About MemberPlanet

memberplanet is member management. An essential solution for individual leaders as well as local and national groups of any size to communicate, process payments, and manage their members. Our goal at memberplanet is to make your life easier. Sound simple right? Because it is. Our system is designed for you to make the best use of limited time; accomplish all of your administrative tasks on one seamless platform so you can get back to what really matters in your life.

Through memberplanet's comprehensive solution to your group management, you as a leader will be able to organize and communicate with your members quickly, easily, and efficiently. Our features include a custom mobile app just for your group. With the app, members and admins can access membership e-cards, make payments, and communicate with other group members. Some of the other wonderful tools on our platform include collecting dues payments online, custom membership levels, and an interactive directory. One of our best features is our support team. We're real people offering tangible support to clients on a daily basis with unlimited phone, email, and chat support, plus an online support library of demonstration videos, success guides, and FAQs. In 2015 memberplanet received first place for Capterra's most reviewed site.

memberplanet is proud to currently serve more than 24,000 groups and 4 million members, encompassing a broad range of nonprofit and for-profit industries. Our clients include the United States Air Force, multi-level fraternal organizations including Delta Gamma International Fraternity and Alpha Tau Omega, chapters of nonprofits including the United Way, and the Children's Hospital of Michigan Foundation, alumni and other associations including the Marietta Business Association, faith-based organizations, educational groups including statewide PTAs and school districts, and local community groups including the Kiwanis Club of Safety Harbor.

Pricing starting from:

US$50,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of MemberPlanet

● One-stop shopping. Pay for membership dues, merchandise, and make donations. Makes keeping track of payments easy as one, two, three!

● Plan your event with us. Boost attendance and participation with easy event and donation sites. Sell tickets, send email invites, manage RSVPs, and share photos. No need for a party planner, just us.

● Free custom app! Yes, really! Facilitate on-site payments, membership e-cards, and mobile communication. Send messages via text and/or email in just a few clicks, from a desktop or the mobile app. Use Smart Lists to instantly generate distribution lists using member data from other features.

● Streamline your group's branding. Easily create branded payment forms, surveys, and email newsletters. Start with a template and customize it with unlimited flexible fields. View tracking and response data in real time.

● Exclusive and personal member communication. Members can search and contact each other directly by email and social media through memberplanet. Members have complete control of what information is shared, and direct emails are always kept secure.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$50,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

memberplanet allows users to create & track online events and donation sites
memberplanet allows users to collect payment online
memberplanet allows admins to create & send broadcasts by email or SMS message
memberplanet allows members to choose their member level while joining your group
memberplanet enables users to RSVP to events via computer or mobile
memberplanet enables users to collect donations and keep track of how close they are to the fundraiser goal
memberplanet payment forms allow admins to collect payments from members anytime, anywhere
View 8 more
MemberPlanet video MemberPlanet screenshot: memberplanet allows users to create & track online events and donation sites MemberPlanet screenshot: memberplanet allows users to collect payment online MemberPlanet screenshot: memberplanet allows admins to create & send broadcasts by email or SMS message MemberPlanet screenshot: memberplanet allows members to choose their member level while joining your group MemberPlanet screenshot: memberplanet enables users to RSVP to events via computer or mobile MemberPlanet screenshot: memberplanet enables users to collect donations and keep track of how close they are to the fundraiser goal MemberPlanet screenshot: memberplanet payment forms allow admins to collect payments from members anytime, anywhere

Features

Total features of MemberPlanet: 55

  • Alerts/Notifications
  • Applications Management
  • Attendee Management
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Chapter Management
  • Committee Management
  • Conferences/Conventions
  • Contact Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Donor Management
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Event Management
  • Event Scheduling
  • Event Tracking
  • Exhibit/Vendor Management
  • Financial Management
  • Fundraising Management
  • Invoice Management
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Online Forums
  • Payment Processing
  • Real Time Reporting
  • Registration Management
  • Reporting/Analytics
  • SMS Marketing Managment
  • Social Media Management
  • Social Promotion
  • Sponsorship Management
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Ticketing
  • Volunteer Management
  • Website Management
  • Weddings/Parties

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Reviews

Overall rating

4,7 /5
(256)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,9/5

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Showing 5 reviews of 256
Gregg B.
Overall rating
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complete member management with room to grow

Reviewed on 2019/03/01

Memberplanet enabled our nonprofit to go from having completely manual member management to...

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.

Pros

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Cons

While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Lisa R.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Member Planet is an excellent and customizable Content Management System.

Reviewed on 2018/04/20

MemberPlanet works for my organization because it keeps members information updated. It keeps the...

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros

1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it.
2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons

The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

Joy B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

Reviewed on 2019/09/12

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2...

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.

Pros

The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

Cons

There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information.

I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare.

Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal.

The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials.

Response from memberplanet

Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help!

Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.

Greg S.
Overall rating
  • Industry: Media Production
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing customer service and follow through

Reviewed on 2016/06/15

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I...

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Pros

Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons

As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Cousar B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

My experience with Memberplanet has been extremely professional and productive.

Reviewed on 2018/03/20

Pros

What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons

What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

Showing 5 reviews of 256 Read all reviews

MemberPlanet FAQs

Below are some frequently asked questions for MemberPlanet.

MemberPlanet offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

• Basic: Free • Essentials: $50 per month or $510 per year • Pro: $100 per month or $1020 per year • Premium: $175 per month or $1,785 per year • Enterprise: Customized per individual or chapter based association

We do not have any information about MemberPlanet features

MemberPlanet has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

MemberPlanet supports the following languages:

English

MemberPlanet supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

MemberPlanet integrates with the following applications:

Facebook, Twitter

MemberPlanet offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for MemberPlanet.