Genbook

Genbook

Online scheduling that connects your business to the web

4.4/5 (59 reviews)

Genbook Overview

Genbook is an online scheduling software available on web and dedicated iOS and Android apps for both customers and their consumers. Business owners and staff members offering personal services use the scheduling platform to receive and manage appointments, get reviews and payments from their clients, without having to follow up with phone calls and emails. Customers use the app to book their appointments, and can also pay and leave reviews for the business.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Genbook Reviews

Overall rating
4.4/5
88% positive reviews
40
Excellent
12
Very good
2
Average
2
Poor
3
Terrible
Elizabeth S.

Excellent scheduling software for growing multi-practice wellness center

Used Daily for 2+ years
Reviewed on 2018/08/15
Review Source: Capterra

Pros

Ease of use and fairly intuitive, even for non-tech savvy massage therapists. Phone app is excellent for booking and schedule changes. Individual practitioner's can manage their own schedules. Clients frequently comment on how easy it is for them to book on line. You can specify whether a client has to pay before booking (great for no-shows who owe ) or you can block certain clients (great for creepers). Customer service is very responsive. The analytics feature is extremely useful for generating real-time business data. The client database is easy to import/export; great for marketing. You can customize any and all services, including buffers, color coding, etc. Great for a business that is expanding - we've gone from 3 practitioners to 12 in less than two years, and it has met our needs quite well. Pricing is very competitive.

Cons

Some glitches: when a client cancels a session, it's "ghost" still shows up in individual therapist's Google calendar. Can't manage room use booking, only therapist booking. When you delete a therapist (i.e. they no longer work at the center) their calendar and bookings are not preserved so you have to leave therapist on list for at least 3 months after they leave to manage that information. The "lightning bolt" instant-booking discount feature is great to generate bookings but I wish it could be limited to certain therapists instead of applied to the whole practice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sadie K.

Online at any hour

Used Daily for 2+ years
Reviewed on 2019/07/17
Review Source: Capterra

Very useful tool. A value for the cost.

Pros

Scheduling in real time. Cuts down on phone calls. Nice email/text reminders for appointments.

Cons

Some technical issues at times. People getting appt reminders for appointments they did not make. Other technical problems with slow service. Blocked or off line times showing as online (has happened only occasionally).

Response from Genbook

Hi Sadie,

From all of us at Genbook - we just want to thank you so much for taking the time to review us.

We constantly try to minimise any of the unnecessary distractions that limit our customers from achieving their greatest results.

Thank you for choosing Genbook, we really appreciate it!

Warmly,
The Genbook Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Steve M.

Genbook Really Helps

Used Daily for 2+ years
Reviewed on 2018/08/10
Review Source: Capterra

Genbook continues to be a great tool for our business and we are happy to have used them for about 10 years.

Pros

The ability to easily and conveniently allow clients to schedule appointments without the need for them to call our business. This is a great time-saver!

Cons

There are a couple of areas lacking for us and I would love to see these resolved. The first is to be able to have the ability to respond to customer reviews directly on the Reviews Page. This feature does not exist. The second would be to have the ability to auto send (thank you) emails (or even text messages) after we have done business with our first-time customers. Even if it was not feasible to have this feature incorporated into Genbook's software, it would be wonderful for Genbook to work with third-party services such as Zapier so the Genbook users would have this option.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Brittney C.

Genbook helped to grow my biz and free up my time!

Reviewed on 2016/03/22
Review Source: Capterra

I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years.

I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time.

My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love!

My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you.

My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment.

I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

Rating breakdown

Ease of Use
Customer Support

Sienna I.

Easy

Used Daily for 2+ years
Reviewed on 2018/08/10
Review Source: Capterra

Great! There are rarely any glitches on their part. I love how user friendly it is! I really like that when they do any updates, it usually 3am or some other unGodly hour! :)

Pros

It is easy to use for both my staff and clientele. The client review forms are awesome! So many great features!

Cons

Customer reviews most of the time include weird character's like" thi?s ".
It would be nice to see a way to add two services. So, say my client wants to book a Signature Facial and an Eyelash Tint. She now has to choose on service, book that appointment and then go back in to book the next service. It would be awesome to have a way to add a second service all in one transaction.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Genbook Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Genbook Features

  • Automatic Notifications
  • Data Import/Export
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Third Party Integration
  • Workflow Management

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Benefits

ONLINE SCHEDULE | Appointments, staff, customers, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Accept customer payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google and Instagram.

MOBILE APPS | With dedicated iOS and Android apps for both merchants on consumers, you can manage your business at your fingertips and delight your customers with an intuitive interface.
Manage your business on-the-go with our Genbook Manager mobile app, and delight your customers with our easy-to-use Genbook Customer app.

Genbook FAQs

Below are some frequently asked questions for Genbook.

Q. What type of pricing plans does Genbook offer?

Genbook offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Q. What are the main features of Genbook?

Genbook offers the following features:

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Q. Who are the typical users of Genbook?

Genbook has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Genbook support?

Genbook supports the following languages:

English

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:

Subscription

Q. Does Genbook support mobile devices?

Genbook supports the following devices:

Android, iPhone

Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:

BirdEye, Constant Contact, Constant Contact, Google Calendar

Q. What level of support does Genbook offer?

Genbook offers the following support options:

Online Support, Phone Support