NetFacilities

NetFacilities

Facilities and Maintenance Management Solutions

4.5/5 (118 reviews)

NetFacilities Overview

NetFacilities is the #1 multi-site, multi-user, CMMS solution for facilities and property management. We've revolutionized how companies work together with their in-house maintenance teams, hired vendors, and product suppliers, to best serve their properties, employees, customers, students, and tenants. Integration like this is what's needed to perform at constant peak performance, at the lowest possible operating costs. Effective, easily repeatable processes is what we create.

Pricing

Starting from
US$2 500,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

NetFacilities Reviews

Overall rating
4.5/5
95% positive reviews
71
Excellent
41
Very good
5
Average
1
Poor
0
Terrible
Justin V.

Perfect solution to track and maintain EVERYTHING EVERYWHERE!

Used Daily for 6-12 months
Reviewed on 2017/03/30
Review Source: Capterra

I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out.

In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster.

I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question.

Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

Pros

Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Cons

There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dan W.

NetFacilities is a full featured work order system that works well for our resort property.

Used Daily for 1+ year
Reviewed on 2017/07/11
Review Source: Capterra

It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.

Pros

Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.

Cons

The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.

Response from NetFacilities

Thank you Dan for the wonderful review! :)

I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback.

Sincerely,
Shawn Dawson, CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alex H.

A very capable Facilities Management tool!

Used Daily for 2+ years
Reviewed on 2018/11/16
Review Source: Capterra

Overall NetFacilities is an essential tool to manage the day to day operations on campus. It helps us to manage and process service requests in a timely, efficient manner. Using NetFacilities, we are able to stay organized and ensure that no requests are forgotten or unattended. I have also found the ability to schedule
and automate preventative maintenance work orders to be of immense value to our team.

Pros

NetFacilities makes it very easy for our team to manage the number of service and work request we receive from the tenets on our campus. The ability to have notifications sent instantly to our team via email helps us respond to service requests quickly and efficiently.

Cons

One area that could use some minor improvement is in the ability to generate customized reports. We were recently asked by upper management to figure out how many business days pass between the time a request is submitted and the first response acknowledging that the service request is in progress. Additional flexibility and the ability to customize reports would have made it easier for us to provide this information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Peter W.

Intuitive software with a multitude of tools allowing for highly streamlined maintenance management

Used Daily for 1+ year
Reviewed on 2018/02/06
Review Source: Capterra

Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.

Pros

Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.

Cons

Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Leonard P.

Great experience using the software, customer support is always outstanding.

Used Daily for 2+ years
Reviewed on 2017/07/07
Review Source: Capterra

Netfacilities has helped organize all facility related PM's. Gone are the days of tracking my items using elaborate spreadsheets etc.

Pros

It is very robust. Once configured I've had only occassional, minor issues.

Cons

It would be so nice to have reminder emails sent to assignees when workorders are over due. Maybe somehting the assigner can configure, like send reminder once per day or once per week. Something like that.

Response from NetFacilities

Hi Leonard,

Thanks for taking time to write a review. Your feedback is important to us.

for "Cons" you mentioned wanting to have a report sent once a day to advise you of overdue work orders. I want to let you know that all of our reports can be setup to process on a schedule and emailed to a distribution list of your choice.

For example, you could setup the "work orders by status" report to generate a list of overdue work orders and have the system process and send you the report by email on a daily basis.

Feel free to contact support to learn more about how you can set this up.

Thanks again for your feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

NetFacilities Pricing

Starting from
US$2 500,00/year
Pricing options
Free Trial
Subscription
Value for money

We're happy to announce that NetFacilities is now a modulated solution, with modules and features sold independently. Each of our three solutions have some uniqueness in their available features as they relate to the industries they are developed for.

Just because a company gives you all of their features doesn't make it a better deal. We know this to be true, because up until 2017 NetFacilities was one of those companies. We've since converted to module-based pricing, and here's why.

It seems companies today say that too many features hurt more than help. What seems like a great value often ends up costing you in the long run. Too many cluttered features have also proven more challenging to implement, and more difficult to gain acceptance by users.

Since our change-over we've seen better and faster implementations, and stronger user acceptance when companies have control over what their business actually needs, as opposed to constantly seeing features on a daily basis that will never be used, and is essentially clutter to most users. Allowing customers the choice of which system modules and features to include helps them control their overall investment cost.

