RedPodium

Pros

Our small non-profit organization hosts a number of bike rides throughout the year, and RedPodium is an easy way for us to run our ride registration. The software is intuitive on the back end. It's easy to set up the registration pages to collect any kind of information we may want to collect from our riders, from shirt size to experience level to demographic information to offering them additional purchases and opportunities to donate. Then, on-site, it is SUPER easy to set up our volunteers to check people in. It takes virtually no training to use the app. It's just that easy.

IT's also easy to me to pull registrant data and other reports.

Another great thing -- the pages are easily customized to fit our organization's branding, so it doens't feel to the registrant that they've necessarily left our site for someplace else entirely.

Cons

We enter a LOT of coupon codes for each ride because members to our organization get a discount on the rides. The Global Coupon Code function would allow us to only enter the codes once, but some rides have a higher level of discount, and once you enter the code (their member number) as a Global Code, it can't be added as a code to an individual ride. We end up having to enter the codes (about 2,000 of them) into each ride (about 30 a year), which is time consuming. The coupon code function is great, but I don't think it was intended to be used at the scale we use it.

Pros

It is simple and easy to set up, but the most impressive part of the experience has been the timely support.

Cons

Can't think of anything. This solution handles registrations and their associated financial very well.

Pros

I was a long-time Active.com user, and Red Podium is MUCH better. Here's why:

Lower cost to me. (No mandatory fee, and lower per-transaction fees).

Great customer support.

Quick payment. I get paid every day. For a small business like ours, that's important! Much better than the twice-a-month payment most other companies offer.

Easy to use. (Yeah, all this stuff is a pain the first time you try it, but once you get the hang...)

AND... Red Podium doesn't poke around in my business! Active.com was always trying to sell stuff to my customers, sending them emails that they didn't ask for, even promoting competing events on my registration page.

I would definitely recommend Red Podium to other.

Cons

My only complaint is that there used to be phone support available immediately during business hours. They have switched this to chat support, and there is often a delay before they get back. Having said that, the response time is SUPER good. None of this "back at you in three days" stuff. It's usually within minutes. If you have a complicated question you can always schedule a phone call session. The support staff is superb -- friendly and smart.

Pros

There are many things that I appreciate in RedPodium. If I had to pick one...the RedPodium customer support is amazing! There are a variety of ways that I have received quick and effective support - articles, videos, live chats and scheduled phone calls.

Cons

I would have liked the ability to change the graphic on the Social Proof. Since that was not possible, I chose not to use a feature that I was very excited about.

Pros

The software is intuitive and quite user-friendly. Lots of functionality and can be customized for event-specific needs.

Cons

Occasional "glitches" in our very complex site, but the RedPodium team is always right there to help!