Kindful
About Kindful
Kindful is a cloud-based donor management and fundraising software and database designed for nonprofit organizations. Kindful’s CRM has an easy-to-use interface and includes detailed donor profiles. Kindful is mobile friendly meaning donors can donate directly from their mobile phones and nonprofits can check up on their donations and more, all in real-time.
Kindful was founded with a simple idea in mind: Nonprofits should be able to spend less time focused on their database and more time focused on their mission. We understand that running a nonprofit involves managing a lot of moving pieces. You're changing the world, and you should be able to rely on partners who are not only experts in their field but who also care about your mission.
Kindful integrates with many online fundraising tools such as Mailchimp, Eventbrite, QuickBooks and PayPal, allowing users to do cross-platform imports and collect all of their important data in one central hub, while minimizing data entry time. Users can segment donors and create groups based on donation, dates, events, and demographics, as well as send automatic thank yous, tax receipts, and email campaigns. With Kindful’s data filtering, nonprofits can easily create and view custom dynamic data reports and insights.
Key benefits of Kindful
Kindful’s CRM has a powerful and easy-to-use interface that includes:
- Fundraising tools that allow you to easily create beautiful online fundraising campaigns and add them to your website, social media, or email marketing campaigns.
- Donor Management that allows you to easily track all of your fundraising efforts, communications, and other essential nonprofit activities in one central donor database.
- Donor Communications that will automatically send fundraising receipts, create to-do’s for your team, and thank your donors when they give to your organization.
- Tracking & Reporting to quickly and clearly spot trends that you can immediately take action on to improve the health of your organization.
Kindful is intuitive, beautiful, and built to connect with the tools you already use. Here are other benefits of using Kindful’s platform:
- Payment Processing - Use Kindful Payments to process debit card, credit card, and ACH payments online or integrate your existing payment processor.
- Donor Accounts - Enable your donors to log in and view giving history, update their credit card information, download tax receipts, and more.
- Apps & Integrations - Integrate your Kindful account with dozens of industry-leading fundraising tools such as Classy, GoFundMe Charity, and Qgiv.
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- Used Daily for 6-12 months
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Review Source
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I use Kindful for our non-profit accounting and donor management (CRM)
Reviewed on 2017/10/13
Pros
Kindful is designed to be part of - not the whole of - a CRM/fund accounting strategy. The upside of this is that you are not pigeonholed into one system forever - it is designed to play nicely with other programs/systems.
Once you go through the learning curve, the program is straightforward and easy to use. Customer support is fantastic for questions. I have to manually enter quite a few transactions, and it is much easier to do with Kindful than with Quickbooks. Automatic reports to my board of directors are fantastic. Also, for fund based accounting, this is much simpler to use than quickbooks - I do the math through kindful and my accountant does it through quickbooks - the information is automatically shared through the quickbooks integration. Zapier integration means you can get information in and out of kindful easily. Different price points for different organization sizes is key - a low cost entry point was a big deal for me.
Cons
Not the most intuitive layout, so takes some time getting used to, but once you do it is a very powerful tool. Looks good on a desktop, but not on iphone display.
Integration with quickbooks is my main goal and is not perfect - numbers sync fine but sometimes followup is necessary to make sure the accounts/funds are credited properly.
Would love to see an integration with campaign monitor for emails and a better to-do/task sharing interface (like basecamp).
Response from Bloomerang
Hey David,
Thanks a million for the positive review! We're extremely grateful for the overwhelmingly positive comments you have about Kindful. Our main focus is being a platform that can connect to the services you need ¿ so it's a huge pat on our back to hear that you're able to use the QuickBooks and Zapier integrations to improve your accounting and database management.
We also appreciate the critical feedback. Improving the QuickBooks integration is on our radar, as well as improving mobile friendliness. It's also good to know how our customers prefer to use tasks/to-do's, so that feedback is huge as well.
Thanks again for the awesome review. It's very thorough and lets us in on the ways our customers are using Kindful. We're grateful to have you in the Kindful family! ¿¿
- Jared E
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 8.0 /10
Intuitive, Useful, and Friendly
Reviewed on 2021/12/07
Our overall experience has been good. Have worked out most of the kinks over the last year and have...
Our overall experience has been good. Have worked out most of the kinks over the last year and have been able to train other staffers to use it with ease. Thankful for the support and quick answers to our questions and resolutions (though not always solutions) to our challenges.
Pros
Easy to use. Has most of what we need without being overwhelming or requiring our own IT/programming team. Friendly and helpful support.
Cons
Not as customizable as some CRMs are, so while Kindful Is taking care of most of our needs, we have had to hobble a few things together with it to make it serve all of our needs.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 3.0 /10
Great idea, but full of glitches and oversights
Reviewed on 2022/01/05
The team is kind (haha) but usually not helpful. Several times we have asked for help and ended up...