Pricing is based on the industry configured solution, and the features-set you choose to include.

* Each customer receives at no extra charge, a dedicated Account Manager, and a small team of knowledgeable and friendly support professionals.

* Complimentary, personalized web-training is offered for all products and features your company uses. We go beyond implementation and see to it that you have everything you need to maintain a well run CMMS/EAM solution.

Contact us today to learn why NetFacilities is the best overall investment your company will make!

NetFacilities Features

  • API
  • Activity Tracking
  • Inventory Management
  • Invoice Management

  • Access Control
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for NetFacilities

Key features of NetFacilities

  • Activity Tracking
  • Asset Management
  • Assignment Tracking
  • Automated Scheduling
  • Automatic Reminders
  • Automatic Reminders
  • Barcode Printing
  • Barcode Scanning
  • Batch File Accounting Integrations
  • Billable Hours Tracking
  • Calendar Management
  • Contract Management
  • Customizable Dashboard
  • Email Alerts
  • Email Invitations & Reminders
  • Equipment Maintenance
  • Inventory Management
  • LDAP Integration
  • SAML Integration

Benefits

● NetFacilities helps customers submit, schedule and manage work orders as well as collect and maintain data about facilities, properties and assets.

● The software has preventative maintenance features that help organizations manage schedule maintenance activities for assets across all properties/facilities.

● The web-based work order software offered by the product helps businesses create, edit and manage work orders from anywhere and using any device.

● NetFacilities enables single-sign-on through LDAP or SAML integration, helping users access the system quicker without maintaining separate login credentials.

● The system tracks performance of your in-house technicians and well as their labor costs.

● Increasing productivity, and streamlining inventory management helps close-up revenue leaks.

● Better protect assets with automatic scheduled preventative maintenance activities.

NetFacilities FAQs

Below are some frequently asked questions for NetFacilities.

Q. What type of pricing plans does NetFacilities offer?

NetFacilities offers the following pricing plans:

Starting from: US$2 500,00/year

Pricing model: Subscription

Free Trial: Available

We're happy to announce that NetFacilities is now a modulated solution, with modules and features sold independently. Each of our three solutions have some uniqueness in their available features as they relate to the industries they are developed for.

Just because a company gives you all of their features doesn't make it a better deal. We know this to be true, because up until 2017 NetFacilities was one of those companies. We've since converted to module-based pricing, and here's why.

It seems companies today say that too many features hurt more than help. What seems like a great value often ends up costing you in the long run. Too many cluttered features have also proven more challenging to implement, and more difficult to gain acceptance by users.

Since our change-over we've seen better and faster implementations, and stronger user acceptance when companies have control over what their business actually needs, as opposed to constantly seeing features on a daily basis that will never be used, and is essentially clutter to most users. Allowing customers the choice of which system modules and features to include helps them control their overall investment cost.

Pricing is based on the industry configured solution, and the features-set you choose to include.

* Each customer receives at no extra charge, a dedicated Account Manager, and a small team of knowledgeable and friendly support professionals.

* Complimentary, personalized web-training is offered for all products and features your company uses. We go beyond implementation and see to it that you have everything you need to maintain a well run CMMS/EAM solution.

Contact us today to learn why NetFacilities is the best overall investment your company will make!

Q. What are the main features of NetFacilities?

NetFacilities offers the following features:

  • Activity Tracking
  • Asset Management
  • Assignment Tracking
  • Automated Scheduling
  • Automatic Reminders
  • Automatic Reminders
  • Barcode Printing
  • Barcode Scanning
  • Batch File Accounting Integrations
  • Billable Hours Tracking
  • Calendar Management
  • Contract Management
  • Customizable Dashboard
  • Email Alerts
  • Email Invitations & Reminders
  • Equipment Maintenance
  • Inventory Management
  • LDAP Integration
  • SAML Integration

Q. Who are the typical users of NetFacilities?

NetFacilities has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does NetFacilities support?

NetFacilities supports the following languages:

English

Q. What type of pricing plans does NetFacilities offer?

NetFacilities has the following pricing plans:

Subscription

Q. Does NetFacilities support mobile devices?

NetFacilities supports the following devices:

Android, iPhone, iPad

Q. What other apps does NetFacilities integrate with?

We do not have any information about what integrations NetFacilities has

Q. What level of support does NetFacilities offer?

NetFacilities offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials