On cloud or On Premise - complete church management software
4.7/5 (574 reviews)Servant Keeper is a cloud-hosted, automation-focused church management software which offers both a desktop application and web-based and mobile apps. Accomplish everything from pledge campaigns to child check-in with one system!
Servant Keeper supports both individual and family profiles, enabling users to store connected members’ information all in one place. All profiles are automatically shown in the main list on login, which can be customized to only show the profiles of members a user regularly interacts with. Profiles can be tailored to users’ needs with the option to add custom information fields and tabs, and information entry includes autofill and drop-down menus, designed to reduce repetitive typing. Multi-level security allows users to assign roles with specific access permissions, and use these to prevent unauthorized viewing of personal information by members.
Individuals can be segmented into groups, with the option to send emails, create nametags, and extend event invitations to entire groups. Users can print customizable group reports, and use the in-built mail merge feature to produce personalized letters for all group members.
Users can track donations in Servant Keeper, using either the donor’s name or their envelope number, with memorized transactions allowing for the automatic entry of previous gifts. Split transactions can be recorded, complete audit trails are generated for all adjustments, users can view graphs and charts of giving, and customizable contribution statements can be produced for donors’ records. Servant Keeper also includes multiple report templates, such as attendance reports, member lists, important dates and events, members' skills, interests and resources, and activity reports, which can be customized to include different information fields.
Multiple optional add-ons for Servant Keeper can be purchased separately, including SK Check-In, SK Giving, and more.
Pros
SK is extremely user friendly and intuitive. It provides a full range of capabilities from basic demographics, attendance, contribution processing and reporting to group e-mails, data sorting on nearly every field, "dashboard" information to get church info in a quick format and well trained, easily available customer support. SK converted 3 years worth of contribution information and all the demographic information from our old system and helped us configure to our needs with SK8 under the "white glove" experience. Training videos provided were excellent. On-going webinars and live training have also been well worth my time. We have all staff set up with the Mobile Ministry app so they can find e-mail, telephone or address while on the go.
Cons
I only had one issue that has been a problem, but SK corrected it in an update.
We have integrated our accounting and membership departments. We have had been able to communicate more effectively and efficiently with the congregation through the SK Notify tools. We are expanding our functionality by adding Event Brite, Check In and Cloud Directory. We anticipate simpler processes and more excellence with the addition of these tools. Having the ability to equip others to utilize the SK tools definitely supports stronger relationships which in turn supports less money for staffing due to the time saved through equipping others. SK continues to impress me with their ability to listen and hear their audience by remaining innovative with their software.
Pros
The synergy for how all the modules work together. The opportunity to add add on modules when ready both financially and with personnel. The Cloud version is outstanding and the addition of the apps. Time saving! Connectivity at its best! These additions bring the corporation, the leadership and the attendees into relationship because of the tools. Our organization has always appreciated the Support Desk. When i think of Servant Keeper SERVANT always a listening ear and continual support via phone, email or on site trainings. KEEPER committed to excellent support and excellent products.
Cons
There is definitely a learning curve however the Webinars, Trainings, Tutorials, Support Desk make it possible for anyone to use SK.
The ability to track information about our members, attendees, and visitors. Reports that help us track a myriad of things about our congregation so we can better serve them, each other, our community, and our finances along with protecting our children with accurate and detailed background checks. The online directory helps our people to connect with each other easily, update information at their convenience and is secure with individual login. Our treasurer loves the ease of using the contribution section of this software and the reports generated. Just the ability to customize the software for my particular needs and the fact it is a true Windows program that allows you to copy, cut and paste plus update new information for a family with one click is worth its purchase. Many databases don't do that.
Pros
It is user-friendly, customizable, and readily accessible from any computer. The cloud based version of SK8 has features like the Greet and Attend for taking attendance at any event and the information goes into the database. It has an online directory that can be accessed by the church and members can update their profile changes themselves. The online directory will upload any JPEG picture such as selfie taken by the member which is great as it gives insight into each person and their family. They have a great background check program. I could go on and on. It has made my service to my church so much easier. One of the other important features is the Help Desk. These dedicated individuals are efficient, courtesy, informative, and endlessly patient. And they all speak understandable English. The company is also very responsive to suggestions for improvement. Many of the suggestions I heard at training sessions have been implemented in subsequent versions since I began using SK6. I highly recommend this software to every church staff member I talk to and those who don't use it are really missing out.
Cons
Only that it isn't free. I can't really think of any other reason. I know free isn't possible so, like Mary Poppins, it's "practically perfect."
Wow Vicki thank you for your many kind words and for taking the time to post this extensive review! It's a joy and honor to serve Compass Bible Church! - the Servant Keeper Team
Pros
I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members.
We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office.
Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work."
We can give users and members access to different areas of Servant Keeper based upon their needs.
Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.
Thanks Liz, it's a joy to serve your ministry and we're so glad you are getting so much out of the system! The integrations you mention are pretty awesome and definitely work checking out. Mailchimp is a great tool for an automated visitor follow-up campaign and Vanco has the best online giving platform for churches! Thanks for using Servant Keeper!
The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations.
By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.)
The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records.
There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.
Pros
Easy of navigation, yet extremely comprehensive in depth.
Cons
I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers.
The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.
Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry.
The Servant Keeper Team
on-premises or cloud, no contract, money back guarantee
Users can set up individual and combined family profiles, all of which are shown in the main list, with customizable information fields and tabs, automated data entry screens, and drop-down menus, and set multi-level security to vary user access based on role.
Servant Keeper includes reports templates for member lists, attendance reports, birthday and anniversary lists, member interests and skills, visitation schedules, activity reports, and more.
Users can record donations using the donor’s name or envelope number, with auto-entry of previous gifts, options for split transactions, full audit trails of any adjustments, graphs and reports of donation activity, and customizable contribution statements, all of which integrates with Servant Keeper’s Online Giving add-on.
Servant Keeper allows users to track attendance of individuals or families, or by headcount, add visitors while taking attendance, automatically print rosters for events, visualize congregation numbers with graphs and charts, and use scanners or fingerprints for check in.
The SK Notify tools allows users to send voice, email, and text messages, with members given options for which types of messages they wish to receive, and the ability to change their own contact information and view archived messages through the online dashboard.
Below are some frequently asked questions for Servant Keeper.
Servant Keeper offers the following pricing plans:
Starting from: US$10,00/month
Pricing model: One Time License, Subscription
Free Trial: Available
on-premises or cloud, no contract, money back guarantee
Servant Keeper offers the following features:
Servant Keeper has the following typical customers:
Non Profit
Servant Keeper supports the following languages:
English
Servant Keeper has the following pricing plans:
One Time License, Subscription
Servant Keeper supports the following devices:
Android, iPhone, iPad
Servant Keeper integrates with the following applications:
Eventbrite, Kindrid, Mailchimp, Pushpay, QuickBooks, easyTithe
Servant Keeper offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
SK allows us to have one database that all staff use to keep track of our members, potential members, friends. We track contacts with all in our database, add pictures, notes, visits, attendance. We have added Protect My Ministry to do background checks.