QuestionPro

QuestionPro

Web-based online survey solution

4.5/5 (92 reviews)

QuestionPro Overview

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.

Pricing

Starting from
US$12,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 5 others, English, French, Hebrew, Japanese, Portuguese

QuestionPro Reviews

Overall rating
4.5/5
91% positive reviews
67
Excellent
17
Very good
2
Average
3
Poor
3
Terrible
Jim R.

Been a Very Satisfied Customer for over 5 Years!

Used Daily for 2+ years
Reviewed on 2019/05/18
Review Source: Capterra

We used another Survey company for a decade before our needs outgrew it. I wish I could tell you we evaluated several different companies before selecting Question Pro, but we did not. As soon as we came across Question Pro and tested it out, we knew it was right for us. We don't use Question Pro to gather external information from Customers. We use it to capture internal information from our Managers and Employees and get that information to the appropriate people at the appropriate time. Some examples of how we have leverage Question Pro: (1) to gather employee satisfaction data; (2) to gather HR information from employees who request Leave or want to communicate concerns; (3) to provide trainees the opportunity to give feedback on their onboarding & training experiences; and (4) to communicate payroll adjustments directly to the payroll team. The Customer Service Reps we have worked with have been excellent and able to help us when needed. The Live Chat function has also been valuable when we needed a quick answer.

Pros

1. The Customer Service has been outstanding - whether directly with my rep or through the Live Chat.
2. The ease at which Survey's can be created / copied.
3. The system is user-friendly enough that we have been able to figure out how to perform many advanced functions on our own.
4. The flexibility of being able to send the survey in many different ways - i.e. via a link, to a specific email list or using a QR Code.
5. Advanced Logic and Branching allows us to link surveys based on answers and ensure the completed information gets into the hands of the right people at the right times.
6. The ability to schedule auto-run reports.

Cons

1. Having to pay full price for each user account is a bit prohibitive and would ultimately be the only reason we would ever consider a new system. However, we were able to lock in a rate for 2 years the last time we renewed by signing up for 2 years.
2. The lack of flexibility in formatting the Excel Reports - too many columns show on the reports by default and we can't remove those columns we don't need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Monique T.

QuestionPro is the Leading Survey Tool

Used Daily for 6-12 months
Reviewed on 2019/05/15
Review Source: Capterra

At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system.
So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here.
The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need.
If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.

Pros

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible.
Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly.
Data analytics and reporting is a breeze.
QuestionPro is very versatile, and continue to progress and be innovative.
The system is designed with the end-user (administrators and survey takers) in mind.

Cons

This may seem unrealistic, but I have no issues with the software or the company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Philip D.

QuestionPro - a quality online survey software program

Reviewed on 2015/05/14
Review Source: Capterra

The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones.
It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature.
The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point.
The capacity to upload video or images is very useful and reasonably easy for a respondent to use.
The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent.
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need.
Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change.
What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible.
Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients.
Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively.
Overall, an excellent and well-supported package and system and one I recommend.

Rating breakdown

Ease of Use
Customer Support

David V.

I love QuestionPro

Used Other for 2+ years
Reviewed on 2019/06/13
Review Source: Capterra

Pros

1. there is a month-to-month option in their pricing model. Because I am a 1 person company and infrequently have market research projects needing a survey, being able to rent the use of the software for a month or two, for any given project, is the only approach that I can afford.
2. I love the versatility of the product
3. I love the support I can get from their team in India, especially when we can do a live video connection. It's hard to get good support these days, especially if you are restricted to chat or email. I find when I need help, I need it now!

Cons

There are places where is automaticity, gets in the way. Example: on the project I just completed, I used a Choose Many type question. I needed a chart that would tell me how many people chose each option. The default chart shows how often each option was chosen among all the options chosen. Not really what I needed. I wasn't sure the software could even be forced to give me the kind of chart I needed. It took a lot of work but eventually the support person figured out what I needed and how to do it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nick J.

Flexible, Customer-Focused and Versatile Tool

Used Weekly for 1+ year
Reviewed on 2019/05/30
Review Source: Capterra

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Pros

QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Cons

Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

QuestionPro Pricing

Starting from
US$12,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Professional plan: $12/month
Corporate plan: $75/month

Contact QuestionPro for pricing or quote for academics and non-profit organizations

QuestionPro Features

  • API
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Templates
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Network Marketing

Additional information for QuestionPro

Key features of QuestionPro

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Benefits

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.

QuestionPro FAQs

Below are some frequently asked questions for QuestionPro.

Q. What type of pricing plans does QuestionPro offer?

QuestionPro offers the following pricing plans:

Starting from: US$12,00/month

Pricing model: Free, Subscription

Free Trial: Available

Professional plan: $12/month
Corporate plan: $75/month

Contact QuestionPro for pricing or quote for academics and non-profit organizations

Q. What are the main features of QuestionPro?

QuestionPro offers the following features:

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Q. Who are the typical users of QuestionPro?

QuestionPro has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does QuestionPro support?

QuestionPro supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

Q. What type of pricing plans does QuestionPro offer?

QuestionPro has the following pricing plans:

Free, Subscription

Q. Does QuestionPro support mobile devices?

QuestionPro supports the following devices:

Android, iPhone, iPad

Q. What other apps does QuestionPro integrate with?

QuestionPro integrates with the following applications:

Dropbox, Facebook, Google Docs, LinkedIn, Salesforce Sales Cloud, Twitter

Q. What level of support does QuestionPro offer?

QuestionPro offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials