QuestionPro

Web-based online survey solution

4,5 /5 (101 reviews) Write a Review!

QuestionPro Overview

What is QuestionPro?

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.

QuestionPro Overview

Pricing

Starting from
US$85,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Essentials: Free for life, never expires!
Advanced: $85 per month
Enterprise: Contact us
Academic: Contact us
Non-profit organizations: Contact us


QuestionPro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 5 others, English, French, Hebrew, Japanese, Portuguese

Media

Use smileys and emoticons to score responses with QuestionPro
Take the overall feedback of the survey post completion with QuestionPro
Enter questions in a survey and set validation rules for respondents with QuestionPro
Generate survey reports with QuestionPro
Create TURF analysis with QuestionPro
QuestionPro iPhone interface
Access survey on mobiles and tablets using the QuestionPro mobile app
Respondents can confirm survey completion with digital signatures in QuestionPro
QuestionPro video QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionPro QuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionPro QuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionPro QuestionPro screenshot: Generate survey reports with QuestionPro QuestionPro screenshot: Create TURF analysis with QuestionPro QuestionPro screenshot: QuestionPro iPhone interface QuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile app QuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro

QuestionPro Reviews

QuestionPro Reviews

Overall rating
4,5
/
5
Excellent
70

Very good
22

Average
4

Poor
2

Terrible
3

Value for Money
4,3
Features
4,4
Ease of Use
4,4
Customer Support
4,5
91% recommended this app
Serpil D.

Perfect survey platform with realistic results.

I can recommend for companies making online surveys. Results are great and satisfactory.


Michael D.

Great Survey Product

We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.


Kerri W.

Terrible Survey Software

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.

Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.

When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.

QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.


Nick J.

Flexible, Customer-Focused and Versatile Tool

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.


Richard C.

The perfect partner for small busniesses, not just corporates


Serpil D.

Perfect survey platform with realistic results.

Used Daily for 6-12 months
Reviewed on 2018/04/14
Review Source: Capterra

I can recommend for companies making online surveys. Results are great and satisfactory.

Pros

I liked the most that QuestionPro is easy to use comparing with others, also it is user friendly product. You can prepare your questions and make effective online surveys with reliable and honest results. I like using this software.

Cons

it has been 7 months that I am using this software, till now I did not have any problem it is really easy to use and safe software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael D.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

Great Survey Product

Used Weekly for 6-12 months
Reviewed on 2019/05/15
Review Source: Capterra

We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.

Pros

The surveys are easy to build with a lot of question types to choose from. The customer service is very responsive, knowledgeable, and friendly. It was also very easy to brand our surveys so customers knew it was from us.

Cons

It took a bit of time to get the logic nailed down for our split question.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kerri W.

Terrible Survey Software

Reviewed on 2016/09/06
Review Source: Capterra

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.

Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.

When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.

QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Nick J.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Flexible, Customer-Focused and Versatile Tool

Used Weekly for 1+ year
Reviewed on 2019/05/30
Review Source: Capterra

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Pros

QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Cons

Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard C.
Industry: Market Research
Company size: 2-10 Employees

The perfect partner for small busniesses, not just corporates

Used Daily for 2+ years
Reviewed on 2019/06/03
Review Source: Capterra

Pros

Now with a much improved survey interface for building questionnaires, but most importantly for response input by panellists. Flexible implementation, neat layout and multiple export options for SPSS imports.

Cons

Dashboard analytics are useful for a quick browse of responses during the data gathering stages, but not always useful for clients to see. The response analytics do not always take into account missing data leading to incorrect percentage representation in tables and charts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 101 user ratings
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QuestionPro Pricing

QuestionPro Pricing

Starting from
US$85,00/month
Free Trial
Free
Subscription
Value for money

Essentials: Free for life, never expires!
Advanced: $85 per month
Enterprise: Contact us
Academic: Contact us
Non-profit organizations: Contact us

Essentials: Free for life, never expires!
Advanced: $85 per month
Enterprise: Contact us
Academic: Contact us
Non-profit organizations: Contact us

Value for Money
4,3/5
Based on 101 user ratings
Compare value for money rating with alternatives
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QuestionPro Features

QuestionPro Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,4/5
Based on 101 user ratings
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Categories

Additional information for QuestionPro

Additional information for QuestionPro

Key features of QuestionPro

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Benefits

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.

QuestionPro FAQs

QuestionPro FAQs

Below are some frequently asked questions for QuestionPro.

Q. What type of pricing plans does QuestionPro offer?

QuestionPro offers the following pricing plans:

Starting from: US$85,00/month

Pricing model: Free, Subscription

Free Trial: Available

Essentials: Free for life, never expires! Advanced: $85 per month Enterprise: Contact us Academic: Contact us Non-profit organizations: Contact us

Q. What are the main features of QuestionPro?

QuestionPro offers the following features:

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Q. Who are the typical users of QuestionPro?

QuestionPro has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does QuestionPro support?

QuestionPro supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

Q. What type of pricing plans does QuestionPro offer?

QuestionPro has the following pricing plans:

Free, Subscription

Q. Does QuestionPro support mobile devices?

QuestionPro supports the following devices:

Android, iPhone, iPad

Q. What other apps does QuestionPro integrate with?

QuestionPro integrates with the following applications:

Dropbox Business, Facebook, Google Docs, LinkedIn, Salesforce Sales Cloud, Twitter

Q. What level of support does QuestionPro offer?

QuestionPro offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials