About Kindful

Kindful is a cloud-based donor management and fundraising software and database designed for nonprofit organizations. Kindful’s CRM has an easy-to-use interface and includes detailed donor profiles. Kindful is mobile friendly meaning donors can donate directly from their mobile phones and nonprofits can check up on their donations and more, all in real-time.

Kindful was founded with a simple idea in mind: Nonprofits should be able to spend less time focused on their database and more time focused on their mission. We understand that running a nonprofit involves managing a lot of moving pieces. You're changing the world, and you should be able to rely on partners who are not only experts in their field but who also care about your mission.

Kindful integrates with many online fundraising tools such as Mailchimp, Eventbrite, QuickBooks and PayPal, allowing users to do cross-platform imports and collect all of their important data in one central hub, while minimizing data entry time. Users can segment donors and create groups based on donation, dates, events, and demographics, as well as send automatic thank yous, tax receipts, and email campaigns. With Kindful’s data filtering, nonprofits can easily create and view custom dynamic data reports and insights.

Key benefits of Kindful

Kindful’s CRM has a powerful and easy-to-use interface that includes:
- Fundraising tools that allow you to easily create beautiful online fundraising campaigns and add them to your website, social media, or email marketing campaigns.
- Donor Management that allows you to easily track all of your fundraising efforts, communications, and other essential nonprofit activities in one central donor database.
- Donor Communications that will automatically send fundraising receipts, create to-do’s for your team, and thank your donors when they give to your organization.
- Tracking & Reporting to quickly and clearly spot trends that you can immediately take action on to improve the health of your organization.

Kindful is intuitive, beautiful, and built to connect with the tools you already use. Here are other benefits of using Kindful’s platform:
- Payment Processing - Use Kindful Payments to process debit card, credit card, and ACH payments online or integrate your existing payment processor.
- Donor Accounts - Enable your donors to log in and view giving history, update their credit card information, download tax receipts, and more.
- Apps & Integrations - Integrate your Kindful account with dozens of industry-leading fundraising tools such as Classy, GoFundMe Charity, and Qgiv.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of Kindful: 67

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Auction Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Data Import/Export
  • Database Support
  • Donation Tracking
  • Donor Management
  • Drip Campaigns
  • Electronic Payments
  • Email Marketing
  • Event Management
  • Filtering
  • For Nonprofits
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Trend Analysis
  • Mail Merge
  • Mailing List Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Offline Access
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Point of Sale (POS)
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Recurring Tasks
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Social Media Management
  • Summary Reports
  • Task Scheduling
  • Visual Analytics
  • Volunteer Management
  • eCommerce Management

Alternatives

Neon CRM

4,4
#1 Alternative to Kindful
Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and...

Bloomerang

4,7
#2 Alternative to Kindful
Bloomerang is a fundraising software and database to help nonprofits of all sizes to reach, engage and retain donors

CharityEngine

3,9
#3 Alternative to Kindful
CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech,...

DonorPerfect

4,5
#4 Alternative to Kindful
No matter the size or sector, thousands of nonprofits use DonorPerfect to optimize their fundraising and track donation...

Reviews

Overall rating

4,5 /5
(255)
Value for Money
4,4/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Kindful?

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Showing 5 reviews of 255
Nikki W.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for a mid sized non-profit and amazing customer service

Reviewed on 2019/12/17

Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to...

Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Pros

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Cons

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Gail T.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finally, a CRM for a small non-profit

Reviewed on 2021/02/10

The onboarding process went well, having a dedicated agent was great. The dedicated support is...

The onboarding process went well, having a dedicated agent was great. The dedicated support is great--just remember it's business hours only. The records are being kept, I'm handling fewer checks, I can record checks into the system and at the end of the year there will be complete records that will greatly simplify the organization's tax return preparation.

Pros

I like that it allows you to combine duplicate records for people easily. It does a great job of tracking income. It is so powerful on details it's going to take a while to get fully up to speed--you want this. I like that it's easy to embed links to different payments records to aid with bookkeeping.

Cons

There is so much to it that using logic in its search tool is necessary. I think a little bit more of it could be assumptive. I wish there was a prompt at log in that there are pending duplicate records to check. It's challenging to set it up for a membership organization with multiple dues levels and different types of memberships, but we figured it out. I still have a ton to learn. It wasn't made clear that when I tied Kindful to Constant Contact that all the fields I had purged from the imported spreadsheets would get pulled back in. I will have to spend a lot of time going back in to clean that up.

Jim M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Strong for "Cash" Transactions - NOT so Strong for "Non-Cash" Donations

Reviewed on 2021/02/01

Currently, our overall experience is rough to say the least - particularly with "non-cash"...

Currently, our overall experience is rough to say the least - particularly with "non-cash" approach/needs. They have made the "non-cash" part of this software so cumbersome that it truly has become a "time waster" and not efficient for us. Their team has certainly attempted to be helpful - but most times it's merely referencing "blog" articles, link, etc... (which I've typically done BEFORE ever reaching out to the support team). And, suggestions don't really appear to be taken seriously - since no one follows-up with those, nor do they indicate any changes for upgrading and/or making significant changes based on suggestions.

Pros

Ease of use is fine for "cash, checks, credit card, etc." transactions - but NOT for "non-cash" donations. Monthly subscription and pricing. I also really like the "interface" and virtual/multiple access for our entire staff/team. The "dashboards" nice - but missing a lot of detail - especially for "non-cash." I do like the "help" section which is part of the dashboard - which allows you to also ask direct questions and provide a related URL. Integration is nice - but even then the vendors have issues related in how they actually integrate with Kindful proper - adding more work in the end (ex: ClickBid).

Cons

Kindful's treatment of "Non-Cash" donations is so far removed from the way "cash, checks, credit card, etc" transactions are handled - it simply works against us and makes to many "hoops" to jump thru in attempting to manage data for "non-cash" donors. Especially, since 85% of all our donations are "non-cash." If you have a lot of "non-cash" donations - this is probably not the best choice for you at this point. The "email editor" is archaic given today's need for appealing design and fast-paced email communication cycles - to all areas of donors. The "dashboard" is nice - but again is geared mostly to "cash, check and credit, etc" transactions and not "non-cash" - and limited stats. Attempting to prepare and issue "tax receipts" for ALL donors - has been extremely difficult and frustrating. The "reporting" approach is cumbersome and not instantly informative in regard to statistics, especially. Most reports have to be exported to sort and manipulate the data. Further, most PDFs and reports have to be "sent" later from Kindful - there's very little instant access/immediate download.

Jennifer B.
Overall rating
  • Industry: Philanthropy
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

No regrets switching over to team Kindful!

Reviewed on 2021/02/17

Very glad we found Kindful. We have had tremendous support. Response times are consistently...

Very glad we found Kindful. We have had tremendous support. Response times are consistently timely. Appreciate the opportunity to access trainings and webinars quite regularly. I feel that this program is one we can grow with. Kindful gives us access to data in a simplified format to easily view and share. Looking forward to what is next with Kindful.

Pros

Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.

Cons

More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of us on the users side can share how they handle aspects of accounts, tricks and tips, or feedback from peers. I have participated in user groups in the past and gained a lot of relatable insight and views from all angles. Have Kindful reps be a part of the group so that they can take info back to enhance the user experience as well as comment on issues, ideas, or why something cannot be done/implemented. Great way to keep users invested in the progress of a good program!

Clay C.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Valuable Insights into Donor Care

Reviewed on 2021/02/12

Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my...

Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my staff is not overwhelmed with using it. Their support team is top-notch and always able to help walk me through fixing an issue or answering a question.

Pros

I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.

Cons

Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.

Showing 5 reviews of 255 Read all reviews

Kindful FAQs

Below are some frequently asked questions for Kindful.

Kindful offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is calculated by how many contacts you have. For example: $100/ month, Up to 1,000 Contacts $200/ month, Up to 5,000 Contacts $300/ month, Up to 15,000 Contacts $400/month, Up to $25,000 Contacts Call for pricing, 70,000+ Contacts

We do not have any information about Kindful features

Kindful has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kindful supports the following languages:

English

Kindful supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Kindful integrates with the following applications:

Authorize.Net, ClickBid, Constant Contact, Emma, Eventbrite, Formstack Forms, Google Analytics, Gravity Forms, HelloSign, HubSpot Marketing Hub, Intercom, JotForm, Mailchimp, PayPal, QuickBooks Online Advanced, Shopify, Square Point of Sale, Stripe, Typeform, Unbounce, Wufoo, Zapier

Kindful offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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