Vonigo

Cloud-based Field Service Software

4,7 /5 (71 reviews) Write a Review!

Vonigo Overview

What is Vonigo?

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting and taxes. The software can be accessed on any device including tablets and mobile devices using browser based apps.

Vonigo lets users streamline business services by offering features such as work order management, client relationship management, online payments and invoicing, quote management using mobile tools and inventory management. The software provides a user directory and a complete history of interactions with every customer, as well as helps to capture digital signatures on quotes, work orders, invoices & contracts and provides location-based reports. Vonigo’s online booking engine integrates with the customer’s existing website to improve the customer experience and can be configured to meet the customer’s needs.

The tool also automates the delivery routes and dispatching process and integrates with third party applications such as QuickBooks and Google Analytics for accounting, reporting and analytics. There is also a call center facility to manage calls from a dashboard and role-based user permission settings to improve security.

Vonigo supports businesses of all sizes including single-location businesses, franchises and multi-location enterprises. The solution has a wide clientele list including companies such as ranging from startups to the Fortune 500.

Vonigo Overview

Pricing

Starting from
US$98,00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month


Vonigo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Vonigo can be accessed on any device type including tablets and smartphones
Vonigo helps manage client relations
Vonigo helps define sales territories and schedule teams efficiently
Vonigo offers tools for scheduling teams efficiently
Vonigo provides dispatch and route automation features
Vonigo provides users with dashboard features
Vonigo video Vonigo screenshot: Vonigo can be accessed on any device type including tablets and smartphones Vonigo screenshot: Vonigo helps manage client relations Vonigo screenshot: Vonigo helps define sales territories and schedule teams efficiently Vonigo screenshot: Vonigo offers tools for scheduling teams efficiently Vonigo screenshot: Vonigo provides dispatch and route automation features Vonigo screenshot: Vonigo provides users with dashboard features

Vonigo Reviews

Vonigo Reviews

Overall rating
4,7
/
5
Excellent
52

Very good
17

Average
1

Poor
0

Terrible
1

Value for Money
4,7
Features
4,5
Ease of Use
4,4
Customer Support
4,8
97% recommended this app
Sawyer W.

Completely Custom Solution!!


Kyle T.

Overall, it's been fantastic.

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!


Reed G.

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

easy to implement - Team in Support has become essential really helps.


Verified Reviewer

Continues to work for a nationwide business.


Kate B.

What I love about Vonigo

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.


Sawyer W.
Industry: Automotive
Company size: 11-50 Employees

Completely Custom Solution!!

Used Daily for 1+ year
Reviewed on 2019/05/21
Review Source: Capterra

Pros

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of.

On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city.

The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all.

All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Cons

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else.

Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kyle T.

Overall, it's been fantastic.

Used Daily for 6-12 months
Reviewed on 2018/02/14
Review Source: Capterra

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Reed G.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Used Daily for 2+ years
Reviewed on 2018/07/18
Review Source: Capterra

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Consumer Services
Company size: 11-50 Employees

Continues to work for a nationwide business.

Used Daily for 1+ year
Reviewed on 2020/11/11
Review Source: Capterra

Pros

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

Cons

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kate B.
Industry: Consumer Services
Company size: 2-10 Employees

What I love about Vonigo

Used Daily for 2+ years
Reviewed on 2020/07/13
Review Source: Capterra

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,1/10
Based on 71 user ratings
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Vonigo Pricing

Vonigo Pricing

Starting from
US$98,00/month
Free Trial
Subscription
Value for money

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month

Starter: $98/user/month
Professional: $119/user/month
Premium: $139/user/month

Value for Money
4,7/5
Based on 71 user ratings
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Vonigo Features

Vonigo Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,5/5
Based on 71 user ratings
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Categories

Additional information for Vonigo

Additional information for Vonigo

Key features of Vonigo

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

Benefits

● Vonigo helps to schedule & manage teams efficiently with location-based optimization support and drag & drop functionality to maximize productivity.
● The software helps in customer relationship management by managing, assigning, tracking and completing inbound client requests.
● Vonigo comes complete with estimating, invoicing, and payments to streamline key operational functions.
● Vonigo offers pre-built, configurable business reports that provide insights into the company’s financial service, sales and customer health.
● The product integrates with Google Analytics to optimize campaigns, increase revenue and improve conversions.
● Security of the data stored is ensured by SSL encryption, intrusion detection, firewall protection and a 99.99% uptime of global infrastructure.

Vonigo FAQs

Vonigo FAQs

Below are some frequently asked questions for Vonigo.

Q. What type of pricing plans does Vonigo offer?

Vonigo offers the following pricing plans:

Starting from: US$98,00/month

Pricing model: Subscription

Free Trial: Not Available

Starter: $98/user/month Professional: $119/user/month Premium: $139/user/month

Q. What are the main features of Vonigo?

Vonigo offers the following features:

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

Q. Who are the typical users of Vonigo?

Vonigo has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Vonigo support?

Vonigo supports the following languages:

English

Q. Does Vonigo support mobile devices?

Vonigo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Vonigo integrate with?

Vonigo integrates with the following applications:

AskNicely, Authorize.net, Google Analytics, Google Calendar, Nectar Desk, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Online Advanced

Q. What level of support does Vonigo offer?

Vonigo offers the following support options:

Phone Support, FAQs, Video Tutorials, Knowledge Base, Online Support