Vagaro

Beauty, wellness & fitness appointment & business software

About Vagaro

Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.


Key benefits of Vagaro

• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.


Images

Vagaro Software - Get Booked & Paid 24/7
Vagaro Software - Run Reports
Vagaro Software - Automated Notifications
Vagaro Software - POS System
Vagaro Software - Apps for business and clients
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Vagaro Software - Get Booked & Paid 24/7
Vagaro Software - Run Reports
Vagaro Software - Automated Notifications
Vagaro Software - POS System
Vagaro Software - Apps for business and clients

Not sure about Vagaro? Compare with a popular alternative

Vagaro

4,7 (3 344)
VS.

Starting Price

US$30,00
month
US$9,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

217
40

Integrations

10
16

Ease of Use

4,6 (3 344)
4,6 (952)

Value for Money

4,7 (3 344)
4,7 (952)

Customer Service

4,6 (3 344)
4,7 (952)
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Reviews

Overall rating

4,7 /5
(3 344)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have Vagaro?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 3 344
Federico
Federico
Overall rating
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool to Manage your Appointments and Scheduling

Reviewed on 2023/03/01

The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update...

The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Pros

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Cons

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Alternatives Considered

Booker

Reasons for Choosing Vagaro

We changed from having our schedules in Microsoft Outlook because we needed a specialized tool that help us become more time efficient.

Switched From

Microsoft Excel

Reasons for Switching to Vagaro

While doing the cost-benefit analysis Vagaro otained the highest value.
Julie
Julie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001–10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent time management tool for startups and SMEs

Reviewed on 2023/07/27

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away...

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Pros

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Cons

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Okay, but only because the competition is more terrible.

Reviewed on 2018/11/13

Customer service can be spotty. Their support site is reasonable for the basic cases but is...

Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression.

Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage.

It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Pros

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Cons

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features:
1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media
2/ E-mails lack calendar reminder attachment for people to add to their calendar
3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes.
4/ Lacking HIPAA support despite having SOAP note support
5/ Inability to customize new client email, appointment reminders etc.
6/ Inability to run new client discounts.
7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate.
8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee.
9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

Fidelis
Overall rating
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliever tool. I feel connected to the best option.

Reviewed on 2023/11/14

You can send reminders to your clients and it is easy to reach the right audience for your job.Its...

You can send reminders to your clients and it is easy to reach the right audience for your job.Its an easy hack for great success.

Pros

Vagaro is the most definitely the perfect choice for everyone else who would want to take his or her brand in another level.I use it for my fitness program and bookings.You can confidently communicate with your trainers and clients through phones with the ease use vagara and the best part of it , everything is done for free.

Cons

No complains about it so far so vagaro has done wonders for me.

Meagan
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vagaro for Salon/Spas

Reviewed on 2023/12/11

I've had no negative experiences with Vagaro and I don't see myself switching to another software...

I've had no negative experiences with Vagaro and I don't see myself switching to another software any time soon.

Pros

Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.

Cons

I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.

Alternatives Considered

GlossGenius

Reasons for Switching to Vagaro

While Vagaro is slightly more expensive, there are way more features compared to GlossGenius and is a lot simpler to use.
Showing 5 reviews of 3 344 Read all reviews

Vagaro FAQs

Below are some frequently asked questions for Vagaro.

Vagaro offers the following pricing plans:

  • Starting from: US$30,00/month
  • Pricing model: Subscription
  • Free Trial: Available

1 user: $30 /month 2 users: $40 /month 3 users: $50 /month 4 users: $60 /month 5 users: $70 /month 6 users: $80 /month 7+ users: $90 /month

Vagaro has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Vagaro supports the following languages:

English

Vagaro supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Vagaro integrates with the following applications:

Google Calendar, Gusto, Instagram, Meta for Business, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom

Vagaro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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