About Genbook
Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.
Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.
Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.
Pricing starting from:
US$25,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Genbook
Key benefits of Genbook
ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.
PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.
RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.
MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.
ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage, Instagram and more.
MARKETING | Genbook helps you market your business efficiently through email. Capture and store important client information and target at the right time for repeat bookings.
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$25,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Genbook
Images
Features
Total features of Genbook: 62
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Confirmation/Reminders
- Contact Database
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customer History
- Customer Mobile App
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Discount Management
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Employee Management
- Employee Scheduling
- Event Calendar
- Event Scheduling
- For Salons and Spas
- Gift Card Management
- Inventory Management
- Mobile Access
- Mobile Alerts
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Payments
- Payment Processing
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Rescheduling
- SMS Reminders
- Scheduling
- Social Media Integration
- Task Scheduling
- Wait List Management
- Website Integration
Alternatives
Schedulicity
Mindbody
MassageBook
Acuity Scheduling
Reviews
Already have Genbook?
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Write a Review!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy user for almost nine years
Reviewed on 2019/12/03
Genbook has been easy for myself and my clients to use from day one. I’m constantly getting...
Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.
Pros
What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.
Cons
The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.
Response from Genbook
Hi Kelly,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE
Reviewed on 2020/03/24
I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT...
I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.
Pros
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.
Cons
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.
Reasons for Switching to Genbook
EASE OF USE AND ALL OF THE FEATURES WITH THE CUSTOMER SERVICE.Response from Genbook
Hi Amy,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Cosmetics
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Killing my Business
Reviewed on 2019/04/08
Empty promises.
Empty promises.
Pros
Use to be great and worked well with Google.
Cons
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.
Response from Genbook
Hi there,
Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.
Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.
We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.
Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.
Warmly,
The Genbook Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Genbook takes care of my business
Reviewed on 2019/12/23
Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for...
Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!
Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red
Pros
Ease of use for clients, it is quick and easy to setup their account and schedule.
Cons
clients have problems knowing how to cancel their appointments.
I am not sure how to cancel genbook from sending a review request.
Response from Genbook
Hi Red,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thoroughly enjoy using Genbook
Reviewed on 2019/12/15
I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have...
I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.
Pros
I like that this software is always updating and ensuring that we're able to use it with ease.
Cons
My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).
Alternatives Considered
VagaroReasons for Choosing Genbook
CostSwitched From
SalonBizReasons for Switching to Genbook
At the time, Genbook had more features than Vagaro.Response from Genbook
Hi Natasha,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
Genbook FAQs
Below are some frequently asked questions for Genbook.Q. What type of pricing plans does Genbook offer?
Genbook offers the following pricing plans:
- Starting from: US$25,00/month
- Pricing model: Subscription
- Free Trial: Available
Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.
Q. Who are the typical users of Genbook?
Genbook has the following typical customers:
Self Employed, 2-10, 11-50
Q. What languages does Genbook support?
Genbook supports the following languages:
English
Q. Does Genbook support mobile devices?
Genbook supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Genbook integrate with?
Genbook integrates with the following applications:
Constant Contact, Facebook for Business, Google Ads, Google Calendar, Google Maps, Instagram, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress, Yahoo Small Business
Q. What level of support does Genbook offer?
Genbook offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Genbook.
