Amilia is a web-based software service targeting small and medium businesses seeking 24/7 management of online registrations. Alongside the acceptance and processing of signups to classes, activities, periods and events, the system also centralizes the secure storage of client accounts. Amilia’s activity module streamlines the registration process, scheduling and selecting activities within several clicks – while effectively obtaining the vital information business owners require.
Custom forms allow forms and waivers to be tailored, stipulating required or optional fields before the data is saved to publicly accessible, multi-membership accounts. Allow clients to update information personally, while viewing statements and account balances. Client information can then be fed back into activity planning, taking details such as allergies, injuries, disabilities or other special requirements into consideration to create custom attendance lists. Conversely, registration restrictions based on age, gender, location, ability and placing availability to target the most appropriate attendees for the right sessions.
Amilia also goes beyond merely online registration to support business, schools, clubs or associations keen to grow revenue streams. Wider eCommerce modules include online store management supporting the shopping cart sales of tickets, uniforms or activity merchandising – integrating membership and product purchases into a single site. A CRM module then aids the growing of a client database, tracking members and associated activities while logging medical information, account balances, purchase histories and more. Automated billing software manages invoices, payments and promotions, with dedicated capabilities for generating financial reports and handling promotional communications with clients.
A subscription service priced according to revenue levels, Amilia account plans allow multiple users and unlimited client contacts. Secure hosted storage offers unlimited bandwidth, customizable portals, automatic backups and software updates. Amilia is also accessible via sign-in from any device capable of running compatible, market-leading web browsers.
Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.
The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.
It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.
Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work.
It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us.
It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program.
Airborne loves Amilia.
So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.
I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."
I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.
It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)
Amilia loves Airborne back! Thanks for your review Jessica :)
We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work.
The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great.
The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps)
This software is super easy to use & operates in an intuitive way. My team was proficient in pretty much all areas of the system in less than a week. The interface is clean and easy to set up. Reports are great and allow for flexibility in how to request the information. Payment processing is easy and accounts are simple to follow. Love! Love! Love! Software usage is affordable and it offers a great value to my company.
The checkout process has been a little unclear for some of our clients - although it's probably only been less than 5% of those that are registering that are having issues. A little more control or simplification here could be nice. A few of the financial reports could use the ability to drill down a little further into the numbers. Anything that we have asked for through Support has been addressed and I expect future modifications will fix anything that I've come up with. It would be nice to be able to customize email content without the use of HTML.
Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment. Also easy for customers to use.
Many functions that we use frequently are difficult to use and over complicate the process. For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab. The inability to change tax rates (native status card holders) makes billing for those customers difficult as well as ensuring I calculate our HST information when doing the books.
30-day FREE Trial available.
$99 /month + 1% of transactions.
Below are some frequently asked questions for Amilia.
Amilia offers the following pricing plans:
Starting from: $99/month
Pricing model: Subscription
Free Trial: Available
30-day FREE Trial available.
$99 /month + 1% of transactions.
Amilia offers the following features:
Amilia has the following typical customers:
Mid Size Business, Public Administrations, Small Business
Amilia supports the following languages:
Amilia has the following pricing plans:
We do not have any information about what devices Amilia supports
Amilia integrates with the following applications:
Amilia offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials