Amilia

Amilia

Online registration & facility management software

4.5/5 (48 reviews)

Amilia Overview

Amilia is a web-based software service targeting small and medium businesses seeking 24/7 management of online registrations. Alongside the acceptance and processing of signups to classes, activities, periods and events, the system also centralizes the secure storage of client accounts. Amilia’s activity module streamlines the registration process, scheduling and selecting activities within several clicks – while effectively obtaining the vital information business owners require.

Custom forms allow forms and waivers to be tailored, stipulating required or optional fields before the data is saved to publicly accessible, multi-membership accounts. Allow clients to update information personally, while viewing statements and account balances. Client information can then be fed back into activity planning, taking details such as allergies, injuries, disabilities or other special requirements into consideration to create custom attendance lists. Conversely, registration restrictions based on age, gender, location, ability and placing availability to target the most appropriate attendees for the right sessions.

Amilia also goes beyond merely online registration to support business, schools, clubs or associations keen to grow revenue streams. Wider eCommerce modules include online store management supporting the shopping cart sales of tickets, uniforms or activity merchandising – integrating membership and product purchases into a single site. A CRM module then aids the growing of a client database, tracking members and associated activities while logging medical information, account balances, purchase histories and more. Automated billing software manages invoices, payments and promotions, with dedicated capabilities for generating financial reports and handling promotional communications with clients.

A subscription service priced according to revenue levels, Amilia account plans allow multiple users and unlimited client contacts. Secure hosted storage offers unlimited bandwidth, customizable portals, automatic backups and software updates. Amilia is also accessible via sign-in from any device capable of running compatible, market-leading web browsers.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French

Amilia Reviews

Overall rating
4.5/5
92% positive reviews
35
Excellent
9
Very good
0
Average
2
Poor
2
Terrible
Nicolas G.

Easy to use, Great user interface, common sense features, great ROI, and amazing customer support

Used Daily for 2+ years
Reviewed on 2018/05/17
Review Source: Capterra

Great ROI, mainly from a drastic reduction in time spent taking registrations, setting up new sessions, and collecting outstanding balances from clients.

Pros

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

Cons

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jessica W.

Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer.

Used Daily for 6-12 months
Reviewed on 2017/05/26
Review Source: Capterra

Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work.

It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us.

It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program.

Airborne loves Amilia.

Pros

So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins.
We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year.
I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see.
Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible.
Customer service and support has been AMAZING.

Cons

I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee."

I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue.

It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;)

Response from Amilia

Amilia loves Airborne back! Thanks for your review Jessica :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katherine B.

Amilia Review

Used Daily for 2+ years
Reviewed on 2019/05/01
Review Source: Capterra

Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.

Pros

- User-friendly both for the administrator and the clients.
- Allows automatic RL24 Tax Receipts generation.
- Constant Contact list intergrated.
- Attendance lists and template lists made easy.
- Group-making and friends-pairing made easy.
-Mass editing of programs.
- Live online chat support.

Cons

- Custom post-dated payments on credit cards.
- Modifications/updates to post-dated credit card payments.
- No direct access to Constant Contact from participants, only from Account Owners.
- After mass generation of RL24, modification and further RL24 generations done one by one.
- Scheduling more or less effective.
- Restrictive for non-Amilia online money solution partners.
- No refunds straight onto credit cards from platform.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sheryl G.

Amilia a timesaving program

Used Weekly for 2+ years
Reviewed on 2017/04/21
Review Source: Capterra

We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work.

Pros

The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great.

Cons

The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Simon L.

Amilia is a time-saving platform with tons of features!

Used Daily for 2+ years
Reviewed on 2019/06/03
Review Source: Capterra

Amilia is a versatile software that is really easy to use. We could not do without it now that we adopted it!

Pros

Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation.
Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting.
Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented.

Cons

Simplification of the checkout process would be nice, especially in admin mode.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Amilia Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

30-day FREE Trial available.

$99 /month + 1% of transactions.

Amilia Features

  • API
  • Access Control
  • Custom Forms
  • Discount Management
  • Reporting & Statistics
  • eCommerce Management

  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration
  • eCommerce Integration

Additional information for Amilia

Key features of Amilia

  • Access control
  • Auto-billing & installment plans
  • Automated reconciliation
  • Automatic Backup
  • Automatic reminders
  • Barcode scanning
  • Billing management for invoices, payments and promotions
  • Booking management
  • CRM module helps to grow and manage client database
  • Client data securely stored, accessible to client and owner
  • Client database
  • Client selection and scheduling of desired events
  • Contract management
  • Create custom attendance lists based on client data
  • Customizable forms
  • Discount management
  • Email invitations & reminders
  • Facility scheduling
  • Generate sales summaries, end of shift reports and more
  • Inventory management
  • Member account access
  • Multi-location
  • Online booking
  • Online reservations
  • Online store integration streamlines additional transactions
  • Reporting & statistics
  • Sales reporting
  • Send targeted individual and group emails to clients
  • Set registration restrictions to cater for different clients
  • Skills tracking
  • Subscription services
  • Track email communications with dedicated dashboard feature
  • User rights management
  • Visitor registration
  • Waitlists
  • eStore website embeds to accept additional product purchases

Benefits

  • Amilia is a revenue-scaled subscription service based entirely online and accessible via all devices supporting the latest leading web browsers.
  • Online registration software streamlines membership and attendance management for events, activities or classes of all kinds.
  • Customizable forms and waivers ensure the collection of all required client information, saved securely to client accounts.
  • Multiple family members can be added to a single client account, with clients able to update saved details and view statements or account balances.
  • Create custom attendance lists based on client registration data, while restricting activity registration criteria to target certain attendees.
  • Amilia goes beyond registration to offer associated modules for eCommerce, reporting, communication, CRM, automated billing and fundraising management.
  • All Amilia plans include multiple users, unlimited contacts, secure data protection, automatic backups and a number of online support options.
  • Amilia FAQs

    Below are some frequently asked questions for Amilia.

    Q. What type of pricing plans does Amilia offer?

    Amilia offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Available

    30-day FREE Trial available.

    $99 /month + 1% of transactions.

    Q. What are the main features of Amilia?

    Amilia offers the following features:

    • Access control
    • Auto-billing & installment plans
    • Automated reconciliation
    • Automatic Backup
    • Automatic reminders
    • Barcode scanning
    • Billing management for invoices, payments and promotions
    • Booking management
    • CRM module helps to grow and manage client database
    • Client data securely stored, accessible to client and owner
    • Client database
    • Client selection and scheduling of desired events
    • Contract management
    • Create custom attendance lists based on client data
    • Customizable forms
    • Discount management
    • Email invitations & reminders
    • Facility scheduling
    • Generate sales summaries, end of shift reports and more
    • Inventory management
    • Member account access
    • Multi-location
    • Online booking
    • Online reservations
    • Online store integration streamlines additional transactions
    • Reporting & statistics
    • Sales reporting
    • Send targeted individual and group emails to clients
    • Set registration restrictions to cater for different clients
    • Skills tracking
    • Subscription services
    • Track email communications with dedicated dashboard feature
    • User rights management
    • Visitor registration
    • Waitlists
    • eStore website embeds to accept additional product purchases

    Q. Who are the typical users of Amilia?

    Amilia has the following typical customers:

    Mid Size Business, Public Administrations, Small Business

    Q. What languages does Amilia support?

    Amilia supports the following languages:

    English, French

    Q. What type of pricing plans does Amilia offer?

    Amilia has the following pricing plans:

    Subscription

    Q. Does Amilia support mobile devices?

    We do not have any information about what devices Amilia supports

    Q. What other apps does Amilia integrate with?

    Amilia integrates with the following applications:

    Wordpress

    Q. What level of support does Amilia offer?

    Amilia offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials