TherapyNotes

Online mental health EMR and practice management software.

4,7 /5 (560 reviews) Write a Review!

TherapyNotes Overview

What is TherapyNotes?

As the most trusted web-based practice management and electronic health records (EHR) software for behavioral health with thousands of active customers and unlimited phone and email support, TherapyNotes helps mental health practitioners and clinicians manage their workflows and administrative tasks. The software offers a variety of features including a client/patient portal, appointment scheduling, psychotherapy and medication management notes, electronic claims and remittance with ERA payment posting, and patient records management. It is suitable for psychotherapzy, psychiatry, counseling, social work and other behavioral health practices of all sizes, including solo and group practices. TherapyNotes also supports practices that have multiple locations, as well as clinicians who need access to records outside of their home office.

TherapyNotes provides automatic to-do lists after each appointment that streamline user’s daily workload ensuring that you complete your treatment plans, sign unsigned notes, follow up with patients, or contact the patient's PCP, in addition to many other helpful reminders. You'll never forget to do a note! TherapyNotes also ensures that patients do not miss appointments since it sends automatic email, text or phone reminders. Users can also sync their schedule with Google calendar, iCal, Outlook or any other compatible calendar software. TherapyNotes supports the creation and storage of electronic medical records including intake notes, treatment plans, psychological evaluations and progress notes. Notes come with drop-down menus and click boxes to allow for speedy input. These notes are encrypted and backed-up, and can be downloaded as PDF files. TherapyNotes billing tools streamline billing procedures and support electronic claims, billing reports, patient statements and credit card processing. TherapyNotes electronic (EDI) claims uses notes and other settings to generate and submit insurance claims. The software also supports role-based user access and customizable security settings.

TherapyNotes is compliant with HIPAA and other insurance requirements and uses a fully encrypted centralized database. The product is compatible with iPad, iPhone and Android devices. TherapyNotes is also used in classrooms and university training clinics to give students experience of a real-world system.

TherapyNotes Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

For Practice, Clinic, Hospital, Center, or Facility:
First clinician - $59/month
Additional clinicians - $30/month
Interns - $20/month

For Non-Profit US Organization: $25/month per clinician

14 cents each for electronic claims
14 cents each for text & phone reminders
Free email reminders


TherapyNotes Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.
TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.
The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts.
TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients.
Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses.
Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info.
Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies.
TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes.
TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device.
Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.
TherapyNotes video TherapyNotes screenshot: TherapyNotes offers automatic to-do-lists to help streamline workflows, track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed. TherapyNotes screenshot: TherapyPortal.com (TherapyNotes client portal) enables clients to schedule and view appointments online. Patients or clients can also pay bills using credit cards. TherapyNotes screenshot: The calendar will help your clinicians, schedulers, and practice administrators schedule and organize appointments, set reminders, and flag appointment alerts. TherapyNotes screenshot: TherapyNotes "Intake Note" templates help you create and store electronic medical records for patients. TherapyNotes screenshot: Easy to use "Treatment Plan" templates include auto-expanding and adjustable fields, as well as searchable ICD-10 codes to help you quickly enter diagnoses. TherapyNotes screenshot: Form-based "Progress Note" templates auto-fill applicable note fields from appointment information and previous Intake Notes and Treatment Plans. Searchable ICD-10 codes, pull-down menus and check boxes help you quickly enter diagnoses and note info. TherapyNotes screenshot: Save notes for completion later, and/or electronically sign and save your Progress Notes. Applicable information can be transcribed automatically to CMS-1500 forms or can be electronically transmitted to insurance companies. TherapyNotes screenshot: TherapyNotes helps you create form-based treatment plans and progress notes with pull-downs, check boxes, auto-filled fields, searchable ICD-10 codes, and adjustable text boxes. History buttons allow you to use information from previous notes. TherapyNotes screenshot: TherapyNotes works great on Windows, Mac, iPad and other tablets and mobile devices. Sync calendar information to Google Calendar, Outlook, iCal, or other calendar software on any device. TherapyNotes screenshot: Collect and track patient patients, swipe credit cards, submit electronic claims to insurance companies using TherapyNotes EDI, and receive, view and post insurance payments with Assisted ERA Payment Posting.

