Regpack

Web based software for online registration and payments.

4,4 /5 (282 reviews) Write a Review!

Regpack Overview

What is Regpack?

Regpack is a comprehensive online registration and payment management solution. Regpack is widely used by organizations around the world to help in the management of various online and in-person courses and classes, camps, conferences and events, trips, and more.

Regpack gives you all the tools you need to manage every aspect of your event or program, both virtual and in person, including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing, and more.

Our clients see an increase in enrollment, revenue growth, and are more efficient in day to day management tasks.

Regpack Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
Subscription
Value for money

Regpack Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Regpack video Regpack screenshot: Regpack screenshot: Regpack screenshot: Regpack screenshot: Regpack screenshot:

Regpack Reviews

Regpack Reviews

Overall rating
4,4
/
5
Excellent
149

Very good
112

Average
13

Poor
5

Terrible
3

Value for Money
4,4
Features
4,2
Ease of Use
4,1
Customer Support
4,4
93% recommended this app
Tami B.

Flexible system that can be used for much more than just registering users


Andrew B.

Robust product with lots of options, but some glitches

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!


Julian S.

Great idea, very poorly executed

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.


Arrienne T.

Outstanding Customer Services

RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.


Joy D.

Great product for the price.

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.


Tami B.

Flexible system that can be used for much more than just registering users

Used Daily for 1-5 months
Reviewed on 2018/05/08
Review Source: Capterra

Pros

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Response from Regpack

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Andrew B.
Industry: Performing Arts
Company size: 11-50 Employees

Robust product with lots of options, but some glitches

Used Weekly for 2+ years
Reviewed on 2020/07/15
Review Source: Capterra

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Pros

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Cons

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.

The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Response from Regpack

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.

I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.

All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julian S.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

Great idea, very poorly executed

Used Daily for 6-12 months
Reviewed on 2020/11/06
Review Source: Capterra

Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Pros

Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.

Cons

There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure

Response from Regpack

Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Arrienne T.
Industry: Education Management
Company size: 51-200 Employees

Outstanding Customer Services

Used Daily for 1+ year
Reviewed on 2020/08/05
Review Source: Capterra

RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.

Pros

We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients.

Cons

We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too.

Response from Regpack

Arrienne, it's such a pleasure working with you and the Austral Group team! Glad to hear that our Customer Support team meets your needs, as well as our software tool to help manage your business internally and provide a professional point of entry for your clients!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joy D.
Industry: Individual & Family Services
Company size: 11-50 Employees

Great product for the price.

Used Daily for 1-5 months
Reviewed on 2020/05/12
Review Source: Capterra

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Pros

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Cons

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Response from Regpack

Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 282 user ratings
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Regpack Pricing

Regpack Pricing

Starting from
US$125,00/month
Free Trial
Subscription
Value for money
Value for Money
4,4/5
Based on 282 user ratings
Compare value for money rating with alternatives
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Regpack Features

Regpack Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 282 user ratings
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Categories

Additional information for Regpack

Additional information for Regpack

Key features of Regpack

  • Applicant dashboard
  • Build a registration process
  • Charge users in any currency
  • Collect client’s feedback
  • Easily manage user applications, including multi-step apps.
  • Filter any data point in your system.
  • Form builder
  • Integrates with user brand, including website embedding.
  • Lead capture and delegation
  • Manage attendance at events
  • Manage multiple vendors
  • Manage user information and payments all together.
  • Pay electronically
  • Relevant questions for each applicant
  • SSL encryption
  • Seamless and secure data backups.
  • Search applicant information
  • Sell tickets for events
  • Send out, manage and view stats on surveys.
  • Set users on their own unique registration path.
  • Trigger-based email communication

Benefits

● Regpack has the capability to manage event lifecycle by allowing applicants to register for events, manage attendance at the events and support automate email communication.

● Regpack's form builder offers conditional logic functionality that ensures applicants can see only the relevant questions and information to ensure maximum registrations are completed.

● The solution offers full social network integration that allows applicants to interact with each other and share their ideas about an event at various social media platforms.

● Event organizers and administrators can customize the registration process through Regpack. It supports multiple payment options including credit cards, cash cards, e-check and so on.

● With Regpack users can access data anytime and from anywhere as all information is stored securely in the cloud.

Regpack FAQs

Regpack FAQs

Below are some frequently asked questions for Regpack.

Q. What type of pricing plans does Regpack offer?

Regpack offers the following pricing plans:

Starting from: US$125,00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Regpack?

Regpack offers the following features:

  • Applicant dashboard
  • Build a registration process
  • Charge users in any currency
  • Collect client’s feedback
  • Easily manage user applications, including multi-step apps.
  • Filter any data point in your system.
  • Form builder
  • Integrates with user brand, including website embedding.
  • Lead capture and delegation
  • Manage attendance at events
  • Manage multiple vendors
  • Manage user information and payments all together.
  • Pay electronically
  • Relevant questions for each applicant
  • SSL encryption
  • Seamless and secure data backups.
  • Search applicant information
  • Sell tickets for events
  • Send out, manage and view stats on surveys.
  • Set users on their own unique registration path.
  • Trigger-based email communication

Q. Who are the typical users of Regpack?

Regpack has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Regpack support?

Regpack supports the following languages:

English

Q. What type of pricing plans does Regpack offer?

Regpack has the following pricing plans:

Subscription

Q. Does Regpack support mobile devices?

We do not have any information about what devices Regpack supports

Q. What other apps does Regpack integrate with?

Regpack integrates with the following applications:

EventMobi

Q. What level of support does Regpack offer?

Regpack offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs