GPS Insight

Engage Your Fleet with Fleet Software that Gets Results.

4,4 /5 (216 reviews) Write a Review!

GPS Insight Overview

What is GPS Insight?

GPS Insight is a customizable GPS tracking software for commercial or government fleet-based businesses, large or small. It is a cloud-based software with an intuitive, customizable dashboard that lets fleet owners know where their vehicles are at all times.

With GPS Insight, fleet owners can identify unsafe driving habits, optimize routes and create activity reports for monitoring employee productivity. Users can program 12 different customizable alerts including speeding, idling, late arrivals, unauthorized usage and service reminders via text message, email or Garmin.

Fleet managers can determine which vehicle is closest to the next job and send notifications to drivers in real-time, making workers more efficient and helping in terms of fuel and labour costs. Drivers can provide proof of job completion and use real-time location information to notify authorities in case of an emergency.

The GPS Insight dashboard comes with multiple mapping options and a variety of reports. The drag and drop dashlets help organize and filter data so users can track either one vehicle, several vehicles or the entire fleet at one time. The in-dash mapping options can display multiple maps simultaneously with current traffic conditions in real-time. Users can personalize their fleet management approach with vehicle lists, status maps and comparative graphs.

GPS Insight also includes features such as fuel card integration and maintenance scheduling, and there is no limit to the number of users or personalized dashboards.

GPS Insight Overview

Pricing

Starting from
US$19,99/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Prices vary depending on
- Integrated device purchase or rental
- Type of GPS tracking device
- Update frequency
- Installation
- Add-ons
- Driver ID


GPS Insight Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

GPS Insight screenshot: GPS Insight screenshot: GPS Insight screenshot: GPS Insight screenshot: GPS Insight screenshot:

GPS Insight Reviews

GPS Insight Reviews

Overall rating
4,4
/
5
Excellent
140

Very good
54

Average
6

Poor
5

Terrible
11

Value for Money
4,3
Features
4,3
Ease of Use
4,4
Customer Support
4,5
90% recommended this app
Kendra A.

Daily user

I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.


Andrew B.

Essential for business

Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases.
The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.


Laurel M.

Cannot recommend

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.


Verified Reviewer

GPS Review

Overall, this software is the best I have worked with. Gives you complete picture of your fleet.


David W.

Excellent management tool for service companies

Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.


Kendra A.
Industry: Machinery
Company size: 501-1 000 Employees

Daily user

Used Daily for 2+ years
Reviewed on 2019/02/15
Review Source: Capterra

I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.

Pros

The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight

Cons

When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue.
I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Andrew B.
Industry: Recreational Facilities & Services
Company size: 11-50 Employees

Essential for business

Used Daily for 2+ years
Reviewed on 2020/04/29
Review Source: Capterra

Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases.
The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.

Pros

The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate.
The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all.

Cons

It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Laurel M.
Industry: Glass, Ceramics & Concrete
Company size: 2-10 Employees

Cannot recommend

Used Daily for 2+ years
Reviewed on 2018/12/20
Review Source: Capterra

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Pros

Being able to attach pictures and documents to the customer work order has been helpful.
Being able to use an in-the-field app on my employee's devices is great.
I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Cons

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency.
It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way.
Even the calendar tool doesn't work right.
It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile.

The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it.
There are other programs out there that can do this better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Business Supplies & Equipment
Company size: 501-1 000 Employees

GPS Review

Used Daily for 2+ years
Reviewed on 2019/09/30
Review Source: Capterra

Overall, this software is the best I have worked with. Gives you complete picture of your fleet.

Pros

I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use .

Cons

Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David W.
Industry: Construction
Company size: 11-50 Employees

Excellent management tool for service companies

Used Daily for 6-12 months
Reviewed on 2019/11/26
Review Source: Capterra

Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.

Pros

The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent.

