Bigfoot CMMS

Bigfoot CMMS

Cloud maintenance management solution

4/5 (67 reviews)

Bigfoot CMMS Overview

The award-winning Bigfoot CMMS, named a Gold "Product of the Year" by Plant Engineering, is a cloud solution for managing the asset, facility, and safety management needs of maintenance organizations worldwide. The solution has been produced by New Hampshire-based Smartware Group since 2002.

Functions of Bigfoot CMMS include a native mobile app for Android and iOS tablets and smartphones, asset and equipment management, preventive and predictive maintenance management, work order management, inventory management, purchasing, and reporting, all within one complete solution. As a highly scalable solution, Bigfoot works well for single sites as well as multiple sites located around the globe and offers multiple languages, a range of security settings, location-based work orders, advanced workflows, and more to accommodate your unique requirements.

Take your maintenance operations on-the-go with the Bigfoot mobile app by leveraging its:

- Camera integration for easy image uploads and attachments
- QR code scanning
- Geo-tagging for the visual mapping of assets, parts, and work orders
- Offline work order editing
- Labor timers for real-time labor data capture
- Onhand inventory availability

Users of all types and roles - across departments - may access Bigfoot to submit maintenance requests, track external contractors and service providers, submit/approve purchase orders, access CapEx projects, and input or verify safety or inspection programs, for example.

Bigfoot CMMS works well as an enterprise solution for manufacturers, distributors, energy and utilities organizations, data centers, and mining companies.

Pricing

Starting from
US$7 500,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Middle-East and Africa, United States

Supported Languages

English

Bigfoot CMMS Reviews

Overall rating
4/5
76% positive reviews
22
Excellent
29
Very good
12
Average
3
Poor
1
Terrible
Wayne G.

Bigfoot and Plant Maintenance

Used Daily for 1-5 months
Reviewed on 2017/01/12
Review Source: Capterra

CMMS is really about asset management. At the very core of a CMMS is the Asset Registry. Repair materials, organic resources, contractors, scheduling components....virtually all other elements of the CMMS exist to organize and administer to the assets. The unique features and high degree of configurational control found in Bigfoot make it the smartest choice for Enterprise Asset Management (EAM) I have ever worked with.

Many CMMS are cloud based, and many also work with mobile devices. However, Bigfoot's approach to mobile devices and the cloud is a mobile "app" that sets it apart from every other CMMS. The Bigfoot mobile app gives greater functionality without an internet connection than every other CMMS I evaluated by far!

In this age of "Software As A Service" (SAAS) and cloud computing, service after the sale becomes extremely important. If there are language barriers or time zone differences that interfere with problem resolution, your plant maintenance may suffer for it. Bigfoot's approach to support is to assign a "Customer Success Manager" to each account. Our Customer Success Manager takes an active role in ensuring their technical services department gives us the caliber of support we deserve. They also go to great lengths to ensure we understand how to properly use the CMMS.

CMMS costs vary almost as greatly as the number of CMMS available. Bigfoot's pricing comes in at the lower/midpoint of the CMMS cost scale. This will ultimately mean our business will do a "feature rich" CMMS implementation for less than half the cost of some other CMMS suites.

Bigfoot's greatest feature is its configurational control. In the real world, there is no such thing as a perfect implementation any tweaks/adjustments that need to be made after the "go live" event are easily accomplished. Combine it's configurability with the world class reporting capability (again delivered at a very reasonable price point) and you find yourself looking at a very cost effective CMMS!

Pros

OSH Module and HIGH degree of configurability!

Cons

Repairable Material Items management needs more work.

Response from Smartware Group

Many thanks, Wayne! We appreciate your thorough assessment!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dan P.

Customer Support that Listens

Used Daily for 2+ years
Reviewed on 2017/01/12
Review Source: Capterra

We have used Bigfoot for our CMMS needs for a number of years but not to its fullest capability. Recently we have made the decision as a corporation to improve our maintenance procedures and as a result our Bigfoot CMMS system is expected to play a major support role in changing our maintenance operations. Over the last few months we have been re-configuring the system and the Customer Support group has been very active in assisting us. When we call support there were two system professionals who have always been able to answer our questions and walk us through the necessary steps to accomplish our goals. Additionally, we have recommended some functionality upgrades to their Mobile App and you can tell that they listened to our requests and look to make these changes available in later releases. Smartware is a great company to do business with and Bigfoot is a great CMMS to meet our maintenance needs.

Pros

Easy of use

Cons

Speed, Limited functionality on the Mobile App

Response from Smartware Group

Your feedback is most welcome, Dan - we're happy to serve you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Mike S.

Seemingly Endless Features

Used Daily for 2+ years
Reviewed on 2017/01/09
Review Source: Capterra

This software helps to log data, record maintenance tasks, track all assets and parts, etc. I am still learning all the capabilities that Bigfoot CMMS has to offer. I will say that when I get stuck and can't navigate the program through the help feature, the customer service team is quick and eager to lend a hand. Overall I am very pleased with the features that Bigfoot supplies to us.