TherapyNotes Reviews

TherapyNotes Reviews

Overall rating
4,7
/
5
Excellent
429

Very good
100

Average
17

Poor
8

Terrible
6

Value for Money
4,6
Features
4,4
Ease of Use
4,7
Customer Support
4,7
94% recommended this app
Madison (madi) M.

Phenomenal Customer Care!

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!


David D.

TherapyNotes customer review by a Psychotherapist in Private Practice.

TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.


Caroline T.

Intuitive, Great Customer Service and Always Improving


Doug G.

Disappointed after 3 years with the platform


Luis M.

Pretty good.

Despite my detailed list of "cons," I'm pretty happy with the software. It gets the job done, and is very affordable.


Madison (madi) M.
Industry: Mental Health Care
Company size: Self Employed

Phenomenal Customer Care!

Used Daily for 6-12 months
Reviewed on 2020/01/18
Review Source: Capterra

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Response from TherapyNotes

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David D.
Industry: Hospital & Health Care
Company size: Self Employed

TherapyNotes customer review by a Psychotherapist in Private Practice.

Used Daily for 2+ years
Reviewed on 2020/06/15
Review Source: Capterra

TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.

Pros

Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.

Cons

Integrated Telehealth, which they are currently in the process of implementing.

Response from TherapyNotes

Thank you David for the 5-star review! Our new telehealth platform has been well received and works great! I encourage you to give it a try. Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Caroline T.
Industry: Mental Health Care
Company size: 2-10 Employees

Intuitive, Great Customer Service and Always Improving

Used Daily for 2+ years
Reviewed on 2020/11/24
Review Source: SoftwareAdvice

Pros

TherapyNotes is really intuitive and easy to learn. It has great built-in reminder features to make it simple to use from a clinical perspective. I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those. It's also really functional from an administrative and billing user perspective. I run a group practice and am really happy with TherapyNotes - I especially love the prompt and thorough customer service - it really sets them apart. I also love how often TherapyNotes is updated and really appears to take feedback and suggestions from users to heart. I am super impressed with this company!

Cons

I wish I could create an intake questionnaire that can be filled out online through the portal. Simple Practice had this feature and it was really functional and easy for clients.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Doug G.
Industry: Mental Health Care
Company size: Self Employed

Disappointed after 3 years with the platform

Used Daily for 2+ years
Reviewed on 2018/03/11
Review Source: Capterra

Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Luis M.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Pretty good.

Used Weekly for 1-5 months
Reviewed on 2020/08/25
Review Source: SoftwareAdvice

Despite my detailed list of "cons," I'm pretty happy with the software. It gets the job done, and is very affordable.

Pros

I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family. This software allows me to do all my clinical documentation. Setup was simple, and the support team checked in frequently to make sure I wasn't having any problems.

Cons

There are a couple of areas for improvement. First, compared to software such as SimplePractice, the ability to format notes is very, very limited. Also along those lines, the documents you need (e.g., informed consents, intake forms, etc.), you generally have to go and find or make. SimplePractice gives you tons of forms and powerful abilities to change your forms to your needs. That being said, the format for progress notes in TherapyNotes is quite good, and I haven't wanted to change it. So, the lack of feature doesn't bother me. The other issue is that the user interface seems designed for someone other than me. Every click you need to make is labeled, and so if I take my time and read everything on the screen, I know where to click. But, if I'm operating at high speed and/or focused on clients instead of software, I often misclick until I focus on the task at hand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9,1/10
Based on 560 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

TherapyNotes Pricing

TherapyNotes Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

For Practice, Clinic, Hospital, Center, or Facility:
First clinician - $59/month
Additional clinicians - $30/month
Interns - $20/month

For Non-Profit US Organization: $25/month per clinician

14 cents each for electronic claims
14 cents each for text & phone reminders
Free email reminders

