365villas

365villas

Cloud based rental management software for short-stays

4.8/5 (117 reviews)

365villas Overview

365villas is a cloud-based rental management software that provides a comprehensive solution for all aspects of short-stay rental property business. The software targets individual owners, portfolio managers and large property agents across the world.

365villas offers a variety of features including inquiry management, reservation & payment management, guest communication management, online booking, reports and accounting. Using a three-step process, guests can book properties online, view and agree to terms & conditions, switch between properties, and configure other optional services. They can also make payments using credit cards or other online payment solutions such as PayPal, Authorize.net and Stripe. The tool also supports the owners in reservation management and has guest folders colored by booking status and payment status icons. The tool also offers email integration features and helps in threading all incoming and outbound messages in the correct guest folders, displaying booking and payment information, guest details and calendars on the same page as the message. 365villas automatically creates, customizes, updates and files rental agreements for every guest and can fix digital signatures and white labels with their own branding.

At the back-end, the software supports the needs of owners and agents and helps in automating the communication flows for efficient housekeeping and maintenance. The product also helps create custom websites that are integrated with the 365villas software or lets users integrate their existing websites with the software. 365villas is compatible with multiple device types including mobile phones. Rix Mill, Wailea Ekahi Village resort and Maui Condos vacation rentals are among few of the global customers of 365villas.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, Spanish

365villas Reviews

Overall rating
4.8/5
96% positive reviews
85
Excellent
27
Very good
4
Average
0
Poor
1
Terrible
Chris K.

Reliable and easy to use

Used Daily for 2+ years
Reviewed on 2019/10/06
Review Source: Capterra

It's been a very positive experience using 365villas for the last three years. We started off managing just two properties and have expanded to now have 19. Our individual owners all seem happy with the clarity and accuracy of the monthly reporting and, as holiday home managers, we are confident that the software will still be a good fit for us as we continue to grow.

Pros

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Cons

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jim E.

Short term Vacation Rental Property Management Software Solution

Used Daily for 6-12 months
Reviewed on 2019/09/16
Review Source: Capterra

Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow.

A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own.

Pros

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career.

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready.

As a developer myself, I've come to know the support group. They have been exceptional.

Product Quality is very good and getting better as feedback from users like me helps improve the product.

Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Cons

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn.

No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ciara A.

Excellent vacation rental software!

Used Daily for 1+ year
Reviewed on 2019/09/03
Review Source: Capterra

We work with 365Villas every day, allowing us an outstanding connection with Aribnb, Bookingcom, HomeAway and many other OTA's and channel manager.

Extremely easy to use with different business models and accounts.

A full vacation rental business manager in one place. From business website with all properties and details, project manager software, customer relationship management: external and internal bookings, housekeeping, check in, up-sales, marketing, payments, refunds and other.

This software has improved over the time with our feedback and observations, is gratifying how 365 Villas team takes into consideration our user experiences and observations making our business better.

It's a highly recommended tool for hoteliers, vacation rental host, serviced apartments, property managers and hostels.

Pros

- Easy to use
- Excellent connections with the OTA's and website
- Every update and software improvement make your day to day business easy to manage
- Time saver during booking, cancelations, changes and other
- Excellent with payments and refund processes
- Main website and business website is user friendly
- Good communication over emails

Cons

- No mobile app available
- No support on live chat or phone

Response from 365villas.com

Dear Ciara,
Thank you for the wonderful review. We are delighted to have Apad as a customer.
Just to clarify some points:

Chat support: Our team mans chat throughout business hours in all continental US and European time zones. If all members are busy, users can leave a message that will be promptly followed up on. (You may not recall, but our logs show a near-daily chat interaction with you for several weeks when you first came to our platform.)

Phone support can be scheduled and is free and unlimited to new users. Existing users can always request to schedule a call-back and we will always accommodate this whenever an email response is unlikely to suffice.

Mobile platform: Our system is 'mobile-friendly' and is widely used on mobile phones by our users. A fully purpose-built mobile responsive version of our solution is underway. We believe it will be among the first of the tier-one providers with a comprehensive platform to have such a solution for mobile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jaco J.

Great software with fast support

Used Daily for 2+ years
Reviewed on 2019/08/16
Review Source: Capterra

Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

Pros

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Cons

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Elizabeth L.

Best Solution for Our Lodging Businesses!

Used Daily for 1-5 months
Reviewed on 2018/12/18
Review Source: Capterra

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air.

365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind.

Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer.

Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us!

Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve.

Thank you, 365villas team!

Cons

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks.

For us, two improvements would be of tremendous benefit:

1.
I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc.

2.
Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule.

Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

365villas Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic Plan - $29/month (for beginner owners)
Premium Plan - $49/month (for expert owners)
Professional Plan - $69/month (for portfolio managers)

365villas Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Credit Card Processing
  • Electronic Payments
  • Room Booking
  • Third Party Integration

  • Availability Management
  • Billing Rate Management
  • Channel Management
  • Discount Management
  • Invoice Management
  • Multi-Channel Management
  • Online Booking Integration
  • Price Management
  • Reporting & Statistics
  • Reservations Management

Additional information for 365villas

Key features of 365villas

  • API
  • Audit trail
  • Budget planning
  • Calendar sync
  • Check-in planner
  • Credit card payment options
  • Customized rental agreements
  • Detailed quotes
  • Electronic signature
  • Expense management
  • Guest communications
  • Housekeeping
  • Integrate features from 365villas software with any website
  • Integrated accounting
  • Integration with online payment solutions
  • Mobile Alerts
  • Multilingual functioality
  • Online booking
  • Online booking
  • Online payments
  • Online rental management workflow
  • Profit-loss statements
  • Reports
  • Reservation management
  • Scenario-based emails
  • Trust Accounting*

Benefits

● The software helps in communicating with guests and offers integrated email, customized email templates and automated messaging.

● The tool also helps owners and agents to create and update customized rental agreements that can be branded with the customer’s logo, preferred colors and banners.

● 365villas offers website services including the building of websites, embedding of micro-sites for each property and built-in SEO and calendar tools.

● The product supports the generation of various types of reports for booking, expense management, taxes, housekeeping and quotes that are configurable and downloadable into Excel for further analysis or can be readily emailed.

● 365villas integrates with iCal for Airbnb, Flipkey, Housetrip, 9Flats and other listing platforms and also allows customers with more than five properties to sync their site with HomeAway group, on additional payment.

365villas FAQs

Below are some frequently asked questions for 365villas.

Q. What type of pricing plans does 365villas offer?

365villas offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Basic Plan - $29/month (for beginner owners)
Premium Plan - $49/month (for expert owners)
Professional Plan - $69/month (for portfolio managers)

Q. What are the main features of 365villas?

365villas offers the following features:

  • API
  • Audit trail
  • Budget planning
  • Calendar sync
  • Check-in planner
  • Credit card payment options
  • Customized rental agreements
  • Detailed quotes
  • Electronic signature
  • Expense management
  • Guest communications
  • Housekeeping
  • Integrate features from 365villas software with any website
  • Integrated accounting
  • Integration with online payment solutions
  • Mobile Alerts
  • Multilingual functioality
  • Online booking
  • Online booking
  • Online payments
  • Online rental management workflow
  • Profit-loss statements
  • Reports
  • Reservation management
  • Scenario-based emails
  • Trust Accounting*

Q. Who are the typical users of 365villas?

365villas has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does 365villas support?

365villas supports the following languages:

English, Spanish

Q. What type of pricing plans does 365villas offer?

365villas has the following pricing plans:

Subscription

Q. Does 365villas support mobile devices?

We do not have any information about what devices 365villas supports

Q. What other apps does 365villas integrate with?

365villas integrates with the following applications:

Authorize.net, OnSched, PayPal, Stripe

Q. What level of support does 365villas offer?

365villas offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials