Vagaro
About Vagaro
Vagaro is an appointment scheduling solution that helps businesses get found, booked & paid. The platform enables administrators to manage appointments, payments, payroll, inventory, & much more on any device. Teams can stand out from competition with a custom logo, website, online store and branded app. It allows operators to attract new customers on the Vagaro free marketplace and integrate it with social media booking tools. Supervisors can retain customers & boost sales with AI-based text and email marketing tools. It also lets stakeholders stop no-shows with deposits and automated reminders.
Key benefits of Vagaro
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Reviews
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- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent time management tool for startups and SMEs
Reviewed on 2023/07/27
Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away...
Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.
Pros
Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.
Cons
I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy Peasy
Reviewed on 2024/06/13
Simple and easy to use. Plus I get 1000 emails a month!!
Simple and easy to use. Plus I get 1000 emails a month!!
Pros
I always get a real person on the phone.
Cons
Sometimes the connection is bad. But they help me through it.
Alternatives Considered
KicksiteReasons for Switching to Vagaro
Affordability and ease of use was a priority as a father and business owner.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful platform
Reviewed on 2025/02/21
It is easy to use, quick, organized, and nicely put together. Website looks clean!
It is easy to use, quick, organized, and nicely put together. Website looks clean!
Pros
I love how organized this platform is and easy to book!
Cons
I wish there was an option where you could all your past bookings.
Response from Vagaro
Thanks for your feedback! We're glad you love how organized and easy-to-use Vagaro is. You can view your past bookings in your account history, but if you're looking for a specific feature, we'd love to hear more about what you have in mind. Let us know how we can improve your experience! 😊🚀
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!
Reviewed on 2024/09/07
Pros
Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked:
The landing page
The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.
Cons
Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.
Alternatives Considered
BookeoReasons for Switching to Vagaro
Their 30 day trial was so vital in a new endeavour and entrepreneurship and as a new business owner. I didn't know where to start, and I really liked their description of the product and the free trial and the ease of use, plus the meeting I had with the rep during the Demo, was pretty straight forward but then when I went to use it on my own, it was a little more confusing.Response from Vagaro
Thank you for sharing your experience with us. When signing up for a 30-day free trial, the system indicates when the trial period ends and when billing for the monthly subscription will begin. You have the option to cancel your account at any time within the software. However, it appears that the account remained active beyond the trial period. Please note, that the system provides a warning before suspending the account and closing it.
If you need assistance, our 24/7 support team is available via phone, chat, or email at vagaro.com/pro/contact. We’d be happy to help you reactivate your account or with any other concerns. Feel free to reach out to us at your convenience.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Vagaro is disappointing
Reviewed on 2024/12/17
Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me.
Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me.
Pros
How they help you set up. That's about it
Cons
How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped
Response from Vagaro
Thank you for your feedback. We want to ensure your concerns are addressed as quickly as possible. Please email [email protected] with the subject line: "Attn: CX" so we can escalate your ticket and provide the necessary assistance. Our goal is to resolve this for you promptly.
Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Available
1 user: $30 /month 2 users: $40 /month 3 users: $50 /month 4 users: $60 /month 5 users: $70 /month 6 users: $80 /month 7+ users: $90 /month
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Google Calendar, Gusto, Instagram, Meta for Business, Microsoft Excel, Microsoft Outlook, QuickBooks Online, WordPress, Xero, Zoom Workplace
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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