About Regpack

Regpack is a comprehensive online registration and payment management solution. Regpack is widely used by organizations around the world to help in the management of various online and in-person courses and classes, camps, conferences and events, trips, and more.

Regpack gives you all the tools you need to manage every aspect of your event or program, both virtual and in person, including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing, and more.

Our clients see an increase in enrollment, revenue growth, and are more efficient in day to day management tasks.

Pricing starting from:

US$125,00/year

  • Free Trial
  • Subscription

Key benefits of Regpack

● Regpack has the capability to manage event lifecycle by allowing applicants to register for events, manage attendance at the events and support automate email communication.

● Regpack's form builder offers conditional logic functionality that ensures applicants can see only the relevant questions and information to ensure maximum registrations are completed.

● The solution offers full social network integration that allows applicants to interact with each other and share their ideas about an event at various social media platforms.

● Event organizers and administrators can customize the registration process through Regpack. It supports multiple payment options including credit cards, cash cards, e-check and so on.

● With Regpack users can access data anytime and from anywhere as all information is stored securely in the cloud.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Pricing starting from:

US$125,00/year

  • Free Trial
  • Subscription

Images

Payment checkout form
Automatic Billing Payment Reporting
Payment Reporting
Product Management
Create new account page
View 6 more
Regpack video
Regpack screenshot: Payment checkout form Regpack screenshot: Automatic Billing Payment Reporting Regpack screenshot: Payment Reporting Regpack screenshot: Product Management Regpack screenshot: Create new account page

Features

Total features of Regpack: 153

  • ACH Payment Processing
  • Abstract Management
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Applications Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Badge Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Management
  • Client Portal
  • Commenting / Notes
  • Committee Management
  • Communication Management
  • Communications Management
  • Conditional Logic
  • Conferences/Conventions
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Discount Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Tracking
  • Exhibit/Vendor Management
  • Faculty/Staff Management
  • Feedback Management
  • File Sharing
  • Filtering
  • For Nonprofits
  • For Summer Camps
  • Forms Management
  • Gift Matching Management
  • Grant Management
  • Group Registration
  • Guest List Management
  • Immunisation & Allergy Tracking
  • Instructor Management
  • Invoice Management
  • Lead Capture
  • Mailing List Management
  • Marketing Automation
  • Medical Management
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Renewals
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Forms
  • Online Giving
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Partial Payments
  • Payment Processing
  • Personalization
  • Pledge Management
  • Practice Log
  • Pricing Management
  • Program Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Refund Management
  • Registration Management
  • Reminders
  • Repertoire Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Check-in/Check-out
  • Self Service Portal
  • Speaker Management
  • Sponsorship Management
  • Staff Management
  • Student Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticketing
  • Transaction History
  • User Management
  • Vendor Management
  • Volunteer Management
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management
  • eCommerce Management

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Reviews

Overall rating

4,4 /5
(292)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,1/5
Customer Support
4,3/5

Already have Regpack?

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Showing 5 reviews of 292
Tami B.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Flexible system that can be used for much more than just registering users

Reviewed on 2018/05/08

Pros

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Response from Regpack

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Andrew B.
Overall rating
  • Industry: Performing Arts
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust product with lots of options, but some glitches

Reviewed on 2020/07/15

The discount structure of our program was so easy to set up in the system. We loved that part of...

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Pros

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Cons

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.

The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Response from Regpack

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.

I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.

All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Franklin T.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emerson Rec. Camp

Reviewed on 2021/03/20

Regpack has work with me over a year now due to the pandemic and they have been so flexible and...

Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

Pros

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

Cons

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

Response from Regpack

Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!

Julian S.
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Great idea, very poorly executed

Reviewed on 2020/11/06

Regpack's software is very versatile, but the company's inability to keep the registration system...

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Pros

Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.

Cons

There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure

Response from Regpack

Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

Erin S.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

So many options!

Reviewed on 2021/02/16

Pros

We've been frustrated by the lack of options in other registration software. The way Regpack is set up, we can do pretty much anything we want. We especially love the payment plan options and that they are completely customizable and automated.

Cons

Because there are so many possibilities with Regpack, the learning curve has been steeper than with previous systems. Previous systems we used prioritized ease of use, but that also meant that are options were extremely limited. Luckily, we had a project manager to help us through setting up the system, this was invaluable.

Response from Regpack

Erin, we're so happy that we're able to offer the flexibility you need to charge clients on your terms and that our Project Manager was able to walk you through building out a customized system that is successful for you!

Showing 5 reviews of 292 Read all reviews

Regpack FAQs

Below are some frequently asked questions for Regpack.

Regpack offers the following pricing plans:

  • Starting from: US$125,00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Regpack features

Regpack has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Regpack supports the following languages:

English

Regpack supports the following devices:

We do not have any information about what integrations Regpack has

Regpack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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