About ICANotes

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Behavioral health clinicians and organizations turn to ICANotes when:
 The increasing complexity of the healthcare environment has made their job harder and more stressful than ever.
 They are spending too many hours creating documentation.
 They have no peace of mind that their documentation will pass regulatory scrutiny, and they may be faced with paybacks should they be audited.
 They are embarrassed by the content and legibility of their clinical documentation.
 They are frustrated by the expense and turnaround time of transcribing clinical dictation.
 They are losing revenue because notes are being under-coded or claims are being rejected.
 Their current system is not doing what was promised when it was sold to them.
 They’ve had it with vendors who don’t answer the phone and whose support team is poorly trained and do not return calls.
 They are searching for an integrated behavioral health software solution that combines charting with electronic billing and practice management.

ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. ICANotes continues to grow because we are very different from other EHRs you will find in the marketplace:

 ICANotes is ready out of the box to make your behavioral health documentation quick, comprehensive, and sophisticated enough to meet the most stringent of standards.
 ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health.
 ICANotes self-codes to the highest reimbursable E/M service code supported by your note content, enhancing revenue and preventing costly paybacks.
 ICANotes improves efficiency by creating narrative notes that are personalized for the patient without time-consuming typing or slow and expensive transcription.
 The ICANotes service includes unlimited phone and live chat access to certified support experts as well as individual training from a live person.
• ICANotes releases monthly upgrades to maintain compliance with state and federal regulatory changes specific to behavioral health and to incorporate user suggestions into the program.
• Our sales process is fully transparent. You have access to our program, our trainers, and our support resources throughout the process.
• We do not lock you into a long-term contract. We believe in delivering both software and service which exceeds your expectations every day. If we fall short of that goal, you are free to find a solution which better meets your needs.

Pricing starting from:

US$46,00/month

  • Free Trial
  • Subscription

Key benefits of ICANotes

● ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
● The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
● ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
● The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
● ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$46,00/month

  • Free Trial
  • Subscription

Images

ICANotes appointment manager view that allows clinicians to manage their appointments
ICANotes behavorial health practice workflow
ICANotes coding matrix that allows the tools to automatically calculate service code
ICANotes patient history dashboard with detailed notes and therapy plans
ICANotes patitent accont summary with a view of service charges and remmitances
ICANotes treatment plan view linked to a patient
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ICANotes video
ICANotes video
ICANotes video
ICANotes video
ICANotes screenshot: ICANotes appointment manager view that allows clinicians to manage their appointments ICANotes screenshot: ICANotes behavorial health practice workflow ICANotes screenshot: ICANotes coding matrix that allows the tools to automatically calculate service code ICANotes screenshot: ICANotes patient history dashboard with detailed notes and therapy plans ICANotes screenshot: ICANotes patitent accont summary with a view of service charges and remmitances ICANotes screenshot: ICANotes treatment plan view linked to a patient

Features

Total features of ICANotes: 62

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Content Library
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Database
  • Customizable Forms
  • Customizable Templates
  • Data Extraction
  • Digital Signature
  • Document Storage
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Mobile Access
  • Multi-Provider Practice
  • Productivity Analysis
  • Progress Tracking
  • Purchasing & Receiving
  • Real Time Reporting
  • Records Management
  • Reminders
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Provider Practice
  • Status Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • User Management
  • Workflow Management

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Reviews

Overall rating

4,2 /5
(87)
Value for Money
4,2/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,4/5

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Showing 5 reviews of 87
Rafael R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software for Mental Health Professionals

Reviewed on 2021/02/05

I have not encountered business issues with ICANotes. They have excellent customer service. They...

I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.

Pros

This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications.

Cons

It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too.

Rafael R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using ICANotes for clinical practivce

Reviewed on 2020/07/17

Pros

ICANotes offers all the necessary features to document clinical notes and asessments and at the same time to be in compliance with regulatory mandates by insurance companies and the government.

Cons

A dasboard to track documented and unducumented sessions that would allow to track any undocumented session. Also,

Christine N.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Very Basic Program , could be great but needs to be updated

Reviewed on 2018/02/20

It is easy to use and easy to train new employees to use it.

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system

Jill W.
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Finally, an EMR worth discovering!

Reviewed on 2016/10/27

I have been working within ICANotes for approximately 2 years, having transitioned from two...

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.

Pros

I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons

A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

Michael F.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

ICANOTES REVIEW

Reviewed on 2012/02/01

Overall I would give ICANOTES high marks for ease of use and customizability .ICANOTES operates...

Overall I would give ICANOTES high marks for ease of use and customizability .ICANOTES operates much faster than I expected even though the computing is done in the cloud. I had feared it would be like Allscripts prescribing system which is quirky and slow. I anticipate that using ICANOTES will allow me to go fully paperless within a year.

Pros

I have found it very easy to use and learn very quickly. I was able to complete almost all my notes during visits with patients by the second day of use. I also found that typing personalized information was actually easier than handwriting notes .As I see a fair number of Workmans Comp patients it insures legibility and makes for a more refined note which has to be submitted with claims. I have not yet used the customizable buttons yet (I've only been at this one week) but expect that using them will make my notes seem more like what I naturally write. I also like the ability to upload documents into patient charts. I had been exploring the possibility of moving to electronic records a number of years ago and kept coming back to ICANOTES. I had not pursued till now because I expected the learning curve to be steep and long. That has not been the case and I wish I had done this years go.

Using DrFirst prescribing system with ICANOTES is a plus as it is integrated and quick.

Cons

It was a little difficult to be able to upload patient data - not because of ICANOTES but because other systems do not setup data to enable conversion to excel or csv files (Therapist Helper, for example). I also found that prescribing systems do not share information either (Allscripts). I fortunately did have enough data from my scheduling program(Scheduleview) to get the baics put in. I was getting a little panicked at the thought of having 700 patients entered manually. The scheduling program in ICANOTES is a little underpowered as I would like to see it have the capacity to send out reminders which I understand is being investigated.

Showing 5 reviews of 87 Read all reviews

ICANotes FAQs

Below are some frequently asked questions for ICANotes.

ICANotes offers the following pricing plans:

  • Starting from: US$46,00/month
  • Pricing model: Subscription
  • Free Trial: Available

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx • Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month • Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx • Part-Time Non-Prescribing Clinician - $46 per month

We do not have any information about ICANotes features

ICANotes has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ICANotes supports the following languages:

English

ICANotes supports the following devices:

Android (Mobile), iPad (Mobile)

ICANotes integrates with the following applications:

Ability Network, AdvancedMD for Mental Health, Waystar

ICANotes offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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