SimplePractice

4.6 (2,657)
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Private practice made simple

About SimplePractice

SimplePractice is a top-rated EHR software and all-in-one practice management solution trusted by more than 200,000 health and wellness providers. While using this practice management software, practitioners are able to access everything they need from appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more.


Key benefits of SimplePractice

? Client Portal: Send paperless intake forms, collect secure payments, and send secure messages, all in one place.
? Streamlined documentation: Use the template library or create your own to make your note-taking process simple, easy, and quick. Plus, use Wiley Treatment planners for free for a limited time!
? Mobile app: Download the top-rated iOS or Android app to run your practice from anywhere. The mobile app lets you take notes, schedule appointments, and collect payments, all from your phone.
? Integrated insurance filing: Stop spending hours on the phone with insurance companies. With SimplePractice you can file and track your claims right from your account.
? Appointment reminders: Reduce no-shows in your practice with free voice, text, or email reminders. Plus you can customize each reminder for individual clients.
? Online appointment requests: Give your clients the flexibility they want with the online appointment requests feature. Your clients can request their desired appointment, and then you can approve or deny every request.
? Integrated Telehealth: Run your practice from anywhere with our fully integrated, HIPAA-compliant Telehealth platform. With just one link, you and your clients can have your sessions no matter where you are—no extra logins required.
? World-class customer service: Our customer service team is ready to answer any questions you have. Live Q&A classes, how-to videos, and an extensive library of Help Center guides make it easy for you to get the support you need.


Images

SimplePractice Software - Your all-in-one EHR solution
SimplePractice Software - Stress-free Telehealth directly from your EHR
SimplePractice Software - Provide seamless client care from anywhere
SimplePractice Software - Notes and documentation made simple
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SimplePractice video
SimplePractice Software - Your all-in-one EHR solution
SimplePractice Software - Stress-free Telehealth directly from your EHR
SimplePractice Software - Provide seamless client care from anywhere
SimplePractice Software - Notes and documentation made simple

Not sure about SimplePractice? Compare with a popular alternative

SimplePractice

4.6 (2,657)
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Starting Price

US$29.00
month
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month

Pricing Options

Free version
Free trial
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(2,657)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 2,657
Alicia
Alicia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Place for all of Your Electronic Medical Record Needs

Reviewed on 2020/10/13

I am a pediatric occupational therapist and have been very happy with Simple Practice. I would...

I am a pediatric occupational therapist and have been very happy with Simple Practice. I would recommend it to anyone. I have also used this software as a client and it's very client-friendly. The passwordless login makes it easy to login, I like the appointment reminders by text and email. I have used the telehealth feature as a client, but not as a therapist. It doesn't work well for evaluations because of the way documents are formatted, so I write those and my plan of care forms/goals on a separate document outside of SP.

Pros

You can bill insurance with the click of a button. I love being able to make my own forms so documentation is more efficient, and the paperless intake process is smooth. Much of it is very customizable to the needs of your practice. The company is very receptive to feedback from users and is constantly upgrading and adding features.

Cons

There was a learning curve to figure it out and I'm still learning about all of the reports they can run. I don't like the online scheduling feature very much, but that's partly because I'm used to using Acuity Scheduling which has many more features. I used the online scheduler briefly and wasn't thrilled that only new clients could use the online booking feature from the website; current clients have to login to the portal to schedule. I decided to just stick with Acuity because it allows me to get information from clients at the time of their booking and I can use it to schedule groups, which is a big part of my practice.

Alternatives Considered

WebPT, HelloNote and Fusion

Reasons for Switching to SimplePractice

It has everything in one place.
Jen
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great get started product

Reviewed on 2023/06/16

I recommend this product to anyone starting off with their business. It is a good resource for a...

I recommend this product to anyone starting off with their business. It is a good resource for a thriving business as well. But when starting off everything is so overwhelming, yet Simple Practice makes it smooth and stress free.

Pros

I love how it has all that I needed to get my coaching business started. Easy set up of appointments and billing options. Very easy. Very helpful when feeling overwhelmed with starting a business up and running. I have gone from a brand new business to a thriving coaching business with the help and ease of Simple practice. It links into my apple calendar and my google calendar. It sends a reminder and link to my client. The billing system is smooth.

Cons

I have had a few glitches with the reminder app. Sometimes the extra features are not translated from the phone app to the overall system.

