TouchPoint

A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use.

Ease of Use
After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day.

On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information.

After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc.

One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page.

All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations.

They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality.

We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church.

One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device.

As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff.

One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis.

If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

I have used several other Member Management Softwares/Systems over the years and TouchPoint is the most user-friendly one I have experienced. The Annual Cost is surprisingly low compared to the tremendous features they offer. Before switching to BVCMS, which become TouchPoint, I was on the lookout for a system that would be more affordable for our Satellite Campus, yet offered the same features I was used to from the expensive Software/System. I was surprised at their cost then even more pleasantly surprised at the features they offered. I have recommended TouchPoint to many other Ministry Assistants as a system that is "worth the time to switch over to" due to the ease of use for them AND THEIR VOLUNTEERS. It is one of the very best I have experienced.

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.