e-Service Suite

Help Desk, Service Management, Enterprise Solution

About e-Service Suite

ITSM/BSM Service Suite including:

Incident Management
Request Fulfillment
Problem Management
Change Management
Service Level Management
Configuration Management (CMDB)
Knowledge Management
Capacity Management
Availability Management
Service Catalog
Release & Deployment Management
Financial Management
Service Portfolio Management
Service Evaluation (Survey) Management
Approval Management

Event Driven Notifications
Business Time Driven Escalations

Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs. Enhanced ability to meet internal IT controls and regulatory guidelines.

Web 2.0 solution "powered by Mendix Agility Suite", designed to maximize collaboration, communication, knowledge and issue management. Powerful workflow template driven processes that are easily administered and deployed

Key benefits of e-Service Suite

e-ServiceSuite is a highly scalable Enterprise 3.0 solution designed to maximize collaboration, communication, knowledge and issue management. Our solutions are powerful workflow template driven processes that are easily administered and deployed.

Enterprise-class SaaS on-demand solutions that offer significantly lower total cost of ownership (TCO) when compared to other on-site solutions.


Business size



Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, Dutch, English, French, German and 3 others, Italian, Japanese, Thai


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e-Service Suite video
e-Service Suite video
e-Service Suite video
e-Service Suite video
e-Service Suite screenshot: selfservice


Total features of e-Service Suite: 27

  • API
  • Accounting Integration
  • Active Directory Integration
  • Asset Management
  • Availability Management
  • Barcode Recognition
  • Billing & Invoicing
  • Configuration Management
  • Contract/License Management
  • Customer Segmentation
  • Document Templates
  • Electronic Signature
  • Help Desk Management
  • Inventory Management
  • Issue Management
  • Mobile Access
  • Online Time Clock
  • Portfolio Management
  • Problem Management
  • Quotes/Estimates
  • Route Optimization
  • Sales Management
  • Scheduling
  • Service History
  • Survey/Poll Management
  • Training Management
  • Work Order Management


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Overall rating

3 /5
Value for Money
Ease of Use
Customer Support

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Ellen c M.
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Overall rating

Reviewed on 2019/04/23

e-Service Suite FAQs

Below are some frequently asked questions for e-Service Suite.

e-Service Suite offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

On-Premise - Cloud Hosted (SaaS) or Hybrid (combination) Special pricing on-premise, includes 100 user licenses

We do not have any information about e-Service Suite features

e-Service Suite has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

e-Service Suite supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Thai

e-Service Suite supports the following devices:

We do not have any information about what integrations e-Service Suite has

e-Service Suite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for e-Service Suite.