Realm

Realm

Community-focused online church management system

4.5/5 (185 reviews)

Realm Overview

Realm is a church management system by ACS Technologies which places its emphasis on online community building.

Realm provides a unified church database, including a photo directory, empowering church members to connect both online and offline. Users can add unlimited custom fields into profiles for whatever data they need to collect, create associations between family profiles to manage any information updates in one place, and assign roles to staff and volunteers with set permissions to control what personal information individuals can access.

Realm offers a range of donor giving options, including scheduled and recurring donations, mobile and online giving, and the choice between staff entry or full donor management of pledges, including which fund they wish to donate to, and start and end dates for recurring contributions. Users can view full giving histories for all donors, which are also accessible for donors to use for their records.

Realm includes a variety of customizable report templates, and reports produced can be shared between staff, who can view new reports on their next login. Users can also create mailing lists of people from reports, such as attendees of a specific event, allowing communications to be targeted for greater relevance to individuals.

The system can be extended for multi-location churches, including information on location-specific security, the ability to analyse trends at different locations, and sharing of processes and content between all staff and volunteers.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Realm Reviews

Overall rating
4.5/5
94% positive reviews
102
Excellent
72
Very good
9
Average
2
Poor
0
Terrible
William B.

Realm is a good church database

Used Daily for 1+ year
Reviewed on 2019/09/05
Review Source: Capterra

Overall Realm is a good a product. It was first rolled out to small churches and it shows that. It seems that the programmers and decision makers still look at the small churches instead of larger churches when adding features.

Pros

It is a communication tool as well as a database. They keep improving Realm. Ease of finding duplicate entries. Customer support is the best in the industry.

Cons

There are many features that larger churches need to use the software the best and Realm does not seem to be in any hurry to provide those features. They make larger churches figure out work arounds which is never good. Difficult to get the needed reports for our auditor each year. Contributions is not done by the best practices for debits and credits. They line through entries when a charge back is made at the bank instead doing a debit, which shows a money trail for audit purposes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Loseke L.

Good product and always improving

Used Daily for 2+ years
Reviewed on 2019/08/19
Review Source: Capterra

Tech support is very helpful if you just need basic help in making something work. They don't seem to know the "big picture" to make suggestions or improvements on what you are asking. However their developers are very accessible, so I like that I can reach someone else with a question or when I need guidance on setting up something.

Pros

It is very user-friendly and easy to train new employees on it.
Being a new product, they are constantly updating and improving on the features.
It was developed from years of software experience, so it is very relevant in everyday church use.

Cons

Several of the newer releases address needs we've been asking for, but they are done in a somewhat complicated way. It addresses the need, but not as directly and simply as I would like.
I feel like they need to take a step back from some new features and refine and improve what they currently offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Judy J.

Realm - Excellent Church Software

Used Daily for 2+ years
Reviewed on 2019/07/20
Review Source: Capterra

Realm has facilitated communication in the church and is extremely versatile given its use on a computer or mobile device. By enabling parishioners to directly engage with each other, with their own profile and church groups they are in - it not only provides the staff with a powerful software tool, but enables the entire church to engage and connect. This is probably the greatest strength of Realm: its function as a staff tool (database management and financial accounting) as well as ability to create engagement, connection and community within the parish. All in one place.

Pros

Realm is exceptionally easy to learn and use - and it's relevant to how a church operates its ministries as well as how a church manages its finances and its people database. Developers solicit input from users for program enhancements and continue to release new functionality that just makes the software better and better. Both the database management component (how we manage the people in our church) as well as the financial accounting component are exceptional. The bonus is how the functionality also supports how we operate our ministries (managing volunteers, coordinating education opportunities, communication and engagement)

Cons

Not sure I've found anything I don't like. At this point, Realm continues to amaze me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joshua H.

Tremendous organizational tool! A bit lacking in some desired features and user-friendliness.