The team is kind (haha) but usually not helpful. Several times we have asked for help and ended up with suggestions that only help Americans - most Kindful employees are not aware how the program works for Canadians and are not prepared to answer our questions. Rather, they need us to tell them how their program works in Canada.
When it is a global problem we encounter, we receive help on how to work around the problem rather than address it directly. Which would not be a problem in the short term, but because there does not seem to be any public-facing suggestions board or update tracker, there is no way of knowing if Kindful is actually making improvements to its program. My biggest disappointment with the Kindful team is not their program, but it seems to us in our daily interactions with the team and program that they have not the capacity or dedication to make the simple updates that would make this program incredible. I hope to see more acknowledgement of our issues and some sort of update that they are working to make Kindful better.
Pros
Attractive online giving page, easy statistics about donor giving on dashboard, acknowledgements tool is useful, tasks assigned to team members, recent transactions bar at side is handy to track donations as they come in, campaign sorting is handy, can compare campaign success year over year.
Cons
There are so many small oversights that make daily use of the program frustrating. Some examples:
There is no automatic receipting for Canadian users, despite many other CRMs offering this in Canada. There is no way to offer a one-off receipt for someone, as the bulk receipting tool is a one-click button that receipts EVERYONE from the last year and will void any receipt made previously in the giving year.
The fiscal report tool is completely useless - it generates information for the month to date, meaning if you want to see the entire month's progress, you have to wait until midnight of the last day of the month (who's going to do that?). There is no way to generate the report for previous months. The only possible solution to this tool - automation - does not work. You can schedule the report to come to your inbox, but it's only able to schedule reports for the first day of the month, meaning you'll get a report with ONE DAY of data. There is no way to change this.
There are many ways to filter your audience or activities, but there are also many fields missing, and finding the parameters you need requires filtering through a long list of suggestions that are not organized by any category. For example, I wanted to see how many of our audience members who received our last Mailchimp email ended up making a donation the next way. But even though each contact will have the MailChimp interaction on their personal activities record, it is not searchable.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
A Blessing!
Reviewed on 2021/04/19
The integration with Classy, QuickBooks, and MailChimp has been life-changing and has definitely...
The integration with Classy, QuickBooks, and MailChimp has been life-changing and has definitely increased productivity. We paid for the additional support feature and that has been super helpful; allowing us time to gather questions and then meet every two weeks with our customer lead to discuss and troubleshoot.
Pros
The all-in-one feature and how user-friendly the software is. Did I mention the integration was simple and overnight?
Cons
The MailChimp tagging and integration is something to get used to but the support has been helpful.
Alternatives Considered
BloomerangReasons for Choosing Kindful
We were promised so many things with the competitor and have in writing these offerings but they failed to deliver. The onboarding was a nightmare, the customer salespeople didn't know the system thus over-promising, unable to meet completion deadlines and actually had us pick a web template that is not even one they offer!! Needless to say, we are so glad to have found Kindful.Switched From
Blackbaud Raiser's Edge NXTReasons for Switching to Kindful
Price, integration capabilities (two-way with Quickbooks), and simple integration was a plus.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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- Likelihood to recommend 10.0 /10
Ease of use and customizable
Reviewed on 2022/04/22
Customer service is amazing! Really great value for the cost. It's intuitive to navigate, not...
Customer service is amazing! Really great value for the cost. It's intuitive to navigate, not overly cluttered. The financial reports are SO customizable. The tax-document send-out is so simple and fast, and they have options to update addresses (like when people move) from the post office database. So many other integrations make this a platform easily customizable to different nonprofits' needs.
Pros
Customer service and set-up was a breeze! So helpful being able to contact real people for custom solutions. Importing records from other systems is one of the easiest I've seen.
Cons
It's not quite as robust on the CRM side as some of the other options out there- however even with that, they have easy integrations with most of those major programs!
Kindful FAQs
Below are some frequently asked questions for Kindful.Q. What type of pricing plans does Kindful offer?
Kindful offers the following pricing plans:
- Starting from: US$119.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is calculated by how many contacts you have. For example: $119/ month, Up to 1,000 Contacts $239/ month, Up to 5,000 Contacts $349/ month, Up to 15,000 Contacts $459/month, Up to $25,000 Contacts Call for pricing, 70,000+ Contacts
Q. Who are the typical users of Kindful?
Kindful has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kindful support?
Kindful supports the following languages:
English
Q. Does Kindful support mobile devices?
Kindful supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kindful integrate with?
Kindful integrates with the following applications:
ClickBid, Constant Contact, Dropbox Sign, Emma by Marigold, Eventbrite, Formstack Forms, Google Analytics 360, Gravity Forms, HubSpot Marketing Hub, Intercom, Jotform, Mailchimp, PayPal, QuickBooks Online Advanced, Shopify, Square Point of Sale, Stripe, Typeform, Unbounce, Wufoo, Zapier, authorize.net
Q. What level of support does Kindful offer?
Kindful offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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