Orderbot

A SaaS solution serving B2B eCommerce and order management

About Orderbot

Orderbot is a multi-channel order management system boasting a rich platform of tools following the life cycle of an order. As a web-based SaaS solution, the product is designed to centralize and streamline order fulfillment with easy access, data efficiency and accuracy, alongside support for collaboration within sales teams. Beyond online inventory management features, Orderbot also includes B2B eCommerce capabilities with wholesale-friendly back-end systems and inventory integration. Apply custom pricing with unlimited tiers, assign multiple user access roles and accept pre-authorized payments – all via a mobile responsive, customizable B2B Portal.

Order management within Orderbot goes beyond comprehensive order tracking to encompass cloud-based inventory management, sales and CRM, automated invoicing, shipping, order fulfillment and support for multi-channel marketplaces such as Amazon and eBay. Further integrations and connections with leading commercial shipping, eCommerce and EDI providers ensure seamless data exchange, while secure payment processing is handled via merchant services such as Authorize.net, PayPal and Worldpay.
Centered on a browser-based dashboard user interface, users can intuitively view, search, filter and color-code real time incoming and outgoing orders. Order guides then update on current levels of product availability, pricing and visibility within marketplaces.

In addition, Orderbot has a companion app for iPad that synchronizes with the platform to get up-to-date product and order information. Allow sales reps in the field to showcase inventories digitally without the need for paper catalogues, while live orders can also be viewed, audited and shipped. Orderbot similarly keeps support options within reach by providing global 24/7 support team availability.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Orderbot

  • Centralized, cloud-based order management solution offering enterprise-level scalability and wholesale-ready systems integration.
  • Online inventory management supporting stock control, real time asset tracking, barcoding, custom packing slips, work orders and reporting.
  • Orderbot CRM sales management software captures leads, records customer contact data and stores order histories, notes and more.
  • Automatically raise invoices before sending individually or in batches, applying template styling which is open to custom formatting and branding.
  • Ship orders more efficiently with fulfillment tools including back order allocation and full reverse logistics for arranging customer returns.
  • Sell across numerous channels with multi-warehouse and marketplace support, alongside Amazon, eBay, Jet, Fab and Groupon integrations.
  • Accept payments with connections to leading merchant services including Authorize.net, Chase, Helcim, Moneris, Nab, Worldpay and PayPal.
  • Devices

    Business size

    S M L

    Markets

    Canada

    Supported Languages

    Chinese (Simplified), Chinese (Traditional), English, French, Spanish

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription

    Images

    Orderbot app for iPad showing order viewing
    Orderbot app for iPad showing product inventory
    Orderbot orders page shown on Macbook device
    Orderbot showing account (billing) summary
    Orderbot showing fulfilment and shipping management options
    Orderbot showing New Order admin screen
    View 7 more
    Orderbot video
    Orderbot screenshot: Orderbot app for iPad showing order viewing Orderbot screenshot: Orderbot app for iPad showing product inventory Orderbot screenshot: Orderbot orders page shown on Macbook device Orderbot screenshot: Orderbot showing account (billing) summary Orderbot screenshot: Orderbot showing fulfilment and shipping management options Orderbot screenshot: Orderbot showing New Order admin screen

    Features

    Total features of Orderbot: 13

    • API
    • Barcode Support
    • ERP Integration
    • Electronic Payments
    • IT Asset Tracking
    • Invoice Management
    • Mobile Integration
    • Multi-Channel Management
    • Order Management
    • Order Processing
    • Retail Inventory Management
    • Shipping Management
    • eCommerce Management

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    Reviews

    Overall rating

    3,6 /5
    (23)
    Value for Money
    3,2/5
    Features
    3/5
    Ease of Use
    3,3/5
    Customer Support
    3,6/5

    Already have Orderbot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 23
    Jason S.
    Overall rating
    • Industry: Textiles
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Solid Software, Great Support, Awesome Offering

    Reviewed on 2020/07/15

    The software has been great and I've really enjoyed working with their support team. [SENSITIVE...

    The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

    Pros

    We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely.

    Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details.

    The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through.

    The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

    Cons

    Because it's solid software it can be a challenge to make quick changes to react to events.

    On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

    Rachael C.
    Overall rating
    • Industry: Wholesale
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Perfect for Multi Currency Multi Warehouse Operations

    Reviewed on 2020/05/13

    The team at Orderbot are great to deal with, support is timely even with being on the opposite side...

    The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

    Pros

    We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

    Cons

    Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

    Scott S.
    Overall rating
    • Industry: Wholesale
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Solid investory software for new business

    Reviewed on 2020/12/22

    It was a very good experience and whenever we had a problem, it quickly got back to us and helped...

    It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

    Pros

    The simplicity of setting it up and understanding how to use it.

    Cons

    We needed to ask Orderbot to build out some features we needed specifically for us.

    Alaina F.
    Overall rating
    • Industry: Management Consulting
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Big Mistake. #EnoughSaid

    Reviewed on 2017/12/29

    In the end, both companies I was working with left Orderbot thousands and thousands in the hole....

    In the end, both companies I was working with left Orderbot thousands and thousands in the hole. Wasted. Not just money but time too. One company waited almost a full year before deciding enough was enough and went in a different direction. The other company had a somewhat operational product but left for an AMAZING product that still surprises us on how wonderful their product and customer service is.

    Cons

    Everything! I had a unique experience in being able to work alongside two different companies as they were set up with Orderbot. Both of these companies were OVER promised and UNDER delivered to. They both spent THOUSANDS of dollars and neither had a functional product. Orderbot is quick to point fingers at anyone besides themselves. They often use the excuse of "growing pains" -- that they have had so many companies newly onboarding that they just couldn't keep up with the demand. I think it's more that they couldn't keep up with their lies.

    When I saw that Orderbot had been bought out, I got excited hoping for improvements. They never came and I began to wonder if the company had been lied to just as all the Orderbot customers had been told stories of all the wonders that this product could do.

    As others have said there is a lot of extra work in using Orderbot. They told us to get a "real" accountant as they told others in order to use their product. It shouldn't be that hard for a "plug and play" software. We had to spend countless hours and thousands of dollars for our real accountant to fix the MESS that Orderbot made of our books.

    It's time we will never get back --- how much further would these two businesses be had they not wasted time, energy, and funds on this pointless product?

    Todd N.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    easiest shopify integration ever

    Reviewed on 2017/03/21

    we have been running with orderbot for about five years now. originally we used it to streamline...

    we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us.

    since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows.

    most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly.

    we can't wait to see what we can integrate next.

    top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!

    Pros

    works perfectly on all platforms and is easy to use

    Cons

    wish i had one

    Showing 5 reviews of 23 Read all reviews

    Orderbot FAQs

    Below are some frequently asked questions for Orderbot.

    Orderbot offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing available only upon sales request* *Typical structure includes application access fee and professional services fee (covers training, implementation, consulting, etc.) plus user licenses (billed annually)

    Orderbot offers the following features:

    • Accept payments via connections to leading merchant services
    • Automatically generate invoices and batch send
    • B2B eCommerce seamlessly integrates with back-end systems
    • Backorder allocation, fracturing and reverse logistics
    • Companion app for iPad offering order and product viewing
    • Custom pricing, multiple channels and payment options
    • Inventory features include barcode scan, track and print
    • Multi-channel sales support across leading marketplaces
    • Online cloud-based inventory forecasting features
    • Online cloud-based inventory management features
    • Ship with FedEx, UPS, DHL, Stamps.com and US Postal Service
    • Total order management from initial order to fulfillment

    Orderbot has the following typical customers:

    Large Enterprises, Mid Size Business

    Orderbot supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, French, Spanish

    Orderbot supports the following devices:

    iPad

    Orderbot integrates with the following applications:

    Authorize.net, BigCommerce, Magento Commerce, PayPal, QuickBooks Online Advanced, Shopify, Volusion, Worldpay, Xero

    Orderbot offers the following support options:

    Phone Support, Online Support, Knowledge Base

    Related categories

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