Genbook is an online scheduling software available on web and dedicated iOS and Android apps for both customers and their consumers. Business owners and staff members offering personal services use the scheduling platform to receive and manage appointments, get reviews and payments from their clients, without having to follow up with phone calls and emails. Customers use the app to book their appointments, and can also pay and leave reviews for the business.
Pros
Ease of use and fairly intuitive, even for non-tech savvy massage therapists. Phone app is excellent for booking and schedule changes. Individual practitioner's can manage their own schedules. Clients frequently comment on how easy it is for them to book on line. You can specify whether a client has to pay before booking (great for no-shows who owe ) or you can block certain clients (great for creepers). Customer service is very responsive. The analytics feature is extremely useful for generating real-time business data. The client database is easy to import/export; great for marketing. You can customize any and all services, including buffers, color coding, etc. Great for a business that is expanding - we've gone from 3 practitioners to 12 in less than two years, and it has met our needs quite well. Pricing is very competitive.
Cons
Some glitches: when a client cancels a session, it's "ghost" still shows up in individual therapist's Google calendar. Can't manage room use booking, only therapist booking. When you delete a therapist (i.e. they no longer work at the center) their calendar and bookings are not preserved so you have to leave therapist on list for at least 3 months after they leave to manage that information. The "lightning bolt" instant-booking discount feature is great to generate bookings but I wish it could be limited to certain therapists instead of applied to the whole practice.
Genbook continues to be a great tool for our business and we are happy to have used them for about 10 years.
Pros
The ability to easily and conveniently allow clients to schedule appointments without the need for them to call our business. This is a great time-saver!
Cons
There are a couple of areas lacking for us and I would love to see these resolved. The first is to be able to have the ability to respond to customer reviews directly on the Reviews Page. This feature does not exist. The second would be to have the ability to auto send (thank you) emails (or even text messages) after we have done business with our first-time customers. Even if it was not feasible to have this feature incorporated into Genbook's software, it would be wonderful for Genbook to work with third-party services such as Zapier so the Genbook users would have this option.
I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years.
I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time.
My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love!
My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you.
My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment.
I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.
Great! There are rarely any glitches on their part. I love how user friendly it is! I really like that when they do any updates, it usually 3am or some other unGodly hour! :)
Pros
It is easy to use for both my staff and clientele. The client review forms are awesome! So many great features!
Cons
Customer reviews most of the time include weird character's like" thi?s ".
It would be nice to see a way to add two services. So, say my client wants to book a Signature Facial and an Eyelash Tint. She now has to choose on service, book that appointment and then go back in to book the next service. It would be awesome to have a way to add a second service all in one transaction.
My customers can book online and adjust the booking when ever they want day or night no more missed clients waiting to get a return call they just book online
Pros
The best for any business that needs on booking I can even link it to my website it has grown my business over 150% now
Cons
Nothing it is affordable and has no maintence at all
Hi Lynda,
Thanks for taking the time to review your experience with Genbook. We are committed to providing the most helpful and supportive booking solution for your business, and are glad to know you're enjoying it!
We appreciate your loyalty over the years. If we can help with anything or if you'd like to request any extra bells & whistles feel free to reach out any time.
Happy Genbooking!
Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.
ONLINE SCHEDULE | Appointments, staff, customers, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.
PAYMENTS | Accept customer payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.
RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google and Instagram.
MOBILE APPS | With dedicated iOS and Android apps for both merchants on consumers, you can manage your business at your fingertips and delight your customers with an intuitive interface.
Manage your business on-the-go with our Genbook Manager mobile app, and delight your customers with our easy-to-use Genbook Customer app.
Below are some frequently asked questions for Genbook.
Genbook offers the following pricing plans:
Starting from: $29/month
Pricing model: Subscription
Free Trial: Available
Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.
Genbook offers the following features:
Genbook has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Genbook supports the following languages:
English
Genbook has the following pricing plans:
Subscription
Genbook supports the following devices:
Android, iPhone
Genbook integrates with the following applications:
BirdEye, Constant Contact, Constant Contact, Google Calendar
Genbook offers the following support options:
Online Support, Phone Support
