OwnerRez

Pros

I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it!

Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone!

I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!

Cons

There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.

Pros

It's kind of easy to work with, unlike many others in the market, but is you have any problem or doubt, the support team is A-M-A-Z-I-N-G-L-Y fast to respond!! So you can solve most of the problems or doubts real quick.

Cons

no negative issues so far... I am still learning some functions, but so far it worked great for what I need.

Pros

Owner Rez. It’s not only very easy to use, it has functionality that I didn’t even know I needed until I signed up. The customer support is unlike any customer support I’ve experienced regarding any software! Also what I find very important about this particular software is that the Support side of the business listens to what its customers are saying and makes the necessary changes.I have used other platforms for our vacation rental business but none had even anywhere near close the functionality no the ease-of-use. I highly recommend Owner Rez as it is also great value for money.

Cons

The calendar is static and not rolling there if is difficult to see checkouts all in the same page at the end of any month.

Pros

OwnerRez is an innovative new tool that works pretty well for what I use it for. It has a nice, clean UI.

Cons

Although it has a good UI, there are always problems, and there are occasionally buttons or features that I don't need as much that clutter things.

Pros

- One central place to see all of my bookings, send emails, and manage 4 vacation rental properties
- Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period
- Imports property info from Airbnb & VRBO

Cons

- Calendar needs to sync in real time. I like to know immediately when a booking comes in - as is, the sync takes up to an hour.