FIVE CRM

FIVE CRM

More Leads. More Sales. More Customers.

1/5 (2 reviews)

FIVE CRM Overview

At FIVE CRM, making things simpler is our passion. We believe software should be simple, hassle-free and easy to use and that’s why we develop all of our products with our customers in mind. We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points.

FIVE CRM provides market-leading software solutions dedicated to helping customers thrive and grow. Although don’t expect to do it alone – our team are on-hand to help and guide you. We’re devoted to ensuring you succeed.

Established in 1991 and operating in over 35 countries, FIVE CRM (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward 25 years and FIVE CRM has developed vastly to meet the demands of modern business and now offer a multifaceted solution enabling organizations to transform their sales & marketing with automation.

Pricing

Starting from
£15,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

FIVE CRM Reviews

Overall rating
1/5
50% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
1
Terrible
Cris C.

Avoid FiveCRM "AT ALL COST" Horrific Company to work with!

Used Daily for 1-5 months
Reviewed on 2017/11/05
Review Source: GetApp

Cons

This is a company that you should avoid “AT ALL COST”, let me start by saying that I would not take the time or spend the effort to post my reviews online unless there was something seriously wrong going on with them and the way they treated me.

1st. They outright lie. I was promised a custom CRM build for a fee which is advertised on their website. I was told this would include setup of dispositions, dialer, SMS, calendar…..etc. – This was all promised to me via email (I have copies of these emails that are time stamped). Instead of providing a custom setup as promised, I was given an EXACT copy of my competitors CRM. They literally handed me all of my competitors’ information on a silver platter. This included my competitors’ dispositions, sales scripts, email templates, email addresses, templates with vendor information, their API password, user, service provider, and much more. Again, I have screenshots of this information which I intend to provide on a public blog as evidence due to the fact that the FiveCRM CEO is outright lying about this happening.

2nd. After they got me signed up, the software did not work and would not dial out. They blamed the problem on Google. I had to wait over 6 days until they finally told me nothing could be done and that I had to use Firefox. Note, I had already sent them payment for services, however services where not working as promised or described. They offered me nothing for these 6 days of unavailable service which I had paid for.

3. They claim to offer phone support. This is another lie. Call their office in Clearwater Florida and 1 person will answer the phone. If you need support he sends an IM to the 1 tech support guy they have working there. Then he might take days to respond that he is pushing you off to their ticket system.

4. I tried to use their software, however I had to spend days removing my competitors’ information and replacing it with my own. I made calls for approximately 3-5 days until hurricane Irma hit us and we had to shut our doors. I called and emailed explaining this was an extreme emergency situation and that I needed my account put on hold. We were shut down and could not use the software which I had just purchased, had MAJOR ISSUES with. Their response was as expected. They took days to respond and when they did, the response was “Too Bad - Pay us more money or we’ll close your account”. This was after I had already invested money and time with them. And, they knew it.

5. They made numerous charges to my credit card that made no sense and that could not be explained in any reasonable manner. When I first asked about the charges, their response was “You are all paid up”. In addition, the charges did not match what was agreed upon via email (Again, which I have copies of), and will include in my upcoming blog. Yet, I used their product for under 1 week at best, and had nothing but problems with it. In addition, this was happening while my state was being devastated by hurricane Irma.

6. They show zero compassion nor do they care about their customers. Eventually, my complaints made it to the CEO where I explained that I wanted to work in a reasonable manner to rectify my dissatisfaction, and I asked for a compromise. I could not believe his response! He was combative and he even claimed that I owed him more money.

He then sent another follow up email stating that he intends to dispute all my claims, Again, just being uncooperative and combative while ignoring the evidence. No apologies, or even basic customer service comes from FiveCRM. The people at FiveCRM have really bad attitudes, they outright lie, and this behavior comes from the top down.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Alex J.

GREAT CRM!

Reviewed on 2016/02/10
Review Source: Capterra

CallPro is a fantastic CRM, since we fully integrated it it has doubled our revenue, significantly helping our business grow.
We found all the capabilities really useful specifically the very customisable calling and email marketing functionalities. This is one thing which we felt put it way ahead of any other of the rival CRMs, it's an extremely customisable system. Also we're not stuck in a year long contract which was a big deal breaker for us.

Response from Quality System Solutions

Thank you for your feedback, Alex. We're pleased to hear your positive comments.

Rating breakdown

Ease of Use
Customer Support

FIVE CRM Pricing

Starting from
£15,00
Pricing options
Free Trial
Subscription
Value for money

Monthly subscription based on concurrent users - create unlimited user-names. No long term contract. No hidden extras, just one simple price. For details please see our website for full details.

FIVE CRM Features

  • API
  • Call Recording
  • Chat

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Additional information for FIVE CRM

Key features of FIVE CRM

  • Call management
  • Customer Management
  • Email Marketing
  • Email marketing
  • Landing Pages
  • Marketing Automation
  • Multiple CRM Databases
  • Outbound Calling
  • Prospect Profiling
  • Web Forms
  • Website Performance Analytics

Benefits

Centralized Tool-set
A large set of tools all in one place allowing you to manage your sales & marketing effortlessly.

Innovation At The Heart
Invest in a company who cares about developing, enabling you to grow and succeed.

Inclusive Support
Benefit from inclusive local support via chat, email and phone ensuring your up-time.

Working With You
We work with all of our customers to ensure they’re happy with the service they receive.

We Get Results
All of our individual solutions are built to get required results and boost your business.

FIVE CRM FAQs

Below are some frequently asked questions for FIVE CRM.

Q. What type of pricing plans does FIVE CRM offer?

FIVE CRM offers the following pricing plans:

Starting from: £15,00

Pricing model: Subscription

Free Trial: Available

Monthly subscription based on concurrent users - create unlimited user-names. No long term contract. No hidden extras, just one simple price. For details please see our website for full details.

Q. What are the main features of FIVE CRM?

FIVE CRM offers the following features:

  • Call management
  • Customer Management
  • Email Marketing
  • Email marketing
  • Landing Pages
  • Marketing Automation
  • Multiple CRM Databases
  • Outbound Calling
  • Prospect Profiling
  • Web Forms
  • Website Performance Analytics

Q. Who are the typical users of FIVE CRM?

FIVE CRM has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does FIVE CRM support?

FIVE CRM supports the following languages:

English

Q. What type of pricing plans does FIVE CRM offer?

FIVE CRM has the following pricing plans:

Subscription

Q. Does FIVE CRM support mobile devices?

We do not have any information about what devices FIVE CRM supports

Q. What other apps does FIVE CRM integrate with?

FIVE CRM integrates with the following applications:

CloudCall, Gmail, Google Calendar, LinkedIn, Mandrill, Microsoft Outlook, QuickBooks, Salesforce Sales Cloud, Twitter, Xero

Q. What level of support does FIVE CRM offer?

FIVE CRM offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials