ServMan Overview
What is ServMan?
ServMan Software is a customizable ERP enterprise work order management and accounting system available for operating and managing a service-based business. It is provided by the North Carolina based developer, Cube Six which primarily offers ERP solutions suitable for midsized and large businesses.
ServMan includes an integrated development environment (IDE) allowing administrators to add business specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organizational structures and includes an integrated mobile solution to streamline paperless business processes. With ServMan Mobile users can receive and complete work order; view service histories; scan barcodes for inventory and manage maintenance task list all on the go. It also includes integrated credit card and e-check processing feature to process electronic payments.
Clients can place service orders, view live status, make invoice payments, view service histories and perform other tasks through the web portal. Role-based security allows the administrator to set rules for various access and grant permissions to different users. Clients can manage scheduling of preventive maintenance visit, set preventive maintenance reminders through calls or text messages with Automated Pre/Post Appointment Assistant feature.
Clients can subscribe to a web portal service through which business customers can place service requests; check the status of their orders and make online payments through a single window. ServMan also offers additional modules such as a call tracking module to track every incoming call and outcome of each call; time clock/payroll module to clock in & out employee time and generate payrolls based upon the number of working hours; GPS integration to map the actual location of vehicles and route optimization. Other modules include a client survey module, call escalation module, wireless warehouse module and the ServMan EDI module, which can be purchased separately.
ServMan Overview
Pricing
Pricing options
Contact ServMan for price information or a quote
ServMan Features
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ServMan Reviews
ServMan Reviews
Great software for now and as you grow your business. We shouldn't need to hire anyone else!
Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.
Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if...
increased efficiency
I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.
WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.
ServMan keeps our team organized and business flowing in our door. It's like a revenue...
It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!
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Great software for now and as you grow your business. We shouldn't need to hire anyone else!
Pros
The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.
Cons
There is a learning curve with using the software in the beginning.
Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob
increased efficiency
Pros
We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
Cons
The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.
WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.
Pros
PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.
Cons
LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.
I like the software but training could be better.
Pros
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
Cons
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.
ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!
It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!
Pros
Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things
Cons
I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.
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ServMan Pricing
ServMan Pricing
Contact ServMan for price information or a quote
Contact ServMan for price information or a quote
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ServMan Features
ServMan Features
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Additional information for ServMan
Additional information for ServMan
Key features of ServMan
- Automated client communication capabilities
- Call tracking
- Capture client signatures
- Comprehensive KPI reporting
- Create new orders and quotes in the field
- Extensive job costing and time logging capabilities
- Fully integrated accounting system
- GPS integration
- Integrated credit card and e-check processing
- Manage equipment and maintenance task lists
- Payroll module
- Post-appointment surveys
- Powerful mapping and route optimization tools
- Preventive maintenance reminders
- Purchasing and inventory management
- Scan barcodes for inventory or flat rate task selection
- Synchronize information to the office
- Time clock
- View order & service histories
- Work order and quote management
Benefits
• ServMan offers a proprietary integrated development environment (IDE) which clients can use to incorporate new business rules or unique workflow requirements.
• The solution supports high-end customization of user screens, reports and process, through which administrators can control or modify core screens and behaviors as per specific business requirements.
• ServMan Mobile is an extension of ServMan solution through which clients can receive work orders, view histories, scan barcodes for inventory and capture client signatures and more.
• The integrated APPAA module helps to schedule and manage all kinds of appointments and communication with business clients and also allows to schedule maintenance reminders and track their progress.
• The software can also integrate with third-party software such as ADP, Avalara and Fleetmatics.
ServMan FAQs
ServMan FAQs
Below are some frequently asked questions for ServMan.
Q. What type of pricing plans does ServMan offer?
ServMan offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact ServMan for price information or a quote
Q. What are the main features of ServMan?
ServMan offers the following features:
- Automated client communication capabilities
- Call tracking
- Capture client signatures
- Comprehensive KPI reporting
- Create new orders and quotes in the field
- Extensive job costing and time logging capabilities
- Fully integrated accounting system
- GPS integration
- Integrated credit card and e-check processing
- Manage equipment and maintenance task lists
- Payroll module
- Post-appointment surveys
- Powerful mapping and route optimization tools
- Preventive maintenance reminders
- Purchasing and inventory management
- Scan barcodes for inventory or flat rate task selection
- Synchronize information to the office
- Time clock
- View order & service histories
- Work order and quote management
Q. Who are the typical users of ServMan?
ServMan has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does ServMan support?
ServMan supports the following languages:
English
Q. Does ServMan support mobile devices?
ServMan supports the following devices:
Android
Q. What other apps does ServMan integrate with?
ServMan integrates with the following applications:
ADP Streamline, Avalara
Q. What level of support does ServMan offer?
ServMan offers the following support options:
Forum, Video Tutorials, Online Support
Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.