Computerized maintenance management software suite
4.7/5 (32 reviews)Q Ware CMMS suite is a cloud-based integrated maintenance management software that meets the work order management, facility management and asset management requirements of a wide range of users in different industries. The software suite comprises of five CMMS software modules – work order management, preventive maintenance, inventory management, fixed asset management and facility event scheduling. Users can choose from these modules as per their requirements or purchase the suite as a whole.
The work order management module offers customizable work request forms, email updates when work order status changes, track labour costs and export work order reports to Excel, Word or PDF. A mobile work order management interface is also included with the subscription of this module. The preventive maintenance feature allows users to create and edit maintenance schedules, dashboard calendars and save, print and export preventive maintenance reports. Q Ware also supports inventory tracking, vendor management and barcode scanning as well as helps upload photos of inventory and generate inventory parts and consumption reports. The fixed asset management software module helps users create corrective work orders, enter asset information such as cost, vendor information and purchase dates, attach documents such as receipts, warranty information and troubleshooting guides to assets as well as search for assets using advanced filter options. The facility event scheduling module helps organizations to manage and coordinate events through automated work orders and reserve facility locations.
The software serves a variety of industry segments including airports, K-12 schools, colleges & universities, financial services, healthcare, industrial facilities and IT management. Circor Aerospace, Middlesex Savings Bank, Ferro, Monarch Natural Gas and FingerLakes community college are some of the organizations using Q Ware software.
Pros
QWare is a simple solution for work orders, facilities, and calendar management. We primarily use the work order function for IT Departments, and our Maintenance Departments. Our maintenance workers are able to use the software with minimal training, as are our faculty. It works, and does the job it's intended to do.
Cons
As a work order system, I find the software dated. The concept follows a good replacement from a Work Order paper system to an electronic system. It does that just fine. But the interface is only acceptable, and just serves its purposes. It does not go above and beyond, and nothing about the software will wow anyone. It's just adequate.
I am very satisfied with what Q Ware CMMS has to offer. It is very easy to work within the work order system to generate a work order, to change an existing work order and to close out a work order. I like how they have used more pop up screens to make it even easier to input information into the system.
The event scheduler works well also. I like how they have added multiple locations and random dates and multiple dates as well. It is very helpful to have a list of all events for all our locations with just a few keystrokes.
I like how I can generate different reports for the different locations. My custodians really like that I can custom design a report for their specific needs.
I have had a few issues with the programs, but I like how you can chat with them on line to help with solving problems. They have always been very helpful and very prompt with solutions. They are always ready to listen to suggestions to help make the program better. I usually see changes made very quickly once they are suggested.
Overall, I am very happy. The different reports are very helpful with figuring out our scope of work for the different trades for the year, which is helpful to determine what our budget will look like in the future. Coupled with the fact that we get any questions or problems addressed immediately, truly helps us be as efficient as possible.
Pros
Que Centre support is dedicated to our success, open to requests for changes, and interested in all the ways we use their product. The software is very easy to set up and intuitive to use, and it brings quick sanity to operations. Que Centre will try to use any existing Excel spreadsheets of people, sites, facilities, rooms, and equipment that you can find to populate the program. However, if needed, there are additional services available to inventory and load in your equipment.
Cons
Any database takes thought to set up, and it is easy to make a mistake in how one sets up the hierarchy of sites, rooms, equipment, and components. However, having made such mistakes, I will also say that Que Centre support is very kind about erasing and resetting when you have made a global error.
We have been using Q Ware CMMS (formerly Que Centre) for over six years. I appreciate the ease of operation. It didn't take long to train everyone in our school district. It helps me keep an eye on what the current problems are, if there are certain trends that may mean real problems in the future, or reoccurring problems that indicate training is needed. There are many reports available. It is easy to show administration what the tech department has been doing since school started.
Our Maintenance Department uses Q Ware CMMS to schedule when the building will be in use during the evening. I must admit I do not know much about it, but I can use this opportunity to speak to the customer service. We've had someone from Q Ware CMMS visit our district to help us start to use building scheduling. In fact, he's been here twice to help us.
The title of this review references walking down the hall. Before Q Ware CMMS, I would be stopped in the hall every 10 feet. Someone would have a crisis that needed immediate attention. Now, I ask if they have entered the problem into Q Ware CMMS. I reassure them that someone will get to it as soon as possible.
I am a very pleased customer of Q Ware CMMS.
We picked Que Centre because it fit our needs, and it was the right size for Saint Mary's University. It also fit our model where our staff all very self directed with little supervision. We are a small university of 7500 students and 770 staff and faculty on a 39 acre staff with 1.25 million square feet of buildings.
Through Que Centre we focus on getting the work done, not tracking how we did it. It also gives our key customers the ability to input their work requests and track them. The best is that it is simple and easy to use. The learning curve was easy and quick. We receive great support, and the program has been adapted to fit any special needs we have. The conversion to the system from our old one was easy, and most of it was done by Que Centre.
Que Centre allows us to ensure we are meeting the needs of our customers or where we need to improve.
Starting Price - $60 per module per month
The product is also available at $90 per month
● Q Ware is a computerized maintenance management software suite that lets users choose some or all of the software modules including work order management, preventive maintenance, event scheduling, inventory management and asset management.
● The tool offers a mobile work order management platform that allows users to create new work orders and view, assign, approve and close those using mobile devices.
● The software can connect with user management systems such as Windows’ Active Directory using LDAP (Light-weight Directory Access Protocol) and allows administrators to add/remove users, synchronize usernames, contact information and passwords using automated processes.
● The tool's event scheduling software provides features such as booking conflict checking, calendar event color coding, location blocking options and location availability comparison tools that help clients in facility utilization.
● The product also allows inventory counts to be manually entered and edited when auditing and inventory kits to be created for work requiring a standard set of material and parts.
Below are some frequently asked questions for Q Ware CMMS Suite.
Q Ware CMMS Suite offers the following pricing plans:
Starting from: US$60,00/month
Pricing model: Subscription
Free Trial: Not Available
Starting Price - $60 per module per month
The product is also available at $90 per month
Q Ware CMMS Suite offers the following features:
Q Ware CMMS Suite has the following typical customers:
Mid Size Business, Small Business
Q Ware CMMS Suite supports the following languages:
English
Q Ware CMMS Suite has the following pricing plans:
Subscription
We do not have any information about what devices Q Ware CMMS Suite supports
We do not have any information about what integrations Q Ware CMMS Suite has
Q Ware CMMS Suite offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
QWare was a necessary implementation for our maintenance department. They needed a way to handle, track, and print off information for our maintenance staff. This software was a good solution for a department that had minimal tracking and offers of support.
When our IT Department was integrated, things didn't go as well. Our IT department was used to a "Ticketing" system, and ticketed everything. Users didn't often pre-create tickets, they called and needed help. IT tracked everything, even if the reports were a little more cumbersome to visualize. But QWare being a Work Order system, it encouraged users to create work orders, and then IT would react.
It slowed down their processes, reduced their tracking, and ultimately their efficiency. Now we have less data and less information to predict from.