TouchPoint

TouchPoint

Church management system with open source software

4.3/5 (229 reviews)

TouchPoint Overview

The TouchPoint mobile app offers full, bilateral integration with the TouchPoint church management system. When a user updates his or her contact information in the app, the changes are reflected in the TouchPoint database. Built by the Church for the Church.

An affordable platform for tracking critical information about your ministry and those you serve. Mobile access with iPhone and Android apps, online giving and registration, check-in for children or events, real time attendance tracking, group and volunteer management, customizable email templates, task management, context help, and superior search abilities to deliver that fine-tuned and exact group of people you are targeting for ministry and communication.

The system allows users to manage individuals and families within the church database, set criteria for automatically refreshed member status flags, merge duplicated profiles, attach documents to member profiles, and approve volunteer applications. Members can view and update their own individual and family information, upload photographs, register for events, make online donations, and view their contribution records.

TouchPoint enables users to set up events, customize registrations, set different registration fees for members and staff, check members into events and services, take individual attendance or headcounts, keep track of members who have stopped regularly attending, and more.

Users can accept contributions through the online giving portal, or manually enter offline transactions and scan in checks, creating a complete donation record for both the church and individual donors. TouchPoint provides users with tools to track giving histories, habits, and monitor pledges, and the built-in reporting tool can be used to identify new givers, top donors, and variances in giving.

Pricing

Starting from
US$600,00/year
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

TouchPoint Reviews

Overall rating
4.3/5
88% positive reviews
101
Excellent
100
Very good
23
Average
4
Poor
1
Terrible
Pamela H.

Great, user friendly tool for church management

Used Daily for 6-12 months
Reviewed on 2018/03/26
Review Source: Capterra

Pros

The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily through a simple link on our website has increased contributions, tithes, and offerings by quite a bit. TouchPoint also allows our pastors to know who has visited with whom and also for our senior pastor to assign tasks to associate pastors; effectively delegating tasks and visits across the entire pastoral staff. As the financial secretary, I utilize the Touch Point software for keeping up with contribution records as well as yearly capital pledge campaigns. The software has the ability to compile financial data and run easy reports. Over all, I love the "user friendliness" of the software. It seems to be designed along the lines of some popular social media forums and it is extremely easy to navigate. Over all, the software gets an A from Woodlawn Baptist Church.

Cons

The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to input information regarding their visit on the app. It has been mentioned several times that it would make the software/system much more attractive if they were to access and update information within the mobile app instead of waiting until the end of their visit/day when they are sitting back at their desks, in front of a computer to input all of the necessary information that they would like to include about the visitation/events of the day and to pass on that information to the rest of the staff.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Adam R.

TouchPoint is an Organization Tool for the Church, By the Church

Used Daily for 1+ year
Reviewed on 2017/02/16
Review Source: Capterra

A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use.

Ease of Use
After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day.

On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information.

After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc.

One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page.

All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

Pros

Ease of use, detailed people management, easy and customizable exports, children's ministry check-in, mobile access, powerful search feature.

Cons

Only real con is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jay C.

TouchPoint is a MUST HAVE Church Management Solution for any Church

Used Daily for 2+ years
Reviewed on 2017/03/01
Review Source: Capterra

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations.

They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality.

We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church.

One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device.

As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff.

One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis.

If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

Pros

Intuitive
Easy to use
Great support and customer service
Mobile adaptive interface
Frequent software updates and improvements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kathy B.

TouchPoint is a wonderful Member Management Software

Used Daily for 2+ years
Reviewed on 2017/02/20
Review Source: Capterra

I have used several other Member Management Softwares/Systems over the years and TouchPoint is the most user-friendly one I have experienced. The Annual Cost is surprisingly low compared to the tremendous features they offer. Before switching to BVCMS, which become TouchPoint, I was on the lookout for a system that would be more affordable for our Satellite Campus, yet offered the same features I was used to from the expensive Software/System. I was surprised at their cost then even more pleasantly surprised at the features they offered. I have recommended TouchPoint to many other Ministry Assistants as a system that is "worth the time to switch over to" due to the ease of use for them AND THEIR VOLUNTEERS. It is one of the very best I have experienced.

Pros

Features - some of the Best I have experienced

Cons

They do not have an Account Financial System integrated into Touchpoint. I use Quick Books for my accounting so I have to input my financials (Tithes, Mission Trips, etc). from Touchpoint to Quick Books.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa V.