Used Daily for 2+ years
Reviewed on 2018/03/08
Review Source: Capterra

Pros

Realm has been our only experience with CHMS and it has been well worth every penny. As a small church of about 200, we know there's so much more that this software is capable of doing that we simply do not have a need for at present. We love the organization Realm has given internally to our church staff and volunteers. The ability to track giving (both regular offering and pledge funds) through Realm is very sound and ensures accuracy in our financial record keeping. It also makes creating and sending year end giving statements a breeze! This software seemingly has no ceiling in its ability to query any information we want to gather from our people (as long as we have imputed the information when adding profiles). We can then quickly generate a report from that information that is easily shareable. Creating groups is also a great feature that has helped us, internally, better understand who is doing what and has subsequently helped us to be more intentional and effective in our communication. Routine tasks that we use Realm for on a weekly/daily basis include: recording giving, finding pertinent information about our people, generating reports/labels, adding profiles of our people and assigning them to groups, and communicating via Realm's email feature with various groups in our church.

Cons

The calendar is not as functional as we had hoped and does not allow for integration with Google Calendars. This has led to our avoiding any use of Realm's calendar. We have also not made use of the Events feature in Realm as there is no public-facing side of Events Registration (that we have found) that could tie in with our church website. The interface is not very intuitive/user-friendly and has held us back from opening up the software for use by more volunteers to handle tasks such as Check-in and Pathway's. This has also prevented us from allowing group leaders to manage their own groups' members, record attendance, coordinate events or activities, or to communicate directly with one another. The online giving feature does not currently allow for any embed code to make for a more seamless online giving experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Jenn B.

Congregational Care Tool

Used Daily for 6-12 months
Reviewed on 2017/08/09
Review Source: Capterra

Realm is the key tool to care for our congregation in intentional ways.

Pros

First we love that all of our systems are now in one place. Moving from running ACS OnDemand, AccessACS, and The City to just using Realm has created efficiency. Realm has allowed better care of our large congregation and opportunities for closing the back door. That's what we like most. With nearly 4,000 attenders on a weekend, knowing when people are disconnecting is difficult. With easy attendance through the app for all of our classes/events/offerings, and indications coming to the surface in reports when people begin to disengage, we can intentionally follow up with them for potential ministry opportunity. Along the same lines, being able to have family/individual profiles which really show a complete picture of a person and their involvement, along with what processes they're involved in, what events they've attended, what milestones they've met, and any notes pertinent to pastoral care for them as individuals, we are in a better position to care for our congregation than ever before.

Dashboard reports are great and put a lot of actionable data at ministry leaders fingertips.

Cons

Communication via Realm needs some minor improvements. The ability to share a message with multiple groups is missing at present. The option to reply to an email notification and have the message go back to the original thread in Realm is missing. Those two improvements would make a big difference in communication, as well as the ability to "feature" a post within a group to make it stay at the top of the group's News Feed. Need to be able to turn off ability to comment on a particular post, yet not delete it -- something that's informative in nature, but we're not necessarily looking for responses on.

Emails coming out of Realm need to be more customizable to have the look and feel the sender is going for. Calendar/events in Realm needs some help too. We are not to the point yet where we could use it as the one place to see events, as it's listing all service times and things we don't necessarily want to show in the events listing (things that are a given and don't need to be listed as events -- however they have to be in there so attendance can be marked/entered). A few enhancements need to be made in event registration as well, though it has come a long way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Realm Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on typical weekly attendance, which includes kids, but only counts people once no matter how many services they attend. There are no contracts and there is a money back guarantee!

Inform:
1-50: $29/month, $79 setup fee
51-100: $39/month, $99 setup fee
101-150: $59/month, $149 setup fee
151-200: $79/month, $199 setup fee
201-300: $119/month, $279 setup fee

Inform + Connect:
1-50: $44/month, $109 setup fee
51-100: $59/month, $129 setup fee
101-150: $89/month, $199 setup fee
151-200: $119/month, $250 setup fee
201-300: $179/month, $350 setup fee

For a typical weekly attendance of 300 or more, contact ACS Technologies for a pricing quote.

