FaciliWorks

Web-based maintenance management software

3,6 /5 (46 reviews) Write a Review!

FaciliWorks Overview

What is FaciliWorks?

FaciliWorks CMMS is a maintenance management software solution that enables facility managers to optimize maintenance workflows, save maintenance costs, maximize productivity and increase asset uptime. The product offers flexible deployment options on on-premises or cloud based servers, as well as offers both web-based and thick-client user interface depending on the needs of the end user. The solution also offers mobile version to access and modify workflows on the go.

FaciliWorks offers a hierarchical navigation menu with tabbed data screens for speedy data entry, the product enables certain fields to be marked as required to avoid the entry of incomplete data. The maintenance job calendar feature of the product offers a drag & drop scheduler enabling the assignment of a specific date on which a staff member would complete a work-order or re-assign it to a pre-defined workflow to balance out excessive work-load. The product also offers asset records management with features such as capturing detailed asset information, tracking warranty & service contracts, date based or meter based work-order scheduling, asset cloning & grouping, and an optional calibration management module. The solution also enables the management of scheduled & un-scheduled preventive maintenance management events including updating & tracking labor status, tools & spare parts management, eSigning of work-orders, email notifications for completed work orders, and the creation of multi-task work-orders.

FaciliWorks offers compliance to several standard protocols including ISO 9001:2008, ISO/TS 16949, ISO 13485:2003, and FDA 21 CFR Part 11. The product caters to the needs of mid-sized and large enterprises including HP, Bosch, US Air Force, 3M, GE, AT&T, Johnson Control, and Nintendo, among others.

FaciliWorks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Contact FaciliWorks for pricing information or a quote


FaciliWorks Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Brazil, Mexico
Supported Languages
English, Spanish

Media

FaciliWorks' job calendar displays scheduled workload with user-definable color coding
FaciliWorks offers a work order and preventative maintenance system
FaciliWorks offers customizable dashboard interface
FaciliWorks offers mobile interface for smartphones and tablets
FaciliWorks' tabbed data entry boxes are logically organized to easily enter and retrieve information
FaciliWorks video FaciliWorks video FaciliWorks screenshot: FaciliWorks' job calendar displays scheduled workload with user-definable color coding FaciliWorks screenshot: FaciliWorks offers a work order and preventative maintenance system FaciliWorks screenshot: FaciliWorks offers customizable dashboard interface FaciliWorks screenshot: FaciliWorks offers mobile interface for smartphones and tablets FaciliWorks screenshot: FaciliWorks' tabbed data entry boxes are logically organized to easily enter and retrieve information

FaciliWorks Reviews

FaciliWorks Reviews

Overall rating
3,6
/
5
Excellent
13

Very good
13

Average
13

Poor
4

Terrible
3

Value for Money
3,5
Features
3,5
Ease of Use
3,3
Customer Support
3,7
57% recommended this app
Jonathan T.

Fantastic! Easy to use and create the PM's and work orders we need here.

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.


Richard W.

Satisfying, ease of use, and great inventory compiler.

I have already expressed those feelings in the survey I just submitted.


Clifford T.

Disappointed with the program.


Keith S.

Faciliworks has helped me keep track of the task I need to keep the shop running.

A more professional way to show how the maintenace is keeping up with PMs and Projects.


Jeff S.

FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is...

We manage all our assets and their readiness using FaciliWorks.


Jonathan T.

Fantastic! Easy to use and create the PM's and work orders we need here.

Used Daily for 2+ years
Reviewed on 2017/08/03
Review Source: Capterra

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Pros

Easy to use.

Creates PM's and work orders which can be printed out daily and all at one time.

Has an inventory to log in parts and choose locations.

Ability to add employees and select who will do what task for PM or work order.

The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons

I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Response from FaciliWorks

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Richard W.
Industry: Automotive
Company size: 51-200 Employees

Satisfying, ease of use, and great inventory compiler.

Used Daily for 2+ years
Reviewed on 2017/08/03
Review Source: Capterra

I have already expressed those feelings in the survey I just submitted.

Pros

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons

After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Response from FaciliWorks

Thank you for your FaciliWorks review, Richard. Your feedback is critical to ensuring future versions will meet the needs of our clients. I have created a case for you in our development system to alert our development team about those specific issues and allow us to address them in future builds.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Clifford T.

Disappointed with the program.

Used Daily for 2+ years
Reviewed on 2017/08/15
Review Source: Capterra

Pros

The wide range of format for the business. The ability to speak to someone in English when you need support.

Cons

The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the program and had no answers or solutions for us. We were told that he would report them and have someone get back to us. This never happened. We have had a pop-up that cannot be removed in the inventory portion for almost two months now. This issue has not been resolved in a timely manner. The log out tab was removed in the last update and you were to log out just by clicking on the red X at the top of the page. This only works about 15% of the time. And it shows you as being logged in twice if you re-sign into the program.

Response from FaciliWorks

Thank you for your FaciliWorks review, Clifford. We truly value your input. Please reply to this response so that I can get your concerns over to our Support manager and your cases escalated. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Keith S.
Industry: Plastics
Company size: 11-50 Employees

Faciliworks has helped me keep track of the task I need to keep the shop running.

Used Daily for 2+ years
Reviewed on 2017/08/03
Review Source: Capterra

A more professional way to show how the maintenace is keeping up with PMs and Projects.

Pros

the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons

It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Response from FaciliWorks

Thank you for your FaciliWorks review, Keith. Please tell me about your experience with our support team - we have made some changes recently and would like to ensure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jeff S.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.

Used Daily for 2+ years
Reviewed on 2018/05/10
Review Source: Capterra

We manage all our assets and their readiness using FaciliWorks.

Pros

All the features needed to manage a companies maintenance are covered. The support and training staff are excellent.

Cons

The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assests, preventative, corrective and recurring tasks.

Response from CyberMetrics Corporation

Thank you for taking the time to review FaciliWorks, Jeff, and for speaking highly of our support team. We truly value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,1/10
Based on 46 user ratings
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FaciliWorks Pricing

FaciliWorks Pricing

Starting from
N/A
Free Trial
One Time License
Free
Subscription
Value for money

Contact FaciliWorks for pricing information or a quote

Contact FaciliWorks for pricing information or a quote

Value for Money
3,5/5
Based on 46 user ratings
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FaciliWorks Features

FaciliWorks Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,5/5
Based on 46 user ratings
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Categories

Additional information for FaciliWorks

Additional information for FaciliWorks

Key features of FaciliWorks

  • Ability to configure dashboard detail
  • Access, edit, close and create work orders
  • Asset management module
  • Create and edit existing security groups
  • Custom report designer
  • Customize how text displays in the application
  • Data import services
  • Drag & drop scheduler
  • Each user can have customized settings
  • Email notifications of SR creation
  • Inventory management module
  • Maintenance job calendar
  • Major asset event tracking
  • Notifications of SR creation, completion & status
  • Personnel management module
  • Preventative maintenance & work order reports
  • Preventive maintenance scheduling
  • Record filtering module
  • SSL Web encryption
  • Seasonal PM scheduling

Benefits

● FaciliWorks CMMS works on a range of deployment modes including web-based, hosting, on-premises or on the cloud, or installation on a windows based desktop, depending on the level of data control required by the end customer.

● The product enables users to access critical workflows from their mobile devices including creating & editing work-orders, accessing preventive maintenance orders, and updating meter readings.

● The suite offers intuitive & customizable dashboards for monitoring current system status and accessing commonly used reports.

● The product offers extensive filtering capabilities with features such as advanced filtering on records and filtering through smart lists.

● FaciliWorks helps in managing scheduled & un-scheduled work orders, as well as managing preventive maintenance events.

FaciliWorks FAQs

FaciliWorks FAQs

Below are some frequently asked questions for FaciliWorks.

Q. What type of pricing plans does FaciliWorks offer?

FaciliWorks offers the following pricing plans:

Pricing model: One Time License, Free, Subscription

Free Trial: Available

Contact FaciliWorks for pricing information or a quote

Q. What are the main features of FaciliWorks?

FaciliWorks offers the following features:

  • Ability to configure dashboard detail
  • Access, edit, close and create work orders
  • Asset management module
  • Create and edit existing security groups
  • Custom report designer
  • Customize how text displays in the application
  • Data import services
  • Drag & drop scheduler
  • Each user can have customized settings
  • Email notifications of SR creation
  • Inventory management module
  • Maintenance job calendar
  • Major asset event tracking
  • Notifications of SR creation, completion & status
  • Personnel management module
  • Preventative maintenance & work order reports
  • Preventive maintenance scheduling
  • Record filtering module
  • SSL Web encryption
  • Seasonal PM scheduling

Q. Who are the typical users of FaciliWorks?

FaciliWorks has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does FaciliWorks support?

FaciliWorks supports the following languages:

English, Spanish

Q. What type of pricing plans does FaciliWorks offer?

FaciliWorks has the following pricing plans:

One Time License, Free, Subscription

Q. Does FaciliWorks support mobile devices?

We do not have any information about what devices FaciliWorks supports

Q. What other apps does FaciliWorks integrate with?

We do not have any information about what integrations FaciliWorks has

Q. What level of support does FaciliWorks offer?

FaciliWorks offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials