Genbook

The smart and simple all-in-one online scheduling solution

About Genbook

Genbook has committed over a decade to free entrepreneurs of distractions with it's all-in-one online scheduling solution.

From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses in hair, beauty and wellness.

Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business. From online scheduling to reputation management, Genbook frees entrepreneurs so that they are able to reach their greatest results.

Since 2006, Genbook has helped over 22,000 small businesses in the hair, beauty, personal service and wellness industry and continues to see thousands of businesses come on board and thrive.

Key benefits of Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage and more.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

Calendar and Scheduling
BookNow Site
Brand Reputation
Secure Payments
Mobile Working
24/7 Availability and Integrations
Client Experience
Insights
Reserve with Google
View 10 more
Genbook video Genbook screenshot: Calendar and Scheduling Genbook screenshot: BookNow Site Genbook screenshot: Brand Reputation Genbook screenshot: Secure Payments Genbook screenshot: Mobile Working Genbook screenshot: 24/7 Availability and Integrations Genbook screenshot: Client Experience Genbook screenshot: Insights Genbook screenshot: Reserve with Google

Features

Total features of Genbook: 79

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Instructor Management
  • Inventory Management
  • Invoice Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Partial Payments
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Sales Trend Analysis
  • Scheduling
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Wait List Management
  • Website Integration
  • iCalendar Support

Alternatives

Vagaro

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#1 Alternative to Genbook
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Acuity Scheduling

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#2 Alternative to Genbook
Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

FlexBooker

4,9
#3 Alternative to Genbook
The Beautifully Simple, Fast, and Powerful way to Accept Online Bookings, right from your own website. Also includes...

Gymcatch

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#4 Alternative to Genbook
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Reviews

Overall rating

4,7 /5
(266)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Genbook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 266
Kelly A.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy user for almost nine years

Reviewed on 2019/12/03

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting...

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Response from Genbook

Hi Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Amy E.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Reviewed on 2020/03/24

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT...

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Michelle G.
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and fantastic for collecting high-quality customer reviews!

Reviewed on 2021/02/17

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated...

Great experience with Genbook overall. As I mentioned, I loved how Genbook sent out automated emails to collect patient testimonials and published them to the landing page. Amazing for social proof and I had good feedback from patients that Genbook was easy to use.

Pros

I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic. Super effective!

Cons

It didn't connect to my EHR, but that was really okay for the time I was using it. It was still a software my patients found easy to use so I kept it for a long time.

Response from Genbook

Hi Michelle,

Thank you so much for taking the time to leave us this wonderful review.

We're so happy you like our review feature! Many other customers share the same feedback with us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Killing my Business

Reviewed on 2019/04/08

Empty promises.

Empty promises.

Pros

Use to be great and worked well with Google.

Cons

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Response from Genbook

Hi there,

Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.

Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.

We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.

Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.

Warmly,
The Genbook Team

Norma N.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and clean user interface

Reviewed on 2021/02/03

Pros

I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons

I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Response from Genbook

Hi Norma,

We really appreciate you taking the time to leave us this amazing review!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Showing 5 reviews of 266 Read all reviews

Genbook FAQs

Below are some frequently asked questions for Genbook.

Genbook offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

We do not have any information about Genbook features

Genbook has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Genbook supports the following languages:

English

Genbook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Genbook integrates with the following applications:

Constant Contact, Facebook, Google Ads, Google Calendar, Google Maps, Instagram, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress, Yahoo Small Business

Genbook offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Genbook.