Tikkit

Tikkit

Work order software without more work

4.8/5 (41 reviews)

Tikkit Overview

Tikkit is a web-based building management solution offered by Gridium for SMBs and enterprises. The product helps in streamlining building operations and managing issues, through a single user interface. By synchronizing communication across the tool and emails, the solution ensures that occupants, vendors and building staff are connected and updated all the time.

The work order management module of Tikkit manages a centralized repository of all work orders making it easy to track the current status of all active work orders. Users can integrate attachments or photos to their work orders, giving clear updates of the problem and enhancing the resolution process. Users can further assign work orders to specific people and send them a notification when there is any change in the issues.

Tikkit offers vendor management functionality that manages the virtual workforce of external service providers. Since these external vendors are generally on the move, the solution allows users to communicate with them through the tool and/or emails. The solution provides vendors a complete snapshot of the situation along with photos and occupant comments.

Tikkit is available at different pricing options for a single company, multi-occupant firms and portfolio of buildings. The product is offered at a discount when annual billing is selected.

Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Tikkit Reviews

Overall rating
4.8/5
100% positive reviews
31
Excellent
10
Very good
0
Average
0
Poor
0
Terrible
Amanda C.

Excellent! Incredibly easy to use, a world of difference from our last program!

Used Daily for 6-12 months
Reviewed on 2018/02/23
Review Source: Capterra

Pros

It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory.

I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible.

As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

Cons

These cons are minuscule opposed to the Pro's of the system, just little things I wish were a bit more user friendly:

1) I wish you could customize the "Assign to staff" portion. It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time. In a perfect world I would love to customize it with the Engineers that I assign W/O to daily.

2) I wish you could drag and drop an image into the work order for time saving purposes, rather than searching on the computer/desktop for the image and attaching it that way.

3)In our work order meetings we pull "all open requests" up on the large C.R. screen to review and often say that we wish the side bar on the left of the screen would disappear or could be minimized some way to created more screen visibility or add more columns instead.

4) Also in W/O meetings, we wish you could click on an open W/O to view the discussion & that it would open in a separate window. How its set up now it takes you to a new screen and when you try to go back you cant and you have to start from the beginning again.

5) We wish there was a way to to set up an alert for certain categories so we know if a W/O hasn't been closed out for a certain amount of time.

Response from Gridium

We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jack W.

Don't tell my wife!

Used Daily for 1-5 months
Reviewed on 2016/07/20
Review Source: Capterra

I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work.
We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized.
I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list.

Pros

-It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend.
-When someone is out sick the rest of us can instantly see what jobs they had that needed to be done.
-By pushing a few buttons I can immediately know if someone is falling behind on there work load
-The ability to add pictures is very useful.
-Everybody can enter a work order
-One thing I'm really happy about is that there have been no complaints
-

Cons

-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box.
-Not much else, I pretty much like how it functions

Response from Gridium

Hi Jack and thanks for the great feedback! No, we won't tell your wife ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kat M.

Kat Keepin' it Real

Used Daily for 1-5 months
Reviewed on 2016/06/22
Review Source: Capterra

I haven't worked with a lot of work-order systems, but from what I've seen, a lot of them have a tendency to be very complicated. They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.

Pros

It's intuitive, easy to use and simple. That's the best part about Tikkit. It's straight-forward and user friendly. I don't think you would have to have much computer/user experience to understand how this works, which is great because not everyone is very tech savvy.

Cons

No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order.

Response from Gridium

Kat! Reports are live and we've upgrade views to allow custom column selections, including date created (and you can now rank the lists based on the new date column). And attachments can now be deleted, too! The new "Files" section of the work order makes this easy. Thanks for the great feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Alice M.

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

Used Daily for 6-12 months
Reviewed on 2018/05/04
Review Source: Capterra

Pros

1) Entering work orders is quick and easy.
2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically.
3) Easy to track the progress of any work order via notes and timer.
4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference.
5) Search functionality is SUPER for both open and closed Tikkits.

Cons

1) It would be nice to see who the Tikkit is assigned to on the email that is generated.
2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings.
3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rob S.

The Tikkit system has been very helpful in improving our customer relations.

Used Daily for 6-12 months
Reviewed on 2018/05/04
Review Source: Capterra

Simply put, better communication with our clients.

Pros

I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

Cons

I thought about this the other day. I would like to have an email sent to the vendor or person it is assigned to when a due date is approaching. I think this would help the vendors get the work done quicker. Unless I am missing something, right now it does not send an email reminder.

Response from Gridium

Rob, we're delighted to see that Tikkit has improved client communication! Thank you for this feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Tikkit Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Monthly Billing
• By user: $79 per month (unlimited buildings)
• By building: $150 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable
Annual Billing
• By user: $59 per month (unlimited buildings)
• By building: $125 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable

Tikkit Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Tikkit

Key features of Tikkit

  • Building work history
  • Centralized repository
  • Credit card integration
  • Email integration
  • Integrate photos and attachments
  • Interact with API
  • Job management
  • Location tracking
  • Manage vendors
  • Manage work orders
  • Occupant alerts
  • Reporting on prior work orders
  • SMS integration
  • Searchable data
  • Secure email based logins
  • Service scheduling
  • Streamline communication flow
  • Unlimited data storage

Benefits

● Tikkit allows building managers to handle vendor appointments, occupant requests and maintenance reminders through a single interface that is accessible from anywhere.
● The solution offers a mobile friendly interface that helps in work order creation and interaction with occupants.
● The product offers real-time access to all data and allows maintenance managers to perform functions like updating work orders in real-time, escalation of support issues and accessing customer history online.
● Secure email logins are provided to occupants that help in tracking the status of the work order.
● Domain-based emails can also be created through Tikkit that will allow users to create branded email workflow.

Tikkit FAQs

Below are some frequently asked questions for Tikkit.

Q. What type of pricing plans does Tikkit offer?

Tikkit offers the following pricing plans:

Starting from: US$59,00/month

Pricing model: Subscription

Free Trial: Available

Monthly Billing
• By user: $79 per month (unlimited buildings)
• By building: $150 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable
Annual Billing
• By user: $59 per month (unlimited buildings)
• By building: $125 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable

Q. What are the main features of Tikkit?

Tikkit offers the following features:

  • Building work history
  • Centralized repository
  • Credit card integration
  • Email integration
  • Integrate photos and attachments
  • Interact with API
  • Job management
  • Location tracking
  • Manage vendors
  • Manage work orders
  • Occupant alerts
  • Reporting on prior work orders
  • SMS integration
  • Searchable data
  • Secure email based logins
  • Service scheduling
  • Streamline communication flow
  • Unlimited data storage

Q. Who are the typical users of Tikkit?

Tikkit has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Tikkit support?

Tikkit supports the following languages:

English

Q. What type of pricing plans does Tikkit offer?

Tikkit has the following pricing plans:

Subscription

Q. Does Tikkit support mobile devices?

We do not have any information about what devices Tikkit supports

Q. What other apps does Tikkit integrate with?

We do not have any information about what integrations Tikkit has

Q. What level of support does Tikkit offer?

Tikkit offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials