Maintenance Care

Maintenance Care

Facility maintenance, work orders & preventative maintenance

4.3/5 (20 reviews)

Maintenance Care Overview

Maintenance Care is a web-hosted facility maintenance software that helps businesses manage all of their work requests, assets and preventive maintenance. The easy to use interface will allow maintenance teams to track all aspects of their daily tasks without having to be computer experts.

Maintenance Care offers a variety of features including work order management, preventive maintenance, asset tracking and report dashboards. The software allows users to submit maintenance requests online. Maintenance teams can receive facility-wide requests directly from other users who discover potential issues. Team members are also notified automatically of preventive maintenance work requiring attention or new work requests. Users can access this software on their mobile devices too, making collaboration and communication easier.

Maintenance Care provides preventive maintenance features and creates comprehensive reporting to maintain high facility standards as per compliance regulations. Users can also attach documents, safety guidelines and instructional videos to preventive maintenance tasks for the maintenance team to review prior to starting work. The tool also helps in forecasting and budgeting for asset replacements and in capturing and accessing repair transaction history for any particular equipment.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Maintenance Care Reviews

Overall rating
4.3/5
80% positive reviews
10
Excellent
6
Very good
4
Average
0
Poor
0
Terrible
Joshua R.

Best Maintenance Request System EVER!!!

Used Daily for 6-12 months
Reviewed on 2018/09/05
Review Source: Capterra

Transitioning into an existing Facilities Department that has a rudimentary maintenance request and tracking system has proven to be more challenging than expected. Maintenance Care and their outstanding service and software has been instrumental in shifting the culture of paper requests and tracking systems to an environment and user friendly, web-based, electronic system within our organization. The enhanced communication and instant request tracking system has allowed for greater clarity in the submitted requests. The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs. This software is truly a blessing for our organization.

Pros

The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc...

Cons

There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kd G.

Used for Resort Maintenance

Used Daily for 6-12 months
Reviewed on 2019/05/23
Review Source: Capterra

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros

Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great)
Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet
Pretty good options to customize our request form for our needs

Cons

The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office
- app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting
-no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit
-Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Response from Maintenance Care

Hi KD,
Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Rhianne B.

Great support

Used Daily for 6-12 months
Reviewed on 2019/05/21
Review Source: Capterra

We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)

Pros

The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.

Cons

It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.

Response from Maintenance Care

Hi Rhianne,
Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you).

The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here.

I am confident that we are able to resolve most if not all of your issues listed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Keegan O.

Review

Used Daily for 2+ years
Reviewed on 2019/05/22
Review Source: Capterra

Communication, and effective time management.

Pros

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

Cons

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

Response from Maintenance Care

Hi Keegan,

Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Mark L.

Maintenance Care Overview

Used Daily for 2+ years
Reviewed on 2019/05/21
Review Source: Capterra

It has been a fairly good experience over all it is a great tool to use and defiantly has a lot of potential to expand on its software in aspects on how it is used and what it is used for there is room to expand on its capabilities and how to better use it in everyday applications like for auditing room cleaning etc.

Pros

The program is great for keeping track of work orders, assets and equipment, how much time is spent on each task (Validates how much time we spend a day on each project and the time it takes and where our time is dedicated to), cost analysis of spending that is occurring on each project or if its an overspend and its time to look at replacement instead of repair,

Cons

System is to slow to close off work orders once you get past 6 or 7 or I have experienced anyways the system starts to slow down its there any way to put them in to make it faster to close them out (I Know it has something to do with our internet service as well)

Response from Maintenance Care

HI Mark,

Our connection speeds are always tested and are among the fastest in the industry. If you are having some lag issues, it could be various things like browser settings or as you mentioned, internet connection.

