Sideline

Sideline

2 Numbers. 1 Phone.

3.5/5 (34 reviews)

Sideline Overview

Sideline is an iOS and Android app that adds a free work number to your smartphone. Just download the app, select your area code, and you'll have two phone numbers. With Sideline, your business and personal communication stay separated, but together on one device.

Instead of relying on VoIP or data connections, Sideline uses your existing carrier network and minutes. This gives you the same reliability as your regular number and splits the minutes you already have. For the majority of U.S. mobile customers, calling minutes are unlimited so Sideline calls won't cost extra.

Your Sideline number works just like regular phone number. You can call, text, send pictures and record a custom voicemail. Separate caller ID, notifications, and ringtones make it clear when someone is contacting your Sideliner number.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 16 others, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Sideline Reviews

Overall rating
3.5/5
59% positive reviews
15
Excellent
5
Very good
4
Average
2
Poor
8
Terrible
Nick P.

Works Perfectly - Increased Our Business By 60%

Used Daily for 2+ years
Reviewed on 2018/10/05
Review Source: Capterra

Best addition to our client/customer communications for 9 buck a month we ever made.

Pros

We use Sideline to make sure EVERY incoming call receive an "Immediate Text Message Response". Sideline knows if it was a mobile phone calling in. This is so important in the "Service Industry". People call our main Ooma VOIP online posted tele numbers (we have eight)... the Ooma numbers forward to our head technician.... If the head technician cannot take the call, or is on another line, then the incoming caller receives an AUTO TEXT MESSAGE the minute they hand up. Very Very Cool. The text message has a tele-phone number fo an Alternate Tech, a link to our web site, and a message thanking them for calling.

Cons

NONE !!! NONE WHAT-SO-EVER
The people leaving negative reviews are (in our opinion) not very bright. The Last thing you want some inquiry calling you to do Is: "Google" something they are looking for (find you), make the call and then not get you for whatever reason. Why not put a friggin' text message (with alternate tapeable tel number), a message with links, and image in their face the minute they hang up. Way better than losing the customer to another Google search. Think Different ! We don't lose customers anymore. YEA Sideline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Braden T.

An OK Cheap Start

Used Daily for 6-12 months
Reviewed on 2017/02/09
Review Source: Capterra

I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet.

Pros

Free. Works pretty well. Call quality same as any phone. Offers texting and calls.

Cons

Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Pamela C.

Convenient

Used Daily for 2+ years
Reviewed on 2018/03/29
Review Source: Capterra

Pros

Sideline works as a separate line on my phone. I use it as my business mobile number.

Cons

The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Excellent Option for Freelancers

Used Daily for 1+ year
Reviewed on 2018/10/16
Review Source: Capterra

Sideline lets me have a work phone and a personal phone without actually needing to have two phones. Great service.

Pros

Sideline make it very easy for me to neatly divide my work calls and texts from my friends. I work as a freelancer so it's super nice to know when an editor might be calling vs a friend. Being able to text from my second number is great as well.

I'm told you are also able to bring your number with you if you ever grow your business to the point of wanting a standard desk phone, which is a great feature, but I've not done it.

Cons

Very little. Works great and I have no complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
W. shawn W.

Not close to even being "professional" grade

Used Daily for 1-5 months
Reviewed on 2016/07/05
Review Source

I am currently involved in several different businesses and need separate phone lines for each in order to text or call clients. However, I do not want to have separate phones. Sideline does not allow for the use of a fully individuated phone number (e.g., calling out from the same number as calling in), especially when a competitor app is installed. If you are looking for communication and confidence in the use of an app that allows you to separate personal from professional securely, and thus allow clients not to access your private information, this may not be the app for you. Instead, you may have to use Caller ID block in order to "rectify this scenario" which opens a whole host of other communication issues with clients (some don't answer blocked calls, some automatically reject blocked calls, etc.)

Customer service appears to take a lackadaisical approach, stating they know this is a known issue, and it is "common", but is not aware of plans to fix the common, known issue. I have used customer service on two different occasions and been informed on both occasions by separate customer service representatives that the system had a glitch that did not allow them to see my trouble ticket. When I was not a customer, I had inquired about the actual service through the same ticket system and been in contact with yet another representative multiple times within a 24 hour period.

Pros

The app is a free app with the potential to be really good if programmed correctly.

Cons

Customer service doesn't appear to respond in a timely fashion. Also, having a ticket management system that closes out a ticket after 3 days of inactivity without responding in said time is counterintuitive and frustrating to the user.

The app does not use a distinct dialer like Line2 or even Google Voice.

The app does not allow for the use of multiple lines coming in (even in the paid version). I am assuming this is for security purposes, but in some cases multiple lines are necessary.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Sideline Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

New users can try Sideline 7-days for free.

After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.

Sideline Features

  • Caller ID
  • Chat

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for Sideline

Key features of Sideline

  • 2 Numbers. 1 Phone.
  • Auto-Reply
  • Business Texting
  • Number Porting
  • Team Number
  • Voicemail

Benefits

Sideline is the simplest business phone solution on the market. You can have a designated work number, without needing a work phone. All you need is an app on the smartphone you already have in your pocket.

You can stop using your personal number for work.

You don't need to pay for a complicated landline.

You no longer have to carry two devices to have two numbers.

You get to keep your personal number private.

Sideline FAQs

Below are some frequently asked questions for Sideline.

Q. What type of pricing plans does Sideline offer?

Sideline offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

New users can try Sideline 7-days for free.

After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.

Q. What are the main features of Sideline?

Sideline offers the following features:

  • 2 Numbers. 1 Phone.
  • Auto-Reply
  • Business Texting
  • Number Porting
  • Team Number
  • Voicemail

Q. Who are the typical users of Sideline?

Sideline has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Sideline support?

Sideline supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Q. What type of pricing plans does Sideline offer?

Sideline has the following pricing plans:

Subscription

Q. Does Sideline support mobile devices?

Sideline supports the following devices:

Android, iPhone

Q. What other apps does Sideline integrate with?

We do not have any information about what integrations Sideline has

Q. What level of support does Sideline offer?

Sideline offers the following support options:

FAQs, Forum, Knowledge Base, Online Support