ICANotes

Better Notes, Less Typing.

4,2 /5 (86 reviews) Write a Review!

ICANotes Overview

What is ICANotes?

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Behavioral health clinicians and organizations turn to ICANotes when:
 The increasing complexity of the healthcare environment has made their job harder and more stressful than ever.
 They are spending too many hours creating documentation.
 They have no peace of mind that their documentation will pass regulatory scrutiny, and they may be faced with paybacks should they be audited.
 They are embarrassed by the content and legibility of their clinical documentation.
 They are frustrated by the expense and turnaround time of transcribing clinical dictation.
 They are losing revenue because notes are being under-coded or claims are being rejected.
 Their current system is not doing what was promised when it was sold to them.
 They’ve had it with vendors who don’t answer the phone and whose support team is poorly trained and do not return calls.
 They are searching for an integrated behavioral health software solution that combines charting with electronic billing and practice management.

ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. ICANotes continues to grow because we are very different from other EHRs you will find in the marketplace:

 ICANotes is ready out of the box to make your behavioral health documentation quick, comprehensive, and sophisticated enough to meet the most stringent of standards.
 ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health.
 ICANotes self-codes to the highest reimbursable E/M service code supported by your note content, enhancing revenue and preventing costly paybacks.
 ICANotes improves efficiency by creating narrative notes that are personalized for the patient without time-consuming typing or slow and expensive transcription.
 The ICANotes service includes unlimited phone and live chat access to certified support experts as well as individual training from a live person.
• ICANotes releases monthly upgrades to maintain compliance with state and federal regulatory changes specific to behavioral health and to incorporate user suggestions into the program.
• Our sales process is fully transparent. You have access to our program, our trainers, and our support resources throughout the process.
• We do not lock you into a long-term contract. We believe in delivering both software and service which exceeds your expectations every day. If we fall short of that goal, you are free to find a solution which better meets your needs.

ICANotes Overview

Pricing

Starting from
US$46,00/month

Pricing options

Free Trial
Subscription
Value for money

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx
• Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month
• Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx
• Part-Time Non-Prescribing Clinician - $46 per month


ICANotes Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

ICANotes appointment manager view that allows clinicians to manage their appointments
ICANotes behavorial health practice workflow
ICANotes coding matrix that allows the tools to automatically calculate service code
ICANotes patient history dashboard with detailed notes and therapy plans
ICANotes patitent accont summary with a view of service charges and remmitances
ICANotes treatment plan view linked to a patient
ICANotes video ICANotes video ICANotes video ICANotes video ICANotes screenshot: ICANotes appointment manager view that allows clinicians to manage their appointments ICANotes screenshot: ICANotes behavorial health practice workflow ICANotes screenshot: ICANotes coding matrix that allows the tools to automatically calculate service code ICANotes screenshot: ICANotes patient history dashboard with detailed notes and therapy plans ICANotes screenshot: ICANotes patitent accont summary with a view of service charges and remmitances ICANotes screenshot: ICANotes treatment plan view linked to a patient

ICANotes Reviews

ICANotes Reviews

Overall rating
4,2
/
5
Excellent
48

Very good
18

Average
13

Poor
4

Terrible
3

Value for Money
4,2
Features
4
Ease of Use
4,4
Customer Support
4,4
77% recommended this app
Verified Reviewer

Great medical charting software

Medical charting


Rafael R.

Using ICANotes for clinical practivce


Janet R.

User Friendly Great Customer Service

My experience has been extremely positive. I cannot recommend it enough.


Christine N.

Very Basic Program , could be great but needs to be updated

It is easy to use and easy to train new employees to use it.


Jill W.

Finally, an EMR worth discovering!

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.


Verified Reviewer

Great medical charting software

Reviewed on 2018/05/22
Review Source: Capterra

Medical charting

Pros

Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.

Cons

It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Rafael R.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Using ICANotes for clinical practivce

Used Daily for 1+ year
Reviewed on 2020/07/17
Review Source: Capterra

Pros

ICANotes offers all the necessary features to document clinical notes and asessments and at the same time to be in compliance with regulatory mandates by insurance companies and the government.