Always the Best Service

Used Daily for 2+ years
Reviewed on 2017/02/17
Review Source: Capterra

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

Pros

Flexibility, ease of use, cost, customer service, continued upgrades and features

Cons

Mobile features are still limited and sometimes difficult (but I expect it will be improving, as your product always does!); some features assume understanding by the user but aren't clear. I hit a few little glitches due to our small church needing specialized features for our events which don't exist in TouchPoint, or that I in my ignorance I am not aware of. I agree it's often user error. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

TouchPoint Pricing

Starting from
US$600,00/year
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

30-day free trial, no credit card required.

0-25000 active records - $2 per record per month (paid annually) or $2.40 per record per month (paid monthly)
Over 25000 active records - $1 per additional record per month (annually) or $1.20 per additional per record per month (monthly)

Additional features can be purchased on a subscription basis.

TouchPoint Features

  • Access Control
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Credit Card Processing
  • Custom Fields
  • Electronic Payments
  • Email Integration

  • API
  • Activity Dashboard
  • Communication Management
  • Contact Database
  • Contact Management
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for TouchPoint

Key features of TouchPoint

  • Additional custom data fields
  • Advanced search builder
  • Attach documents to profiles
  • Attendance tracking
  • Barcode-based check-in
  • Custom status flags
  • Customizable automated membership process
  • Find and merge duplicates
  • Full contact history
  • Granular roles & permissions
  • Individual and family photos
  • Integrates with Mailchimp for newsletters
  • Member linking into families
  • Online contribution statements
  • Online event registration
  • Online giving
  • Paid and free registrations
  • Private staff notes
  • Recurring donations
  • Self check-in
  • Ticketing for special events
  • USPS address verification
  • Volunteer application approvals
  • Volunteer management calendar
  • iOS and Android apps

Benefits

Volunteers can register for and manage their own assignments, request substitutions for any commitments they cannot meet with automatic request tracking and swapping with the first responder, and event check-in records attendance of volunteers and substitutes.

Attendance can be taken using printed rosters, barcode scanning, through the mobile app, or any combination of these, with options for both individual and headcount attendance.

Members can make one-off and recurring donations through the online giving portal, users can manually enter contributions and scan checks, and create giving histories, contribution statements and summary reports.

TouchPoint’s search builder enables users to draw on over 250 selection criteria to create user lists based on demographics, attendance, giving, and more, and use these lists to target communications, produce reports, add members to groups, and create member status flags.

Users can send customizable emails and text messages directly from the database, personalized for each member, with email open link tracking, and the option to include special links to allow event registration directly from with the email.

TouchPoint FAQs

Below are some frequently asked questions for TouchPoint.

Q. What type of pricing plans does TouchPoint offer?

TouchPoint offers the following pricing plans:

Starting from: US$600,00/year

Pricing model: Free, Open Source, Subscription

Free Trial: Available

30-day free trial, no credit card required.

0-25000 active records - $2 per record per month (paid annually) or $2.40 per record per month (paid monthly)
Over 25000 active records - $1 per additional record per month (annually) or $1.20 per additional per record per month (monthly)

Additional features can be purchased on a subscription basis.

Q. What are the main features of TouchPoint?

TouchPoint offers the following features:

  • Additional custom data fields
  • Advanced search builder
  • Attach documents to profiles
  • Attendance tracking
  • Barcode-based check-in
  • Custom status flags
  • Customizable automated membership process
  • Find and merge duplicates
  • Full contact history
  • Granular roles & permissions
  • Individual and family photos
  • Integrates with Mailchimp for newsletters
  • Member linking into families
  • Online contribution statements
  • Online event registration
  • Online giving
  • Paid and free registrations
  • Private staff notes
  • Recurring donations
  • Self check-in
  • Ticketing for special events
  • USPS address verification
  • Volunteer application approvals
  • Volunteer management calendar
  • iOS and Android apps

Q. Who are the typical users of TouchPoint?

TouchPoint has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does TouchPoint support?

TouchPoint supports the following languages:

English

Q. What type of pricing plans does TouchPoint offer?

TouchPoint has the following pricing plans:

Free, Open Source, Subscription

Q. Does TouchPoint support mobile devices?

TouchPoint supports the following devices:

Android, iPhone, iPad

Q. What other apps does TouchPoint integrate with?

TouchPoint integrates with the following applications:

Pushpay, Twilio Communications Cloud

Q. What level of support does TouchPoint offer?

TouchPoint offers the following support options:

Knowledge Base, Online Support