DrChrono

Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.

No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)

It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.

SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company.
RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this".
SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.