--- description: Learn how Service Fusion can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Service Fusion Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [Service Fusion](/software/103289/service-fusion) # Service Fusion Canonical: https://www.getapp.za.com/software/103289/service-fusion Page: 1 / 14\ Next: [Next page](https://www.getapp.za.com/software/103289/service-fusion?page=2) > Service Fusion is a field service management software designed for service businesses and contractors. The platform features drag-and-drop scheduling, GPS fleet tracking, customer management tools, and automated invoicing with payment processing capabilities. It includes a mobile app that allows technicians to view schedules, create estimates, close work orders, and accept payments in the field while providing real-time status updates. > > Verdict: Rated **4.3/5** by 308 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Service Fusion Centralizes scheduling, dispatch, customer management, invoicing, and payments in one platform for streamlined operations Enables real-time GPS tracking and status updates for complete visibility over field teams and vehicles Simplifies estimate creation and job assignment with drag-and-drop tools and mobile access for technicians Supports efficient communication through automated reminders, push notifications, and integrated customer messaging Enhances productivity by automating routine tasks and providing mobile tools for field staff to manage work orders and payments ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 308 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KickServ ## Commercial Context - **Starting Price**: US$245,00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Assignment Management - Audit Trail - Automated Scheduling - Automatic Backup - Availability Management - Bid Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Client Management ## Integrations (15 total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) - [Field Activity Management Software](https://www.getapp.za.com/directory/655/field-activity-management/software) - [Service Dispatch Software](https://www.getapp.za.com/directory/520/service-dispatch/software) - [HVAC Software](https://www.getapp.za.com/directory/657/hvac/software) - [Work Order Software](https://www.getapp.za.com/directory/705/work-order/software) ## Alternatives 1. [FieldPulse](https://www.getapp.za.com/software/105687/fieldpulse) — 4.6/5 (465 reviews) 2. [Jobber](https://www.getapp.za.com/software/90723/jobber) — 4.6/5 (1463 reviews) 3. [Connecteam](https://www.getapp.za.com/software/105401/connecteam) — 4.6/5 (5296 reviews) 4. [BuildOps](https://www.getapp.za.com/software/131331/buildops) — 4.4/5 (177 reviews) 5. [ServiceTitan](https://www.getapp.za.com/software/104311/servicetitan) — 4.3/5 (335 reviews) ## Reviews ### "A Must Have for the Service Industry" — 5.0/5 > **Kevin C.** | *14 September 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity. > > **Cons**: I honestly cannot think of anything, it made such an improvement in our internal infrastructure. > > Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly. ----- ### "My experience with Service Fusion" — 5.0/5 > **John** | *06 January 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I appreciate how easy it is to generate a PO\#, and the ability to email it to any of our vendors to get the order placed. I find the system to be very easy to navigate in every sense. It has been a time saver for sure. It's very easy for me to update an existing customer, or to add a new customer to the system. > > **Cons**: Every once and a while, when I go to email a PO\# to a vendor, the system shows it was sent. However, sometimes it never makes it to my intended vendor. I have to follow my email up to make sure it really was received. > > I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to gather info on their accounts, look at past service records, etc. ----- ### "Unhappy with syncing issues - happy with the app" — 3.0/5 > **Melissa** | *06 January 2026* | Construction | Recommendation rating: 6.0/10 > > **Pros**: Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. > > **Cons**: Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. > > \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. ----- ### "Happy with Service Fusion" — 4.0/5 > **Andrew** | *15 April 2026* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. > > **Cons**: Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. > > Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. ----- ### "Expert Repair review" — 4.0/5 > **Michael** | *15 January 2026* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. > > **Cons**: Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. > > Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.za.com/software/103289/service-fusion?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/103289/service-fusion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data