Alternatives Considered

Paperbell and Acuity Scheduling

Reasons for Switching to SimplePractice

Ease of use, includes reminders and syncs with calendar, and can use on the fly with my phone or in my office on my computer.
Nicole
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Used to be great, but recent bad business practices and rate increases for less features.

Reviewed on 2022/02/02

My overall experience has been fine. However, I'm extremely disappointed with recent decisions and...

My overall experience has been fine. However, I'm extremely disappointed with recent decisions and practices of Simple Practice. They recently emailed users notifying them of plan and pricing changes, asking customers to select a new plan before March to ensure access to their account. However, they were NOT clear that selecting a new plan before March would incur a prorated cost for the difference in plan price. They also took away basic features on the lower two tiers and made them available only on the top tier plan. I am a single clinician with one biller and am forced to use the most expensive option, resulting in a 68% rate increase without warning. These two moves are unethical, and frankly, extremely poor customer service.

Pros

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive. I enjoy being able to create custom forms and send text reminders to clients. The setup for a new client is quick and I'm able to send all required paperwork with ease.

Cons

Some of the options on the app are limited, such as being able to see claims (payments/adjustments) and a few things are hard to find, such as adding an insurance card to existing insurance (it's there, you just have to dig a bit). On the website, the claims can be a bit clunky to click through, as well as some things feeling redundant. I also dislike that you can't set the calendar appointments to auto generate a specific appointment time (the default is always 50 minutes and I have to change that manually each time). Also, customer service is extremely lacking. There's not an easy way to get to speak with a real person for issues.

Virginia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

You get what you pay for

Reviewed on 2024/04/15

I’ve been with simple practice since my internship years ago. It has truly been simple. And it...

I’ve been with simple practice since my internship years ago. It has truly been simple. And it constantly provides more options.

Pros

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Cons

The cost is pretty high as you start adding team members.

Luis
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Expensive but (almost) worth it

Reviewed on 2022/03/08

SimplePractice is very good software for mental health. However, all the options and features lead...

SimplePractice is very good software for mental health. However, all the options and features lead to complexity. This isn't necessarily bad design - it's simply that there are so many things the software does that there is a lot to learn. Even if you're good with software, implementing the whole package in the condensed time frame required for starting up means that there are times when you'd love to talk with a support rep. It's not that it isn't physically possible to speak to a live person about using the software. It's that by the time you actually hear from a live person, you've either solved it on your own through hours of your own labor, found a work-around, or decided not to use the feature you needed help with.

Pros

Robust and configurable. Every feature I can think of, that a mental health practitioner might need, is part of this product. Every part of your practice is configurable, from intake documents to discharge documents. Credit card processing? Yes. Online scheduling? Check (it even produces code for your website, so you can have people book appointments directly from your website). Revenue summaries? Yes. Client attendance reporting? Yes, that too. This review isn't the place to make a comprehensive list of features - but it is the the place to make the point that the feature list is comprehensive.

Cons

SimplePractice offers different pricing tiers, so you can use as much of the software as you're willing to pay for. But, IMnsHO, what's the point of choosing the most robust software if you're not going to use the high-end (expensive) option? So, I pay (as of this writing) $99/mo to use the software.

You'd think that princely sum would enable the occasional conversation with a support team member. It may, but I haven't been able to see how to do it. Have a look at the SimplePractice website and see if you can find a number to call for support. I could not.

To be fair, they have a large number of videos which clearly explain how to use the software. They're very good, especially if you know which video you need to watch. Bottom line is when you're working a bunch of hours, stressed by carrying a full case load, trying to implement this very comprehensive software, you could use a friendly hand on the phone with set-up. At least, I could.

Instead, I got (best case) 48 hour turnaround to emailed questions. For $99/mo, I feel like I should be able to call them now and again.

Showing 5 reviews of 2,657 Read all reviews

SimplePractice FAQs

Below are some frequently asked questions for SimplePractice.

SimplePractice offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

SimplePractice offers three plans, the Start Plan for $29 per month, the Essential Plan starting at $69 per month and the Plus Plan starting at $99 per month. Visit simplepractice.com/pricing to see what features are available in each plan.

SimplePractice has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

SimplePractice supports the following languages:

English

SimplePractice supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SimplePractice integrates with the following applications:

Braintree, Google Calendar, Microsoft Outlook, Stripe, iCloud

SimplePractice offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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