QuestionPro
About QuestionPro
QuestionPro is a comprehensive online survey software and research platform designed to help individuals and teams of all sizes create, distribute, and analyze surveys. It offers a set of features and capabilities to meet the diverse needs of market researchers, customer experience managers, human resources professionals, academic researchers, and marketing professionals.
QuestionPro helps organizations create and share online surveys and polls with a targeted set of users, enabling business to make decisions based on the response collected. Users can design surveys with multiple question types, ready-made survey templates, and customizable design themes. It also provides visibility into the project performance with dashboards and data analytics. Users can also collaborate with team members while conducting research and share surveys, data, and reports.
Businesses can choose from various professional survey themes using inbuilt tools to customize headers and footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed or remaining. It facilitates survey distribution through emails, SMS, social media, and more. QuestionPro's offline mobile app lets respondents answer surveys even at places without an internet connection.
The solution allows users to export reports and data to standard formats like .xls, .doc, .pdf and SPSS. It facilitates integration with various business applications including Hubspot, Microsoft Dynamics, Zapier, and MailChimp among others. QuestionPro is ISO 27001 certified and complies with data security standards and data privacy laws including GDPR.
Key benefits of QuestionPro
• With QuestionPro, users can customize surveys with company logos, branding and designer themes, creating professional surveys.
• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.
• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.
• With QuestionPro, users can share surveys with respondents in both online and offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.
• QuestionPro offers multilingual functionality that allows users to create surveys in multiple global languages including Chinese, Japanese, Arabic & Hebrew.
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for monitoring employee feedback
Reviewed on 2024/07/07
Pros
We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.
Cons
I don't really have anything we don't like about it
- Industry: Sports
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
QuestionPro is GREAT for Non-Profits!
Reviewed on 2024/11/04
We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely...
We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page.
Pros
QuestionPro provides an easy set-up format to receive direct feedback from our participants with the Bluegrass Golf Tour. This is extremely valuable information that can be used to improve our program through the results of the surveys. Net Promoter score results bring great comparative analysis year over year.
Cons
QuestionPro gives our non-profit everything we need in a survey company, and I can't think of any drawback to using their service.
- Industry: Cosmetics
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.
Reviewed on 2021/10/13
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's...
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience.
Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study.
I submit requests to client support at least a couple of times per month.
Pros
Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.
Cons
Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer support
Reviewed on 2024/12/16
The use of QuestionPro has helped our organization easily collect data and use it to tell a story. ...
The use of QuestionPro has helped our organization easily collect data and use it to tell a story. The features that are available make it easy to use. If we need technical support the chat feature is extremely beneficial.
Pros
The customer service responsiveness is the most beneficial. The use of folders also make it easy to store archive folders
Cons
We don't have any issues with the system.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Non-profits win with QuestionPro features
Reviewed on 2024/11/10
We host multiple surveys on QuestionPro and many use question branching. We also appreciate the...
We host multiple surveys on QuestionPro and many use question branching. We also appreciate the cross-tab analytics as well as the powerpoint reports and full data set presentation.
Pros
QuestionPro is exactly what we need as a small non-profit: access to robust survey design features, including branching, and the analytics and reports to really dig into the data. No other survey programs offer this at the non-proft level. Helping non-profits succeed is a wonderful gift.
Cons
As a small organization, we don't need much so being a low priority makes sense and isn't usually an issue. The few times we do need help, responsiveness can be a challenge.
Alternatives Considered
SurveyMonkeyReasons for Choosing QuestionPro
Question branching and survey design features and analytics and reporting power.Switched From
Google FormsReasons for Switching to QuestionPro
QuestionPro offered the powerful features we needed and Survey Monkey did not.QuestionPro FAQs
Below are some frequently asked questions for QuestionPro.Q. What type of pricing plans does QuestionPro offer?
QuestionPro offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Subscriptions billed annually.
Q. Who are the typical users of QuestionPro?
QuestionPro has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does QuestionPro support?
QuestionPro supports the following languages:
Arabic, Chinese, Danish, Dutch, English, French, Hebrew, Italian, Japanese, Portuguese, Spanish, Traditional Chinese, Turkish
Q. Does QuestionPro support mobile devices?
QuestionPro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does QuestionPro integrate with?
QuestionPro integrates with the following applications:
Caspio, Copper, DialogTech, Freshsales, Google Analytics 360, Google Sheets, HubSpot Marketing Hub, Marketo Sales Connect, Microsoft Power BI, NVivo, Salesforce Sales Cloud, Tableau, Zapier
Q. What level of support does QuestionPro offer?
QuestionPro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Survey Software
