About ProClass

ProClass is a highly flexible management solution for event and class organizers across multiple industry types. Ideal for membership societies, businesses, schools, associations, non-profit and charity foundations, ProClass is a web-based software service with pricing and configuration options designed to best-fit specialized requirements. Starting with powerful class and event management tools, key features include unlimited scheduling across diverse types or locations before promoting each event online. SEO optimized listings are then marketed via customized customer portals and associated registration sites, using selected third-party merchant providers or gateways to process online sales securely. Offer attendees detailed listings describing events with photos, speaker biographies and class schedules, while tying in eCommerce support for selling merchandise or accepting donations.

Alongside the customer web portal assigned to each client where members can login, register and manage their own contact information, ProClass also offers integrated CRM functionality. Multiple account contact relationships enable relationship webs to be plotted within the customer database to define roles and communications, tracking attendance histories and feeding this information back into bulk email marketing campaigns. Unlimited HTML email templates are available here, responding to custom queries when mailing out event updates, seasonal class timetables or fundraising notifications.

In addition, ProClass places heavy emphasis on financial management thanks to account-level billing and accounts receivables tracking and reporting capabilities. Access online customer invoices and receipts in PDF format, automate recurring monthly charges, track invoice comments and view detailed invoice, transaction or payment reports. Data mining options within ProClass then extend to querying all customer data, creating custom requests that can be exported straight to Excel. Library reports for student lists, statements and daily class rosters can similarly be exported to popular formats including PDF, Excel, XML, Word, Tiff or a multitude of useful web file types.


Key benefits of ProClass

  • Accept student and attendee registrations for classes and events via detailed, customizable pages and dedicated customer portals.

  • Process payments direct to bank accounts via existing, secure merchant accounts and gateways – incurring no additional ProClass service fees.

  • Centralize customer data and manage contact relationships with CRM features while allowing customers to access and edit personal data via Customer Portal.

  • Track attendances and reschedule new class sessions while assigning multiple times, locations, venues, rooms, instructors or speakers.

  • Unlimited bulk emailing with a library of HTML email templates available for mailing out marketing campaigns to targeted, queried contact groups.

  • Account level invoicing, batch payment processing, partial balance payment options and detailed invoice, transaction and payment reporting.

  • Dedicated reporting and mining features allows all data to be searched and retrieved via custom querying before exporting the results to common file formats.

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    Reviews

    Overall rating

    4,4 /5
    (35)
    Value for Money
    4,3/5
    Features
    4,1/5
    Ease of Use
    3,7/5
    Customer Support
    4,6/5

    Already have ProClass?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 35
    Carmela
    Overall rating
    • Industry: Education Management
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ProClass is a Great Tool for Education Administration

    Reviewed on 2024/01/05

    I was thrown into ProClass last year when our lead administrator resigned. While I had a very good...

    I was thrown into ProClass last year when our lead administrator resigned. While I had a very good technical guide to follow, when I called or emailed ProClass, I got hands-on support. The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years!

    Pros

    Once I was trained, I found ProClass easy to use. It has a ton of features, and we probably only use about 50% of what it can do.

    Cons

    Sometimes, it can take too long to call up a class. It might be do to having too many widgets that we don't use, so I'm going to remove some and see if it helps.

    Response from ProClass

    Hi Carmela,

    Thank you for your kind feedback.

    With regard to your comments on the time to pull up a class page - we are releasing a update jutt this week that will improve this by upt o 50% and bring load times to under 2 seconds in most cases.

    Please set us know if you are still experiencing issues so that we can get them addressed for you right away.

    Deborah
    Overall rating
    • Industry: Education Management
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ProClass Saved Us Volunteer Time

    Reviewed on 2021/04/22

    The training and support from ProClass were/are excellent. They were patient in helping us to...

    The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

    Pros

    Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us.
    Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams.
    Query ability: we can pull from the database to answer so many user/management questions.

    Cons

    The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

    Response from ProClass

    Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

    Verified Reviewer
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Marketing savvy folks should not use Proclass

    Reviewed on 2018/03/07

    Pros

    Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

    Cons

    Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there.

    The API is a joke. It is not a fully developed API so expect to do some heavy coding.

    Response from ProClass

    While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly.

    To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale.

    We do provide the following features and more to assist with your marketing efforts.

    *Unlimited bulk email with customizable templates.
    *Unlimited SMS messaging to contacts where mobile provider information is collected
    *Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants
    *Easy export of data for use with other tools
    *Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization.
    *Industry leading relationship tracking across multiple accounts and families.
    *Customizable online registration class listings.
    *Social media integration
    *Online registration and customer portal site language translation
    *Read only REST API

    These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures.

    Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

    Leslie
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple Design

    Reviewed on 2023/12/18

    It is a reliable system with great customer service. We get everything we need for our program to...

    It is a reliable system with great customer service. We get everything we need for our program to grow.

    Pros

    I like the ability to copy previous class courses. This saves us time in having to complete all the details each time, such as description etc. , we can still make changes but we don't have to complete all the details.

    Cons

    The learning curve in the very beginning. It's a lot of details initially and there are fields available that you will never use. Also the reports contain fields that are never used which is confusing.

    Response from ProClass

    Hi Leslie,

    Thank you for the feedback. ProClass does have many features and not every customer will utilize all of them. We do have some new features to help you customize specific pages to remove features that you may not be using. Please contact your support specialist and they can assist you with this.

    Daniela
    Overall rating
    • Industry: Primary/Secondary Education
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ProClass has tripled my productivity!

    Reviewed on 2018/09/11

    I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple...

    I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

    Pros

    As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

    Cons

    I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

    Showing 5 reviews of 35 Read all reviews

    ProClass FAQs

    Below are some frequently asked questions for ProClass.

    ProClass offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Annual subscription with pricing based on individual quote – contact ProClass for more details.

    ProClass has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    ProClass supports the following languages:

    English

    ProClass supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations ProClass has

    ProClass offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

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