Vonigo

4.5 (77)
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Cloud-based Field Service Software

About Vonigo

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting and taxes. The software can be accessed on any device including tablets and mobile devices using browser based apps.

Vonigo lets users streamline business services by offering features such as work order management, client relationship management, online payments and invoicing, quote management using mobile tools and inventory management. The software provides a user directory and a complete history of interactions with every customer, as well as helps to capture digital signatures on quotes, work orders, invoices & contracts and provides location-based reports. Vonigo’s online booking engine integrates with the customer’s existing website to improve the customer experience and can be configured to meet the customer’s needs.

The tool also automates the delivery routes and dispatching process and integrates with third party applications such as QuickBooks and Google Analytics for accounting, reporting and analytics. There is also a call center facility to manage calls from a dashboard and role-based user permission settings to improve security.

Vonigo supports businesses of all sizes including single-location businesses, franchises and multi-location enterprises. The solution has a wide clientele list including companies such as ranging from startups to the Fortune 500.


Key benefits of Vonigo

? Vonigo helps to schedule & manage teams efficiently with location-based optimization support and drag & drop functionality to maximize productivity.
? The software helps in customer relationship management by managing, assigning, tracking and completing inbound client requests.
? Vonigo comes complete with estimating, invoicing, and payments to streamline key operational functions.
? Vonigo offers pre-built, configurable business reports that provide insights into the company’s financial service, sales and customer health.
? The product integrates with Google Analytics to optimize campaigns, increase revenue and improve conversions.
? Security of the data stored is ensured by SSL encryption, intrusion detection, firewall protection and a 99.99% uptime of global infrastructure.


Images

Vonigo Software - Vonigo can be accessed on any device type including tablets and smartphones
Vonigo Software - Vonigo helps manage client relations
Vonigo Software - Vonigo helps define sales territories and schedule teams efficiently
Vonigo Software - Vonigo offers tools for scheduling teams efficiently
Vonigo Software - Vonigo provides dispatch and route automation features
Vonigo Software - Vonigo provides users with dashboard features
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Vonigo video
Vonigo Software - Vonigo can be accessed on any device type including tablets and smartphones
Vonigo Software - Vonigo helps manage client relations
Vonigo Software - Vonigo helps define sales territories and schedule teams efficiently
Vonigo Software - Vonigo offers tools for scheduling teams efficiently
Vonigo Software - Vonigo provides dispatch and route automation features
Vonigo Software - Vonigo provides users with dashboard features

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4.5 (77)
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Starting Price

US$98.00
month
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month

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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.5 /5
(77)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.6/5

Already have Vonigo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 77
Samuel
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customizable Software

Reviewed on 2019/11/20

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One...

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay.
The have a more robust call center feature that has helped us record customer service reps performance.

Pros

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs.
The ability to automate invoicing, estimate follow ups, via email and text messaging.
They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient.
If you don't like change, don't buy this software:)

Cons

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software.
The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

Lucas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful, comprehensive, and reliable software that does everything we need and IS SCALABLE.

Reviewed on 2017/05/09

Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is...

Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.

Pros

It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Cons

Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

Reed
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Reviewed on 2018/07/18

easy to implement - Team in Support has become essential really helps.

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Loraine
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Overall, the software has a lot of good features & can hold a lot of information, very...

Reviewed on 2018/02/20

Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

Monica
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vonigo Review

Reviewed on 2019/04/04

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients...

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients details.

Pros

User friendly, and the ease in which you can schedule and see the appointments.

Cons

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

Response from Vonigo

Hi Monica,

Thanks for the great review. In terms of the schedule block off period, it's in place for online booking, but it can be reduced. We will reach out to discuss this and also how invoices can be emailed in two clicks or taps.

Vonigo

Showing 5 reviews of 77 Read all reviews

Vonigo FAQs

Below are some frequently asked questions for Vonigo.

Vonigo offers the following pricing plans:

  • Starting from: US$98.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starter: $98 per user/month Professional: $119 per user/month Premium: $139 per user/month

Vonigo has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Vonigo supports the following languages:

English

Vonigo supports the following devices:

Android (Mobile), iPhone (Mobile)

Vonigo integrates with the following applications:

Google Analytics 360, Google Calendar, QuickBooks Online, QuickBooks Online Advanced, authorize.net

Vonigo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Vonigo.