For Practice, Clinic, Hospital, Center, or Facility:
First clinician - $59/month
Additional clinicians - $30/month
Interns - $20/month

For Non-Profit US Organization: $25/month per clinician

14 cents each for electronic claims
14 cents each for text & phone reminders
Free email reminders

Value for Money
4,6/5
Based on 560 user ratings
Compare value for money rating with alternatives
Compare with alternatives

TherapyNotes Features

TherapyNotes Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,4/5
Based on 560 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for TherapyNotes

Additional information for TherapyNotes

Key features of TherapyNotes

  • Appointment Scheduling
  • Appointment reminders
  • Calendar sync
  • Client Portal
  • Credit card processing
  • Customizable settings & portal
  • Download notes as PDF
  • Electronic Billing
  • Electronic Remittance Advice (ERA)
  • Electronic insurance claims (EDI)
  • Electronic medical records
  • Encrypted database
  • HIPAA compliant
  • History review
  • Integrated billing
  • Manage workflows
  • Multi-location support
  • Paperless system
  • Patient notes
  • Role-based access
  • Routine backup
  • Sync schedule with smartphone or tablet
  • TherapyNotes EDI
  • To-do list

Benefits

* To-do list feature helps track patient appointments, psychotherapist schedules, clinical notes, billing and more so nothing is missed.

* TherapyPortal.com (TherapyNotes client portal) enables patients to schedule and view appointments online. Patients or clients can also pay bills using credit cards.

* Practices can submit and track insurance claims electronically using TherapyNotes EDI.

* Assisted ERA Payment Posting simplifies how you view and post payments and remittance sent from insurance.

* Automate email, phone and text reminders sent to clients to reduce the number of no-shows and decrease practice expenses.

* Choose from a variety of note templates for treatment plans, psychological evaluations and progress reports, and store a history of all past notes.

* Full ICD-10 support and searchable ICD-10 codes to help you enter diagnoses in a flash.

* Supervision capabilities and a 'Bill As Supervisor' function simplifies how you manage clinicians and interns in your practice.

* TherapyNotes offers additional features such as integration with dictation software tools such as Dragon NaturallySpeaking for note-taking, and built-in spellcheckers for mental health words.

* Unlimited world class and highly praised phone and email support is included with your subscription.

TherapyNotes FAQs

TherapyNotes FAQs

Below are some frequently asked questions for TherapyNotes.

Q. What type of pricing plans does TherapyNotes offer?

TherapyNotes offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

For Practice, Clinic, Hospital, Center, or Facility: First clinician - $59/month Additional clinicians - $30/month Interns - $20/month For Non-Profit US Organization: $25/month per clinician 14 cents each for electronic claims 14 cents each for text & phone reminders Free email reminders

Q. What are the main features of TherapyNotes?

TherapyNotes offers the following features:

  • Appointment Scheduling
  • Appointment reminders
  • Calendar sync
  • Client Portal
  • Credit card processing
  • Customizable settings & portal
  • Download notes as PDF
  • Electronic Billing
  • Electronic Remittance Advice (ERA)
  • Electronic insurance claims (EDI)
  • Electronic medical records
  • Encrypted database
  • HIPAA compliant
  • History review
  • Integrated billing
  • Manage workflows
  • Multi-location support
  • Paperless system
  • Patient notes
  • Role-based access
  • Routine backup
  • Sync schedule with smartphone or tablet
  • TherapyNotes EDI
  • To-do list

Q. Who are the typical users of TherapyNotes?

TherapyNotes has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does TherapyNotes support?

TherapyNotes supports the following languages:

English

Q. What type of pricing plans does TherapyNotes offer?

TherapyNotes has the following pricing plans:

Subscription

Q. Does TherapyNotes support mobile devices?

We do not have any information about what devices TherapyNotes supports

Q. What other apps does TherapyNotes integrate with?

TherapyNotes integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

Q. What level of support does TherapyNotes offer?

TherapyNotes offers the following support options:

Phone Support, Online Support, Knowledge Base, Forum, Video Tutorials