Service Fusion

4.3 (244)
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Easy. Powerful. Mobile. Field service management software.

About Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.


Key benefits of Service Fusion

? Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.


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Not sure about Service Fusion? Compare with a popular alternative

Service Fusion

4.3 (244)
VS.

Starting Price

US$195.00
month
R 450.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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124

Integrations

4
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Ease of Use

4.3 (244)
4.7 (151)

Value for Money

4.2 (244)
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Customer Service

4.3 (244)
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Intuit Field Service Management

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Jonas Construction Software

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Reviews

Overall rating

4.3 /5
(244)
Value for Money
4.2/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have Service Fusion?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 244
Elizabeth
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

From Service CEO to Service Fusion

Reviewed on 2024/04/30

Pros

User friendly interface, ability to use on mobile device.

Cons

limited customizations on some features. limited ability to create specific reports for example, Can not export statements like on other platforms. Can not take payments for multiples locations at the same time if they are separate accounts.

Response from Service Fusion

Thank you for your feedback! We are currently working on improving the reporting module. We hope it solves your issues!

Albert
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Need a lot of work

Reviewed on 2024/04/30

I like that you have training videos but sometimes its a lot easier to go to the point and help out...

I like that you have training videos but sometimes its a lot easier to go to the point and help out with a human. Am not going to lie it makes your job easier once you learn how to use it. I wish that you guys had a different ways (apps) to use it on the go for the phone system.

Pros

Simple if you know how to organized your team.

Cons

Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like head sets that i was still on time to switch back. As i was having a hard time to fix the settings. You guys need to find a different way to train someone on this new system. Also have customer service available on Easter time as they all start at Pacific time and we have to wait 3 hours to get someone to help you early.

Response from Service Fusion

We are sorry to hear you are not loving your experience with Service Fusion. Our Support Team extended their hours at the beginning of the year and are available from 7am - 7pm ET. Please contact them with any of your concerns and they will be happy to address them with you!

Jesse
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

App Buffers

Reviewed on 2024/05/01

Pros

Keeps track of customers. And easy to send invoices.

Cons

Catalogs Confusing and App Buffers. My guys have a hard time in field because system just buffers. Time is money.

Alternatives Considered

FieldEdge

Reasons for Switching to Service Fusion

Like there Estimating better. Easier for customer to see options more detailed.

Response from Service Fusion

We appreciate the feedback!

Joanne
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review of Service Fusion

Reviewed on 2024/05/01

Great and like the system. Easy to use.

Great and like the system. Easy to use.

Pros

The system is easy to use and the customer service reps are always available to answer any questions we have.

Cons

No able to get all the usage of the system.

Response from Service Fusion

We are happy to hear the system is easy to use for your business! We have started to offer opportunities for in-person, personalized training with our Implementation Team. Stay tuned for more information.

Lisa
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Service Fusion

Reviewed on 2024/05/03

When contacting support, they reply back with information that is in their knowledge base. It is...

When contacting support, they reply back with information that is in their knowledge base. It is not helpful. I have waited days and no one calls you. They are not very customer friendly.

Pros

Creating jobs and estimates is very easy.

Cons

Does not track maintenance agreements. You can enter the agreement into the customers account, however it will not keep track of visits that were used or need to be completed.

Response from Service Fusion

We appreciate your feedback. This information will be passed along to our product and development team as well as the support team.

Showing 5 reviews of 244 Read all reviews

Service Fusion FAQs

Below are some frequently asked questions for Service Fusion.

Service Fusion offers the following pricing plans:

  • Starting from: US$195.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Service Fusion has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Service Fusion supports the following languages:

English

Service Fusion supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Service Fusion integrates with the following applications:

Google Calendar, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced

Service Fusion offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Service Fusion.