OwnerRez

4.9 (181)
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Book and manage 1 to 100s of properties in the cloud

About OwnerRez

OwnerRez is a comprehensive booking management engine, built by people who have vacation rentals of their own. It integrates with channels like Vrbo, AirBnb, and Booking.com to seamlessly synchronize availability, rates, rules and listing content while taking online bookings, managing inquiries, and communicating with guests. OwnerRez provides modern fast websites, guest checkout with e-sign renter agreements and can process payments directly, including auto-scheduled future payments. All emails sent to the guest are templatable, and you can schedule your own emails to go out automatically. OwnerRez also provides travel insurance and damage protection insurance, as well as integration with QuickBooks, property management/owner statements, and other power features. Manage many properties, automate your communication and get detailed statistics and reports without needing to hire a staff.


Key benefits of OwnerRez

? OwnerRez is a web-based solution that allows vacation rental owners to manage bookings and handle enquiries efficiently.

? The product tracks enquiries from all listing sites as well as the owner's website, allowing users to generate quotes and respond from a single interface.

? OwnerRez assists guests in booking online and confirming their reservation by collecting electronically signed rental agreements.

? The solution allows property owners to place auto-responders for various enquiries on the basis of set rules.

? OwnerRez allows guests to pay via credit cards and on the basis of information it schedules security deposits and future payments.


Images

OwnerRez Software - Straightforward Booking Calendar
OwnerRez Software - Easy Property Configuration
OwnerRez Software - Modern Fast Websites
OwnerRez Software - Rich Reporting
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OwnerRez video
OwnerRez Software - Straightforward Booking Calendar
OwnerRez Software - Easy Property Configuration
OwnerRez Software - Modern Fast Websites
OwnerRez Software - Rich Reporting

Not sure about OwnerRez? Compare with a popular alternative

OwnerRez

4.9 (181)
VS.

Starting Price

US$40.00
month
US$1.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

67
68

Integrations

19
No integrations found

Ease of Use

4.7 (181)
4.5 (86)

Value for Money

4.9 (181)
4.1 (86)

Customer Service

4.9 (181)
4.5 (86)
Green rating bars show the winning product based on the average rating and number of reviews.

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iGMS

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Reviews

Overall rating

4.9 /5
(181)
Value for Money
4.9/5
Features
4.9/5
Ease of Use
4.7/5
Customer Support
4.9/5

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Showing 5 reviews of 181
Todd
Todd
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So Happy!

Reviewed on 2019/03/27

Pros

I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it!

Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone!

I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!

Cons

There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.

Bill
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software, Great Price, Great Support - What's Not to Love?

Reviewed on 2021/04/08

They are just an overall complete solution... Great Price, Great Support, Great Feature set. I...

They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes.

Pros

OwnerRez is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled. (Granted there are some 3rd party integrations here but the integrations are so solid that we don't have to worry about them)

OwnerRez is easy to use. The database is built in a way that it is fully relational. You can look at a guest, see all of their bookings, click on the booking and have all relevant data including communications to/from the guest right there at your finger tips.

Support with OwnerRez is top notch. I've never talked with them on the phone but their email response times are exceptional and their solutions detailed and comprehensive. You do not have an "expensive" onboarding team to walk you through step by step... but with OwnerRez we didn't need it. Watched a couple of videos, followed some checklists and we were up and running in a matter of a week. We spent 5 weeks with another solution and when it came time to go live we had one OTA connected and it was not calculating tax correctly. Literally we had all OTAs connected to OwnerRez in a week and were managing our complete portfolio with virtually no hiccups.

Cons

OwnerRez is extremely feature rich. I wanted a single solution for all aspects of our business but ultimately I have decided to let the experts in Housekeeping and Guest Portals do what they do best and just integrate to OwnerRez. Perhaps someday they will add that functionality.

Brian
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

OwnerRez has the features and support!

Reviewed on 2022/04/25

I recommend it!

I recommend it!

Pros

The functionality is pretty incredible, and the support team is very very thorough .

Cons

It's not the most modern interface. I value function over attractiveness, so I don't mind too much. It's still somewhat intuitive.

Lauralee
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent property management software

Reviewed on 2024/04/01

Pros

I managed my two beach properties for a year without using a property management software to help, so when I took the plunge to purchase OwnerRez, I was very nervous because of the enormous growing curve that I had trying to get familiar with it. I had no experience using any software of any kind, but the customer service I have received from OwnerRez over the last two years has been exceptional. They have answered every question I have had with not only the highest level of competency but also with such kindness and patience. In a world where excellence and integrity are sadly lacking in practically every service industry, OwnerRez stands out above the rest. Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others!

Cons

I do love having all my questions answered over email within usually 24-48 hours, but there are times it would be helpful to have a phone number I could call to get a quick answer.

Andrea
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you have doubts or issues, don't have to wait long for a fast support team response!

Reviewed on 2020/04/29

it was self explanatory and easy to work with, but yes you have to experience and try for yourself....

it was self explanatory and easy to work with, but yes you have to experience and try for yourself. It's a lot of features and the best way to learn is using it... Some things you will find out works great for you and other features not so much, but you can just not use it and leave it aside. Overall great functions and fast learning after you begin using it.

Pros

It's kind of easy to work with, unlike many others in the market, but is you have any problem or doubt, the support team is A-M-A-Z-I-N-G-L-Y fast to respond!! So you can solve most of the problems or doubts real quick.

Cons

no negative issues so far... I am still learning some functions, but so far it worked great for what I need.

Alternatives Considered

CiiRUS

Reasons for Choosing OwnerRez

Actually I used Ciirus as a homeowner last year. But as a Homeowner I already had difficulties using it. And you do not allow all features for homeowners. I wonder how it must be a lot more difficult with administrator functions.

Switched From

CiiRUS

Reasons for Switching to OwnerRez

easy to work with and the main functions were there. After purchase I realize what they have the best is their support team. They never failed me once getting back to me quickly and solving or explaining my issues/concerns.
Showing 5 reviews of 181 Read all reviews

OwnerRez FAQs

Below are some frequently asked questions for OwnerRez.

OwnerRez offers the following pricing plans:

  • Starting from: US$40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starting at $40/mo for the first property. Everything but the Premium Features are included - even things like channel management, triggers, digital signatures, auto-responders, rich reporting, and many other power features. If it's not a premium feature, then it's included! Premium features include: - Property Management - Hosted Website - QuickBooks Integration - Damage Protection Insurance - Call center with VOIP calling, voicemail, and SMS integration

OwnerRez has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

OwnerRez supports the following languages:

English

OwnerRez supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

OwnerRez integrates with the following applications:

Beyond, Braintree, Constant Contact, Duve, Google Calendar, Google Maps, Mailchimp, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, Operto Teams, PayPal, PriceLabs, QuickBooks Online, Stripe, Twilio, WordPress, authorize.net

OwnerRez offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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