About NetFacilities

NETfacilities is the industry's most comprehensive, easy-to-use CMMS solution for facilities management. With so many features and intuitive flexibility, there is simply no better solution for controlling costs, improving productivity, and managing your assets and work orders. Whether you're in the field or at the office, NETfacilities provides a holistic view of your organization.

Key benefits of NetFacilities

WORK ORDER MANAGEMENT: Our fully integrated SaaS and mobile platform allows your tenants, employees, and staff to submit real-time requests from anywhere.

ASSET MANAGEMENT: Our enterprise asset management (EAM) solution enables you to use best practice maintenance standards and track the lifecycles of all asset types.

SITE/JOBSITE MANAGEMENT: You can finally move away from spreadsheets and into one comprehensive software platform to manage all of your vital project and site-specific data.

LABOR TRACKING: Offering a window into your workforce, this feature provides real-time assessments of efficiency, productivity, and compliance. In turn, you can build better schedules and goals.

INVENTORY TRACKING: NETfacilities’ comprehensive inventory management system tracks parts and supplies - like paper products, light bulbs, belts, and hoses

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Personalized Dashboards with Key Performance Indicators (KPIs), Charts, and Graphs.
Work Order Management
Enterprise Asset Management (EAM)
Preventive Maintenance (PM)
Vendor Management
Enterprise Key & Lock Management
Inventory Management
Tenant User Portal
MobileFacilities, NetFacilities Mobile App (Android/iOS)
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NetFacilities video
NetFacilities video
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NetFacilities video
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NetFacilities video
NetFacilities video
NetFacilities video
NetFacilities video
NetFacilities screenshot: Personalized Dashboards with Key Performance Indicators (KPIs), Charts, and Graphs. NetFacilities screenshot: Work Order Management NetFacilities screenshot: Enterprise Asset Management (EAM) NetFacilities screenshot: Preventive Maintenance (PM) NetFacilities screenshot: Vendor Management NetFacilities screenshot: Enterprise Key & Lock Management NetFacilities screenshot: Inventory Management NetFacilities screenshot: Tenant User Portal NetFacilities screenshot: MobileFacilities, NetFacilities Mobile App (Android/iOS)

Features

Total features of NetFacilities: 72

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcoding/RFID
  • Billable Items Tracking
  • Billing & Invoicing
  • CMMS
  • Calendar Management
  • Calibration Management
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contract/License Management
  • Customer Database
  • Dashboard Creation
  • Depreciation Management
  • Dispatch Management
  • Document Management
  • Email Alerts
  • Email Invitations & Reminders
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Property Managers
  • For Schools
  • IT Asset Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Key & Lock Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Parts Management
  • Portfolio Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Projections
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Service History
  • Technician Management
  • Third Party Integrations
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management

Alternatives

UpKeep

4,7
#1 Alternative to NetFacilities
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The Asset Guardian (TAG)

4,5
#2 Alternative to NetFacilities
TAG is a powerful CMMS/EAM/APM solution with a proven 15-year track record with thousands of satisfied users worldwide....

EZOfficeInventory

4,6
#3 Alternative to NetFacilities
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management...

Prometheus Platform

4,4
#4 Alternative to NetFacilities
The Prometheus platform enables out-of-the-box digital transformation for organizations using SAP, IBM Maximo, or...

Reviews

Overall rating

4,5 /5
(126)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,6/5

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Showing 5 reviews of 126
Chip G.
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetFacilities Review

Reviewed on 2018/11/20

We are able to track our time spent on buildings now and has given us a better feel for looking at...

We are able to track our time spent on buildings now and has given us a better feel for looking at maintenance better. Also great for tracking time on jobs.

Pros

The system is very easy to work threw and it will let you know if you leave something blank.

Cons

A little hard to find old work orders sometimes.

Dave T.
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied customer

Reviewed on 2020/03/05

We are a small manufacturing company with not a lot of major assets. This platform is perfect for...

We are a small manufacturing company with not a lot of major assets. This platform is perfect for keeping track of assets, PM's, inventory, etc.

Pros

I really like that the NETfacilities team is always updating the platform based on customer feedback! This is something that has kept me on this platform year after year. Customer service is top notch. It's very intuitive and they are always making it easier to search for the info I'm looking for within my site.

Cons

Honestly I don't think there is much about this software that I don't like.

Response from NETfacilities

Hi Dave, thank you so much for taking the time to leave us this amazing review. It made our day!

Rich W.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Over complicated facilities management software

Reviewed on 2017/03/31

While the software may technically be robust (from a database programmer's point of view), it is...

While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

Pros

It is technically robust

Cons

Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

Response from NetFacilities

Hi Rich,

I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away.

Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it.

As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly.

Like you said, perhaps it¿s a bit more robust than your small business requires.

All the best to you, and your business!

Sincerely,

Shawn D.

Justin V.
Overall rating
  • Industry: Warehousing
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect solution to track and maintain EVERYTHING EVERYWHERE!

Reviewed on 2017/03/30

I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The...

I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out.

In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster.

I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question.

Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

Pros

Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Cons

There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Dan W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetFacilities is a full featured work order system that works well for our resort property.

Reviewed on 2017/07/11

It helps organize our work orders. I love the portability with the phone apps. The inventory...

It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.

Pros

Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.

Cons

The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.

Response from NetFacilities

Thank you Dan for the wonderful review! :)

I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback.

Sincerely,
Shawn Dawson, CEO

Showing 5 reviews of 126 Read all reviews

NetFacilities FAQs

Below are some frequently asked questions for NetFacilities.

NetFacilities offers the following pricing plans:

  • Starting from: US$45,00/month
  • Pricing model: Subscription
  • Free Trial: Available

NETfacilities offers both a Standard and a Premium Implementation Service. STANDARD: 3 user minimum starting at $45 /month Work Order Management Reporting Analysis Calendar Scheduling Role Based User Access Mobile App Customized KPI Dashboard Site Management Data Export Admin Roles & Task Assignment File Storage Resource Reservations Asset Management Preventive Maintenance Video Training Email Support Self-Guided Implementation PREMIUM: 3 user minimum starting at $75 /month. Includes everything in Standard packaging, PLUS: Mass Close-Out of Work Orders Vendor Cost Tab Inventory Tracking Auto-Generated Reports Parent / Child Relationship Downtime Tracking Tenant and Staff Portal Key and Lock Management Unlimited File Storage Language Customization Vendor Management Custom Color Scheme Logo Branding Training / Unlimited Video Unlimited Customer Support Assisted Set-Up & Implementation

We do not have any information about NetFacilities features

NetFacilities has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

NetFacilities supports the following languages:

English

NetFacilities supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NetFacilities has

NetFacilities offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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