Realm Features

  • Access Control
  • Credit Card Processing
  • Custom Fields
  • Customizable Reporting
  • Electronic Payments

  • API
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Automatic Reminders
  • Communication Management
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Data Import/Export
  • Email Integration
  • Event Management
  • Registration Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for Realm

Key features of Realm

  • Attendance tracking
  • Automated emails
  • Automatic address correction
  • Automatic data backups
  • Batch entry
  • Check scanning
  • Controlled user access
  • Custom fields
  • Custom report builder
  • Direct messaging
  • Donor statements
  • Email list targeting
  • Event registration
  • Executive dashboards
  • Follow-up triggers
  • Fund management
  • Group calendars
  • Group discussion threads
  • Group pages
  • Group resource sharing
  • Invite-only events
  • Mobile giving
  • Multiple payment types
  • Name badge printing
  • Online giving
  • Personal notifications
  • Scheduled and recurring donations
  • Self-managed profiles
  • Self-service check-in
  • Serving opportunity listings
  • Skill and interest tracking
  • Volunteer check-in

Benefits

Realm gives donors a wide array of giving options, including text based giving, online donation, full management of payment methods, and recurring and scheduled donations, details of which can be entered by staff or managed fully by the donors themselves.

Users can create an unlimited number of custom profile fields to suit their needs, and assign staff roles and set permissions to control access to personal information stored in profiles.

Realm includes multiple customizable report templates, and custom reports can be shared with other staff members, who are notified on their next login.

Staff can centrally manage check-in kiosks, help check people in, see attendance in real time, and run attendance reports, and for group events, group leaders can take attendance at the beginning of, during, or after meetings.

Members can include notes on important information such as allergies or specific care instructions when checking their children into events.

Realm FAQs

Below are some frequently asked questions for Realm.

Q. What type of pricing plans does Realm offer?

Realm offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on typical weekly attendance, which includes kids, but only counts people once no matter how many services they attend. There are no contracts and there is a money back guarantee!

Inform:
1-50: $29/month, $79 setup fee
51-100: $39/month, $99 setup fee
101-150: $59/month, $149 setup fee
151-200: $79/month, $199 setup fee
201-300: $119/month, $279 setup fee

Inform + Connect:
1-50: $44/month, $109 setup fee
51-100: $59/month, $129 setup fee
101-150: $89/month, $199 setup fee
151-200: $119/month, $250 setup fee
201-300: $179/month, $350 setup fee

For a typical weekly attendance of 300 or more, contact ACS Technologies for a pricing quote.

Q. What are the main features of Realm?

Realm offers the following features:

  • Attendance tracking
  • Automated emails
  • Automatic address correction
  • Automatic data backups
  • Batch entry
  • Check scanning
  • Controlled user access
  • Custom fields
  • Custom report builder
  • Direct messaging
  • Donor statements
  • Email list targeting
  • Event registration
  • Executive dashboards
  • Follow-up triggers
  • Fund management
  • Group calendars
  • Group discussion threads
  • Group pages
  • Group resource sharing
  • Invite-only events
  • Mobile giving
  • Multiple payment types
  • Name badge printing
  • Online giving
  • Personal notifications
  • Scheduled and recurring donations
  • Self-managed profiles
  • Self-service check-in
  • Serving opportunity listings
  • Skill and interest tracking
  • Volunteer check-in

Q. Who are the typical users of Realm?

Realm has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Realm support?

Realm supports the following languages:

English

Q. What type of pricing plans does Realm offer?

Realm has the following pricing plans:

Subscription

Q. Does Realm support mobile devices?

We do not have any information about what devices Realm supports

Q. What other apps does Realm integrate with?

We do not have any information about what integrations Realm has

Q. What level of support does Realm offer?

Realm offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials