OwnerRez
About OwnerRez
OwnerRez is a comprehensive booking management engine, built by people who have vacation rentals of their own. It integrates with channels like Vrbo, AirBnb, and Booking.com to seamlessly synchronize availability, rates, rules and listing content while taking online bookings, managing inquiries, and communicating with guests. OwnerRez provides modern fast websites, guest checkout with e-sign renter agreements and can process payments directly, including auto-scheduled future payments. All emails sent to the guest are templatable, and you can schedule your own emails to go out automatically. OwnerRez also provides travel insurance and damage protection insurance, as well as integration with QuickBooks, property management/owner statements, and other power features. Manage many properties, automate your communication and get detailed statistics and reports without needing to hire a staff.
Key benefits of OwnerRez
? OwnerRez is a web-based solution that allows vacation rental owners to manage bookings and handle enquiries efficiently.
? The product tracks enquiries from all listing sites as well as the owner's website, allowing users to generate quotes and respond from a single interface.
? OwnerRez assists guests in booking online and confirming their reservation by collecting electronically signed rental agreements.
? The solution allows property owners to place auto-responders for various enquiries on the basis of set rules.
? OwnerRez allows guests to pay via credit cards and on the basis of information it schedules security deposits and future payments.
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Reviews
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So Happy!
Reviewed on 2019/03/27
Pros
I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it!
Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone!
I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!
Cons
There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only one worth having
Reviewed on 2024/04/02
Awesome. It took a few weeks for me to get everything set up, but it has saved me so much time over...
Awesome. It took a few weeks for me to get everything set up, but it has saved me so much time over the last few years that I cannot imagine running my vacation rental without it. You also get special perks, like being able to collect security deposits and process your own payments
Pros
I am so glad I found OwnerRez. I used to solo manage 3 properties and, while OwnerRez took a while to set up, it has saved me SO much time and hassle now that it is set up. I can’t imagine being without it and would never consider shopping another software. The customer service is great (real people who care and actually solve your problems). I describe OwnerRez as a union for Vacation Rental owners and I recommend it to everyone I come across.
Cons
The software is perhaps a little harder to use and more dated looking then some others (think Windows PC vs MAC) but there a ton of features and settings and once you figure all those out you’ll be glad there are so many options and that the software is so robust.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
it works but needs a lot of improvement
Reviewed on 2023/03/14
Pros
The system works that it is important and their pricing it is competitive something that I appreciate but the system needs a lot of improvement
Cons
I would love to get hear by OwnerRez. We have problems because we can't get response from customer support. They are telling us that the problem is our something that it is not and every time we need something we got no answer. I would like to SPEAK with them but they don't even provide a phone number to users ( you can imagine) , also many promised things are not complete . I would like to tell all of this directly to them but it is impossible. Maybe once you put this kind of " reviews" they can hear you
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why Choose OwnerRez?
Reviewed on 2024/11/04
Our onboarding process was superb, and Jen from their team was available and super helpful. She...
Our onboarding process was superb, and Jen from their team was available and super helpful. She made some key suggestions on how to make the listing more desirable.
Pros
Their staff is very attentive to the details and helped me get our listing live in a very short time.
Cons
Without help from their team, this would have been a difficult lift to build a listing by myself. Fortunately, they were there every step of the way.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3 years and going strong with OR
Reviewed on 2024/03/13
Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon. I look...
Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon. I look forward to continuing to grow with and learn more about OR and everything it has to offer.
Pros
I love the reporting functionality of OR and probably what I use most. I also really find the support to be helpful and the library of help topics is second to none and easy to follow even for someone that doesn't consider herself very "tech savvy."
Cons
I find all of the features very overwhelming at times and the learning curve is definitely a little steep. But once you "get" it, it's brilliant and you move on.
OwnerRez FAQs
Below are some frequently asked questions for OwnerRez.Q. What type of pricing plans does OwnerRez offer?
OwnerRez offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
Starting at $40/mo for the first property. Everything but the Premium Features are included - even things like channel management, triggers, digital signatures, auto-responders, rich reporting, and many other power features. If it's not a premium feature, then it's included! Premium features include: - Property Management - Hosted Website - QuickBooks Integration - Damage Protection Insurance - Call center with VOIP calling, voicemail, and SMS integration
Q. Who are the typical users of OwnerRez?
OwnerRez has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does OwnerRez support?
OwnerRez supports the following languages:
English
Q. Does OwnerRez support mobile devices?
OwnerRez supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OwnerRez integrate with?
OwnerRez integrates with the following applications:
Beyond, Braintree, Constant Contact, Duve, Google Calendar, Google Maps, Mailchimp, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, Operto Teams, PayPal, PriceLabs, QuickBooks Online, Stripe, Twilio, WordPress, authorize.net
Q. What level of support does OwnerRez offer?
OwnerRez offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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