About OwnerRez

OwnerRez is a comprehensive booking management engine, built by people who have vacation rentals of their own. It integrates with channels like Vrbo, AirBnb, and Booking.com to seamlessly synchronize availability, rates, rules and listing content while taking online bookings, managing inquiries, and communicating with guests. OwnerRez provides modern fast websites, guest checkout with e-sign renter agreements and can process payments directly, including auto-scheduled future payments. All emails sent to the guest are templatable, and you can schedule your own emails to go out automatically. OwnerRez also provides travel insurance and damage protection insurance, as well as integration with QuickBooks, property management/owner statements, and other power features. Manage many properties, automate your communication and get detailed statistics and reports without needing to hire a staff.

Key benefits of OwnerRez

● OwnerRez is a web-based solution that allows vacation rental owners to manage bookings and handle enquiries efficiently.

● The product tracks enquiries from all listing sites as well as the owner's website, allowing users to generate quotes and respond from a single interface.

● OwnerRez assists guests in booking online and confirming their reservation by collecting electronically signed rental agreements.

● The solution allows property owners to place auto-responders for various enquiries on the basis of set rules.

● OwnerRez allows guests to pay via credit cards and on the basis of information it schedules security deposits and future payments.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

OwnerRez - Activity dashboard
OwnerRez - Rules setting for properties
OwnerRez - Settings page
OwnerRez - Sign up page
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OwnerRez video
OwnerRez screenshot: OwnerRez - Activity dashboard OwnerRez screenshot: OwnerRez - Rules setting for properties OwnerRez screenshot: OwnerRez - Settings page OwnerRez screenshot: OwnerRez - Sign up page

Features

Total features of OwnerRez: 84

  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Applications Management
  • Auto-Responders
  • Automatic Backup
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Channel Management
  • Charting
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Storage
  • Document Templates
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • For Vacation Rentals
  • Forecasting
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Invoice Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Mail Merge
  • Marketing Automation
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Online Booking
  • Owner Statements
  • Partial Payments
  • Payment Processing
  • Production Tracking
  • QuickBooks Integration
  • Real Time Data
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Template Management
  • Third Party Integrations
  • Vendor Management
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Widgets
  • WordPress Integration
  • eCommerce Management

Alternatives

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Hostaway

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eviivo

3,7
#3 Alternative to OwnerRez
eviivo is a booking & channel management system which enables small hospitality & tourism businesses to manage property...

AppFolio Property Manager

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Reviews

Overall rating

5 /5
(80)
Value for Money
5/5
Features
5/5
Ease of Use
4,8/5
Customer Support
5/5

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Showing 5 reviews of 80
Todd T.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So Happy!

Reviewed on 2019/03/27

Pros

I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it!

Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone!

I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!

Cons

There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.

Bill M.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software, Great Price, Great Support - What's Not to Love?

Reviewed on 2021/04/08

They are just an overall complete solution... Great Price, Great Support, Great Feature set. I...

They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes.

Pros

OwnerRez is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled. (Granted there are some 3rd party integrations here but the integrations are so solid that we don't have to worry about them)

OwnerRez is easy to use. The database is built in a way that it is fully relational. You can look at a guest, see all of their bookings, click on the booking and have all relevant data including communications to/from the guest right there at your finger tips.

Support with OwnerRez is top notch. I've never talked with them on the phone but their email response times are exceptional and their solutions detailed and comprehensive. You do not have an "expensive" onboarding team to walk you through step by step... but with OwnerRez we didn't need it. Watched a couple of videos, followed some checklists and we were up and running in a matter of a week. We spent 5 weeks with another solution and when it came time to go live we had one OTA connected and it was not calculating tax correctly. Literally we had all OTAs connected to OwnerRez in a week and were managing our complete portfolio with virtually no hiccups.

Cons

OwnerRez is extremely feature rich. I wanted a single solution for all aspects of our business but ultimately I have decided to let the experts in Housekeeping and Guest Portals do what they do best and just integrate to OwnerRez. Perhaps someday they will add that functionality.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Really cool software

Reviewed on 2018/03/13

Pros

OwnerRez is an innovative new tool that works pretty well for what I use it for. It has a nice, clean UI.

Cons

Although it has a good UI, there are always problems, and there are occasionally buttons or features that I don't need as much that clutter things.

Robbye H.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superb Customer Service

Reviewed on 2021/03/05

I cannot say enough about their customer service. Always quick to help and always goes beyond what...

I cannot say enough about their customer service. Always quick to help and always goes beyond what is required.

Pros

Set up was easy with detailed examples to help guide you through the steps.

Cons

Not having a technology background, I do not have any suggestions for improvement-it works seamlessly for me.

Andrea S.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you have doubts or issues, don't have to wait long for a fast support team response!

Reviewed on 2020/04/29

it was self explanatory and easy to work with, but yes you have to experience and try for yourself....

it was self explanatory and easy to work with, but yes you have to experience and try for yourself. It's a lot of features and the best way to learn is using it... Some things you will find out works great for you and other features not so much, but you can just not use it and leave it aside. Overall great functions and fast learning after you begin using it.

Pros

It's kind of easy to work with, unlike many others in the market, but is you have any problem or doubt, the support team is A-M-A-Z-I-N-G-L-Y fast to respond!! So you can solve most of the problems or doubts real quick.

Cons

no negative issues so far... I am still learning some functions, but so far it worked great for what I need.

Showing 5 reviews of 80 Read all reviews

OwnerRez FAQs

Below are some frequently asked questions for OwnerRez.

OwnerRez offers the following pricing plans:

  • Starting from: US$35,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starting at $35/mo for 2 properties. Everything but the Premium Features are included - even things like channel management, triggers, digital signatures, auto-responders, rich reporting, and many other power features. If it's not a premium feature, then it's included! Premium features include: - Property Management - Hosted Website - QuickBooks Integration - Damage Protection Insurance - Call center with VOIP calling, voicemail, and SMS integration

We do not have any information about OwnerRez features

OwnerRez has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

OwnerRez supports the following languages:

English

OwnerRez supports the following devices:

OwnerRez integrates with the following applications:

Authorize.Net, Beyond Pricing, Braintree, Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, Microsoft 365, Microsoft Excel, Microsoft Outlook, PayPal, PriceLabs, Quickbooks Online, Stripe, Twilio Voice, VRScheduler, Wishbox, WordPress

OwnerRez offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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