HouseCall

HouseCall

Web-based work order management software

4.7/5 (1995 reviews)

HouseCall Overview

HouseCall, offered by Codefied, is a cloud-based work order management software that enables service professionals and customers to schedule, invoice, and dispatch field management jobs. The product caters to the needs of small & mid-sized companies, as well as for self-employed service professionals.

HouseCall offers scheduling & dispatching features that enable users to manage their dispatch calendars from web-based or mobile devices, and keep a track of job status across a work-order life cycle. The product also maintains a database of customer related information including customer profile, jobs history, and payments & invoices data, keeping a detailed record of transaction history. In-app messaging feature of the product enables centralized messaging with the customer, making job-flows more efficient. HouseCall offers a live map functionality that enables the tracking of daily routes & employee locations, and map service addresses. The software also offers automation in invoices & payments collections with features such as auto-generation & dispatch of invoices, accepting credit card payments online or through phones, and scanning or keying cards without having to swipe them.

HouseCall has a database of all types of service professionals including, handyman, plumbers, electricians, house maids, carpet cleaners, window washers, locksmiths, and pest control, among others. The product offers calendar synchronization with Google calendars and integration with third-party accounting software’s such as QuickBooks.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

HouseCall Reviews

Overall rating
4.7/5
96% positive reviews
1592
Excellent
333
Very good
43
Average
17
Poor
10
Terrible
Brian E.

Housecall Pro Getting Better With Age.

Used Daily for 2+ years
Reviewed on 2019/09/24
Review Source: Capterra

We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.

Pros

Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app.

Cons

Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer D.

Great Product

Used Daily for 2+ years
Reviewed on 2019/09/23
Review Source: Capterra

MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call

Pros

The owners were use too and liked a different dispatching/invoicing system. When I was hired as the Office Manager I was trained to use that system but always felt like it was out dated and not user friendly. I ran across an ad for house call pro on social media. I immediately loved what I saw, the ease of the program and how customers could make payments online and leave reviews for our business and technician experience. I showed the owners and we made the switch to housecall pro and have never regretted it.

Cons

I wish the system could notify me when my technicians went in route, started there job and finished there job. Wish some sort of push notification or a chime when the dash board is open

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ben H.

HCP listens

Used Daily for 6-12 months
Reviewed on 2019/09/20
Review Source: Capterra

We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services.

Pros

I like that a conference call was set up with me to discuss a major issue I had with billing multiple contact/dept clients. They listened to my concerns and within 2 hours made a change to the software they we now utilize on a weekly basis.

Cons

There's still a few buttons that need to be accessible a little easier. For instance, the client search has too many steps to be the single most used button. (that's why we have hcp is to keep track of our clients info etc. (too many un-needed steps). You've made me click the client page, then I have to select the search bar... which happens to be on the opposite end of the screen. Either have the search bar auto fill (start curser there) so we can click client, and then start typing the clients name, or (my preference) add the search bar to the header and have it accessible from every page.

2nd biggest fix requested: I really wish we would get a notification similar to when a invoice doesn't connect with QBO properly for when our text and emails don't go through to the client. We love the software so much that we use the omw, finish tabs as well as sending estimates via email... and it's frustrating hearing the client didn't receive the notification only to then learn we had a missing letter or wrong digit etc. that we could have caught initially. It makes the client feel like we've forgotten them when they are expecting the notification and we do our part, but they don't receive it.... and we don't know that it didn't get completed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
William K.

Why House Call Pro

Used Daily for 1+ year
Reviewed on 2019/09/21
Review Source: Capterra

My availability calander being available to customers who visit my website is the number one reason I've doubled my business in the past year.
I'm thrilled with it.

Pros

About a year ago I got a call from someone from House Call Pro requesting to schedule a demo on my laptop.
I requested an in person demo.
I went to San Diego and talked with the amazing people there.
I was told I could have a software that would allow my customers to schedule an appointment online from my website. I was floored because I was looking for exactly that. Plus they could set me up so after I was finished with a service call I could send my customer an invoice that they could use to pay me with a credit card and also I could use the software to record that they payed by check or cash as well. I would have a complete CRM and at a very affordable price.

Cons

I realized early on that in order for me to benefit from using this software I'd have to really use it to it's full potential.
Most if the time if I dropped the ball it was because I did not fully utilize the full capacity of the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Barry C.

House call review

Used Daily for 2+ years
Reviewed on 2019/09/20
Review Source: Capterra

Pros

App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible.

Cons

Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential.
Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate.
While the organization of the web based platform is truly superior, the navigation is not.
I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”.
With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole.
I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out.
Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

HouseCall Pricing

Starting from
N/A
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month

HouseCall Features

  • Automatic Notifications
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for HouseCall

Key features of HouseCall

  • Accept payments directly from phones
  • Advanced reporting
  • Automate OMW notifications
  • Billing & invoicing module
  • Centralized messaging with customers
  • Customer database module
  • GPS vehicle tracking
  • Generating & dispatching invoices
  • Google Calendar online integration
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Calendar
  • Live maps
  • Low-fee credit card processing
  • Real-time dispatching
  • Scheduling & dispatching
  • Send out reminders
  • Unlimited email re-marketing
  • iOS and Android Apps

Benefits

● HouseCall removes paperwork and automates payments, enabling service providers to focus on the core job.
● The scheduling & dispatch module of the product enables business owners to manage dispatch calendars of employees, tracking the status of their jobs from start to the end.
● The product offers iOS and Android apps that are synced in real-time with its desktop software, enabling users to view their dispatch views, take payments, and view their next dispatch location on their smartphones.
● HouseCall enables the generation of automated invoices, and capture of payments instantly through credit card scanning on smartphones.
● The product offers flexible pricing options with the capability to offer monthly, semi – annual, and annual pricing plans.

HouseCall FAQs

Below are some frequently asked questions for HouseCall.

Q. What type of pricing plans does HouseCall offer?

HouseCall offers the following pricing plans:

Pricing model: Free, One Time License, Subscription

Free Trial: Not Available

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month

Q. What are the main features of HouseCall?

HouseCall offers the following features:

  • Accept payments directly from phones
  • Advanced reporting
  • Automate OMW notifications
  • Billing & invoicing module
  • Centralized messaging with customers
  • Customer database module
  • GPS vehicle tracking
  • Generating & dispatching invoices
  • Google Calendar online integration
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Calendar
  • Live maps
  • Low-fee credit card processing
  • Real-time dispatching
  • Scheduling & dispatching
  • Send out reminders
  • Unlimited email re-marketing
  • iOS and Android Apps

Q. Who are the typical users of HouseCall?

HouseCall has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does HouseCall support?

HouseCall supports the following languages:

English

Q. What type of pricing plans does HouseCall offer?

HouseCall has the following pricing plans:

Free, One Time License, Subscription

Q. Does HouseCall support mobile devices?

HouseCall supports the following devices:

Android, iPhone

Q. What other apps does HouseCall integrate with?

HouseCall integrates with the following applications:

Google Calendar, QuickBooks

Q. What level of support does HouseCall offer?

HouseCall offers the following support options:

Online Support, Phone Support