Sideline

Sideline

2 Numbers. 1 Phone.

3.7/5 (42 reviews)

Sideline Overview

Sideline is an iOS and Android app that adds a free work number to your smartphone. Just download the app, select your area code, and you'll have two phone numbers. With Sideline, your business and personal communication stay separated, but together on one device.

Instead of relying on VoIP or data connections, Sideline uses your existing carrier network and minutes. This gives you the same reliability as your regular number and splits the minutes you already have. For the majority of U.S. mobile customers, calling minutes are unlimited so Sideline calls won't cost extra.

Your Sideline number works just like regular phone number. You can call, text, send pictures and record a custom voicemail. Separate caller ID, notifications, and ringtones make it clear when someone is contacting your Sideliner number.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 16 others, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Sideline Reviews

Overall rating
3.7/5
64% positive reviews
19
Excellent
8
Very good
5
Average
2
Poor
8
Terrible
Nick P.

Works Perfectly - Increased Our Business By 60%

Used Daily for 2+ years
Reviewed on 2018/10/05
Review Source: Capterra

Best addition to our client/customer communications for 9 buck a month we ever made.

Pros

We use Sideline to make sure EVERY incoming call receive an "Immediate Text Message Response". Sideline knows if it was a mobile phone calling in. This is so important in the "Service Industry". People call our main Ooma VOIP online posted tele numbers (we have eight)... the Ooma numbers forward to our head technician.... If the head technician cannot take the call, or is on another line, then the incoming caller receives an AUTO TEXT MESSAGE the minute they hand up. Very Very Cool. The text message has a tele-phone number fo an Alternate Tech, a link to our web site, and a message thanking them for calling.

Cons

NONE !!! NONE WHAT-SO-EVER
The people leaving negative reviews are (in our opinion) not very bright. The Last thing you want some inquiry calling you to do Is: "Google" something they are looking for (find you), make the call and then not get you for whatever reason. Why not put a friggin' text message (with alternate tapeable tel number), a message with links, and image in their face the minute they hang up. Way better than losing the customer to another Google search. Think Different ! We don't lose customers anymore. YEA Sideline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela P.

Great Application for Collection purposes

Used Daily for 2+ years
Reviewed on 2019/09/12
Review Source: Capterra

It gives us the ability to enable another phone number to call delinquent customers. Very easy to set up and worth every penny !!!

Pros

Yes, we do use this application in order to get a new different phone number that my collectors can use when our regular number has been blocked for not very happy/delinquent customers. I was introduced to it for one of my employees, she used it before and it's a live saver. We do pay the yearly fee without a problem because it allows us to create and have another phone line available to us. Super easy to use. Has its own VM service, text mesg service. We use daily and it's a must for us.

Cons

The only suggestion I'd make would be to give the user the ability to change the phone number before the subscription expires. That wa you are not stuck with the same number for a whole year in case people end up blocking that number too.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

ADS

Used Daily for 1+ year
Reviewed on 2019/09/06
Review Source: GetApp

the messages that get from SIDELINE are confusing me with perceived missed calls and or messages from prospective clients. I would like an option to be able to receive communication in another format, perhaps email or op out.

I will be searching for an alternative if this issue cannot or will not be addressed or resolved. Thank you for allowing me to vent.

Pros

It's an alternative to having a second cell phone.
Customers recognize the area code as somewhat local.

Cons

ADS in the form of a message, on my alerts it shows as if I missed a call or have a text message from prospective client. I understand that Sideline is constantly working for us users to find better ways to use the app, but I rather receive these BETA request and news and information in the form of a email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Braden T.

An OK Cheap Start

Used Daily for 6-12 months
Reviewed on 2017/02/09
Review Source: Capterra

I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet.

Pros

Free. Works pretty well. Call quality same as any phone. Offers texting and calls.

Cons

Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Pamela C.

Convenient

Used Daily for 2+ years
Reviewed on 2018/03/29
Review Source: Capterra

Pros

Sideline works as a separate line on my phone. I use it as my business mobile number.

Cons

The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Sideline Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

New users can try Sideline 7-days for free.

After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.

Sideline Features

  • Caller ID
  • Chat

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Additional information for Sideline

Key features of Sideline

  • 2 Numbers. 1 Phone.
  • Auto-Reply
  • Business Texting
  • Number Porting
  • Team Number
  • Voicemail

Benefits

Sideline is the simplest business phone solution on the market. You can have a designated work number, without needing a work phone. All you need is an app on the smartphone you already have in your pocket.

You can stop using your personal number for work.

You don't need to pay for a complicated landline.

You no longer have to carry two devices to have two numbers.

You get to keep your personal number private.

Sideline FAQs

Below are some frequently asked questions for Sideline.

Q. What type of pricing plans does Sideline offer?

Sideline offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

New users can try Sideline 7-days for free.

After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.

Q. What are the main features of Sideline?

Sideline offers the following features:

  • 2 Numbers. 1 Phone.
  • Auto-Reply
  • Business Texting
  • Number Porting
  • Team Number
  • Voicemail

Q. Who are the typical users of Sideline?

Sideline has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Sideline support?

Sideline supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Q. What type of pricing plans does Sideline offer?

Sideline has the following pricing plans:

Subscription

Q. Does Sideline support mobile devices?

Sideline supports the following devices:

Android, iPhone

Q. What other apps does Sideline integrate with?

We do not have any information about what integrations Sideline has

Q. What level of support does Sideline offer?

Sideline offers the following support options:

FAQs, Forum, Knowledge Base, Online Support