About OpsGenie

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to OpsGenie

Key benefits of OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Devices

Business size

S M L

Markets

Australia, Belgium, Brazil, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, India, Iceland, Italy, Japan, Luxembourg, Netherlands, Norway, New Zealand, Sweden, United States

Supported Languages

English

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to OpsGenie

Images

OpsGenie Software - Respond to alerts and incidents from the mobile app
OpsGenie Software - On-Call Management
OpsGenie Software - Command and control incidents from the incident command center
OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data
OpsGenie Software - Opsgenie’s Incident Investigation Dashboard
OpsGenie Software - Rich alerting
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OpsGenie video
OpsGenie video
OpsGenie video
OpsGenie Software - Respond to alerts and incidents from the mobile app OpsGenie Software - On-Call Management OpsGenie Software - Command and control incidents from the incident command center OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data OpsGenie Software - Opsgenie’s Incident Investigation Dashboard OpsGenie Software - Rich alerting

Features

Total features of OpsGenie: 53

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Audit Trail
  • Automated Scheduling
  • CPU Monitoring
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Disaster Recovery
  • Email Alerts
  • Email Management
  • Event Logs
  • Event Triggered Actions
  • FTP Monitoring
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Issue Auditing
  • KPI Monitoring
  • Mail Server Monitoring
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • On Call Scheduling
  • Prioritization
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Remediation Management
  • Reminders
  • Reporting/Analytics
  • Root Cause Analysis
  • Scenario Planning
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Team Calendars
  • Templates
  • Transaction Monitoring
  • Uptime Reporting
  • User Management

Alternatives

PagerDuty

4,6
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Splunk On-Call

4,5
#2 Alternative to OpsGenie
Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into...

Pulseway

4,7
#3 Alternative to OpsGenie
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Donesafe

4,8
#4 Alternative to OpsGenie
Donesafe, the #1 all-in-one cloud-based HSEQ platform to solve ALL your safety and compliance requirements, including...

Reviews

Overall rating

4,7 /5
(125)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,7/5

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Showing 5 reviews of 125
Fernando S.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A most have

Reviewed on 2018/07/31

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much...

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Joshua V.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OpsGenie Journey

Reviewed on 2020/03/05

We needed a way to monitor our infrastructure over the weekend without having to pay someone to...

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros

Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Alternatives Considered

PagerDuty and Splunk On-Call

Reasons for Choosing OpsGenie

The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.

Reasons for Switching to OpsGenie

We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.
Serhii M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

OpsGenie - great Incident management utility.

Reviewed on 2021/12/22

Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration...

Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Pros

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Cons

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 501-1 000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Informational

Reviewed on 2018/07/31

Great product .great value

Great product .great value

Pros

Easy usage. Good interface. Lot of info I'm one screen

Cons

Renewal process is nor simple. You need to improve the process.

Raamnaaraayan R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Log Analytics & Monitoring of AWS CloudWatch based Applications with OpsGenie

Reviewed on 2021/10/17

1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch...

1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch.

2. I modify and test their threshold metrics in order to determine the proper functionality.

3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie.

Pros

1. It provides me an excellent single metric evaluation over the period of my specification.

2. Its very helpful in performing automated actions based on the watched metric values present.

3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

Cons

1. Automatic integration with OpsGenie takes time when an alert is generated.

2. The payload parsing by OpsGenie needs more enhancements.

Showing 5 reviews of 125 Read all reviews

OpsGenie FAQs

Below are some frequently asked questions for OpsGenie.

OpsGenie offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

OpsGenie has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

OpsGenie supports the following languages:

English

OpsGenie supports the following devices:

Android (Mobile), iPhone (Mobile)

OpsGenie integrates with the following applications:

Airbrake, AppSignal, Boundary, CA Flowdock, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Freshservice, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic One, Operations, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Monitoring by Server Density, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, WhatsUp Gold, Zabbix, Zendesk

OpsGenie offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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