DrChrono Overview

What is DrChrono?

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.

DrChrono Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact DrChrono for price/quote


DrChrono Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Spanish

Media

drchrono is available on Apple watch also
drchrono is available on Apple watch also
drchrono is available on Apple watch also
DrChrono video DrChrono screenshot: drchrono is available on Apple watch also DrChrono screenshot: DrChrono screenshot: DrChrono screenshot: DrChrono screenshot: drchrono is available on Apple watch also DrChrono screenshot: drchrono is available on Apple watch also

DrChrono Reviews

DrChrono Reviews

Overall rating
4,1
/
5
Excellent
218

Very good
129

Average
39

Poor
16

Terrible
28

Value for Money
3,9
Features
4
Ease of Use
4,2
Customer Support
3,9
81% recommended this app
Dr baden P.

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.


Dr john Z.

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.


Patricia F.

Customer Service and Ease of Use is Unmatched

The billing service is very good and efficient. They have made collections much easier


Louis A.

Buyer Beware!

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.


Scott S.

Great Software, Pushy Salespeople, Expensive

Great Software. Inconsistent customer support, pushy sales people


Dr baden P.

Save thousands in upfront expenses.

Used Daily for 2+ years
Reviewed on 2018/05/24
Review Source: Capterra

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Dr john Z.
Industry: Hospital & Health Care
Company size: Self Employed

The ultimate software partner for your Mac computer office!

Used Daily for 2+ years
Reviewed on 2020/04/10
Review Source: SoftwareAdvice

Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Patricia F.
Industry: Medical Practice
Company size: 2-10 Employees

Customer Service and Ease of Use is Unmatched

Used Daily for 1-5 months
Reviewed on 2020/10/07
Review Source: SoftwareAdvice

The billing service is very good and efficient. They have made collections much easier

Pros

The ease of use of the program. It makes sense

Cons

There were no cons that I have experienced

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Louis A.
Industry: Hospital & Health Care
Company size: Self Employed

Buyer Beware!

Used Daily for 2+ years
Reviewed on 2020/09/28
Review Source: Capterra

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.

Pros

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Cons

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Dr. Loui

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Scott S.
Industry: Medical Practice
Company size: Self Employed

Great Software, Pushy Salespeople, Expensive

Used Daily for 1+ year
Reviewed on 2020/07/01
Review Source: SoftwareAdvice

Great Software. Inconsistent customer support, pushy sales people

Pros

Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.

Cons

Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8/10
Based on 430 user ratings
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DrChrono Pricing

DrChrono Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact DrChrono for price/quote

Contact DrChrono for price/quote

Value for Money
3,9/5
Based on 430 user ratings
Compare value for money rating with alternatives
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DrChrono Features

DrChrono Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4/5
Based on 430 user ratings
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Categories

Additional information for DrChrono

Additional information for DrChrono

Key features of DrChrono

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Benefits

● DrChrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.

● The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.

● The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.

● Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.

● The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.

DrChrono FAQs

DrChrono FAQs

Below are some frequently asked questions for DrChrono.

Q. What type of pricing plans does DrChrono offer?

DrChrono offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact DrChrono for price/quote

Q. What are the main features of DrChrono?

DrChrono offers the following features:

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Q. Who are the typical users of DrChrono?

DrChrono has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does DrChrono support?

DrChrono supports the following languages:

English, Spanish

Q. What type of pricing plans does DrChrono offer?

DrChrono has the following pricing plans:

Subscription

Q. Does DrChrono support mobile devices?

DrChrono supports the following devices:

Android, iPhone, iPad

Q. What other apps does DrChrono integrate with?

DrChrono integrates with the following applications:

Ambra Health, Beam Health, BirdEye, Box, Chiron Health, Grow, Relatient, Review Wave, Square Point of Sale, theBillingBridge

Q. What level of support does DrChrono offer?

DrChrono offers the following support options:

FAQs, Knowledge Base, Phone Support, Online Support, Video Tutorials