Cons

The ability to modify forms is somewhat limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 216 user ratings
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GPS Insight Pricing

GPS Insight Pricing

Starting from
US$19,99/month
Free Trial
One Time License
Subscription
Value for money

Prices vary depending on
- Integrated device purchase or rental
- Type of GPS tracking device
- Update frequency
- Installation
- Add-ons
- Driver ID

Prices vary depending on
- Integrated device purchase or rental
- Type of GPS tracking device
- Update frequency
- Installation
- Add-ons
- Driver ID

Value for Money
4,3/5
Based on 216 user ratings
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GPS Insight Features

GPS Insight Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,3/5
Based on 216 user ratings
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Categories

Additional information for GPS Insight

Additional information for GPS Insight

Key features of GPS Insight

  • APIs
  • Alerts (email & text)
  • Categories & attributes filtering
  • Custom dashboard
  • Custom hierarchies
  • Custom reporting
  • Customer/partner facing maps
  • Data connect & data dump integration
  • Dispatch (Closest To/ETA/Distance)
  • Dispatch Management
  • Driver ID
  • Driver Management
  • Driver scorecards
  • E-Logs/Hours of Service
  • Engine diagnostics
  • Fuel Management
  • Fuel card integration
  • GIS/Mapping overlays integration
  • GPS Integration
  • Garmin integration
  • Google Earth integration
  • Maintenance Tracking
  • Maintenance module
  • Maintenance scheduling and tracking
  • Mapping with Google Street View
  • Messaging to/from drivers
  • Mobile app for iOS and Android
  • PTO monitoring (switches & sensors)
  • Reporting suite
  • Routing
  • Simple routing
  • Unlimited historical data
  • Unlimited users
  • Vehicle & landmark groups
  • Vehicle Information
  • Vehicle Tracking

Benefits

Fleet managers using GPS Insight can check up on any vehicle in real-time, access detailed historical activity and view previous routes from any desktop or mobile device.

GPS Insight creates scheduled and on-demand reports with its automated electronic reporting feature, helping to reduce fuel and labor costs by controlling idling, speeding, and actual hours worked vs. claimed.

Protect fleets against theft with GPS Insight’s quick theft recovery that lets users know when their vehicles are being stolen and tracking them down.

Enhance customer service by giving more accurate ETAs and improving response times with real-time fleet visibility.

GPS Insight enables fleet owners to investigate trends and measure KPIs, helping to identify the key performance indicators and making key fleet management decisions more effective.

GPS Insight FAQs

GPS Insight FAQs

Below are some frequently asked questions for GPS Insight.

Q. What type of pricing plans does GPS Insight offer?

GPS Insight offers the following pricing plans:

Starting from: US$19,99/month

Pricing model: One Time License, Subscription

Free Trial: Available

Prices vary depending on - Integrated device purchase or rental - Type of GPS tracking device - Update frequency - Installation - Add-ons - Driver ID

Q. What are the main features of GPS Insight?

GPS Insight offers the following features:

  • APIs
  • Alerts (email & text)
  • Categories & attributes filtering
  • Custom dashboard
  • Custom hierarchies
  • Custom reporting
  • Customer/partner facing maps
  • Data connect & data dump integration
  • Dispatch (Closest To/ETA/Distance)
  • Dispatch Management
  • Driver ID
  • Driver Management
  • Driver scorecards
  • E-Logs/Hours of Service
  • Engine diagnostics
  • Fuel Management
  • Fuel card integration
  • GIS/Mapping overlays integration
  • GPS Integration
  • Garmin integration
  • Google Earth integration
  • Maintenance Tracking
  • Maintenance module
  • Maintenance scheduling and tracking
  • Mapping with Google Street View
  • Messaging to/from drivers
  • Mobile app for iOS and Android
  • PTO monitoring (switches & sensors)
  • Reporting suite
  • Routing
  • Simple routing
  • Unlimited historical data
  • Unlimited users
  • Vehicle & landmark groups
  • Vehicle Information
  • Vehicle Tracking

Q. Who are the typical users of GPS Insight?

GPS Insight has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does GPS Insight support?

GPS Insight supports the following languages:

English

Q. What type of pricing plans does GPS Insight offer?

GPS Insight has the following pricing plans:

One Time License, Subscription

Q. Does GPS Insight support mobile devices?

GPS Insight supports the following devices:

iPhone, iPad

Q. What other apps does GPS Insight integrate with?

GPS Insight integrates with the following applications:

Dispatch Anywhere, Dossier Systems, Fleetio, Fleetio, ManagerPlus

Q. What level of support does GPS Insight offer?

GPS Insight offers the following support options:

Phone Support, Online Support, Video Tutorials