About MyVR
MyVR exists to help property managers with 5+ units make more money from one unified dashboard. With direct connections to the major listing sites, marketing is simplified without the added cost of a 3rd party channel manager. A drag-&-drop website builder provides the foundation for a direct channel, and automation streamlines guest communication and operations. MyVR is a growing property managers competitive advantage, creating opportunity to focus on the core product: delighting guests.
Key benefits of MyVR
A channel manager built into your PMS. Direct connections to more than 70+ top rental listing sites including Airbnb, Expedia, TripAdvisor, Expedia, VRBO and HomeAway. Automatically list your property on as many channels as you want, with full sync of rates, calendar, bookings, messaging, photos, descriptions, and more. Save time, retain accuracy, convert better.
Unified inbox to manage guest communication, inquiries and tasks. You can also set up automated messages and use an unlimited set of triggers & filters to put your guest communications on autopilot.
Build your own high-converting channel and brand through the website builder. No technical experience required: a drag-and-drop editor right in your PMS allows you to create a custom site. Scalable to however many properties under management.
Schedule cleaning and maintenance of your property or properties and manage associated tasks through MyVR. Synchronize cleaning services with your booking calendar and delegate the right job to the right people.
Feature rich set of APIs that make it easy to interact with your MyVR account complete with documentation. Openness of the software is a main priority of the business.
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- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful experience working with MyVR
Reviewed on 2018/12/20
We are now into our 3rd year with MyVR. It was a big switch for us - moving from Kigo to MyVr - and...
We are now into our 3rd year with MyVR. It was a big switch for us - moving from Kigo to MyVr - and we haven't regretted it one bit. MyVR is extremely simple to handle though its got powerful features. Its a one stop shop for all our Property management needs - right form guest handling to charging of their cards to the automated emails. All wonderfully packaged in one software,
Pros
The features of the software, flexibility of the staff, high response time, and the ability of the staff to listen to end user for suggestions.
Right from the CEO to the customer support - they have always listened to us.
Our account manager has been great to work with.
Cons
Analytics and Reporting options. Though the staff has always listened to our suggestions for better analytics and also helped us generate whatever report we wanted. Its not really a big deal in the larger scheme of things. Just a nice to have feature.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loved MyVr
Reviewed on 2023/11/21
Exceptional. Best software available before sold to Guesty.
Exceptional. Best software available before sold to Guesty.
Pros
It was great intergation software until they sold the company and quit supporting the software.
Cons
No cons at all. Great product. Sad they quit.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Nightmare! OVER BOOKINGS, DOUBLE CHARGING ME, POOR SUPPORT, INEFFECTIVE TRAINING
Reviewed on 2018/02/22
None! Wasted countless hours and caused a great deal of stress. I should bill them for my wasted...
None! Wasted countless hours and caused a great deal of stress. I should bill them for my wasted time.
Pros
It sounded good before I actually started using it. It has all the features we need. All the channels, automation, website, calendar sync.
Cons
- SLOW CALENDAR SYNC - They told me the calendar sync was instant. That's true but only coming from Airbnb. I blocked off dates in MyVR and 40 minutes later got an Airbnb booking for those dates. Then they admitted that it take 45 minutes to sync from MyVR to Airbnb. I was double booked right away.
- I paid for their training package which took a lot longer then expected to complete. Several months in fact. During this time, they were also charging the monthly cost for use of the service that I wasn't even using yet. Eventually they refunded this portion but only after several requests.
- Support slow and often useless. There is no way to talk to a human. I sent several emails asking for help with double bookings and they would not call me. It took them several days to respond and they asked clarifying questions that only proved they didn't even read my email and had no idea what the problem was.
- Pricey training is a joke. It was sold to me as a one-on-one coaching to get me set up quickly. Basically instead of watching generic videos that may or may not apply to your situation, it is a live person running through generic videos and training that may or not apply to you. They also sent me outdated instructions that got me lost. Total waste of countless hours. Finally I insisted the last part of training be done over a zoom online meeting, which i initiated. It was great. Why not do that in the first place then?!
Response from Guesty
We hold ourselves to a high standard, so we apologize again that your experience wasn't positive. While we've onboarded thousands of properties successfully, we regret that yours was not. It may be small consolation for you, but we will strive to learn from this and do better.
The root cause of many of your struggles seems to be that we allowed you to continue using the product without training after you had to cancel your second session. Our product is designed for ease of use, but training rapidly accelerates familiarity with the software. Based on your feedback, we'll revisit our processes to ensure we are setting up customers for success.
We do feel it is important to clarify a few things:
1) Our product does offer real-time syncing. You were using iCal (not recommended) and not our full 2-way integration.
2) We do offer property managers several hours of live training, not generic videos. This 1:1 time with a live trainer gives customers ample time to ask questions.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Setting up and then using MyVR for over a year
Reviewed on 2020/09/24
It's been a great experience. As the primary person who set the system, I can say that it does...
It's been a great experience. As the primary person who set the system, I can say that it does take time, by it's really pretty straightforward. The support staff are outstanding.
Pros
Software is perfectly designed for the short term rental business. It's easy to use, and connects to the major channels quite easily. Credit card processing is seamless with Stripe.
Cons
Could use stronger financial capabilities. Most reporting has to be done outside of the system. That said, the owner portal is amazing and was very well received.
Alternatives Considered
CloudbedsReasons for Choosing MyVR
OpenHotel was so archaic and very difficult to work with. Even the front end was tough to learn and use. and really more well suited for hotels than the short term rental business.Switched From
OpenHotel PMSReasons for Switching to MyVR
Better overall fit for what we do, and strong support- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invaluable Business Partner
Reviewed on 2019/05/30
I used to be overwhelmed managing 2-3 properties. Now I have 11 and am still growing, but I...
I used to be overwhelmed managing 2-3 properties. Now I have 11 and am still growing, but I couldn't do it without MyVR.
Pros
Their support is 6 stars out of 5
Their growth is driven by customer needs - they listen, ask why, and work with their clients to develop on target solutions.
Their systems and processes are simple and easy to use.
Cons
I wish they could grow faster. They need a strong link to the accounting softwares. They're developing it, but it's not ready yet.
Reasons for Switching to MyVR
The free trial allowed me time to try it out. Once I tried it, and others, I felt it had a more straightforward design, did what I needed most very well, and had great value.MyVR FAQs
Below are some frequently asked questions for MyVR.Q. What type of pricing plans does MyVR offer?
MyVR offers the following pricing plans:
- Starting from: US$125.00/month
- Pricing model: Subscription
- Free Trial: Available
MyVR offers pricing tailored to each customer's business, product, and service requirements.
Q. Who are the typical users of MyVR?
MyVR has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MyVR support?
MyVR supports the following languages:
English
Q. Does MyVR support mobile devices?
MyVR supports the following devices:
Q. What other apps does MyVR integrate with?
MyVR integrates with the following applications:
Autohost, BeHome, Beyond, Breezeway, Constant Contact, Duve, Google Analytics 360, Lynx, Mailchimp, Operto Teams, PriceLabs, Properly, Stripe, Twilio Flex, Wheelhouse, Zapier
Q. What level of support does MyVR offer?
MyVR offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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