Cons

A dasboard to track documented and unducumented sessions that would allow to track any undocumented session. Also,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Janet R.
Industry: Mental Health Care
Company size: Self Employed

User Friendly Great Customer Service

Used Daily for 1-5 months
Reviewed on 2020/11/12
Review Source: SoftwareAdvice

My experience has been extremely positive. I cannot recommend it enough.

Pros

It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.

Cons

That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christine N.
Industry: Mental Health Care
Company size: 11-50 Employees

Very Basic Program , could be great but needs to be updated

Used Daily for 6-12 months
Reviewed on 2018/02/20
Review Source: Capterra

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jill W.
Industry: Mental Health Care
Company size: 11-50 Employees

Finally, an EMR worth discovering!

Used Daily for 1-5 months
Reviewed on 2016/10/27
Review Source: SoftwareAdvice

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.

Pros

I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons

A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,5/10
Based on 86 user ratings
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ICANotes Pricing

ICANotes Pricing

Starting from
US$46,00/month
Free Trial
Subscription
Value for money

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx
• Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month
• Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx
• Part-Time Non-Prescribing Clinician - $46 per month

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx
• Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month
• Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx
• Part-Time Non-Prescribing Clinician - $46 per month

Value for Money
4,2/5
Based on 86 user ratings
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ICANotes Features

ICANotes Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4/5
Based on 86 user ratings
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Categories

Additional information for ICANotes

Additional information for ICANotes

Key features of ICANotes

  • Allow different privileges to different users
  • Appointment management
  • Appointment reminders
  • Claims status inquiry
  • Credit card processing available
  • Electronic health record ( EHR / EMR ) system
  • Elimination of lost or misplaced documents
  • Flexible appointment scheduler
  • Generates billing productivity report
  • HIPAA Security Compliance
  • HIPAA compliance
  • Handle all electronic billing needs
  • Integration with Navicure
  • Keeps a log of the date, time, and identity
  • Manage electronic payments
  • Mobile integration
  • Practice management workflow
  • Provides digital electronic signature
  • Transmits and receives data that is encrypted

Benefits

● ICANotes enables clinical care professionals to create computerized patient records and notes without any need of typing or dictation.
● The product automatically identifies the highest permissible Medicare service coding level that a patient note supports thereby enabling users to bill at the maximum reimbursement level.
● ICANotes also provides a patient portal that allows them to upload their documents online remotely, enable electronic form completion, sign documents electronically, and view their medical history.
● The product offers integration with several third party e-prescription companies that enables psychiatrists and clinical staff to electronically send patient’s prescription to any pharmacy from their base location.
● ICANotes offers a centralized data repository allowing clinicians to securely access patient data and records from any computer or mobile device from anywhere.

ICANotes FAQs

ICANotes FAQs

Below are some frequently asked questions for ICANotes.

Q. What type of pricing plans does ICANotes offer?

ICANotes offers the following pricing plans:

Starting from: US$46,00/month

Pricing model: Subscription

Free Trial: Available

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx • Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month • Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx • Part-Time Non-Prescribing Clinician - $46 per month

Q. What are the main features of ICANotes?

ICANotes offers the following features:

  • Allow different privileges to different users
  • Appointment management
  • Appointment reminders
  • Claims status inquiry
  • Credit card processing available
  • Electronic health record ( EHR / EMR ) system
  • Elimination of lost or misplaced documents
  • Flexible appointment scheduler
  • Generates billing productivity report
  • HIPAA Security Compliance
  • HIPAA compliance
  • Handle all electronic billing needs
  • Integration with Navicure
  • Keeps a log of the date, time, and identity
  • Manage electronic payments
  • Mobile integration
  • Practice management workflow
  • Provides digital electronic signature
  • Transmits and receives data that is encrypted

Q. Who are the typical users of ICANotes?

ICANotes has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does ICANotes support?

ICANotes supports the following languages:

English

Q. What type of pricing plans does ICANotes offer?

ICANotes has the following pricing plans:

Subscription

Q. Does ICANotes support mobile devices?

We do not have any information about what devices ICANotes supports

Q. What other apps does ICANotes integrate with?

ICANotes integrates with the following applications:

ABILITY Network, AdvancedMD for Mental Health, Waystar

Q. What level of support does ICANotes offer?

ICANotes offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials