About Key Survey

Key Survey is a survey management solution offered by WorldAPP to handle the requirements of medium to large sized organizations. The product offers an extensive feature set that allows users to create, manage and analyze survey data and increase survey completion rates by intelligently guiding the respondents. Users can get multiple survey solutions that include enterprise feedback, employee engagement, market research and voice of customer surveys to meet the varying needs of an organization.

Key Survey offers a contact manager which acts as a centralized repository by combining a user database, address book and data storage in one place. It allows users to view and manage survey participants by grouping data as per participant type, region, purchase history or creating their own custom fields. Contact records from other databases such as PeopleSoft, Oracle and Salesforce.com can be synchronized through API integration thereby ensuring that the contact list is always up to date.

Task management functionality offered by Key Survey allows users to trigger new tasks or alerts on the basis of survey data submitted. It offers BI dashboards with in-memory processing feature that can process huge data and display information which is relevant to multiple stakeholders across the organization. The product can integrate with other BI applications such as Business Objects, Cognos and Hyperion.

With Key Survey, users can maintain the sensitivity of data by defining user access levels and assigning permissions. The administrator account has the capability to control the settings of all the applications and give permissions such as delete, edit, launch etc. on the need basis to individuals or groups. The product is used by various industries that include banking, computer & technology, education, government, retail, healthcare and so on. Some of the key clients are Sony, Deloitte, Aetna, Intel, IBM and Deutsche Bank.

Key benefits of Key Survey

● Key Survey is available to users via three different delivery models that include shared platform SaaS, hybrid cloud server SaaS and on premise deployment.

● The product offers an offline technology that allows users to control and access multiple questionnaires through mobile devices even in zones where there is no internet.

● Key Survey allows users to manage approval process, workflow sequences and interaction between various stakeholders with the help of a built-in functionality for workflow management.

● Visual presentation of surveys can be configured to match the user’s company branding requirements through customization of logos, colors and fonts.

● Key Survey helps in providing optimal user experience by offering ways to skip irrelevant questions thereby enhancing the overall survey response rate.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

KeySurvey - BI dashboard development and deployment
KeySurvey - Customer satisfaction surveys
KeySurvey - Easy survey management
KeySurvey - Mobile surveys
KeySurvey - Survey creation with the help of existing templates
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Key Survey video Key Survey screenshot: KeySurvey - BI dashboard development and deployment Key Survey screenshot: KeySurvey - Customer satisfaction surveys Key Survey screenshot: KeySurvey - Easy survey management Key Survey screenshot: KeySurvey - Mobile surveys Key Survey screenshot: KeySurvey - Survey creation with the help of existing templates

Features

Total features of Key Survey: 46

  • 360 Degree Feedback
  • API
  • Benchmarking
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Drag & Drop
  • Email Marketing
  • Feedback Management
  • Forms Management
  • GPS
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Predictive Analytics
  • Question Branching
  • Question Library
  • Reporting/Analytics
  • Role-Based Permissions
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Planning
  • Template Management
  • Text Analysis
  • URL Customization
  • User Management
  • Visual Analytics

Alternatives

SurveyLab

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Qualtrics CoreXM

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#2 Alternative to Key Survey
Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

Alchemer

4,5
#3 Alternative to Key Survey
You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only...

Zonka Feedback

4,8
#4 Alternative to Key Survey
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate...

Reviews

Overall rating

4,6 /5
(38)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,8/5

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Showing 5 reviews of 38
Bill V.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

A surprisingly comprehensive and affordable system with a small company feel

Reviewed on 2015/06/26

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you...

Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update.

CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Saul L.
Overall rating
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great value for the money

Reviewed on 2017/06/20

Pros

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Mat P.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Overall feature rich software compared to competitors

Reviewed on 2017/06/19

Pros

Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons

The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Response from KeySurvey

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

Travis T.
Overall rating
  • Industry: Investment Management
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Best Survey Tool I've Ever Used

Reviewed on 2017/06/15

The functionality and flexibility of the system is by far the most valuable and attractive parts of...

The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Pros

The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons

The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Susan K.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Key Survey!

Reviewed on 2017/06/15

I understand my customers' experiences better, and can work on internal training when needed.

I understand my customers' experiences better, and can work on internal training when needed.

Pros

Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Showing 5 reviews of 38 Read all reviews

Key Survey FAQs

Below are some frequently asked questions for Key Survey.

Key Survey offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact Key Survey for pricing information or a quote.

We do not have any information about Key Survey features

Key Survey has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Key Survey supports the following languages:

English

Key Survey supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Key Survey integrates with the following applications:

IBM Cognos Analytics, QlikView, SAP BusinessObjects Business Intelligence

Key Survey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Key Survey.