Regpack

Regpack

Web based software for online registration and payments.

4.4/5 (252 reviews)

Regpack Overview

Regpack is a web based event registration and management solution designed to cater to the needs of small and medium-sized businesses. The product is widely used by organizations across the United States to helps in the management of various courses, sports league, conference applications, camp registrations and memberships.

Regpack offers a smart registration interface that helps users to build forms, view accurate applications, communicate automatically with applicants and publish events on multiple social media platforms. It allows users to create a customized registration process for each applicant type ensuring all relevant information is gathered in one go and the conversion rate is also high. The solution offers trigger based communication that allows users to send bulk automatic emails to a list of participants that can be created with filtering tools.

Regpack allows users to generate graphs and charts that help in visualizing the data. The statistical engine of the product has filtering capabilities that allow users to group applicants on various criteria. The data can further be exported or shared with other users in XLS, CSV or PDF format. To ensure the safety and security of data, the solution implements SSL during the registration process. It also offers periodical backup of the all data ensuring that none of the user’s data is lost and applicants have access to the most recent information.

Pricing

Starting from
US$89,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Middle-East and Africa, United States

Supported Languages

English

Regpack Reviews

Overall rating
4.4/5
93% positive reviews
134
Excellent
101
Very good
13
Average
3
Poor
1
Terrible
Linda H.

Regpack Review

Used Daily for 2+ years
Reviewed on 2019/09/20
Review Source: Capterra

Overall we really like Reg Pack, it is the closest we could get to a custom built system.
The pricing is very reasonable for what Reg Pack offers
I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

Pros

We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does.
The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well.
Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know.

I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have.
Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

Cons

Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features.

Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period.

Not having the ability to run global reports across multiple projects with like data fields.

Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Abena A.

Overall helps with mass registration and payment processing.

Used Daily for 6-12 months
Reviewed on 2017/11/05
Review Source: Capterra

Pros

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Response from Regpack

Abena, thanks for taking the time to share.

Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know.

As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack!

I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well.

You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents.

We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Jessica M.

Great Starting Point for a New Program

Used Daily for 1-5 months
Reviewed on 2016/06/17
Review Source: Capterra

Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities.

My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments.

I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues.

We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive)

Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Pros

I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed.

It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons

There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell.

I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Charlie B.

Regpack Review

Used Daily for 2+ years
Reviewed on 2019/02/01
Review Source: Capterra

Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes.

Pros

The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers).

Cons

We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them.

The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face.

With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out.

Response from Regpack

Charlie, glad that the waitlist function works so well for your organization! It's always fun to hear how different organizations use one single feature in a customized way that works exactly for their needs! That's the beauty of Regpack!

I'm glad you found a solution to your health forms in Regpack as well. Regpack is perfect for creating YOUR process in the system. Apologies for the initial responses that didn't meet your needs. We work hard to ensure all projects are set up as best as possible, including a project manager who knows your field and builds out your first project for you. The Support team is always available to answer your questions until you find a solution that meets your needs!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nancy D.

We are a swim club with a very complicated rate structure, and RP has been pretty responsive.

Used Other for 2+ years
Reviewed on 2018/01/08
Review Source: Capterra

Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Pros

Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Cons

Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Response from Regpack

Nancy, we're glad to hear that Regpack can handle your complicated payment structure.

Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs.

For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality.

We are glad to have you back for your 3rd season with us in 2018!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Regpack Pricing

Starting from
US$89,00/month
Pricing options
Free Trial
Subscription
Value for money

Starter: $ 89 per admin / month (Up to 2,000 Applicants)
Essential: $ 134 per admin / month (Up to 5,000 Applicants)
Business: $ 224 per admin / month (Up to 15,000 Applicants)
Enterprise: Call for Quote (15,000+ Applicants)

Regpack Features

  • Activity Dashboard
  • Customizable Branding
  • Customizable Reporting
  • Electronic Payments
  • Reporting & Statistics

  • API
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Social Media Integration
  • Third Party Integration

Additional information for Regpack

Key features of Regpack

  • Applicant dashboard
  • Build a registration process
  • Charge users in any currency
  • Collect client’s feedback
  • Easily manage user applications, including multi-step apps.
  • Filter any data point in your system.
  • Form builder
  • Integrates with user brand, including website embedding.
  • Lead capture and delegation
  • Manage attendance at events
  • Manage multiple vendors
  • Manage user information and payments all together.
  • Pay electronically
  • Relevant questions for each applicant
  • SSL encryption
  • Seamless and secure data backups.
  • Search applicant information
  • Sell tickets for events
  • Send out, manage and view stats on surveys.
  • Set users on their own unique registration path.
  • Trigger-based email communication

Benefits

● Regpack has the capability to manage event lifecycle by allowing applicants to register for events, manage attendance at the events and support automate email communication.

● Regpack's form builder offers conditional logic functionality that ensures applicants can see only the relevant questions and information to ensure maximum registrations are completed.

● The solution offers full social network integration that allows applicants to interact with each other and share their ideas about an event at various social media platforms.

● Event organizers and administrators can customize the registration process through Regpack. It supports multiple payment options including credit cards, cash cards, e-check and so on.

● With Regpack users can access data anytime and from anywhere as all information is stored securely in the cloud.

Regpack FAQs

Below are some frequently asked questions for Regpack.

Q. What type of pricing plans does Regpack offer?

Regpack offers the following pricing plans:

Starting from: US$89,00/month

Pricing model: Subscription

Free Trial: Available

Starter: $ 89 per admin / month (Up to 2,000 Applicants)
Essential: $ 134 per admin / month (Up to 5,000 Applicants)
Business: $ 224 per admin / month (Up to 15,000 Applicants)
Enterprise: Call for Quote (15,000+ Applicants)

Q. What are the main features of Regpack?

Regpack offers the following features:

  • Applicant dashboard
  • Build a registration process
  • Charge users in any currency
  • Collect client’s feedback
  • Easily manage user applications, including multi-step apps.
  • Filter any data point in your system.
  • Form builder
  • Integrates with user brand, including website embedding.
  • Lead capture and delegation
  • Manage attendance at events
  • Manage multiple vendors
  • Manage user information and payments all together.
  • Pay electronically
  • Relevant questions for each applicant
  • SSL encryption
  • Seamless and secure data backups.
  • Search applicant information
  • Sell tickets for events
  • Send out, manage and view stats on surveys.
  • Set users on their own unique registration path.
  • Trigger-based email communication

Q. Who are the typical users of Regpack?

Regpack has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Regpack support?

Regpack supports the following languages:

English

Q. What type of pricing plans does Regpack offer?

Regpack has the following pricing plans:

Subscription

Q. Does Regpack support mobile devices?

We do not have any information about what devices Regpack supports

Q. What other apps does Regpack integrate with?

We do not have any information about what integrations Regpack has

Q. What level of support does Regpack offer?

Regpack offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials