Batch
About Batch
With an average 600% ROI, Batch powers personalized user experiences at scale between brands and consumers using push notifications, in-app messaging, web push and email.
Our clients choose Batch for 3 core reasons
- An investment that pays off in less than 3 months
- A powerful, real-time Data Platform. Leverage all your data to enrich your customers’ experience
- Support from experts who are passionate about CRM
Key benefits of Batch
1. A complete and user-friendly interface to create, automate and analyze push notifications campaigns. (Multi-level segmentation, AB testing, notifications inbox, in-app messages and theme editor, custom landing pages, marketing pressure management, retargeting, scheduled and triggered campaigns, timezone management).
2. Best-in-class customer support with 3 min median response time and >95% customers requests solved within the hour.
3. Built-in connectors with 50+ other marketing clouds.
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Reviews
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- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best Mobile Automation and Marketing tool to engage further with your app users
Reviewed on 2021/01/15
+38% of returning users on monthly basis
+38% of returning users on monthly basis
Pros
- Main functions I appreciate:
- Automation triggers, re-targeting campaigns, in-app messages, push including landing mobile, implementation of sounds, richmedia, and visual all integrated into the communication.
- Having the ability to tailor the tool based on the Marketing business intent such as, Labelling, APIs from CRM system and being able to connect our attribution tools or any other licensing tools such as Salesforce, Segment GA360 to cite a few.
Things I really love: AB testing, flexibility to make it "yours" according to your own company branding; the support team always available to help and double check simple to complex campaigns configuration; Analytics Dashboard; in-app & landing template configuration without the need to ask any further developments to our product dev team; API to let batch deliver other transactional messages from other systems; regular deep dive with Client and Success manager to capture batch console improvements where in the following month those feedback will drive their roadmap with brand new features or UI_UX improvements.
At final, the UI is simple to read, comprehensive, and make this UX easy to use for anyone (Marketers, product app owners, developers can really enjoy it!)
Cons
Some improvements could be made for campaigns replication in different OS. or having the ability to create and craft campaigns for both instance at the same time.
Campaigns overviews displayed page by page is not really the best way to let people retrieve easily campaigns live versus completed versus in draft. I would expect to see a page offering me folders ;) but I am sure the team will enhance it in their roadmap.
Reasons for Switching to Batch
Not complex at all for marketers (very easy for anyone starting) , require less efforts for dev team in terms of implementation and configuration compared to other solution.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NWA x BATCH
Reviewed on 2024/10/28
Overall I’d say, I would refer family & friends to batch, especially getting started out! They’ve...
Overall I’d say, I would refer family & friends to batch, especially getting started out! They’ve definitely assisted my team with scaling 📈🤝
Pros
User friendly & they continue to evolve with new implementations & features!
Cons
Not so much as a con however one thing I’d say they can improve with is their D4$!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Lead Tool!
Reviewed on 2021/07/12
Excellent. I love the product and the ease of use.
Excellent. I love the product and the ease of use.
Pros
It is easy to implement and use. The software is flexible and has many features. The data is current and accurate which is key in my business.
Cons
The a la carte options for the different tools available. It would be nice to have them offer a bundle of add on's.
- Industry: Newspapers
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Plateforme simple d'utilisation et équipe réactive
Reviewed on 2020/12/13
Pros
Equipe réactive et aucun bug de l'outil à signaler après un an d'utilisation.
Temps de chargement de l'outil rapide (surtout vs d'autres solutions).
Cons
Rien à signaler. La plateforme répond à tous nos besoins.
- Industry: Broadcast Media
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Performance et accompagnement sur-mesure
Reviewed on 2022/11/23
Nous avions précédemment un souci de délivrabilité sur les push mobile qui pouvait mettre plusieurs...
Nous avions précédemment un souci de délivrabilité sur les push mobile qui pouvait mettre plusieurs minutes à arriver sur l'ensemble de notre parc utilisateur. Aujourd'hui, en une seconde l'ensemble du parc reçoit l'information, ça change tout pour nos métiers qui sont au coeur de l'actualité. De plus, nous sommes très régulièrement en contact avec les équipes pour optimiser nos campagnes et nos performances.
Pros
Il est extrêmement simple d'utilisation et intuitif, on va très vite à l'essentiel. C'est très bien pensé.
Cons
Le fait de ne pas pouvoir gérer les campagnes des deux OS au même endroit mais c'est une amélioration qui sort très prochainement sur l'outil.
Batch FAQs
Below are some frequently asked questions for Batch.Q. What type of pricing plans does Batch offer?
Batch offers the following pricing plans:
- Starting from: €1,000.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Our pricing is a combination of platform Capacity, Audience Volume & Support Plan. From self-service to full-service, it’s designed to support large corporations and fast-growing startups as they scale to millions of users globally.
Q. Who are the typical users of Batch?
Batch has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Batch support?
Batch supports the following languages:
English, French, German
Q. Does Batch support mobile devices?
Batch supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Batch integrate with?
Batch integrates with the following applications:
ACTITO, Adjust, Adobe Campaign, Amplitude, AppsFlyer, Google Analytics 360, Reelevant, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement, Selligent by Marigold, Tinyclues, mParticle
Q. What level of support does Batch offer?
Batch offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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