About Escapia

Escapia is a cloud-based vacation rental software, offering users assistance with managing reservations, accounting, property listings and distribution, and more.

Escapia’s reservation management system incorporates lead management, front desk operations, and guest reviews. Users can view full complete guest histories, including all correspondence, extend reservations directly from within the calendar, produce customizable reservation reports, and let Escapia automatically generate reservation confirmations to send out to guests. Business performance can be viewed on customizable business dashboards, which include daily activity widgets such as check-ins and check-outs, open work orders, unread inquiries, and total rent booked, and can produce reports and graphs for year-to-year comparisons of inquiries, bookings, and income.

Escapia’s rate engine enables property managers to set up and adjust variable rates, special offers, discount plans, flexible charges and add-ons. Users can enter rates in bulk, and test pricing plans before activation, as well as using daily, weekly, and monthly rate calculation. Rates are automatically updated across Escapia and all other partner sites a property is listed on.

Escapia partners with multiple property listing and distribution sites, including HomeAway, Vrbo, BookingPal, and FlipKey, with users able to choose where their properties are promoted. Availability calendars are automatically updated in real time between listing sites and users’ own records. Guest reviews of properties can also be automatically distributed from Escapia to selected partner channel sites.

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Escapia

Key benefits of Escapia

Real-time sync between availability calendars on all distribution and listing sites.

Lead management system keeps track of all prospects and guests in one place.

Business dashboards offer real-time data reporting, customizable data views, widgets, charts, graphs, and drill-down analytics.

Rate management engine enables users to adjust rental rates based on business conditions and occupancy levels, with automation for seasonal and holiday rate changes.

Generate and customize reports on units, owners, guests, reservations, payments, and more.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Escapia

Images

Escapia Software - Escapia's business dashboard gives users an overview of their inquiries, reservations, and more
Escapia Software - Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard
Escapia Software - Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering
Escapia Software - Users can view reservations for all of their properties in a centralized calendar in Escapia
Escapia Software - Escapia generates full customer histories, including all previous reservations and inquiries
Escapia Software - Users can manage housekeeping for their properties from within Escapia
Escapia Software - Escapia provides a mobile app for both property owners and guests to use
Escapia Software - Users can respond to inquiries, send out quotes and request payments from within Escapia's app
Escapia Software - Escapia has multiple network partner sites where users' properties can be listed
View 9 more
Escapia Software - Escapia's business dashboard gives users an overview of their inquiries, reservations, and more Escapia Software - Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard Escapia Software - Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering Escapia Software - Users can view reservations for all of their properties in a centralized calendar in Escapia Escapia Software - Escapia generates full customer histories, including all previous reservations and inquiries Escapia Software - Users can manage housekeeping for their properties from within Escapia Escapia Software - Escapia provides a mobile app for both property owners and guests to use Escapia Software - Users can respond to inquiries, send out quotes and request payments from within Escapia's app Escapia Software - Escapia has multiple network partner sites where users' properties can be listed

Features

Total features of Escapia: 44

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Channel Management
  • Client Portal
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Templates
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Invoice Management
  • Lead Management
  • Maintenance Scheduling
  • Online Booking
  • Owner Statements
  • Payment Processing
  • Price / Margin Management
  • Ratings / Reviews
  • Real Time Reporting
  • Reporting & Statistics
  • Reservations Management
  • Third Party Integrations
  • Vendor Management
  • Website Integration
  • Work Order Management

Alternatives

Checkfront

4,5
#1 Alternative to Escapia
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Streamline

4,6
#2 Alternative to Escapia
Streamline is a smart & powerful vacation rental & property management software built to maximize conversions,...

Kigo

3,7
#3 Alternative to Escapia
One Platform to Increase Visibility, Increase Bookings, Increase Revenue

VacationsPal

5
#4 Alternative to Escapia
VacationsPal is a cloud-based software that helps property managers, hotels, and B&Bs manage bookings, invoices,...

Reviews

Overall rating

4,4 /5
(101)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,1/5
Customer Support
4,6/5

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Showing 5 reviews of 101
Bharath (ben) N.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best PM Software

Reviewed on 2018/09/25

Pros

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Cons

The time it takes to learn or understand the software. however the CSR team is good and always supportive

Becky B.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The ONLY software you need for Vacation Rentals!

Reviewed on 2021/09/02

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage...

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

Pros

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

Cons

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

Bethany S.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A Big Complicated Software.

Reviewed on 2017/01/05

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's...

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking.

This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Pros

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible.

Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Response from HomeAway Software

Hi Bethany,
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at [email protected] and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
HomeAway Software

Brian S.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Overall PMS system today

Reviewed on 2021/10/08

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Pros

Ease of use and strength in functionality

Cons

Reconciliation and lack of out of the box solutions. All must be custom.

John W.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Going Beyond a Necessary Evil

Reviewed on 2020/10/28

I like the changes we are seeing in Escapia. I still have some baggage from their past communication...

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Pros

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Cons

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Showing 5 reviews of 101 Read all reviews

Escapia FAQs

Below are some frequently asked questions for Escapia.

Escapia offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pay a flat monthly fee based on the number of properties you manage. No percentage fees per booking, no additional cost for listing on Vrbo, no surprises — pricing you can plan for. Pricing starts at $9 per unit based on a 100-unit customer. Contact us for your custom pricing quote!

Escapia has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001+

Escapia supports the following languages:

English

Escapia supports the following devices:

Escapia integrates with the following applications:

Beyond, Gmail, Properly, Rentals United

Escapia offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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