Acquire

Acquire

Multi-channel Customer Communication Platform

4.9/5 (18 reviews)

Acquire Overview

Acquire is a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.

The platform enables customer support agents to utilize targeting messaging tools, is equipped with customer routing tools to ensure customers connect with the right support agent, and automatically tracks customer visits and activity. Additionally, the platform facilitates co-browsing and screen sharing with customers, enabling support agents to assist customers by highlighting key information within a web page for customers as well as assist customers with navigation by changing pages for them.

Pricing

Starting from
$25/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

Acquire Reviews

Overall rating
4.9/5
100% positive reviews
17
Excellent
1
Very good
0
Average
0
Poor
0
Terrible

Best Live Chat Software

Reviewed on 4/27/2016
Review Source

Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.

Pros

Tagove supports instant chat.
I haven’t found any trouble in the installation and the support was also great.
I really recommend this extension to all.

Cons

One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.

Rating breakdown

Value for Money
Ease of Use
Customer Support

The best video chat and co-browsing

Used Daily for 1+ year
Reviewed on 4/16/2018
Review Source: Capterra

Pros

Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.

Cons

Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Tagove A excellent collaborator

Reviewed on 2/21/2017
Review Source

Love this tool! that really allows Smooth video chat on the browser.
Very simple to use and no installations required.
Will be a perfect tool for customer service, along with their other features like co browsing.
suggest everyone to try it out.

Likelihood to recommend

8.0/10

very useful tool for business!

Reviewed on 5/26/2016
Review Source

Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.

Pros

The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.

Cons

I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Love it!

Reviewed on 4/27/2016
Review Source

Thanks to Tagove who made my business customer relation good. I can provide my customers better service by using Live Chat Software. I am loving its Live Video Chat, Voice call, Text chat with Screen sharing and co-browsing solution within my website.

Definitely recommend to all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Acquire Pricing

Starting from
$25/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

$25 per agent per month.

Enterprise pricing available on request.

Acquire Features

  • API
  • Chat
  • Instant Messaging

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Acquire

Key features of Acquire

  • A/B testing
  • Browser plugins
  • Call queueing
  • Call recording
  • Click links and fill in forms remotely
  • Co-browsing
  • Free for customers to call
  • Graphing of customer interactions
  • Instant file sharing
  • Live feedback
  • Live text chat
  • One-click call button
  • One-way and two-way video
  • Peer-to-peer encryption
  • Screen sharing
  • Speech recognition
  • Speech-to-text
  • Statistics and analytics
  • Video chat
  • Voice calls
  • eCommerce inetgrations

Benefits

Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them.

A one-click call button on users’ websites allows customers to call for free.

Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.

Speech recognition enables users to make notes while on a call, or can be used for call transcription.

Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.

Calls can be recorded for staff training, performance reviews, record keeping, and error reduction.

Acquire FAQs

Below are some frequently asked questions for Acquire.

Q. What type of pricing plans does Acquire offer?

Acquire offers the following pricing plans:

Starting from: $25/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required.

$25 per agent per month.

Enterprise pricing available on request.

Q. What are the main features of Acquire?

Acquire offers the following features:

  • A/B testing
  • Browser plugins
  • Call queueing
  • Call recording
  • Click links and fill in forms remotely
  • Co-browsing
  • Free for customers to call
  • Graphing of customer interactions
  • Instant file sharing
  • Live feedback
  • Live text chat
  • One-click call button
  • One-way and two-way video
  • Peer-to-peer encryption
  • Screen sharing
  • Speech recognition
  • Speech-to-text
  • Statistics and analytics
  • Video chat
  • Voice calls
  • eCommerce inetgrations

Q. Who are the typical users of Acquire?

Acquire has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Acquire support?

Acquire supports the following languages:

English

Q. What type of pricing plans does Acquire offer?

Acquire has the following pricing plans:

Subscription

Q. Does Acquire support mobile devices?

We do not have any information about what devices Acquire supports

Q. What other apps does Acquire integrate with?

Acquire integrates with the following applications:

Spark Pay, Wordpress

Q. What level of support does Acquire offer?

Acquire offers the following support options:

Online Support