Key Survey is a survey management solution offered by WorldAPP to handle the requirements of medium to large sized organizations. The product offers an extensive feature set that allows users to create, manage and analyze survey data and increase survey completion rates by intelligently guiding the respondents. Users can get multiple survey solutions that include enterprise feedback, employee engagement, market research and voice of customer surveys to meet the varying needs of an organization.
Key Survey offers a contact manager which acts as a centralized repository by combining a user database, address book and data storage in one place. It allows users to view and manage survey participants by grouping data as per participant type, region, purchase history or creating their own custom fields. Contact records from other databases such as PeopleSoft, Oracle and Salesforce.com can be synchronized through API integration thereby ensuring that the contact list is always up to date.
Task management functionality offered by Key Survey allows users to trigger new tasks or alerts on the basis of survey data submitted. It offers BI dashboards with in-memory processing feature that can process huge data and display information which is relevant to multiple stakeholders across the organization. The product can integrate with other BI applications such as Business Objects, Cognos and Hyperion.
With Key Survey, users can maintain the sensitivity of data by defining user access levels and assigning permissions. The administrator account has the capability to control the settings of all the applications and give permissions such as delete, edit, launch etc. on the need basis to individuals or groups. The product is used by various industries that include banking, computer & technology, education, government, retail, healthcare and so on. Some of the key clients are Sony, Deloitte, Aetna, Intel, IBM and Deutsche Bank.
Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.
PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update.
CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.
Value for the money (other comparable software cost a lot more), great support, does everything we want.
Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.
The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.
The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.
The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.
I understand my customers' experiences better, and can work on internal training when needed.
Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.
Better reports and experience for staff and clients.
Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.
While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help.
But honestly this an extremely small inconvenience for the most part this system is amazing.
Contact Key Survey for pricing information or a quote.
● Key Survey is available to users via three different delivery models that include shared platform SaaS, hybrid cloud server SaaS and on premise deployment.
● The product offers an offline technology that allows users to control and access multiple questionnaires through mobile devices even in zones where there is no internet.
● Key Survey allows users to manage approval process, workflow sequences and interaction between various stakeholders with the help of a built-in functionality for workflow management.
● Visual presentation of surveys can be configured to match the user’s company branding requirements through customization of logos, colors and fonts.
● Key Survey helps in providing optimal user experience by offering ways to skip irrelevant questions thereby enhancing the overall survey response rate.
Below are some frequently asked questions for Key Survey.
Key Survey offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Key Survey for pricing information or a quote.
Key Survey offers the following features:
Key Survey has the following typical customers:
Large Enterprises, Mid Size Business
Key Survey supports the following languages:
Key Survey has the following pricing plans:
Key Survey supports the following devices:
Android, iPhone, iPad
Key Survey integrates with the following applications:
Cognos, HireScore, QlikView, SAP Business Objects
Key Survey offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials