About QuestionPro

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.

Pricing starting from:

US$85,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of QuestionPro

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

Arabic, Chinese, Danish, Dutch, English and 5 others, French, Hebrew, Japanese, Portuguese, Traditional Chinese

Pricing starting from:

US$85,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Use smileys and emoticons to score responses with QuestionPro
Take the overall feedback of the survey post completion with QuestionPro
Enter questions in a survey and set validation rules for respondents with QuestionPro
Generate survey reports with QuestionPro
Create TURF analysis with QuestionPro
QuestionPro iPhone interface
Access survey on mobiles and tablets using the QuestionPro mobile app
Respondents can confirm survey completion with digital signatures in QuestionPro
View 9 more
QuestionPro video
QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionPro QuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionPro QuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionPro QuestionPro screenshot: Generate survey reports with QuestionPro QuestionPro screenshot: Create TURF analysis with QuestionPro QuestionPro screenshot: QuestionPro iPhone interface QuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile app QuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro

Features

Total features of QuestionPro: 39

  • API
  • Authentication
  • Benchmarking
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Electronic Signature
  • Email Marketing
  • Filtering
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Distribution
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Reminders
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Surveys & Feedback
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Website Integration

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Reviews

Overall rating

4,5 /5
(103)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 103
Anurag K.
Overall rating
  • Industry: Media Production
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best survey tool with many useful and unique features.

Reviewed on 2021/01/02

Pros

QuestionPro is our favorite tool for conducting online surveys. Getting started with QuestionPro is very easy and doesn't require much technical skills. QuestionPro has a very simple and easy to understand user interface in which all the tools are very well placed.
It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can customize every page with the features available in QuestionPro. We can add Multiple Choices to the questions in our survey. We have an option to add images that can be chosen as 'answer' to a question in our survey. We can also use various Graphical Ratings to add ratings like Thumbs Up or Down, Smiley Ratings and Star Ratings.
To make the survey look even more professional, we can fill it with widgets like Maps, Date and Time etc. We can also add time limits to our survey by adding a Timer.
Another best thing about QuestionPro is that we can do Survey Analysis which helps in analyzing data like survey taker's location, interest and the Time and Date when they started answering the survey.

Cons

QuestionPro is so far the best survey tool for us but they should do something about the pricing. Some necessary features are exclusive to its Paid version which is a little bit costlier. Other than the pricing factor, there's nothing that we dislike about QuestionPro.

Michael D.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Survey Product

Reviewed on 2019/05/15

We needed an easy way to collect data about how our customers were valuing the services we...

We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.

Pros

The surveys are easy to build with a lot of question types to choose from. The customer service is very responsive, knowledgeable, and friendly. It was also very easy to brand our surveys so customers knew it was from us.

Cons

It took a bit of time to get the logic nailed down for our split question.

Kerri W.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Survey Software

Reviewed on 2016/09/06

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I...

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.

Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.

When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.

QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Nick J.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible, Customer-Focused and Versatile Tool

Reviewed on 2019/05/30

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to...

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Pros

QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Cons

Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

Richard C.
Overall rating
  • Industry: Market Research
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The perfect partner for small busniesses, not just corporates

Reviewed on 2019/06/03

Pros

Now with a much improved survey interface for building questionnaires, but most importantly for response input by panellists. Flexible implementation, neat layout and multiple export options for SPSS imports.

Cons

Dashboard analytics are useful for a quick browse of responses during the data gathering stages, but not always useful for clients to see. The response analytics do not always take into account missing data leading to incorrect percentage representation in tables and charts.

Showing 5 reviews of 103 Read all reviews

QuestionPro FAQs

Below are some frequently asked questions for QuestionPro.

QuestionPro offers the following pricing plans:

  • Starting from: US$85,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Essentials: Free for life, never expires! Advanced: $85 per month Enterprise: Contact us Academic: Contact us Non-profit organizations: Contact us

We do not have any information about QuestionPro features

QuestionPro has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

QuestionPro supports the following languages:

Arabic, Chinese, Danish, Dutch, English, French, Hebrew, Japanese, Portuguese, Traditional Chinese

QuestionPro supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

QuestionPro integrates with the following applications:

Dropbox Business, Facebook, Google Docs, LinkedIn for Business, Salesforce Sales Cloud, Twitter

QuestionPro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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