memberplanet

memberplanet

Online membership management platform

4.7/5 (254 reviews)

memberplanet Overview

memberplanet is member management. An essential solution for individual leaders as well as local and national groups of any size to communicate, process payments, and manage their members. Our goal at memberplanet is to make your life easier. Sound simple right? Because it is. Our system is designed for you to make the best use of limited time; accomplish all of your administrative tasks on one seamless platform so you can get back to what really matters in your life.

Through memberplanet's comprehensive solution to your group management, you as a leader will be able to organize and communicate with your members quickly, easily, and efficiently. Our features include a custom mobile app just for your group. With the app, members and admins can access membership e-cards, make payments, and communicate with other group members. Some of the other wonderful tools on our platform include collecting dues payments online, custom membership levels, and an interactive directory. One of our best features is our support team. We're real people offering tangible support to clients on a daily basis with unlimited phone, email, and chat support, plus an online support library of demonstration videos, success guides, and FAQs. In 2015 memberplanet received first place for Capterra's most reviewed site.

memberplanet is proud to currently serve more than 24,000 groups and 4 million members, encompassing a broad range of nonprofit and for-profit industries. Our clients include the United States Air Force, multi-level fraternal organizations including Delta Gamma International Fraternity and Alpha Tau Omega, chapters of nonprofits including the United Way, and the Children's Hospital of Michigan Foundation, alumni and other associations including the Marietta Business Association, faith-based organizations, educational groups including statewide PTAs and school districts, and local community groups including the Kiwanis Club of Safety Harbor.

Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

memberplanet Reviews

Overall rating
4.7/5
96% positive reviews
202
Excellent
41
Very good
8
Average
2
Poor
1
Terrible
Lisa R.

Member Planet is an excellent and customizable Content Management System.

Used Daily for 1-5 months
Reviewed on 2018/04/20
Review Source: SoftwareAdvice

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros

1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it.
2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons

The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Gregg B.

Complete member management with room to grow

Used Weekly for 1+ year
Reviewed on 2019/03/01
Review Source: Capterra

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.

Pros

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Cons

While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Greg S.

Amazing customer service and follow through

Used Daily for 1-5 months
Reviewed on 2016/06/15
Review Source: Capterra

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Pros

Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons

As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Cousar B.

My experience with Memberplanet has been extremely professional and productive.

Used Daily for 2+ years
Reviewed on 2018/03/20
Review Source: Capterra

Pros

What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons

What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Diane F.

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

Used Daily for 2+ years
Reviewed on 2018/03/15
Review Source: Capterra

The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

Pros

What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

memberplanet Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

• Basic: Free
• Essentials: $5 per month or $48 per year
• Pro: $30 per month or $300 per year
• Premium: $100 per month or $1,020 per year

memberplanet Features

  • Automatic Notifications
  • Contact Database
  • Custom Fields
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for memberplanet

Key features of memberplanet

  • Choose a template & save it as custom template
  • Collect payments online
  • Collects membership dues
  • Create branded forms to collect feedback
  • Create email campaigns
  • Create great-looking donation campaigns
  • Create groups & easy photo albums
  • Customize tickets to fit any event
  • Export survey responses to excel
  • Group text messaging
  • Live reporting shows email opening rates
  • Manage events & occasions
  • Member database
  • Member database with custom fields
  • Reach out members with push notifications
  • Real-time reporting
  • Send email invoices for any type of charge
  • Share campaigns on Facebook & twitter
  • Track donations
  • Use distribution lists to target email campaigns

Benefits

● One-stop shopping. Pay for membership dues, merchandise, and make donations. Makes keeping track of payments easy as one, two, three!

● Plan your event with us. Boost attendance and participation with easy event and donation sites. Sell tickets, send email invites, manage RSVPs, and share photos. No need for a party planner, just us.

● Free custom app! Yes, really! Facilitate on-site payments, membership e-cards, and mobile communication. Send messages via text and/or email in just a few clicks, from a desktop or the mobile app. Use Smart Lists to instantly generate distribution lists using member data from other features.

● Streamline your group's branding. Easily create branded payment forms, surveys, and email newsletters. Start with a template and customize it with unlimited flexible fields. View tracking and response data in real time.

● Exclusive and personal member communication. Members can search and contact each other directly by email and social media through memberplanet. Members have complete control of what information is shared, and direct emails are always kept secure.

memberplanet FAQs

Below are some frequently asked questions for memberplanet.

Q. What type of pricing plans does memberplanet offer?

memberplanet offers the following pricing plans:

Starting from: US$5,00/month

Pricing model: Free, Subscription

Free Trial: Available

• Basic: Free
• Essentials: $5 per month or $48 per year
• Pro: $30 per month or $300 per year
• Premium: $100 per month or $1,020 per year

Q. What are the main features of memberplanet?

memberplanet offers the following features:

  • Choose a template & save it as custom template
  • Collect payments online
  • Collects membership dues
  • Create branded forms to collect feedback
  • Create email campaigns
  • Create great-looking donation campaigns
  • Create groups & easy photo albums
  • Customize tickets to fit any event
  • Export survey responses to excel
  • Group text messaging
  • Live reporting shows email opening rates
  • Manage events & occasions
  • Member database
  • Member database with custom fields
  • Reach out members with push notifications
  • Real-time reporting
  • Send email invoices for any type of charge
  • Share campaigns on Facebook & twitter
  • Track donations
  • Use distribution lists to target email campaigns

Q. Who are the typical users of memberplanet?

memberplanet has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does memberplanet support?

memberplanet supports the following languages:

English

Q. What type of pricing plans does memberplanet offer?

memberplanet has the following pricing plans:

Free, Subscription

Q. Does memberplanet support mobile devices?

memberplanet supports the following devices:

Android, iPhone

Q. What other apps does memberplanet integrate with?

memberplanet integrates with the following applications:

Facebook, Twitter

Q. What level of support does memberplanet offer?

memberplanet offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials