billing screenshot: Kareo - Mobile app Kareo Billing screenshot: Kareo - Reporting tool Kareo Billing screenshot: Kareo - Secure messaging via chat functionality

Features

Total features of Kareo Billing: 85

  • API
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authentication
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Certification Tracking
  • Charge Capture
  • Claims Management
  • Claims Scrubbing
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Exercise Library
  • Faculty/Staff Management
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Invoice History
  • Live Chat
  • Medical Billing
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Outcome Assessment Tools
  • Patient Engagement Software
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Purchasing & Receiving
  • Recurring Appointments
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • SMS Messaging
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room

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Reviews

Overall rating

4 /5
(559)
Value for Money
3,7/5
Features
3,9/5
Ease of Use
4,2/5
Customer Support
3,9/5

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Showing 5 reviews of 559
Teegan F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great EHR with room for improvement for natural healthcare providers

Reviewed on 2019/08/12

Using Kareo has been a overall great experience. It does almost everything we want it to do well,...

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Tracy G.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Kareo has great reporting

Reviewed on 2020/11/13

Kareo has been an improvement from our previous software. I appreciate that the cost each month...

Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Pros

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Cons

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

Leah R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thoughts on Kareo

Reviewed on 2021/03/16

Overall Kareo is a great product

Overall Kareo is a great product

Pros

I have been using Kareo since 2012 and it has been very easy to use. The scheduler is very user friendly and east to navigate. I also use the billing end of it as well . I like that it populates the statements that are to be sent as well as the secondary claims that medicare sometimes does not forward.

Cons

I have had patients complain that the appointment reminder calls were not easily understood and did not give specific information about the doctor for the appointment.

Karen R.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bait & Switch!

Reviewed on 2020/05/28

It has been an absolute nightmare. Customer support has been zero. For over 2 months couldn't use...

It has been an absolute nightmare. Customer support has been zero. For over 2 months couldn't use the electronic prescribing system due to problems with the Kareo system. They stated that it was the Doctor.Me program I was required to use. Wasn't. Called my son. He checked into it and told me how to fix it. Was fixed in minutes after 2 months of being ignored. Everytime my staff or I have tried to call them, we go into permahold. You can't get ahold of anyone who knows anything about their system. I am convinced that they hire people off the streets and don't really train them. In addition, they outsource their calls to individuals who can barely speak English and who do not have a clue how their system works. In addition, I pay for both the billing program and EHR. Was told that my monthly bill would be around $400 for both since I have a very small medical practice. Bill immediately jumped to over $680 per month. When I asked for an explanation, was told that needed to contact another department to get an invoice. Have repeatedly asked for a written explanation of why my bill is so high. Never have received any answers. [SENSITIVE CONTENT HIDDEN] were not helpful. [SENSITIVE CONTENT HIDDEN] was actually very rude to my staff. I overheard him making rude comments to my MA. When we tried to utilize our 3 months of "coaching" they never had time to help us. I even tried reaching out to the [SENSITIVE CONTENT HIDDEN] and he ignored my concerns. We are now slowly muddling our way thru this mess

Pros

Electronic prescribing has warnings, drug info and formulary attached. Helps with determining whether or not you will have interactions with other medications that have been prescribed.

Cons

System goes down frequently. Has several bugs in it. Can't prescribe 2 narcotic medications for a patient. It refuses to send it electronically. Can't prescribe custom medications i.e. diabetic supplies electronically.
Won't interface with any of the local radiology facilities or labs like LabCorp, Sonora Quest ect.....even though we were promised when given the information by the representative [SENSITIVE CONTENT HIDDEN] who talked me into signing on. The so called templates that they say are available--aren't. Can't sign on to the system from more than one computer i.e. you have it open on your desk top and are using a lap top in the room. Was told that it was a HIPPA violation to have it running in more than one location. Obviously not. Have used EPIC, AHLTA, VA system, Allscripts, Nextgen, Citrex and several other EHRs. Never had this issue with them. Good luck trying to use them. I recommend that you look into other alternatives if you don't want to have the same experience that we have had.

Response from Kareo

Hello Karen, Thank you very much for sharing both your positive and negative experiences with our software. We value all feedback as it helps us to improve overall as a company and understand what our customer's needs are. We are committed to working in partnership with you to ensure your practice is successful.

We see that you have contacted us previously regarding the EPCS issue you brought up and the issue was resolved. We will have someone reach out to you again to discuss any recent issues that may have come up. In regards to integration with labs, we facilitate a connection, but it is completely up to the lab in question to choose to integrate with a practice or not. In addition, our system does only allow users to log in to one device at a time as a security measure.

We will be contacting you to further discuss the concern you raised regarding templates.

Thank you again very much for sharing your story with us.

Regards,
Kareo

Jan G.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Kareo for ParkerPT

Reviewed on 2021/01/28

It is a wonderful product to house medical billing information. You have easy access and may...

It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing patient accounts. I love the on-boarding. I felt it was helpful and very comprehensive. I wish there were opportunities to work with this group to learn what is new or old that I could benefit from knowing. There is so much this system can do and I just don't feel like I am taking advantage of all the features because I don't use or remember to use from our initial training sessions.

Pros

The software is very intuitive and I like all the options you have but don't have to pay for unless you use. Being a small business we are always looking for ways to increase productivity and save money.

Cons

Posting of ERA. This has not been improved since we began using 10+ years ago and if it has then I missed the memo. You have to address each individual date of service verses reviewing and have post automatically. I would even be happy to setup default selections to make posting quicker. Also would like a resource to assist with rejection error messages that would provide suggested issues. Current messages can be very cryptic.

Showing 5 reviews of 559 Read all reviews

Kareo Billing FAQs

Below are some frequently asked questions for Kareo Billing.

Kareo Billing offers the following pricing plans:

  • Starting from: US$110,00/month
  • Pricing model: Subscription, Open Source
  • Free Trial: Not Available

We do not have any information about Kareo Billing features

Kareo Billing has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

We do not have any information about what languages Kareo Billing supports

Kareo Billing supports the following devices:

iPhone (Mobile), iPad (Mobile)

Kareo Billing integrates with the following applications:

Microsoft Excel, QuickBooks Online Advanced

Kareo Billing offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

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