Regpack

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

MANY knobs for adjustment (but, it because also its issues)

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution.

2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable.

3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market).

4) searching thru their knowledgebase is like finding a needle in a hay stack.

5) report misses clarity on students' info.

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.

The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.