Pros

The software makes it easy to record all maintenance tasks and keep track of anything done on equipment. It also helps control the parts inventory.

Cons

The speed of the software when navigating the pages is the biggest bottleneck in the flow of using the system. I also struggle navigating the pages, you must be exact on what numbers or titles you search for.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Michael E.

Bigfoot Survey

Used Daily for 2+ years
Reviewed on 2017/01/06
Review Source: Capterra

Basically, the same functionality as much more expensive CMMS programs. I used MAXIMO for many years and Bigfoot performs as well or better for a lot less.

Pros

Very easy to learn and use. Fits our organization perfectly. My older maintenance technicians who never had any CMMS experience were very reluctant of this new thing. Paper works, why change? After about six months their attitude changed dramatically. Now that they are used to it they love it. One of my techs said to take it away would be like cutting my legs off.

Cons

Not really a con but sometimes to build the correct lists in the right place takes some time. I t's just a matter of spending time.

Response from Smartware Group

Thank you, Michael! Your feedback is greatly appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Neil H.

Port Austin Water and Wastewater System Bigfoot Use

Used Weekly for 2+ years
Reviewed on 2017/01/16
Review Source: Capterra

To date our experience with the Bigfoot CMMS has been very good. The support personnel are excellent. We are continuing to modify our set up since we have both wastewater and drinking water assets to maintain. We hope to streamline some items since we operate with a small crew responsible for everything. In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

ability to insert specific instructions for equipment that receives infrequent maintenance, and the ability to attach material lists to them, such as a specific quantity/type oil/filter/etc. Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Response from Smartware Group

Your review is appreciated, Neil. The Smartware Group Consulting team works diligently to ensure the powerful functionality of Bigfoot CMMS is configured in any easy-to-use, intuitive fashion to specifically suit your team's needs; feel free to contact the team at [email protected] with any requests for assistance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Bigfoot CMMS Pricing

Starting from
US$7 500,00
Pricing options
Free Trial
Subscription
Value for money

Contact Bigfoot for pricing information or a quote

Bigfoot CMMS Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Custom Fields
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking

  • Access Control
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Data Import/Export
  • Document Storage
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Bigfoot CMMS

Key features of Bigfoot CMMS

  • API
  • Activity dashboard
  • Advanced custom fields
  • Advanced e-mail template builder
  • Asset and equipment management
  • Audit trail/log tracking
  • Automated scheduling
  • Automatic e-mail alerts
  • Built-in reporting and analytics
  • Cost tracking and repair history
  • Data import wizard
  • Inventory control
  • Native report designer
  • Parts inventory
  • Planning calendar
  • Predictive and preventive maintenance
  • Purchasing management
  • Requisition management
  • Service history tracking
  • Work orders and requests

Benefits

• As an asset-centric solution, Bigfoot is well-equipped to handle the intricate needs of asset-intensive organizations.
• Bigfoot CMMS is a highly-scalable solution, with the option to add unlimited users, sites/regions/locations, assets, parts, or equipment.
• Preventive maintenance may be calendar-based, use a meter reading approach, or a combination of the two; Job Planner function gives the drag-and-drop ability to schedule labor and work based on availability, skill set, and more.
• PM tasks can range from basic to complex, depending upon the needs of your organization and the types of assets/equipment managed.
• Track all spare parts inventory with Bigfoot's inventory management and purchasing functions and maintain the threshold requirement of each component in inventory all the time.

Bigfoot CMMS FAQs

Below are some frequently asked questions for Bigfoot CMMS.

Q. What type of pricing plans does Bigfoot CMMS offer?

Bigfoot CMMS offers the following pricing plans:

Starting from: US$7 500,00

Pricing model: Subscription

Free Trial: Available

Contact Bigfoot for pricing information or a quote

Q. What are the main features of Bigfoot CMMS?

Bigfoot CMMS offers the following features:

  • API
  • Activity dashboard
  • Advanced custom fields
  • Advanced e-mail template builder
  • Asset and equipment management
  • Audit trail/log tracking
  • Automated scheduling
  • Automatic e-mail alerts
  • Built-in reporting and analytics
  • Cost tracking and repair history
  • Data import wizard
  • Inventory control
  • Native report designer
  • Parts inventory
  • Planning calendar
  • Predictive and preventive maintenance
  • Purchasing management
  • Requisition management
  • Service history tracking
  • Work orders and requests

Q. Who are the typical users of Bigfoot CMMS?

Bigfoot CMMS has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Bigfoot CMMS support?

Bigfoot CMMS supports the following languages:

English

Q. What type of pricing plans does Bigfoot CMMS offer?

Bigfoot CMMS has the following pricing plans:

Subscription

Q. Does Bigfoot CMMS support mobile devices?

Bigfoot CMMS supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bigfoot CMMS integrate with?

We do not have any information about what integrations Bigfoot CMMS has

Q. What level of support does Bigfoot CMMS offer?

Bigfoot CMMS offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials