e-ServiceSuite

e-ServiceSuite

Help Desk, Service Management, Enterprise Solution

3/5 (1 review)

e-ServiceSuite Overview

ITSM/BSM Service Suite including:

Incident Management
Request Fulfillment
Problem Management
Change Management
Service Level Management
Configuration Management (CMDB)
Knowledge Management
Capacity Management
Availability Management
Service Catalog
Release & Deployment Management
Financial Management
Service Portfolio Management
Service Evaluation (Survey) Management
Approval Management

Event Driven Notifications
Business Time Driven Escalations

Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs. Enhanced ability to meet internal IT controls and regulatory guidelines.

Web 2.0 solution "powered by Mendix Agility Suite", designed to maximize collaboration, communication, knowledge and issue management. Powerful workflow template driven processes that are easily administered and deployed

Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
One Time License
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 3 others, Italian, Japanese, Thai

e-ServiceSuite Reviews

Overall rating
3/5
0% positive reviews
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1
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Ellen c M.

Rating only

Reviewed on 2019/04/23
Review Source: GetApp

e-ServiceSuite Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
One Time License
Subscription

On-Premise - Cloud Hosted (SaaS) or Hybrid (combination)
Special pricing on-premise, includes 100 user licenses

e-ServiceSuite Features

  • API

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for e-ServiceSuite

Key features of e-ServiceSuite

  • Built-in Barcode integration
  • Built-in e-Chat functionality
  • Comprehensive Configuration Management (CMDB)
  • Construction (Safety) Management
  • Document Management
  • Enterprise-class SaaS on-demand solutions
  • IT Service Management Suite Application (ITSM)
  • ITIL Compliant
  • Incident/Problem/Change Management
  • Integrated Google Maps
  • LDAP Integration
  • Mobility integrated (phones/tablets, etc.)
  • Multi-tenant capable
  • On-Premise Suite Application
  • Sales Force Automation (SFA)
  • Staff training and performance monitoring
  • Training scheduling and compliance
  • e-Visualization (CI/Assets)

Benefits

e-ServiceSuite is a highly scalable Enterprise 3.0 solution designed to maximize collaboration, communication, knowledge and issue management. Our solutions are powerful workflow template driven processes that are easily administered and deployed.

Enterprise-class SaaS on-demand solutions that offer significantly lower total cost of ownership (TCO) when compared to other on-site solutions.

e-ServiceSuite FAQs

Below are some frequently asked questions for e-ServiceSuite.

Q. What type of pricing plans does e-ServiceSuite offer?

e-ServiceSuite offers the following pricing plans:

Starting from: US$59,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

On-Premise - Cloud Hosted (SaaS) or Hybrid (combination)
Special pricing on-premise, includes 100 user licenses

Q. What are the main features of e-ServiceSuite?

e-ServiceSuite offers the following features:

  • Built-in Barcode integration
  • Built-in e-Chat functionality
  • Comprehensive Configuration Management (CMDB)
  • Construction (Safety) Management
  • Document Management
  • Enterprise-class SaaS on-demand solutions
  • IT Service Management Suite Application (ITSM)
  • ITIL Compliant
  • Incident/Problem/Change Management
  • Integrated Google Maps
  • LDAP Integration
  • Mobility integrated (phones/tablets, etc.)
  • Multi-tenant capable
  • On-Premise Suite Application
  • Sales Force Automation (SFA)
  • Staff training and performance monitoring
  • Training scheduling and compliance
  • e-Visualization (CI/Assets)

Q. Who are the typical users of e-ServiceSuite?

e-ServiceSuite has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does e-ServiceSuite support?

e-ServiceSuite supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Thai

Q. What type of pricing plans does e-ServiceSuite offer?

e-ServiceSuite has the following pricing plans:

One Time License, Subscription

Q. Does e-ServiceSuite support mobile devices?

We do not have any information about what devices e-ServiceSuite supports

Q. What other apps does e-ServiceSuite integrate with?

We do not have any information about what integrations e-ServiceSuite has

Q. What level of support does e-ServiceSuite offer?

e-ServiceSuite offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials