Sideline

About Sideline
A second-phone number without a second phone that works better than VoIP or cloud based options.
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Reviews
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- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Convenient
Reviewed on 2018/03/29
Pros
Sideline works as a separate line on my phone. I use it as my business mobile number.
Cons
The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service to ditch the landline
Reviewed on 2021/08/09
Great product that does exactly what it says it will.
I also love the voice to text options, the...
Great product that does exactly what it says it will.
I also love the voice to text options, the ability to text from it.
The ability to set multiple away messages and switch them easily is also quite useful.
Pros
I was able to stop using a landline and add it to my cell phone. I have my office phone with me at all times now and can manage when it is answered and set to away etc. Along with being 1/8th the price of the landline I can also text directly with people instead of using my personal number or a service.
Cons
There really haven't been any con's to the software. I think I have had a total of 3 calls that were of unacceptable quality in more than 3 years of use, and I cannot even guarantee that the poor quality of the call was because of sideline.
Alternatives Considered
GrasshopperReasons for Choosing Sideline
I was able to save quite a bit and gain a ton of features by switching to the mobile option versus landline.Reasons for Switching to Sideline
Sideline just seemed like a better deal for my particular needs.Response from Pinger
Hey Ross,
Thank you for leaving such a detailed recounting of your experience using Sidelinewe truly appreciate the feedback and are very happy to hear how well everything has worked for you!
- Industry: Insurance
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
worst business practices
Reviewed on 2024/01/24
Pros
nothing they had no right to block my number because I made too many business calls
Cons
If you want to have every business contact you ever had if using side line for business blocked by sideline without telling you then use this company. You cant reach a person only emails and they repeat the same thing over and over they offer NOhelp
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great tool for collectors
Reviewed on 2020/04/09
It provides another option to reach those customers that already have your phone number blocked....
It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line.
Pros
It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs.
Cons
The increased the cost of the subscription. Other than that the product is great and offers great features for the price.
Response from Pinger
Thanks for sharing your feedback, Angela. We appreciate your honest review. Feel free to reach out if you ever need help with the app!
- Industry: Business Supplies & Equipment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Sideline Review
Reviewed on 2023/11/12
If the issues are resolved. It will be an excellent product.
If the issues are resolved. It will be an excellent product.
Pros
This product is cost effective. I would recommend it based on price only at this time.
Cons
I have been a loyal customer of Sideline since its inception, embracing the transition to a paid service with the understanding that existing customers would be Grandfathered at a rate of $69.99 per year. Unfortunately, this commitment has been breached, as evidenced by my recent charge of $129.99 plus tax on November 8, 2023. This review aims to address the significance of honoring agreements with customers and delve into the technical issues I have encountered since 2017, including problems with caller ID and the AI's functionality.
Sideline's failure to uphold the agreement to charge existing customers $69.99 annually is a breach of trust. The discrepancy between the promised Grandfathered rate and the actual charge of $129.99 plus tax erodes the foundation of customer satisfaction and trust. This not only reflects poorly on Sideline's commitment to its customers but also raises concerns about the transparency and integrity of its business practices.
The importance of honoring agreements cannot be overstated in a competitive market. Customers choose a service based on trust and reliability, and a breach of such agreements undermines these fundamental elements. This not only leaves existing customers disillusioned but also dissuades potential customers from trusting Sideline's commitment to fair and transparent dealings.
Since 2017, my experience with Sideline has been marred by persistent technical problems, significantly impacting the overall utility of the service. The caller ID function consistently fails to display the correct name or number, leading to confusion and potentially missed communications. Furthermore, calls often display incorrect phone numbers, further exacerbating the issue.
The AI feature, designed to enhance user experience, has proven ineffective. It fails to address queries accurately, often requiring multiple attempts to obtain a satisfactory response. This not only diminishes the efficiency of the service but also hampers the user's ability to rely on Sideline for effective communication.
These technical shortcomings have significantly diminished my overall perception of Sideline services. The breach of the agreement, coupled with persistent technical issues, raises concerns about the company's commitment to providing a reliable and customer-centric service. Such problems may not only tarnish existing customer relationships but also deter potential customers from choosing Sideline over competitors.
Sideline must prioritize resolving these issues promptly to salvage its reputation and maintain customer satisfaction. Addressing these technical drawbacks would not only enhance the user experience but also contribute to the overall improvement of the product. This, in turn, could lead to increased customer loyalty, positive reviews, and a more competitive position in the market.
Sideline FAQs
Below are some frequently asked questions for Sideline.Q. What type of pricing plans does Sideline offer?
Sideline offers the following pricing plans:
- Starting from: US$9.99/month
- Pricing model: Subscription
- Free Trial: Available
New users can try Sideline 7-days for free. After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.
Q. Who are the typical users of Sideline?
Sideline has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Sideline support?
Sideline supports the following languages:
Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Sideline support mobile devices?
Sideline supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Sideline integrate with?
We do not have any information about what integrations Sideline has
Q. What level of support does Sideline offer?
Sideline offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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