BestNotes

Cloud based electronic health records solution for clinics

About BestNotes

BestNotes is a cloud based HIPAA compliant customer relationship management and electronic health record database system designed specifically for the behavioral health and substance abuse industry. The primarily caters to small to midsized clinics and medical institutes. The solution helps to streamline practice workflow across clinics and other medical institutes.

BestNotes EHR module includes customizable templates and allows doctors and staff to maintain patient’s history, create and review treatment plans, build groups and share notes within the group members. The product can also setup one source of data entry to eliminate data duplication. The suite allows patients to build profiles and save their health information on the portal. Further, the medical professionals can directly communicate with the patients through the portal and book next appointment with them through integrated calendar feature. Through patient ledger feature, management can track patient charges, credit payment and create billing statements in the name of the patient. It also offers e-prescription feature through which prescriptions are directly sent to pharmacy with option for controlled substances.

BestNotes offer mobile based app for Android and iOS user which has features such as client management, task scheduling, digitally signing documents and share note. The solution comes with a flat monthly pricing model and does not require any upfront fees.

Key benefits of BestNotes

• BestNotes is a cloud based solution priced as per user per month basis and does not require any huge initial capital or IT infrastructure investment.
• BestNotes EHR offers built-in CRM module to organize and track referral sources or members through a single integrated suite.
• The EHR module offers features to assess treatment plans, share group notes and eliminate double data entry.
• The patient portal allows to build the medical history of patients and share the information securely with other medical professionals.
• BestNotes can also be accessed through Android and iOS smartphones thus allowing medical professionals to manage and schedule daily activities on the go.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Set and track daily, weekly and monthly activity schedules through BestNotes’s mobile app
Import patient record and data form other EHR services to BestNotes with application import feature
BestNotes automates log report building process
BestNotes - Mobile Dashboard
Set appointment and add members to the meeting within the calendar feature in BestNotes
View 6 more
BestNotes video
BestNotes screenshot: Set and track daily, weekly and monthly activity schedules through BestNotes’s mobile app BestNotes screenshot: Import patient record and data form other EHR services to BestNotes with application import feature BestNotes screenshot: BestNotes automates log report building process BestNotes screenshot: BestNotes - Mobile Dashboard BestNotes screenshot: Set appointment and add members to the meeting within the calendar feature in BestNotes

Features

Total features of BestNotes: 42

  • API
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Customizable Reports
  • Customizable Templates
  • Decision Support Software
  • Digital Signature
  • E-Prescribing
  • EMR/EHR
  • Employee Management
  • For Mental/Behavioral Health Practices
  • General Ledger
  • HIPAA Compliant
  • Handwriting Recognition
  • Initial Assessments
  • Inpatient/Residential
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Order Entry
  • Patient Records Management
  • Planning Tools
  • Progress Tracking
  • Records Management
  • Referral Tracking
  • SOAP notes
  • Self Service Portal
  • Single Provider Practice
  • Summary Reports
  • Treatment Planning

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Reviews

Overall rating

4,2 /5
(56)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,5/5

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Showing 5 reviews of 56
Sheri N.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Customer Service and Easy to Use

Reviewed on 2019/11/21

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group...

The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros

After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons

I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

James Y.
Overall rating
  • Industry: Mental Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent CRM

Reviewed on 2019/09/30

Overall our experience with BestNotes has been great. Their support staff is really on top of...

Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Debbbie P.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best notes in Review

Reviewed on 2021/03/17

Overall Best notes has worked well for our company. It has a lot of information that I don't use,...

Overall Best notes has worked well for our company. It has a lot of information that I don't use, that is why they customize it for you.

Pros

With the mental health industry that I am in we need to have complete records that are hippa compliant. Best notes complies with everything I need to have safe and secure records,

Cons

Once a client assessment is put in best notes it will duplicate name and certain things about the client each time you enter a new note, you wont need to enter again.
If you want to change any of the paperwork to make it your own they will change and update to your liking.

Michelle D.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

You Get What You Pay For

Reviewed on 2019/06/05

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was...

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better.

BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Response from BestNotes

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 51-200 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

BestNotes Fits our Practice Well

Reviewed on 2021/01/12

Pros

BestNotes has the functionality to support a practice with multiple different departments and offerings. We offer outpatient and residential substance abuse services as well as medical and mental health services. Finding an EHR that would compliment our service offerings was difficult, but BestNotes is doing a great job.

Cons

When initially setting up and getting familiar with the EHR you receive top tier support, after the initial period, however, support is not as responsive. BestNotes also isn't quite as polished as some competitors, but what they lack in visual design, they make up for in the customization and flexibility.

Showing 5 reviews of 56 Read all reviews

BestNotes FAQs

Below are some frequently asked questions for BestNotes.

BestNotes offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about BestNotes features

BestNotes has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

BestNotes supports the following languages:

English

BestNotes supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations BestNotes has

BestNotes offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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