About ProClass

ProClass is a highly flexible management solution for event and class organizers across multiple industry types. Ideal for membership societies, businesses, schools, associations, non-profit and charity foundations, ProClass is a web-based software service with pricing and configuration options designed to best-fit specialized requirements. Starting with powerful class and event management tools, key features include unlimited scheduling across diverse types or locations before promoting each event online. SEO optimized listings are then marketed via customized customer portals and associated registration sites, using selected third-party merchant providers or gateways to process online sales securely. Offer attendees detailed listings describing events with photos, speaker biographies and class schedules, while tying in eCommerce support for selling merchandise or accepting donations.

Alongside the customer web portal assigned to each client where members can login, register and manage their own contact information, ProClass also offers integrated CRM functionality. Multiple account contact relationships enable relationship webs to be plotted within the customer database to define roles and communications, tracking attendance histories and feeding this information back into bulk email marketing campaigns. Unlimited HTML email templates are available here, responding to custom queries when mailing out event updates, seasonal class timetables or fundraising notifications.

In addition, ProClass places heavy emphasis on financial management thanks to account-level billing and accounts receivables tracking and reporting capabilities. Access online customer invoices and receipts in PDF format, automate recurring monthly charges, track invoice comments and view detailed invoice, transaction or payment reports. Data mining options within ProClass then extend to querying all customer data, creating custom requests that can be exported straight to Excel. Library reports for student lists, statements and daily class rosters can similarly be exported to popular formats including PDF, Excel, XML, Word, Tiff or a multitude of useful web file types.

Key benefits of ProClass

  • Accept student and attendee registrations for classes and events via detailed, customizable pages and dedicated customer portals.

  • Process payments direct to bank accounts via existing, secure merchant accounts and gateways – incurring no additional ProClass service fees.

  • Centralize customer data and manage contact relationships with CRM features while allowing customers to access and edit personal data via Customer Portal.

  • Track attendances and reschedule new class sessions while assigning multiple times, locations, venues, rooms, instructors or speakers.

  • Unlimited bulk emailing with a library of HTML email templates available for mailing out marketing campaigns to targeted, queried contact groups.

  • Account level invoicing, batch payment processing, partial balance payment options and detailed invoice, transaction and payment reporting.

  • Dedicated reporting and mining features allows all data to be searched and retrieved via custom querying before exporting the results to common file formats.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Features

    Total features of ProClass: 122

    • API
    • Access Controls/Permissions
    • Accounting
    • Action Management
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Query
    • Admissions Management
    • Alerts/Notifications
    • Alumni Management
    • Applications Management
    • Asynchronous Learning
    • Attendance Management
    • Attendance Tracking
    • Attendee Management
    • Attendee Tracking
    • Badge Management
    • Batch Processing
    • Billing & Invoicing
    • Budgeting/Forecasting
    • Built-in LMS
    • CRM
    • Calendar Management
    • Campaign Management
    • Cataloging/Categorization
    • Certification & Licensing
    • Class Management
    • Class Registration
    • Class Scheduling
    • Client Management
    • Committee Management
    • Conferences/Conventions
    • Contact Management
    • Contribution Tracking
    • Curriculum Management
    • Customer Accounts
    • Customer Management
    • Customer Service Analytics
    • Customer Support
    • Customizable Forms
    • Dashboard
    • Data Import/Export
    • Data Security
    • Donation Tracking
    • Donor Discovery
    • Donor Management
    • Dues Management
    • Electronic Payments
    • Email Marketing
    • Email Templates
    • Enrollment Confirmation
    • Enrollments/Onboarding
    • Event Management
    • Event Registration
    • Event Scheduling
    • Facility Scheduling
    • Faculty/Staff Management
    • Financial Management
    • For Nonprofits
    • For Summer Camps
    • Fundraising Management
    • Gamification
    • Gift Matching Management
    • Group Registration
    • Inventory Management
    • Kitting
    • List Management
    • Live Chat
    • Marketing Automation
    • Medical Management
    • Member Accounts
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Mobile Giving
    • Multi-Currency
    • Multi-Store
    • Online Forms
    • Online Giving
    • Online Payments
    • Online Registration
    • Onsite Registration
    • Parent Portal
    • Partial Payments
    • Payment Processing
    • Pledge Management
    • Point of Sale (POS)
    • Product Catalog
    • Program Management
    • Promotions Management
    • Real Time Reporting
    • Receipt Management
    • Recurring Giving
    • Refund Management
    • Registration Management
    • Reminders
    • Reporting/Analytics
    • Request Escalation
    • Returns Management
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Shopping Cart
    • Social Media Integration
    • Social Promotion
    • Staff Management
    • Student Information/Records
    • Student Management
    • Student Portal
    • Synchronous Learning
    • Team Management
    • Templates
    • Transcripts
    • Volunteer Management
    • Wait List Management
    • Web-based Deployment
    • eCommerce Management

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    Reviews

    Overall rating

    4,3 /5
    (26)
    Value for Money
    4,2/5
    Features
    4/5
    Ease of Use
    3,7/5
    Customer Support
    4,5/5

    Already have ProClass?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Kia M.
    Overall rating
    • Industry: Education Management
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ProClass is Pro!

    Reviewed on 2019/08/21

    Using ProClass allows me to streamline some the steps in clients booking corporate on-site training...

    Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

    Pros

    The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

    Cons

    I wish the manual covered more material. But the manual leaves off, the customer service covers.

    Daniela E.
    Overall rating
    • Industry: Primary/Secondary Education
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ProClass has tripled my productivity!

    Reviewed on 2018/09/11

    I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple...

    I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

    Pros

    As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

    Cons

    I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

    Verified Reviewer
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Marketing savvy folks should not use Proclass

    Reviewed on 2018/03/07

    Pros

    Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

    Cons

    Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there.

    The API is a joke. It is not a fully developed API so expect to do some heavy coding.

    Response from ProClass

    While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly.

    To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale.

    We do provide the following features and more to assist with your marketing efforts.

    *Unlimited bulk email with customizable templates.
    *Unlimited SMS messaging to contacts where mobile provider information is collected
    *Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants
    *Easy export of data for use with other tools
    *Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization.
    *Industry leading relationship tracking across multiple accounts and families.
    *Customizable online registration class listings.
    *Social media integration
    *Online registration and customer portal site language translation
    *Read only REST API

    These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures.

    Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

    Chad L.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Proclass is Best-in-class!

    Reviewed on 2020/12/18

    Gage Academy of Art uses Proclass as its complete class management software, student database, and...

    Gage Academy of Art uses Proclass as its complete class management software, student database, and CRM. Students register through Proclass, set up their own accounts, and make their own payments. Easy and intuitive solution for running a school of over 4000 students with a staff of 12 - It would not be possible without proclass.

    Pros

    This program is a robust and comprehensive crm! I have personally used it for over 3 years while working at Gage Academy of Art. It offers COMPLETE control over class scheduling, payment, online deployment, and even integrates with our website flawlessly. Very logical and easy to use once you understand the structure. I have never seen a program that offers more comprehensive custom reporting, email list building, and student records. Proclass makes what Gage does possible and helped in our transition to online programming this year.

    Cons

    The ONLY con in my opinion is that there are limited coupon code abilities. It is difficult to only discount some classes with a coupon code BUT there are easy work-arounds that we have figured out. It is in no way a deal breaker.

    Response from ProClass

    Hello Chad,

    Thank you for the review and your kind comments. We are looking forward to enhancing our coupon code features in the coming versions in 2021

    Peter S.
    Overall rating
    • Industry: Primary/Secondary Education
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    ProClass for a Lifelong Learning organization

    Reviewed on 2018/08/21

    We've invested considerable time and effort in using ProClass because it does what we were looking...

    We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

    Pros

    We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

    Cons

    For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

    Showing 5 reviews of 26 Read all reviews

    ProClass FAQs

    Below are some frequently asked questions for ProClass.

    ProClass offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Annual subscription with pricing based on individual quote – contact ProClass for more details.

    We do not have any information about ProClass features

    ProClass has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ProClass supports the following languages:

    English

    ProClass supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations ProClass has

    ProClass offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

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