About OpsGenie

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.


Key benefits of OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.


Images

OpsGenie Software - Respond to alerts and incidents from the mobile app
OpsGenie Software - On-Call Management
OpsGenie Software - Command and control incidents from the incident command center
OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data
OpsGenie Software - Opsgenie’s Incident Investigation Dashboard
OpsGenie Software - Rich alerting
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OpsGenie video
OpsGenie video
OpsGenie video
OpsGenie Software - Respond to alerts and incidents from the mobile app
OpsGenie Software - On-Call Management
OpsGenie Software - Command and control incidents from the incident command center
OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data
OpsGenie Software - Opsgenie’s Incident Investigation Dashboard
OpsGenie Software - Rich alerting

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Reviews

Overall rating

4,7 /5
(137)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have OpsGenie?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 137
Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

After looking at competing options, OpsGenie provided the best value overall

Reviewed on 2017/12/19

We went from having end users tell us systems were down, to proactively being alerted about...

We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.

Pros

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Cons

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy way to Oncall and Incident Management

Reviewed on 2021/03/18

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Shitij
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Opsgenie use at Dunzo

Reviewed on 2023/01/27

For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not...

For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with

Pros

Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations

Cons

Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap

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PagerDuty
Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises.

Reviewed on 2018/01/09

Pros

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Cons

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Verified Reviewer
Overall rating
  • Industry: Music
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Finally a tool that lets you easily organise your on-call team

Reviewed on 2019/04/24

So far so good, I've tested the call and sms alerts and they've worked as expected.

I'm excited to...

So far so good, I've tested the call and sms alerts and they've worked as expected.

I'm excited to see how this benefits the team in the long run.

Pros

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Cons

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Showing 5 reviews of 137 Read all reviews

OpsGenie FAQs

Below are some frequently asked questions for OpsGenie.

OpsGenie offers the following pricing plans:

  • Starting from: US$11,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

OpsGenie has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

OpsGenie supports the following languages:

English

OpsGenie supports the following devices:

Android (Mobile), iPhone (Mobile)

OpsGenie integrates with the following applications:

Airbrake, AppSignal, Boundary, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Flowdock, Freshservice, Google Cloud Operations Suite, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Density Server Monitoring, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, WhatsUp Gold, Zabbix, Zendesk Suite

OpsGenie offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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