I will have a customer support team member connect with you to help you make sure you get the speed delivered to you that is sent from our servers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10

Maintenance Care Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Free edition - $0/per month
Work order edition - $75/month
Enterprise edition – Contact Maintenance Care for an enterprise pricing plan

Maintenance Care Features

  • API
  • Activity Dashboard
  • Audit Trail
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Activity Tracking
  • Auditing
  • Custom Fields
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting

Additional information for Maintenance Care

Key features of Maintenance Care

  • API
  • Asset lifecycle management
  • Asset management
  • Attach documents to PM tasks
  • Audit trail
  • Automatic notifications
  • Barcode scanning
  • Basic & advanced reporting
  • Capital asset planning
  • Charting
  • Compliance management
  • Cost tracking
  • Custom forms
  • Customizable form
  • Customizable reporting
  • Dashboard creation
  • Dashboard reporting
  • Data export wizard
  • Document management
  • Document storage
  • Equipment maintenance
  • Event scheduling
  • Filtered views
  • Forecasting
  • IT asset tracking
  • Instant notifications
  • Inventory tracking
  • Maintenance mobile app
  • Maintenance scheduling
  • Multi facility management
  • Prioritizing
  • Project notes
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Search functionality
  • Status tracking
  • Task assignment
  • Task management
  • Third party integration
  • Transaction history
  • Upload images to equipment reports
  • Vendor management
  • Visual analytics
  • Work order management
  • Workflow management

Benefits

  • Maintenance Care is a complete web-hosted facility maintenance software that helps in managing work requests, asset tracking, preventive maintenance and dashboard reporting.

  • The product has fully integrated mobile features that allow users to create and edit work orders through mobile devices and the data gets automatically synced with the main database.

  • Maintenance Care offers a FREE VERSION and you can get instant access to it without a credit card.

  • Maintenance Care offers frequency-based wireless sensors to get readings from any part of the facility and logs these readings into a web interface from where users can view the results as well as export them to Excel for further analysis.

  • The tool also provides dashboards that use visual analytics tools like pie charts and bar graphs to portray daily information about the operations and health of the facility.

  • Maintenance Care FAQs

    Below are some frequently asked questions for Maintenance Care.

    Q. What type of pricing plans does Maintenance Care offer?

    Maintenance Care offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Free edition - $0/per month
    Work order edition - $75/month
    Enterprise edition – Contact Maintenance Care for an enterprise pricing plan

    Q. What are the main features of Maintenance Care?

    Maintenance Care offers the following features:

    • API
    • Asset lifecycle management
    • Asset management
    • Attach documents to PM tasks
    • Audit trail
    • Automatic notifications
    • Barcode scanning
    • Basic & advanced reporting
    • Capital asset planning
    • Charting
    • Compliance management
    • Cost tracking
    • Custom forms
    • Customizable form
    • Customizable reporting
    • Dashboard creation
    • Dashboard reporting
    • Data export wizard
    • Document management
    • Document storage
    • Equipment maintenance
    • Event scheduling
    • Filtered views
    • Forecasting
    • IT asset tracking
    • Instant notifications
    • Inventory tracking
    • Maintenance mobile app
    • Maintenance scheduling
    • Multi facility management
    • Prioritizing
    • Project notes
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Search functionality
    • Status tracking
    • Task assignment
    • Task management
    • Third party integration
    • Transaction history
    • Upload images to equipment reports
    • Vendor management
    • Visual analytics
    • Work order management
    • Workflow management

    Q. Who are the typical users of Maintenance Care?

    Maintenance Care has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Maintenance Care support?

    Maintenance Care supports the following languages:

    English

    Q. What type of pricing plans does Maintenance Care offer?

    Maintenance Care has the following pricing plans:

    Subscription

    Q. Does Maintenance Care support mobile devices?

    Maintenance Care supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Maintenance Care integrate with?

    Maintenance Care integrates with the following applications:

    BigCommerce, Buffer, Expensify, Formstack, FreshBooks, LessAccounting, Megaventory, SuperSaaS, SurveyMonkey, Xero

    Q. What level of support does Maintenance Care offer?

    Maintenance Care offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials