QuestionPro

QuestionPro

Web-based online survey solution

4.5/5 (72 reviews)

QuestionPro Overview

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.

Pricing

Starting from
$12/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 5 others, English, French, Hebrew, Japanese, Portuguese

QuestionPro Reviews

Overall rating
4.5/5
89% positive reviews
50
Excellent
14
Very good
2
Average
3
Poor
3
Terrible

QuestionPro is the Leading Survey Tool

Used Daily for 6-12 months
Reviewed on 5/15/2019
Review Source: Capterra

At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system.
So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here.
The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need.
If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.

Pros

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible.
Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly.
Data analytics and reporting is a breeze.
QuestionPro is very versatile, and continue to progress and be innovative.
The system is designed with the end-user (administrators and survey takers) in mind.

Cons

This may seem unrealistic, but I have no issues with the software or the company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

QuestionPro - a quality online survey software program

Reviewed on 5/14/2015
Review Source: Capterra

The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones.
It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature.
The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point.
The capacity to upload video or images is very useful and reasonably easy for a respondent to use.
The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent.
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need.
Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change.
What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible.
Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients.
Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively.
Overall, an excellent and well-supported package and system and one I recommend.

Rating breakdown

Ease of Use
Customer Support

Written Review of QuestionPro

Reviewed on 11/2/2014
Review Source: Capterra

I have to say that my review here is limited because I was not able to utilize all the features that the QuestiontPro software tool has to offer. Since my sample size for the survey was a small one--limited to the 29 largest school districts among a total of 330 in the state of California, but which school districts account for over 60% of the state's student population; it became apparent, after attempting to conduct a simple pilot survey among local districts, that my sample group would not likely respond to the survey for a number of reasons. Given these constraints: the fact that I only received one response; that I could not very well perform analytics on a single response; but that I had successfully developed a complex survey and had administered it online using an online survey software tool (QuestionPro); my professor was satisfied that I had completed the elements for the final project in his class.

My research in education compensation reform will continue throughout my doctoral program including my dissertation and I have decided to use QuestionPro throughout this academic undertaking.

The decision to use QuestionPro was made after carful comparison of a number of other named survey software tools available online. The factors leading to my choice of QuestionPro included: its small learning curve; the ability to talk to someone 24/7 regarding survey questions or in seeking technical advice; its friendly and courteous support staff; its ability to interface with SPSS; and price.

I have not encountered any cons as yet in the use of the software, but I will be more than happy to continue to provide helpful comments as I use your software throughout the next few years.

I do have to extend a special thanks to Yogesh Vig who has been tremendously helpful in the use of the QuestionPro. He is extremely professional and its been a pleasure working with him. I definitely plan to recommend QuestionPro to all my classmates and future professors.

Thanks

George Lowe

Rating breakdown

Ease of Use
Customer Support

Simple to use and usually very effective.

Used Daily for 2+ years
Reviewed on 7/7/2017
Review Source: Capterra

Great platform for market research surveys.

Pros

Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Cons

Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

QuestionPro - an excellent software and support service for researchers

Used Weekly for 2+ years
Reviewed on 10/7/2016
Review Source: Capterra

Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

Pros

Easy to use, but very effective in use - both by the survey creators and by the respondents.

Cons

Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

QuestionPro Pricing

Starting from
$12/month
Pricing options
Free Trial
Free
Subscription
Value for money

Professional plan: $12/month
Corporate plan: $75/month

Contact QuestionPro for pricing or quote for academics and non-profit organizations

QuestionPro Features

  • API
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Templates
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Network Marketing
  • Tagging

Additional information for QuestionPro

Key features of QuestionPro

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Benefits

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.

QuestionPro FAQs

Below are some frequently asked questions for QuestionPro.

Q. What type of pricing plans does QuestionPro offer?

QuestionPro offers the following pricing plans:

Starting from: $12/month

Pricing model: Free, Subscription

Free Trial: Available

Professional plan: $12/month
Corporate plan: $75/month

Contact QuestionPro for pricing or quote for academics and non-profit organizations

Q. What are the main features of QuestionPro?

QuestionPro offers the following features:

  • Advanced branching support
  • Collect response using mobile apps
  • Create online survey
  • Custom API
  • Customizable themes, brand & URL
  • Dashboard account
  • Drag-and-drop survey editor
  • Electronic signature capture
  • Export data to Excel, SPSS or CSV
  • Facebook and Twitter integration
  • Global password protection
  • Multi user account
  • Offline survey access
  • Powerful filtering & reporting
  • SSL secured surveys
  • Salesforce integration
  • Send reminders to fill survey
  • Survey templates and question library
  • Trend analysis
  • Website integration

Q. Who are the typical users of QuestionPro?

QuestionPro has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does QuestionPro support?

QuestionPro supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

Q. What type of pricing plans does QuestionPro offer?

QuestionPro has the following pricing plans:

Free, Subscription

Q. Does QuestionPro support mobile devices?

QuestionPro supports the following devices:

Android, iPhone, iPad

Q. What other apps does QuestionPro integrate with?

QuestionPro integrates with the following applications:

Dropbox, Facebook, Google Docs, LinkedIn, Salesforce Sales Cloud, Twitter

Q. What level of support does QuestionPro offer?

QuestionPro offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials