Bookeo
About Bookeo
Bookeo flexible scheduling and reservation system lets you focus on what you love while your appointment book fills up with bookings. Customers can easily book and pay online, from your website and Facebook page – from any device. Bookeo will send an automatic booking confirmation and reminder.
Bookeo also offers advanced tools to increase your sales, such as gift vouchers, promotions and prepaid packages.
Start taking bookings on your web site today! Sign up for our 30-day free trial. No credit card required.
Key benefits of Bookeo
• No commissions charged to you. No consumer fees charged to your customers. Only a low, flat monthly fee.
• Get online bookings and payments directly on your web site.
• Manage customers with integrated CRM.
• Enjoy total flexibility in scheduling rules with staff schedules, alternating locations, special opening days, and more.
• Increase sales with gift vouchers, promotions, prepaid packages and social marketing tools.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Beginner Booking Software
Reviewed on 2019/10/15
Bookeo allowed us to start taking bookings almost immediately after launching our business. It was...
Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.
Pros
Bookeo is super easy to use!
My entire staff picked it up very quickly!
Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.
Cons
Features are limited-- if you have non-standard booking situations, this product is not for you.
Resource sharing between items is not possible.
Response from Bookeo
Thank you for your review, Jeremy.
It seems that you needed a rental system, and at this stage, Bookeo does not support rentals. But we plan to support them in the future.
Cheers
Shannon
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use for appointments and reservations
Reviewed on 2022/05/13
Our clients really like making appointments with our system.
Our clients really like making appointments with our system.
Pros
Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable.
Cons
The customer support is a bit lacking. I wish they were a bit more knowledgeable.
Alternatives Considered
Acuity SchedulingResponse from Bookeo
Hi,
Thank you for posting this review! We are happy to hear that you've found our software easy to use and that your clients like making appointments with Bookeo.
Thanks again!
Shannon
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 1.0 /10
Appalling customer support
Reviewed on 2019/06/18
Generally good functionality and possibly the best for our purposes, but poor user experience with...
Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term.
Pros
There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.
Cons
The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.
Response from Bookeo
Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer.
We look forward to working with you in the years to come.
Regards
Shannon
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Customer Service
Reviewed on 2019/03/14
Pros
I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.
Cons
At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.
Response from Bookeo
Thank you so much for the review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We also appreciate the feedback and your suggestions for improvement. If there's ever anything we can help with, please don't hesitate to reach out!
Shannon
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great booking software for our escape room business!!!
Reviewed on 2018/08/18
Pros
Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.
Cons
There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.
Bookeo FAQs
Below are some frequently asked questions for Bookeo.Q. What type of pricing plans does Bookeo offer?
Bookeo offers the following pricing plans:
- Starting from: US$14.95/month
- Pricing model: Subscription
- Free Trial: Available
No consumer fees. No commissions.
Q. Who are the typical users of Bookeo?
Bookeo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Bookeo support?
Bookeo supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Bookeo support mobile devices?
Bookeo supports the following devices:
Q. What other apps does Bookeo integrate with?
Bookeo integrates with the following applications:
2Checkout, BigCommerce, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Jimdo, Joomla, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, PayPal, Shopify, Square Payments, Square Point of Sale, Squarespace, Stripe, Twitter/X, Weebly, Wherewolf, Wix, WordPress, Xero, authorize.net
Q. What level of support does Bookeo offer?
Bookeo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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